Rustington Hall

Rustington Hall Station Road Rust, Rustington, Littlehampton BN16 3AY
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9.8 49 Reviews
  • Rustington Hall, Littlehampton
The Littlehampton and Rustington Housing Society Ltd purchased Rustington Hall in 1948 under the guiding hand of Percy Booker. The original hall was established as a residential care home for older people.

Between 1964 and 1983 eighty-seven sheltered homes were constructed which is today known as Oakhurst Gardens. This was followed by a purpose-built nursing wing in 1997 and further works to extend in 2015. The completion of these works provides a unique retirement village in the heart of Rustington.

The Society is an exempt charity and is registered as an Industrial & Provident Society with the Registrar of Friendly Societies. It is also registered with the Housing Co-operation as a Housing Association.

The staff at Rustington Hall provide a warm and comfortable setting where residents are safe and secure and can enjoy a real family atmosphere. Many of the staff have enjoyed working at Rustington Hall for over a decade.

The policy of the home is to provide quality care, comfort and contentment throughout your later years.

Care Provided by Rustington Hall

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Person in charge
  • Sally Morris (Chief Executive Officer)
  • Admission Criteria
    • Assessment required before admission.
    • Ages 45+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1997
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Rustington Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,485 – £1,550
    • Self-Funded Residential Dementia Care £1,485 – £1,550
    • Self-Funded Nursing Care £1,760 – £1,760
    • Self-Funded Nursing Dementia Care £1,760 – £1,760
    • RESPITE Self-Funded Residential Care £1,485 – £1,550
    • RESPITE Self-Funded Residential Dementia Care £1,485 – £1,550
    • RESPITE Self-Funded Nursing Care £1,760 – £1,760
    • RESPITE Self-Funded Nursing Dementia Care £1,760 – £1,760
  • All fees are subject to assessment and in accordance with needs.


  • (these prices are only a guideline, please contact Rustington Hall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • No restrictions on visitation


  • Parking
  • Visitor parking is situated in a purpose built area on the right side of building and at the entrance of the building.


Total of 49, showing 1-20
9.8

Rustington Hall has a Review Score of 9.8 (9.801) out of 10, based on 26 reviews in the last 2 years. Over all time Rustington Hall has 49 reviews.

Overall Experience

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  • 11
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

When my friend came to Rustington Hall he had not been eating, had lost a lot of weight, and was rather poorly.
The care and support that has been given by the staff has helped restore his health and well-being. He has settled well and is enjoying his stay.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

We wish to thank you for your feedback! We shall pass this on to the staff team and provide well-deserved praise. Many thanks, the Team at Rustington Hall


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Overall Experience  Overall Experience 5.0 out of 5

I visited my friend over the Christmas period, although I visit every couple of months throughout the year.
I have found the staff to be friendly and efficient.
My friend loves it there and seems to think it's a hotel.
I have always found the home to be spotlessly clean and always welcoming.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

We wish to thank you for your feedback! We shall pass this on to the staff team and provide well-deserved praise. Many thanks, the Team at Rustington Hall.


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Overall Experience  Overall Experience 5.0 out of 5

Since admission in August 2024, my friend was treated with kindness and respect together with receiving excellent care for her palliative clinical needs. She made friends, had fun, enjoyed the activities provided while also being able to have quiet time when she wished in her room.
At the end of her
life she chose to remain at Rustington Hall confident that she would not be alone.
I have the utmost respect for the management and staff.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

We wish to thank you for this review, we are honored to have been chosen to provide care to your loved one. We will pass this heartwarming message to the staff team.
Many thanks, The Team at Rustington Hall.


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Overall Experience  Overall Experience 5.0 out of 5

Rustington Hall staff are my extended family, my wonderful Mum was a resident here for 8 years until November 2024 when just before her 97th birthday she sadly passed away.
I cannot speak highly enough of the care, attention, and love Mum was shown.
She was quite a character and unique and she was
happy. She would sing and make everyone laugh, the staff loved her outgoing personality and she will be missed.
I was asked if I would still want to visit RH now we didn't have Mum anymore, I replied that if I didn't visit it would feel like another bereavement.
I do go back and am welcomed with open arms, the staff are so lovely, and the care my dear Mum received all through her stay, and the kindness and compassion shown by the boys and gals during her final days is worthy of the highest award.
Thank you to all, you are angels.
With my love.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

As always we are truly appreciative of all feedback provided. The return of familiar faces is always welcomed! I will pass these touching comments to the staff team! Many thanks from the team at Rustington Hall.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent individualised care was given to my father. He was acutely grieving when he first moved in. All members of staff - maintenance, cleaners, nurses, kitchen staff, managers and activities coordinators - listen to his needs and facilitated him settling in and finding contentment. As family, we
trusted he was safe and happy, being communicated with when required. Throughout his 18 months of care, his care needs were assessed and acted upon promptly e.g. when he needed hoisting. When he reached his end of life, he was cared for with skill, dignity and compassion. The kindness we as family received was exemplary.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

We wish to thank you for your review of our service, all kind comments will be shared with the staff team and commendations given. It is an honour to care for all that come to us and to have feedback such as this is truly wonderful. Many thanks, The Team at Rustington Hall


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Overall Experience  Overall Experience 4.0 out of 5

I suppose that I am happy overall. I have no previous experience of a nursing home so did not know what to expect. Initial thoughts were, and still are, that it is a lot of money. Mum being in a nursing home has taken a lot of stress and worry away from us but there always seems to be something we are
not happy with. We are not happy with the response times when Mum presses the buzzer, we have had a few issues with that. Sometimes, but not always, there are issues with cleanliness mainly in the bathroom. Mum is picky with food, much of the time the food is ok but sometimes the food that is presented is not at all appetising. I would like to be made more aware of what is going on. Often when members of the family visit we don't see anyone from the home at all. I feel there needs to be someone on Reception for more hours. I have stood outside for 5-10 minutes on more than one occasion. When asked if she is happy Mum says she is not unhappy. She says the staff are very kind to her.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you for providing a review of our service, be assured that all comments and criteria raised will be discussed and analysed within the team and a plan of action will be devised to further improve our service. Many thanks, The Team at Rustington Hall.


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Overall Experience  Overall Experience 5.0 out of 5

We are very happy with my mum's care, the carers look after her very well and know her character as well as physical needs. Rustington Hall is a bright and cheerful place to be and there is always lots of activities.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you ever so much for the positive review! We shall provide this feedback to the staff team! Many thanks, The Team at Rustington Hall


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Overall Experience  Overall Experience 4.0 out of 5

My family and I can't thank you all enough for all your love and care you all give to our brother. He has been in Rustington Hall for three years and is happy, he joins in most of the activities and loves walking around the garden. We could not have found a better nursing home for him. We thank you
all for your support.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you very much for the review! We shall share this feedback with the team. Many thanks, team at Rustington Hall


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Overall Experience  Overall Experience 5.0 out of 5

A caring environment for an elderly relative - all staff from all departments contribute to the overall sense of harmony within the home.
The cleaning and catering staff should be given a special mention for their outstanding kindness and thoughtfulness towards the residents. My father has nothing
but admiration for their unfaltering work ethic.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you very much for this feedback, we will be sure to relay this back to our amazing staff team. Many thanks, the team at Rustington Hall.


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Overall Experience  Overall Experience 5.0 out of 5

The staff at Rustington Hall have always been exceptionally kind to both my father and to the family. He has been a resident there for over 18 months now and is very happy there. When he has been very unwell they have always been compassionate and caring to all of us and have facilitated additional
support to my mother and myself when we wanted to be with Dad. The activities programme is varied and ensures that the residents are able to join in with exercises and fun things such as bowling and ballroom dancing.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you ever so much for the review of our service, I would like to express on behalf of the team how thrilled we are to receive such heartfelt feedback. We shall relay this to all. Many thanks, team at Rustington Hall


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Overall Experience  Overall Experience 5.0 out of 5

Since my Aunt has been a resident at this home she seems a lot healthier and is looked after by the staff. Her personal care has improved. Just wish she would become more involved with the activities that are on offer.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you for taking the time to provide feedback, we shall relay this to the staff team. We will continue to encourage all those who reside with us to attend internal events but we are always more than happy to provide personal activities in a private setting if needed.


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Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Rustington Hall for the last weeks of her life.
The care given to her was faultless - but the thing that impressed me the most was how friendly everyone at Rustington Hall was. As visitors, we the family, were made very welcome and felt reassured that Mum was being well cared
for. Without exception the staff all seemed to genuinely care about the residents. Mum (who always enjoyed a chat) was visited frequently by the staff, and on arriving we would often find someone such as the cleaner in her room making sure that she was happy and spending time with her. The nursing care was first class, the meals (cooked on site) were fabulous, and Mum enjoyed that the activities would come to her in her room. Truly above and beyond our expectations.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

We wish to provide a heartfelt appreciation for the feedback provided, we will share this with the staffing team to commend their efforts and recognize their outstanding care. Wishing you all the best in the future. Many thanks, The Team at Rustington Hall Nursing and Care Home


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Overall Experience  Overall Experience 4.0 out of 5

The care home is very well run and has great staff and management who have the ability to provide residential or nursing care as needed. Communication is excellent. The reception is well organised and always friendly and very helpful. Nursing care is fabulous with a really competent caring nurse manager.
end-of-life care is well planned for and the family is included. The activity program is outstanding with the staff going beyond expectations with regards to getting the residents out of the home for visits. The cleaning is excellent.
The home encourages family to stay to eat with the residents but when we have done this we have been disappointed with the quality of the food. There is a large garden which someone has spent time in the past caring for but it looks a bit neglected nowadays.
Would I be happy to be a resident here? Definitely.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you very much for the feedback! We shall provide this review to the team to share the positive comments included. We would like to take this opportunity to update you on the changes to the garden area with the use of professional landscapers to manage and make presentable our flowered areas, painting of wooden structures and purchasing of additional outdoor seating. We are also excited to inform you of the recent employment of 2 experienced chefs to work alongside our wonderful existing team to further improve services and the quality of food provided. In regard to your experience with our catering, we wish to provide a complementary meal upon your next visit or time of choosing to try our updated dishes as feedback is very important to us and necessary for growth. We once again thank you for the comments made and greatly appreciate all critique and suggestions as this helps us improve the services provided to those we care for. Many thanks, Team at Rustington Hall.


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Overall Experience  Overall Experience 5.0 out of 5

A warm welcome is always waiting along with a happy atmosphere. Dad moved there in February 2023, as his needs got greater. I know he is well looked after and cared for. As well as caring for Dad their support is also available for all family members if needed. Residents appear to be content and carers
are attentive. Great activities most days that allow residents to come together out of their rooms. Great gardens for a stroll or just to sit and soak up the sun!

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you very much for the review! We shall share all feedback with the team! Many thanks, The Team at Rustington Hall


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Overall Experience  Overall Experience 5.0 out of 5

Rustington Hall is very well managed with professional and caring staff. There are plenty of activities for the residents to participate and the staff are always friendly, helpful and caring. The residents are well looked after in terms of their health and well-being by qualified healthcare professionals.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

On behalf of Rustington Hall, I wish to express our gratitude for the wonderful review provided. We shall pass this feedback to our team for commendation. Many thanks, the Team at Rustington Hall Nursing and Care Home.


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Overall Experience  Overall Experience 4.0 out of 5

The staff at Rustington Hall care for the whole family, not just the residents. My stepmother spent nearly 2 years as a resident, with my 94-year-old father visiting daily. I do not live locally, and he became a part of the Rustington Hall family, for which I am extremely grateful. Several of the managers
and staff have worked there for many years and there is little use of agency carers. Any problems arising are dealt with promptly and help is given to obtain Nursing Funding Care to help with fees. Thank you to you all.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you very much for this review, we shall feed this back to the staff team!
Many thanks,
The team at Rustington Hall.


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Overall Experience  Overall Experience 5.0 out of 5

Yesterday I visited a very old friend who has been in the home for a few weeks. I visited with his wife. So very nice to see everyone so friendly and being such a support to them. They’ve had such an awful journey since June and never thought their loved one would be in a home at 71. Have known them
for over 50 years. Also have been an RN for as long as that.
I was very impressed with the surroundings. Clean, comfortable and not like a hotel more like their home. I saw his room which was very nice lots of up-to-date Manual Handling equipment. The portable equipment on the stairs for fire evacuation was impressive.
All the staff I met were just so friendly. The residents appeared to be well looked after, calm and no one was agitated or calling out
Such a different experience from the one I had with my late mother last year in a different home.
Can’t believe the range of activities. Something for everyone. So important for everyone to have some fun including the staff.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you very much for your feedback, we shall provide all comments to the staff team and commend them accordingly!
Many thanks,
The Team at Rustington Hall


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Overall Experience  Overall Experience 5.0 out of 5

My ex-sister-in-law and aunt to my sons, lived at Rustington Hall between June 2022 and September 2023 when she sadly passed away. She was extremely happy there and was looked after with superb care and shown love at all times. Her needs could be complex but she was given excellent support and understanding
throughout her stay in all aspects. My sons and I have subsequently been tasked with handling her affairs and I can’t thank the home manager and his team enough for their kindness and assistance with our enquiries. We have been met with courtesy and understanding at all times and are highly impressed with Rustington Hall. I am very grateful that she spent the last fifteen months of her life at such a lovely home.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

The team and I wish to thank you for such a heartwarming review, it is always an honor to be entrusted with family and loved ones and when feedback such as this is received we can be confident as a team that we are not only meeting the needs of those within our care but family also.
This review will be shared for all of our hard-working team to see and we once again thank you for taking the time to provide this.
If ever you require us in the future of wish to visit our memorial garden, join some of our events or even a cup of tea, please do not feel you require an initiation.
Many thanks,
The Team at Rustington Hall


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Overall Experience  Overall Experience 5.0 out of 5

The care home is lovely, everyone is welcoming. Everyone made my dad's stay incredible. The rooms were lovely. The activities are great. He never felt alone, couldn't have asked for a better place and people.
Thank you.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

We thank you for this positive review. It was an absolute pleasure to care for Dad and his presence is truly missed.
We wish you and your family all the best at this time and if you ever require support, just know our doors are always open.
Many thanks,
The team at Rustington Hall.


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Overall Experience  Overall Experience 5.0 out of 5

Staff and carers are very friendly and helpful towards visitors. The attention to helpless in-patients by the carers is 100%.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you for your positive review.
I shall provide all feedback to the team.
Many thanks,
The team at Rustington Hall.


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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Rustington Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.801 for Rustington Hall is calculated as follows: ( (248 Excellents x 5) + (57 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 307 Ratings = 4.801

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rustington Hall is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 May 2021

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Requires improvement
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (7)

Sally

Sally Morris

Job Title: Chief Executive Officer/CQC Nominated Individual

Joined: 2007

Sally first joined the Society in 2007 and has held several senior management positions.


Sally's focus is to lead and support the senior management team to achieve programmes of service improvements and infrastructure renewals. The development of partnership arrangements and regulatory compliance are also key priorities.


Marcin

Marcin Szczepaniak

Job Title: Registered Manager

Joined: 2021

Marcin oversees the operations of the nursing and care home, including admissions, overall staffing, facilities. He ensures that all regulations are adhered to and functioning correctly, including compliance with the Care Quality Commission.


Harriet

Harriet Anderson

Job Title: Clinical Lead

Joined: 2023

Harriet joined the society in April 2023 as Clinical Lead.


She Qualified in 2018 as a registered nurse and initially worked as a community nurse where she gained many clinical skills and experience. Harriet previously has worked as a Clinical Lead in a nursing home in Hove, In which she was able to develop her skills as a leader and help support staff and residents. She is very passionate about end-of-life care and ensuring people are supported during that time, and also invested in wound care.


Lorraine

Lorraine Lancaster - Robinson

Job Title: Support Services Manager

Joined: 2019

Lorraine has worked within the catering industry as Catering Manager and Head Chef for over 30 years. Lorraine leads and supports the catering, housekeeping, maintenance and well-being teams to ensure an efficient and quality service is provided at all times.
Lorraine lives with her family in West Sussex and enjoys going to the theatre, gardening and socializing.


James

James Budd

Job Title: Quality Assurance, Compliance and Infection Prevention Lead

Joined: 2005

James has worked for the society since 2005 within many various roles and departments, since April 2020 James has earned the Quality Assurance & Compliance Lead role.


In 2019, James was awarded a Level 5 Diploma in Leadership For Health & Social Care which was influenced by his many years working within the Care sector as a Health Care Assistant and Care Co-Ordinator supporting service users in all aspects of daily living. Commencing October 2020, James has also taken on the role of Infection Prevention Lead


James is an avid animal lover and qualified hairdresser who enjoys a quiet life.


Sammy

Sammy Hydes

Job Title: Customer Relations Manager

Joined: 2013

Sammy joined Rustington Hall in 2013, she holds a Level 5 Diploma in Leadership For Health & Social Care which was obtained through the organisation. Sammy is also skilled in British Sign Language.


Sammy is married with 2 children and enjoys swimming, dancing and photography.


Tasha

Tasha Rees

Job Title: Finance Manager

Joined: 2020

Tasha achieved a first-class degree in Accountancy and went on to study for her ACCA exams to become a qualified chartered certified accountant. Her role is to oversee the financial aspects of Society, including internal controls, payroll, management accounts and statutory financial reporting.


Tasha lives in West Sussex with her furbabies; her cat Malley and her horse Pie! She enjoys country walks, horse riding and tai chi chaun kung fu


Frequently Asked Questions about Rustington Hall

What types of Care is Rustington Hall registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rustington Hall provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Rustington Hall have?

There are 62 Single Rooms.

What are the Facilities & Services at Rustington Hall?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rustington Hall to the centre of Littlehampton?

2.1 mile(s) as the crow flies, distance by road may be significantly further.