Review from M R (Daughter of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience

Our mum went to Russettings Care Home in September 2021 because she had Alzheimer's and she was inclined to wander. The staff were always lovely and very helpful, nothing was too much trouble for them and our mum was safe and well cared for at Russettings Care Home. Our mum's final months and moments

had all the love, care and professionalism we could have wished for. Thank you Russettings Care Home for being there for all of us.

Reply from Nikki Pile, Manager at Russettings Care Home

Many thanks for taking the time to review our home. It was our pleasure to have met and cared for your mum who was a lovely lady.

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Review from Ann G (Daughter of Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience

My father-in-law was a resident at Russettings just over five years ago and received professional and kind care during his stay, so when my own father's needs required a nursing home I had no doubt that he would be well looked after. The staff are so kind and caring and always willing to go that extra

step for his care as well as ours when visiting. The NHS and Social Services were very impressed with the content and amount of reports written to describe my fathers needs when assessing his care, their comments being that 'they had never seen such well-informed reports' Whilst it has taken my dad time to settle, his mental welfare from his dementia has improved and he is a lot happier. He has regular visits from the GP and the staff continue to care for or organise for his personal needs the home is very good at keeping us informed of any changes either to my dad's health or visiting hours changing due to changing Covid rules. Thank you so much, everyone.

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Review from Peter H (Son of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience

My Mum has been in the care home since March. We have not seen her room because of the current situation, but all the feelings we have had with the management and staff have been positive. We have visited her every couple of weeks and she is more than happy there.

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Review from Marion S (Niece of Resident) published on 29 December 2020
Submitted via Website • Report

Overall Experience

My aunt has been a resident at Russettings for three years now. She was leading a fully independent life before she had a serious stroke and became bedridden. The adjustment has been difficult as it is for most residents, I am sure, but the staff are very patient, kind and caring and have given her

a lot of support. My brother and I are particularly impressed with the way the home has handled the pandemic and been able to keep everyone safe thus far. We are very grateful for this and knowing that our aunt is in good hands. Thank you.

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Review from Clair (Stepdaughter of Resident) published on 29 December 2020
Submitted via Website • Report

Overall Experience

The staff are lovely, well trained and very caring. They have worked tirelessly to look after my stepfather during the pandemic and keep him safe. He is very happy at Russettings and has a lovely room overlooking the garden.

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Review from Katherine M (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience

Welcoming, compassionate, personalised, responsive great friendly staff. We feel confident that my father is in the best place especially this year with all the restrictions in 2020. Thank you all.

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Review from Andy P (Son of Resident) published on 5 May 2020
Submitted via Postal Card • Report

Overall Experience

My Mum was a resident here for just over four months and in that time she was extremely well looked after. She had a beautiful room overlooking the garden and was amused for hours by her bird feeders. Although Mum didn't participate, there was always something in the way of entertainment going on. What

I saw of the food, it looked lovely and varied. All in all a very lovely place for Mum to end her life.

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Review from Johanna R (Daughter of Resident) published on 18 February 2020
Submitted via Website • Report

Overall Experience

My mother has been a resident of Russettings since 2016 and, sadly, she is now slipping away. The care that she has received, and continues to receive, has been exemplary, and I cannot thank the staff enough for their dedication and kindness to both my mother and myself. These difficult days are made

considerably easier by knowing that her every need is taken care of, without fuss and with genuine compassion. Thank you, everyone, so very much, for everything!

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Review from Janet (Daughter of Resident) published on 15 January 2020
Submitted via Website • Report

Overall Experience

We just wanted to send through a message to thank the Carers and Nursing Staff for their Care of Mum during her stay at Russettings. In particular, we would like to thank the Carer for delaying her break to ensure that she stayed with Mum when she sadly passed away, this was very much appreciated. The

staff have all been very caring and Mum settled in nicely, which we had fears would never be said of a Nursing Home. Mum thoroughly enjoyed her trip to the Theatre at the Hawth and trips down to the village and again we would like to thank the staff involved. When we came to collect Mum`s belongings from her room, we were touched by the staff that were working that day, that made a point of knocking on the door to express their condolences and to say what a special lady she was.
We would definitely recommend Russettings.

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Review from M M (Wife of Resident) published on 10 August 2019
Submitted via Postal Card • Report

Overall Experience

Another's preferences and circumstances and requirements may differ from mine.
Given the layout of the building and its limitations, the facilities are good and the safety also good.
The particular food and drink demands of my relative are well met.
I note several suggested improvements have been

put in place which is good.
The dining room tables and floor sometimes need cleaning, particularly at the weekend.

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Review from Cheryl F (Friend of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience

My friend has been at Russettings for a few months and I am more than delighted with her care. She can be very difficult regarding personal care to say the least but the staff know her well and manage to cajole her most of the time. I have the utmost respect for the staff at Russettings and delighted

my friend is being cared for by them.

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Review from Joy V (Niece of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience

My aunt has only been with you 4 months but in that time she has been well looked after. She does not mix well with the other people in the home and will not take part in the activities you put on so well. I would like her not to be in bed all day and when we visit her take her out in the garden when

the weather warmer.

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Review from Doreen R (Daughter of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience

My mum and dad both came into Russettings in 2012 as my dad was needing more help than my mum could manage; two very different people. My dad liked fun, my mum more serious but both were treated with respect and care and understanding.
I only have praise for all the staff, from cleaners, laundry, general

carers, senior carers, nursing staff and management. Just one criticism, it would be nice if some of the bad dementia cases could somehow be separated.

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Review from Reg R (Husband of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience

A happy, kindly staff makes all the difference. Visitors feel very welcome.

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Review from D S (Son of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience

My parents were resident here since December 2012. My father passed away in March 2015, age 99 and my mother passed in October 2018, age 101. Father loved the home and the staff loved him. Mother never wanted to be in a home and could be difficult but many of the staff understood her dilemma and had

ways of keeping her graceful. All the staff, we the family were familiar with, treated my parents with care and dignity. Sure, we had the odd problems from time to time but in talking with the management team, any issues were soon rectified/sorted. This care home was always clean, warm and well fun. The food always appeared of good quality.

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Review from Sandra C (Daughter of Resident) published on 8 October 2018
Submitted via Website • Report

Overall Experience

My dear dad had been in hospital since July and sadly needed end of life care.
From the first conversation with the reception team, to meeting the manager for a viewing, the kindness and care shown to me and the residents was easy to see.
Dad arrived and within 24hours was comfortable clean cared

for and in his words they are smashing.
He sadly passed away and we were with him. It was respectful, gentle and still so caring. Our whole family feel blessed his last weeks were exactly as he wanted and deserved. Many many thanks from us all.

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Review from Vicki (Daughter of Resident) published on 20 July 2018
Submitted via Website • Report

Overall Experience

Our Dad spent his last few weeks at Russettings Care Home. The staff were very caring and compassionate and treated him with dignity and respect. It eased our minds, being in Canada, that he was so well looked after. You could tell during phone calls that they really cared about him and many of them

attended his funeral. Thank you Russettings staff for all that you did for Dad.

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Review from P G (Daughter of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience

When my mother had a stroke at the age of 91 and was diagnosed with dementia, my mother's life and mine (her daughter) changed immensely.
My mother had lost her independence and I had lost my mother and we were both scared. However, Rassettings took my mother in an gave her a new lease of life. My

mother felt comfortable, safe and happy. She went from living alone to having lots of people to talk to and social events. I could see that my mother was eating a healthy diet and her skin, clothes and bedding were always clean. It was reassuring that the nurses were on hand and the doctor made frequent regular visits. At Russettings my other was in capable hands and lived with dignity until the age of 96.

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Review from Belinda C (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience

My Dad sadly passed 18.12.17 having been a resident since September 2016. During his stay he was always kept clean and comfortable and we could not have asked for better care for my beloved Dad. The staff were all amazing and went above and beyond their care of duty. During my Dad's final 36 hours,

me and my Mum and sisters stayed at Dad's bedside. The staff were amazing. I can not thank them enough for making us so welcome and comfortable.

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Review from M H (Wife of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience

Lovely, happy and friendly home.

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Russettings Care Home

Care Provided by Russettings Care Home

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Funding & Fees Guide for Russettings Care Home

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