Rustington Hall

Rustington Hall Station Road Rust, Rustington, Littlehampton BN16 3AY
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9.8 49 Reviews
  • Rustington Hall, Littlehampton
The Littlehampton and Rustington Housing Society Ltd purchased Rustington Hall in 1948 under the guiding hand of Percy Booker. The original hall was established as a residential care home for older people.

Between 1964 and 1983 eighty-seven sheltered homes were constructed which is today known as Oakhurst Gardens. This was followed by a purpose-built nursing wing in 1997 and further works to extend in 2015. The completion of these works provides a unique retirement village in the heart of Rustington.

The Society is an exempt charity and is registered as an Industrial & Provident Society with the Registrar of Friendly Societies. It is also registered with the Housing Co-operation as a Housing Association.

The staff at Rustington Hall provide a warm and comfortable setting where residents are safe and secure and can enjoy a real family atmosphere. Many of the staff have enjoyed working at Rustington Hall for over a decade.

The policy of the home is to provide quality care, comfort and contentment throughout your later years.

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Care Provided by Rustington Hall

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sally Morris (Chief Executive Officer)
  • Admission Criteria
    • Assessment required before admission.
    • Ages 45+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1997
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Rustington Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,485 – £1,550
    • Self-Funded Residential Dementia Care £1,485 – £1,550
    • Self-Funded Nursing Care £1,760 – £1,760
    • Self-Funded Nursing Dementia Care £1,760 – £1,760
    • RESPITE Self-Funded Residential Care £1,485 – £1,550
    • RESPITE Self-Funded Residential Dementia Care £1,485 – £1,550
    • RESPITE Self-Funded Nursing Care £1,760 – £1,760
    • RESPITE Self-Funded Nursing Dementia Care £1,760 – £1,760

  • All fees are subject to assessment and in accordance with needs.
  • (these prices are only a guideline, please contact Rustington Hall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visitation


  • Parking

  • Visitor parking is situated in a purpose built area on the right side of building and at the entrance of the building.


Rustington Hall Reviews (49)

Total of 49, showing 41-49
9.8

Rustington Hall has a Review Score of 9.8 (9.801) out of 10, based on 26 reviews in the last 2 years. Over all time Rustington Hall has 49 reviews.

Overall Experience

  • 38
  • 11
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Date Published

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Review from Clare C (Resident) published on 11 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At this very challenging time for management and staff at Rustington Hall nursing home, it is important that they get recognition for keeping residents safe from the COVID virus. I forgot to mention in my previous review about the excellent Catering Staff we have. Our Chef produces delicious food and
makes everything from scratch. She is always thinking of new things to tempt us, and regularly has themed lunches and food tasting days for us. All the ingredients are fresh, cooked to perfection, and full of nourishment. Alternatives are always available and nothing is ever too much trouble for the Catering Staff. Food is an extremely important part of daily living and we look forward to mealtimes every day. Families should not worry about sending their loved ones to live at Rustington Hall nursing home, as they will be greatly looked after and every precaution against the virus will continue to be upheld.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Your response to the service we provide is heartwarming and we thank you greatly, I shall notify the catering team of the positive feedback.
Many kind regards,
The Team at Rustington Hall.


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Review from Wendy D (Daughter of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family can't thank the fantastic dedicated staff enough, that cared for and supported our Mum. It has given us so much comfort to know she was cared for and looked after to such a high standard. We highly recommended Rustington Hall and all the wonderful staff or Fairies as my Mum would
call them, for everything they have done for her, and the support they have shown us, especially during this difficult time.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

We are so happy to hear your Mum and yourselves had such a positive experience here with us at Rustington Hall. The feedback is wonderful, and will be shared with the 'fairies'!
Wishing you all the best moving forward.
Many kind regards,
The Team at Rustington Hall.


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Review from Cynthia S (Niece of Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunty is extremely well looked after and this is greatly appreciated by us her family in Ireland. We are so happy when we go to see her that she is so well looked after and that she is happy and contented where she is. It is a relief when we leave knowing that she will be ok.
It is an absolute credit
and a remarkable achievement that Rustington Hall has kept Covid out of the home and Aunty remains safe and well.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you for your review of our service! We are proud to be delivering service rated well by others! I shall inform the team of the feedback and hope to see you soon!
Many Kind Regards,
The Team at Rustington Hall


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Review from Lynda M (Sister of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our sister has been in your lovely care for the last two years and is very happy there. The guest suite is very clean and homely as we come from Ireland it can be hard to find accommodation and are most grateful for the use of the suite and of course the car! The lovely atmosphere and the welcome that
we get from the very helpful and friendly staff is very much appreciated. The coronavirus has been terribly hard on everyone but the staff have kept our sister and all the residents safe and well.
We are kept up to date with everything on a regular basis and we know that our sister is being well cared for which is so important for us. We look forward to seeing all that is going on on the website. Keep up the good work and stay safe and well and we will be able to visit next year.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you for taking time to review our service, we are thrilled to hear the positive feedback, we hope to have you back as soon as possible once the world is (somewhat) back to normality. I shall pass all praise to staff and we are wishing you safe and well during this time. Forever Grateful, the team at Rustington Hall.


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Review from Marie C (Sister of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff there are very friendly and helpful and have a lovely welcome. Before COVID we had the use of the car and guest suite which was fantastic. As I live quite a distance from the home I feel very relieved that my sister is getting such great care, I get regular emails with updates on her health
which is great and reassuring that she is in safe hands. The food is delicious, before COVID they had arts and crafts days and entertainment daily so thank you all so much for giving such great care to my sister especially through these horrible times. Keep safe and well.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you very much for the incredibly positive review of our service. The staff here at Rustington Hall will continue to provide high standards of care and we are ever so grateful for the feedback. Many kind regards, the team at Rustington Hall.


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Review from William W (Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a nursed resident at Rustington Hall for over five years and am ninety-six years old. During this time I have experienced a homely, friendly attitude from all staff, though they respect our dignity at all times, humorous banter is never far from the surface though! Rooms are en suite and
comfortable, WiFi is available without the need for a modem (I have installed a well-known virtual assistant). The RNs provide an excellent nursing service and are on call day and night, as are care assistants. Food is good and nourishing without being too exotic. Altogether a pleasant experience which I can thoroughly recommend.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you so much for the touching review of the services we provide and we are happy that we have met many of your needs, we shall continue providing outstanding service and will share this heartfelt review with our members. Many kind regards, The team at Rustington Hall.


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Review from Lynda D (Daughter of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Rustington Hall for nearly four years. It has always been good but, during this time, I have seen it get even better. The staff are amazing, friendly, kind, compassionate and hard-working. They make it that extra bit special and interact well with mum and the other residents.
The
entertainment is first class and varied, and provides important mental stimulation. There are even regular exercise sessions. Unfortunately, the Covid-19 lockdown has restricted a lot of these at the moment. Not sure the residents have noticed though, as management and staff have been providing entertainment of their own, with regular themed days. VE Day, tea party, the races to name a few. By the look of the pictures on their new Facebook pages, a good time is had by all.
I recommended Rustington Hall to a friend, and their mother has lived there now for the past three years. I would not recommend to others if I was not happy for my own mum to live there.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

We are all truly touched by your kind words and cannot express enough our gratitude for the review of our service in which the positive feedback means so much. I shall make staff aware of the feedback and recognition of hard work and hope to see you very soon. Many kind regards, the team at Rustington Hall.


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Review from Carole P (Daughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rustington Hall is marvellous. My mother has been there for nine months and I cannot say a bad word against it. The staff go the extra mile for the residents and the residents' families, that starts at the top all the way through. I could not wish for better care for Mum and the staff are fantastic.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

A huge thank you from all staff for the amazing review, we are ever grateful and touched for the positive feedback and endeavour to ensure the outstanding service is continued. We shall communicate this feedback to all staff. With gratitude, The Team at Rustington Hall.


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Review from Margaret S (Daughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although never an easy decision to make that a relative needs to have 24 hour care, we have never regretted choosing Rustington Hall for our mother to live in. All the staff always treat her with respect and she is evidently extremely well cared for, with attention to detail and a sunny disposition.
She has been a resident there for a couple of years and she appears to be content and there is always a good atmosphere in the home. Visitors have been made to feel very welcome at all times. Our queries are always dealt with quickly and with courtesy. During the lockdown restrictions, the staff have been finding ways to provide entertainment and for us to keep in regular contact by video calls and by socially distant booked 'visits' from the outside at a safe distance. This has helped soften the blow of not being able to have physical contact with her. We are confident that although currently unable to see her as regularly as we would like, Mum is being well looked after at all times.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you for the heartfelt review of our service, I shall notify all staff of the incredibly positive feedback. We know at this time things are more difficult and we are grateful that the feedback shows that the new forms of communication are effective and we aim to improve the service further. We are looking forward to seeing you in the near future.
Many kind regards,
The team at Rustington Hall.


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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Rustington Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.801 for Rustington Hall is calculated as follows: ( (248 Excellents x 5) + (57 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 307 Ratings = 4.801

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rustington Hall is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (7)

Sally

Sally Morris

Job Title: Chief Executive Officer/CQC Nominated Individual

Joined: 2007

Sally first joined the Society in 2007 and has held several senior management positions.


Sally's focus is to lead and support the senior management team to achieve programmes of service improvements and infrastructure renewals. The development of partnership arrangements and regulatory compliance are also key priorities.


Marcin

Marcin Szczepaniak

Job Title: Registered Manager

Joined: 2021

Marcin oversees the operations of the nursing and care home, including admissions, overall staffing, facilities. He ensures that all regulations are adhered to and functioning correctly, including compliance with the Care Quality Commission.


Harriet

Harriet Anderson

Job Title: Clinical Lead

Joined: 2023

Harriet joined the society in April 2023 as Clinical Lead.


She Qualified in 2018 as a registered nurse and initially worked as a community nurse where she gained many clinical skills and experience. Harriet previously has worked as a Clinical Lead in a nursing home in Hove, In which she was able to develop her skills as a leader and help support staff and residents. She is very passionate about end-of-life care and ensuring people are supported during that time, and also invested in wound care.


Lorraine

Lorraine Lancaster - Robinson

Job Title: Support Services Manager

Joined: 2019

Lorraine has worked within the catering industry as Catering Manager and Head Chef for over 30 years. Lorraine leads and supports the catering, housekeeping, maintenance and well-being teams to ensure an efficient and quality service is provided at all times.
Lorraine lives with her family in West Sussex and enjoys going to the theatre, gardening and socializing.


James

James Budd

Job Title: Quality Assurance, Compliance and Infection Prevention Lead

Joined: 2005

James has worked for the society since 2005 within many various roles and departments, since April 2020 James has earned the Quality Assurance & Compliance Lead role.


In 2019, James was awarded a Level 5 Diploma in Leadership For Health & Social Care which was influenced by his many years working within the Care sector as a Health Care Assistant and Care Co-Ordinator supporting service users in all aspects of daily living. Commencing October 2020, James has also taken on the role of Infection Prevention Lead


James is an avid animal lover and qualified hairdresser who enjoys a quiet life.


Sammy

Sammy Hydes

Job Title: Customer Relations Manager

Joined: 2013

Sammy joined Rustington Hall in 2013, she holds a Level 5 Diploma in Leadership For Health & Social Care which was obtained through the organisation. Sammy is also skilled in British Sign Language.


Sammy is married with 2 children and enjoys swimming, dancing and photography.


Tasha

Tasha Rees

Job Title: Finance Manager

Joined: 2020

Tasha achieved a first-class degree in Accountancy and went on to study for her ACCA exams to become a qualified chartered certified accountant. Her role is to oversee the financial aspects of Society, including internal controls, payroll, management accounts and statutory financial reporting.


Tasha lives in West Sussex with her furbabies; her cat Malley and her horse Pie! She enjoys country walks, horse riding and tai chi chaun kung fu