Russettings Care Home

Mill Lane, Balcombe, Haywards Heath RH17 6NP
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9.8 65 Reviews
  • Russettings Care Home, Haywards Heath
At Russettings Care Home, expect the highest level of residential and specialist dementia care in a wonderful setting.

They specialise in a number of areas including but not limited to end of life care, cancer and Alzheimer’s. The beautiful home retains many period features giving it a quaint country house feel.

They focus on ensuring all their residents enjoy a better quality of life and live as independently as possible whilst receiving the best care.

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Care Provided by Russettings Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Russettings Care Ltd
  • Person in charge
  • Nikki Pile (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (35)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Russettings Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,600
    • Self-Funded Residential Dementia Care £1,250 – £1,600
    • Self-Funded Nursing Care £1,350 – £1,600
    • Self-Funded Nursing Dementia Care £1,350 – £1,600
    • RESPITE Self-Funded Residential Care £1,300 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,350
    • RESPITE Self-Funded Nursing Care £1,350 – £1,350
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,400
  • (these prices are only a guideline, please contact Russettings Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Russettings Care Home Reviews (65)

Total of 65, showing 1-20
9.8

Russettings Care Home has a Review Score of 9.8 (9.802) out of 10, based on 33 reviews in the last 2 years. Over all time Russettings Care Home has 65 reviews.

Overall Experience

  • 51
  • 12
  • 2
  • 0
  • 0

Date Published

65
5
9
33
32

Review from P T (Wife of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent a week at Russettings Care Home in January 2025. Even though he was very poorly, needing end of life care, he was warmly welcomed into the home, and the management were kind and helpful to us as a family. The care he received from all the staff was exceptional. They were always happy
to help in whatever way possible, from making him more comfortable, to suggesting options for food that could be suitable for him. The nursing care, also, was of a very high quality and they did everything they could for him, my husband was shown both dignity and compassion by all. We could see that he was peaceful, in a room we could make his own, which had the most wonderful views. These he was able to enjoy, even though he was bed bound. We felt very supported as a family and were able to spend maximum time with him, which we are so grateful for.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for your kind words, your feedback is very important to us. It was a pleasure for us to look after your husband and support you and your family during such an emotional time.


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Review from J B (Husband of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife became a resident last summer I have been most impressed by the dedication and kindness of all the staff and the care with which they treat all the residents. The effort that was put into the care and entertainment programme for the December and Christmas period was really outstanding
and made what could have been a difficult and upsetting period for residents and family a lovely enjoyable experience.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you so much for taking the time to write your review. I am so glad that we were able to offer families the opportunity to share Christmas dinner together and it means so much for our staff to be recognised for the outstanding work they do.


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Review from Olivia B (Granddaughter of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere with fabulous entertainment, the food was delicious with lots of variety and the Christmas decorations make it feel very homely.

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Review from Maureen R (Wife of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've just attended the Christmas party at Russettings Care Home where my husband is now a resident. I wasn't sure what to expect but it was a really joyous occasion. Live music with age-appropriate songs. Lovely to see some residents enjoying a boogie with their families and the positive interaction
the carers had with those joining in from their chairs. The conservatory provided a quieter area too, at a distance from the main festivities. A delicious, high-quality buffet to round it off. Well done!

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for taking the time to leave your review. We really look forward to our party's at Russettings it's a great opportunity for residents, staff and relatives to all come together and I'm so glad you both enjoyed it.


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Review from Andy M (Son of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother stayed for four weeks during July and August 2024. She was very happy and thoroughly enjoyed her time there.

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Review from S S (Daughter of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We enjoyed the Caribbean BBQ. The food was fantastic, with a lovely selection of Caribbean delights, including rum cake and rum punch!
The steel pan music made the afternoon perfect.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for your review. It was indeed a lovely afternoon, enjoyed by residents, relatives, friends, and staff. We will definitely be arranging more Caribbean events in the future.


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Review from J B (Brother of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Above all a friendly, caring home. Warm and skillful staff, excellent catering, and a good team spirit.
My sister's condition has deteriorated fairly quickly. The home has been responsive to her changing needs.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for taking the time to complete a review. We value your feedback and your comments are important to us.


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Review from Sarah M (Daughter of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely BBQ, staff worked so hard, food good, music lovely and the right era. Enjoyed the visiting alpacas. Looked after Mum very well, as they always do.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for your review. It was a lovely day enjoyed by residents, relatives, friends and staff. We will look forward to the next one.


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Review from M D (Son of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

BBQ, enjoyable afternoon with good food, good company and good music. Alpaca's great. Wonderful staff/chefs.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for your review. It was such a lovely day thank you for coming.


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Review from D W (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delicious lunch of beef stew and chocolate pudding all served piping hot by friendly, cheerful staff. Special real to celebrate St Patrick's Day.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for taking the time to complete your review. I am so pleased to hear that you enjoyed our St Patrick's Day meal.


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Review from Sean E (Son of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have really enjoyed sharing with my father the St Patrick's Day event as well as my father's birthday. It was a lovely atmosphere, with friendly and helpful staff. The dinner was a wonderful idea, which helped to make an enjoyable time to chat with my father. Thank you so much for this wonderful time.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for your great comments; I am glad that your father had a lovely Birthday and you both enjoyed our St Patrick's Day event.


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Review from Michael D (Son of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited for Mother's Day Lunch, thoroughly enjoyed the meal, better than some restaurants. Mum in good spirits and well cared for by the staff. It's a lovely place and we hope Mum will settle here despite her memory problems. Keep up the good work.

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Review from Derek M (Friend of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended a meal event, Diwali lunch.
Very welcoming and homely surroundings. Successful and enjoyable event.
Very impressed with the home.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for taking the time to leave a review; your comments and feedback are important to us.


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Review from M M (Wife of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended a fabulous Indian lunch to celebrate Diwali at the invitation of the care home management. The portions were very generous and delicious. Although I was unavoidably unable to arrive at the very beginning, I was smoothly directed to my seat next to my husband and daughter. My husband ate a
little of the Indian food but found the experience a bit bewildering. However, staff quickly put him at ease by producing his familiar hand sandwiches and ice cream.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for your valuable feedback. I am sorry to hear that your husband found the experience bewildering however it was good to hear that our staff acted quickly and put your husband at ease.


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Review from Helen S (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Russettings Care Home arranged a fantastic Diwali celebration with decoration, music and a cookery demonstration and meal from a lady who has been on a TV cooking show.
I had my hand decorated with a beautiful henna picture.
So beautifully, sensitively well-organised.

Reply from Nikki Pile, Manager at Russettings Care Home

I am delighted to read that you enjoyed our Diwali celebrations and it is great to know that we were able to provide a unique and memorable dining experience.


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Review from Nicola S (Daughter-in-law of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff treat the residents with great care and dignity. Activities are inclusive and imaginative. We enjoy the excellent themed meals and celebrations for residents, families and friends.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for your review.
Your feedback is important to us.


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Review from D W (Husband of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home laid on a delicious Diwali lunch for residents and guests. It was enjoyed by all - a tribute to the efforts the home makes to give residents some variety in their lives.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for taking the time to send your review, your comments are important to us.


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Review from David W (Son of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Russettings put on a fabulous Diwali meal for the residents and relatives.
It was a very happy event.

Reply from Nikki Pile, Manager at Russettings Care Home

Many thanks for your review. I agree it was a lovely day and meal enjoyed by all.


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Review from P C (Cousin of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had excellent service from Russettings Care Home over many years. Currently, they ought to be looking to increase their food hygiene rating from 4 to 5 and refurbish the inside of the lift.
Otherwise, excellent in all respects. Thank you.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for taking the time to leave us a review. We value your comments and we always strive to improve our services and the environment.


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Review from Christine W (Wife of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is 100% positive, from first meeting the manger to all the members of staff. I have no negative remarks at all. The staff treat the residents with care. Value your staff. they are hard to find.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for taking the time to complete a review and your positive comments. I do value our staff and will pass your comments on to them.


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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Russettings Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Russettings Care Home is calculated as follows: ( (312 Excellents x 5) + (58 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 378 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Russettings Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Nikki

Nikki Pile

Job Title: Home Manager

Joined: 2014

Our team at Russettings is headed up by Nikki Pile, who has extensive experience in the care industry. Nikki strives to ensure the effective delivery of high holistic person-centred care in a safe environment. She leads by example and works with a dedicated team to provide high standards of care in a homely and happy environment. She has always maintained good relationships and partners with the local library, schools, churches and local charities to provide enrich the experience of residents at Russettings.


Frequently Asked Questions about Russettings Care Home

What types of Care is Russettings Care Home registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Russettings Care Home provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Russettings Care Home have?

There are 41 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Russettings Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Russettings Care Home to the centre of Haywards Heath?

4.2 mile(s) as the crow flies, distance by road may be significantly further.