Russettings Care Home

Mill Lane, Balcombe, Haywards Heath RH17 6NP
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9.8 65 Reviews
  • Russettings Care Home, Haywards Heath
At Russettings Care Home, expect the highest level of residential and specialist dementia care in a wonderful setting.

They specialise in a number of areas including but not limited to end of life care, cancer and Alzheimer’s. The beautiful home retains many period features giving it a quaint country house feel.

They focus on ensuring all their residents enjoy a better quality of life and live as independently as possible whilst receiving the best care.

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Care Provided by Russettings Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Russettings Care Ltd
  • Person in charge
  • Nikki Pile (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (35)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Russettings Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,600
    • Self-Funded Residential Dementia Care £1,250 – £1,600
    • Self-Funded Nursing Care £1,350 – £1,600
    • Self-Funded Nursing Dementia Care £1,350 – £1,600
    • RESPITE Self-Funded Residential Care £1,300 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,350
    • RESPITE Self-Funded Nursing Care £1,350 – £1,350
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,400
  • (these prices are only a guideline, please contact Russettings Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Russettings Care Home Reviews (65)

Total of 65, showing 61-65
9.8

Russettings Care Home has a Review Score of 9.8 (9.802) out of 10, based on 33 reviews in the last 2 years. Over all time Russettings Care Home has 65 reviews.

Overall Experience

  • 51
  • 12
  • 2
  • 0
  • 0

Date Published

65
4
9
33
32

Review from Alan H (Husband of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff, led by an able and kind manager, are generally helpful and friendly. What is perhaps missing is a sense of camaraderie in the lounge area and a lack of interaction with residents. I understand that attempts are being made, so far unsuccessful to recruit carers of sufficient personality to
enliven proceedings and make life more fulfilling for everyone.

Reply from Adam Stuttle, Director at Russettings Care Home

Many thanks for taking the time to review our home. Constructive feedback allows us to concentrate our efforts on continual improvements and I am sure that you are aware of our ongoing recruitment campaign which has recently welcomed a new activities coordinator to the team. We are always looking at new and innovative ways to attract the very best carers for our home.


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Review from Claudio R (Son of Resident) published on 6 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was admitted in March 2016 and from the start we felt very comfortable with the home, the staff were very friendly and professional especially the nurses. The rooms were clean and tidy and mum was looked after very well during her stay. The staff always took time to explain what was going on with
mum and always had time to talk to the family. I would recommend this home to anyone. Many thanks.

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Review from E S (Granddaughter of Resident) published on 8 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very caring and attentive, this is what makes the home homely. The surroundings help but the staff are what makes it so special.

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Review from Diana (Daughter of Resident) published on 21 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum, age 90, has been resident at Russettings since 9.6.15 as she has vascular dementia & Alzheimers. My parents have been married for 70 years & my physically disabled Dad, now age 92, continues to live in their bungalow.


My sisters & I chose Russettings for Mum's care because it felt more 'homely'

& welcoming than any others we'd visited...& it smelled nice. Mum's bedroom with ensuite is always clean & tidy & the communal lounge, dining room & lovely conservatory are always welcoming. The staff are friendly, knowledgeable, attentive, look after Mum with caring diligence & ensure she has ready access to the GP, chiropodist, hairdresser, etc. There is plenty of disabled equipment & the laundry is efficient, taking good care of Mum's clothes. Meals are varied, interesting & well cooked. My father is also well looked after when he visits & enjoys having meals with Mum, as do we. Daily 'activities' are somewhat limited but should improve soon. Lucky we made the right choice for Mum!

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Review from J H (Daughter of Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum tells me she is very comfortable. Happy at Russettings, with a nice selection of people (her words). I myself find the home second to none and my mum receives excellent care and I am always made to feel very welcome.

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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Russettings Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Russettings Care Home is calculated as follows: ( (312 Excellents x 5) + (58 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 378 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Russettings Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Nikki

Nikki Pile

Job Title: Home Manager

Joined: 2014

Our team at Russettings is headed up by Nikki Pile, who has extensive experience in the care industry. Nikki strives to ensure the effective delivery of high holistic person-centred care in a safe environment. She leads by example and works with a dedicated team to provide high standards of care in a homely and happy environment. She has always maintained good relationships and partners with the local library, schools, churches and local charities to provide enrich the experience of residents at Russettings.