All fees are subject to assessment and in accordance with needs.
No restrictions on visitation
Visitor parking is situated in a purpose built area on the right side of building and at the entrance of the building.
Rustington Hall has a Review Score of 9.8 (9.801) out of 10, based on 26 reviews in the last 2 years. Over all time Rustington Hall has 49 reviews.
Review from Toby O (Friend of Resident) published on 31 January 2025
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Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall
We wish to thank you for your feedback! We shall pass this on to the staff team and provide well-deserved praise. Many thanks, the Team at Rustington Hall
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Review from Irene E (Friend of Resident) published on 31 January 2025
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Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall
We wish to thank you for your feedback! We shall pass this on to the staff team and provide well-deserved praise. Many thanks, the Team at Rustington Hall.
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Review from Pauline F (Friend of Resident) published on 22 January 2025
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Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall
We wish to thank you for this review, we are honored to have been chosen to provide care to your loved one. We will pass this heartwarming message to the staff team.
Many thanks, The Team at Rustington Hall.
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Review from Marian H (Daughter of Resident) published on 15 January 2025
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Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall
As always we are truly appreciative of all feedback provided. The return of familiar faces is always welcomed! I will pass these touching comments to the staff team! Many thanks from the team at Rustington Hall.
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Review from S C (Daughter of Resident) published on 11 October 2024
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Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall
We wish to thank you for your review of our service, all kind comments will be shared with the staff team and commendations given. It is an honour to care for all that come to us and to have feedback such as this is truly wonderful. Many thanks, The Team at Rustington Hall
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Review from C B (Daughter of Resident) published on 9 October 2024
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Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall
Thank you for providing a review of our service, be assured that all comments and criteria raised will be discussed and analysed within the team and a plan of action will be devised to further improve our service. Many thanks, The Team at Rustington Hall.
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Review from K C (Daughter of Resident) published on 27 September 2024
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Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall
Thank you ever so much for the positive review! We shall provide this feedback to the staff team! Many thanks, The Team at Rustington Hall
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Review from J R (Sister of Resident) published on 25 September 2024
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Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall
Thank you very much for the review! We shall share this feedback with the team. Many thanks, team at Rustington Hall
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Review from Paul J (Son of Resident) published on 23 September 2024
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Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall
Thank you very much for this feedback, we will be sure to relay this back to our amazing staff team. Many thanks, the team at Rustington Hall.
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Review from Kim S (Daughter of Resident) published on 18 September 2024
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Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall
Thank you ever so much for the review of our service, I would like to express on behalf of the team how thrilled we are to receive such heartfelt feedback. We shall relay this to all. Many thanks, team at Rustington Hall
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Review from Christopher H (Nephew of Resident) published on 17 September 2024
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Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall
Thank you for taking the time to provide feedback, we shall relay this to the staff team. We will continue to encourage all those who reside with us to attend internal events but we are always more than happy to provide personal activities in a private setting if needed.
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Review from Tim C (Son of Resident) published on 20 August 2024
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Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall
We wish to provide a heartfelt appreciation for the feedback provided, we will share this with the staffing team to commend their efforts and recognize their outstanding care. Wishing you all the best in the future. Many thanks, The Team at Rustington Hall Nursing and Care Home
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Review from M C (Relative of Resident) published on 8 August 2024
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Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall
Thank you very much for the feedback! We shall provide this review to the team to share the positive comments included. We would like to take this opportunity to update you on the changes to the garden area with the use of professional landscapers to manage and make presentable our flowered areas, painting of wooden structures and purchasing of additional outdoor seating. We are also excited to inform you of the recent employment of 2 experienced chefs to work alongside our wonderful existing team to further improve services and the quality of food provided. In regard to your experience with our catering, we wish to provide a complementary meal upon your next visit or time of choosing to try our updated dishes as feedback is very important to us and necessary for growth. We once again thank you for the comments made and greatly appreciate all critique and suggestions as this helps us improve the services provided to those we care for. Many thanks, Team at Rustington Hall.
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Review from Sandra D (Daughter of Resident) published on 2 August 2024
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Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall
Thank you very much for the review! We shall share all feedback with the team! Many thanks, The Team at Rustington Hall
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Review from C H (Son of Resident) published on 1 August 2024
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Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall
On behalf of Rustington Hall, I wish to express our gratitude for the wonderful review provided. We shall pass this feedback to our team for commendation. Many thanks, the Team at Rustington Hall Nursing and Care Home.
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Review from Monica P (Daughter of Resident) published on 19 January 2024
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Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall
Thank you very much for this review, we shall feed this back to the staff team!
Many thanks,
The team at Rustington Hall.
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Review from An F (Friend of Resident) published on 4 December 2023
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Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall
Thank you very much for your feedback, we shall provide all comments to the staff team and commend them accordingly!
Many thanks,
The Team at Rustington Hall
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Review from Janet C (Relative of Resident) published on 21 November 2023
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Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall
The team and I wish to thank you for such a heartwarming review, it is always an honor to be entrusted with family and loved ones and when feedback such as this is received we can be confident as a team that we are not only meeting the needs of those within our care but family also.
This review will be shared for all of our hard-working team to see and we once again thank you for taking the time to provide this.
If ever you require us in the future of wish to visit our memorial garden, join some of our events or even a cup of tea, please do not feel you require an initiation.
Many thanks,
The Team at Rustington Hall
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Review from E B (Son of Resident) published on 25 October 2023
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Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall
We thank you for this positive review. It was an absolute pleasure to care for Dad and his presence is truly missed.
We wish you and your family all the best at this time and if you ever require support, just know our doors are always open.
Many thanks,
The team at Rustington Hall.
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Review from Ronald D (Husband of Resident) published on 24 October 2023
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Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall
Thank you for your positive review.
I shall provide all feedback to the team.
Many thanks,
The team at Rustington Hall.
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The Review Score of 9.8 (9.801) out of 10 for Rustington Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.801 for Rustington Hall is calculated as follows: ( (248 Excellents x 5) + (57 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 307 Ratings = 4.801
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Rustington Hall is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 May 2021
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Job Title: Chief Executive Officer/CQC Nominated Individual
Joined: 2007
Sally first joined the Society in 2007 and has held several senior management positions.
Sally's focus is to lead and support the senior management team to achieve programmes of service improvements and infrastructure renewals. The development of partnership arrangements and regulatory compliance are also key priorities.
Job Title: Registered Manager
Joined: 2021
Marcin oversees the operations of the nursing and care home, including admissions, overall staffing, facilities. He ensures that all regulations are adhered to and functioning correctly, including compliance with the Care Quality Commission.
Job Title: Clinical Lead
Joined: 2023
Harriet joined the society in April 2023 as Clinical Lead.
She Qualified in 2018 as a registered nurse and initially worked as a community nurse where she gained many clinical skills and experience. Harriet previously has worked as a Clinical Lead in a nursing home in Hove, In which she was able to develop her skills as a leader and help support staff and residents. She is very passionate about end-of-life care and ensuring people are supported during that time, and also invested in wound care.
Job Title: Support Services Manager
Joined: 2019
Lorraine has worked within the catering industry as Catering Manager and Head Chef for over 30 years. Lorraine leads and supports the catering, housekeeping, maintenance and well-being teams to ensure an efficient and quality service is provided at all times.
Lorraine lives with her family in West Sussex and enjoys going to the theatre, gardening and socializing.
Job Title: Quality Assurance, Compliance and Infection Prevention Lead
Joined: 2005
James has worked for the society since 2005 within many various roles and departments, since April 2020 James has earned the Quality Assurance & Compliance Lead role.
In 2019, James was awarded a Level 5 Diploma in Leadership For Health & Social Care which was influenced by his many years working within the Care sector as a Health Care Assistant and Care Co-Ordinator supporting service users in all aspects of daily living. Commencing October 2020, James has also taken on the role of Infection Prevention Lead
James is an avid animal lover and qualified hairdresser who enjoys a quiet life.
Job Title: Customer Relations Manager
Joined: 2013
Sammy joined Rustington Hall in 2013, she holds a Level 5 Diploma in Leadership For Health & Social Care which was obtained through the organisation. Sammy is also skilled in British Sign Language.
Sammy is married with 2 children and enjoys swimming, dancing and photography.
Job Title: Finance Manager
Joined: 2020
Tasha achieved a first-class degree in Accountancy and went on to study for her ACCA exams to become a qualified chartered certified accountant. Her role is to oversee the financial aspects of Society, including internal controls, payroll, management accounts and statutory financial reporting.
Tasha lives in West Sussex with her furbabies; her cat Malley and her horse Pie! She enjoys country walks, horse riding and tai chi chaun kung fu