Review from Jane R (Daughter of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience

My Mum has been a resident at Stildon for well over a year. When she arrived she was very frail, could hardly walk and was very down and sad. With the support and care from the nurses and carers she has gained weight, is able to walk really well and is very happy and content with her life at Stildon.

It makes me so happy that my Mum is safe and being well looked after. She enjoys all the activities and looks forward to meal times when she eats with all the other residents and enjoys conversations with them.

Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you for the lovely review. We are so glad we have added such positivity and independence to your mum’s life. Your mum is an integral part of our Stildon family and is loved by everyone.

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Review from Fiona P (Daughter-in-law of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident of Stildon for over six years. From the first day, the staff have been welcoming and professional in their care and support. This was particularly noticeable during the pandemic where they worked tirelessly to keep the residents safe under extreme pressure. Our visits were

always enjoyable and we were made to feel like one of the family throughout our mother's stay.

Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you for your wonderful review on our home, Fiona.
Your mother was a kind and stoic person, who was very much loved and a part of our Stildon family.

Take care.

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Review from Sharon F (Niece of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience

Very happy with the way my uncle was looked after in his final months. He was in the best place possible, with very caring staff.

Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you for your lovely review. It was a pleasure to look after your uncle. He was a very well-known East Grinstead man, with a wealth of talent, a privilege really. Wishing you all the best.

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Review from Shaun A (Son of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience

When we were reviewing nursing homes for my mum, we were told by the nursing home manager, "We may not have a red carpet, but we offer red carpet service". Never was there a truer word spoken. A warm and relaxed atmosphere where the nursing staff are patient, courteous and go above and beyond. The care

home took the time to get to know Mum's interests, likes and dislikes to make her stay much more enjoyable. My mum resided here for thirteen months and during that time we knew she was safe, secure and treated with respect. Seeing her eyes light up when she heard a nurse's voice at the door or hearing the laughter coming from her room when we turned the corner, means so much when you have had to make that decision for a 'hotel with help' for your mum. When the weather permits, the outdoor garden is a great meeting place. Mum loved it there, so thank you team Brendoncare, keep up the amazing work! The song simply the best, sums up Brendoncare, Stildon.

Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Your lovely mum quickly became part of the Stildon family. She was great fun and we all loved caring for her. It was also marvellous to get to know and support you all as a family. Thank you, for the wonderful review, it means so much to us all.

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Review from Guy M (Son of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience

This is a beautiful care home run by kind and caring people and when my mum became ill earlier this year, we knew it was the right choice, as it had been for my grandmother in 2010. I would like to thank the team who always run the extra mile to make Stildon what it is and to offer dignity and support

to their residents. I would thoroughly recommend this care home.

Reply from Annie Burisky, General Manager at Brendoncare Stildon

Thank you for your wonderful review. It was a hard time for your family and I am so glad we were there for all of you.

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Review from Cheryl G (Daughter of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience

An amazing care home where the staff go above and beyond to make their residents feel at home. My father resided here for six months and the care he was given was outstanding. We, as a family were kept up to date and made to feel very welcome. My father was really happy here.

Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you for your wonderful review. It was such a pleasure to get to know your dad, I would often take a walk with him. It was a pleasure for our team to take care of your dad and support you as a family. Take care.

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Review from Sandra J (Daughter of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience

My dad was only at Stildon for a few months until he sadly passed away. The staff were absolutely fantastic. So caring and happy. My dad was very happy and was always praising everyone every time we visited. Nothing is too much trouble for them. I cannot praise the staff enough. They care as if every

resident is their own family. Just wish we had discovered Stildon earlier.

Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you so much for your lovely review. Your dad was a real gentleman. It was a pleasure for all of us to care for him. All the best to you and your family.

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Review from K M (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience

My dad’s stay at Stildon was relatively short, but while he was there I was very happy with the care he received. The staff showed him care, respect and kindness, were always available to answer our questions and keen to know more about him, so that they could communicate with him about his life. His

room, which was newly decorated, was comfortable and always clean. The food always looked tasty and I remember sharing a very good chocolate cake with him. Sadly Dad passed away, but the staff all treated him with dignity and respect during that time and also had time for me. I am very grateful that his final months were spent at Stildon, as all the staff make it a very kind and happy place.

Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you for your lovely review. Your dad was a real gentleman. I am so glad our team were able to make a positive difference to him during his time with us. Take care and thank you again.

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Review from Anne M (Daughter of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience

I can't fault the willingness of all the staff at Stildon to please. The residents and visitors are always treated with respect, dignity and a good shovelful of kindness. The building is well designed with the nurse's stations and services in the centre of a "roundabout" of rooms over two floors. No

one room is cut-off in this scenario and all staff, from the bottom to the top, were always passing Mum's door to smile, wave and generally keep an eye on her. My mum was infirm and suffering from dementia. She went into Stildon three years ago. I was worried about admitting her, but she was made so very welcome and had a lovely room with a door into a garden, that she quickly told me "I like it here". At first, she was well enough to spend time in the communal areas which she loved. As her health failed, she needed more nursing care which I found to be exemplary. Sadly, she has passed away now but that aspect of her residency was handled with the utmost respect and kindness for us both too.

Reply from Annie Burisky, General Manager at Brendoncare Stildon

Thank you for your very kind review. Looking after your mum was a joy; she was very much one of the Stildon family and will be missed.

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Review from Helen T (Daughter of Resident) published on 18 February 2022
Submitted via Website • Report

Overall Experience

I am so thankful I picked Stildon for my 92-year-old mum to recover from another fall and resulting operation on her leg. She ended up staying 2 months. So many of the staff were so caring, so kind and so helpful to me as well as Mum. Efficient yet so friendly. It was like a home from home! Can’t recommend

it enough! Lovely atmosphere, brilliant staff including nurses, office staff, reception, carers, cleaners, laundry staff, repairmen, it was every level of staff and of course, the manager who is lovely, so caring, understanding and patient. If Mum ever needs to stay anywhere again. I would definitely choose Stildon again.

Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you for your kind words, it was a pleasure to support you and your mum through her rehabilitation. It would be lovely to see you both again should you need our help.
I will ensure your review is passed to all our team here at Stildon.

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Review from Chris T (Son of Resident) published on 23 December 2021
Submitted via Website • Report

Overall Experience

I can't praise Stildon and its staff enough. My mum was taken into their care for the last few weeks of her life following her fight with cancer. They could not have been more helpful. Nothing was too much trouble, and I know that my mum was getting the best care possible. Mum passed a few days ago,

very peacefully and treated with utmost dignity. The team at Stildon were wonderful, even helping to sort out some issues with our GP surgery (who are grossly incompetent). There is no doubt that mum was in the right place, and my eternal thanks go to the manager and her team.

Reply from Janet Graham, Community Relations Manager at Brendoncare Stildon

Thank you for taking the time to leave your review on the care you received whilst your mum was with us at Stildon. I will ensure our staff are all aware of your kind review. I am so sorry to hear of your mother's recent passing at this difficult time of year. We wish you and your family a peaceful Christmas.

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Review from Paul K (Nephew of Resident) published on 19 July 2021
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Overall Experience

My aunt who has just turned 100, moved to Stildon in December 2019. We were really apprehensive when looking for a nursing home. I cannot praise Stildon and its staff highly enough. The management and staff are warm, caring and efficient. They are very attentive to her needs. Communication with us

has been very good. Thanks to all of you for organising a wonderful 100th birthday party for her!

Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you for taking the time to leave such a wonderful review. It was a pleasure and privilege to be able to celebrate your aunt's special birthday with her family and friends. I will pass your lovely comments to our team.

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Review from J S (Cousin of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience

My cousin was initially scared of the changes but she soon adapted as the staff were so friendly and caring, everyone indoors and out. Nothing was too much trouble and we could rest assured she was well and safe.

Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you so much for the fabulous review. Your cousin was a loved member of the Stildon family. Always the party girl. We are so glad they were able to allay her initial fears about coming to live in our home. It really helped that she was surrounded by many of her treasures from home.

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Review from M M (Daughter of Resident) published on 29 January 2021
Submitted via Postal Card • Report

Overall Experience

They are looking after my mum really well. They are gentle and caring and do their best to get her to eat and making her an extra cooked meal in the evening.

Reply from Annie Burisky, General Manager at Brendoncare Stildon

Thank you so much for taking the time to review us. It is a pleasure to have your Mum living with us as part of the Stildon family. Stay safe and best wishes.

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Review from L I (Wife of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience

In all cases for my husband, we find he is well catered for in care nursing and respect. The staff are really tolerant and the manager is first class in advising the relatives during this most turbulent year. Overall Stildon gives the feeling of belonging to a large family. I really do sincerely appreciate

the calm I feel with my husband being truly cared for. Thank you.

Reply from Annie Burisky, General Manager at Brendoncare Stildon

Thank you for your kind words, what a boost on a dark day in January. I have to say your husband brings joy to our lives most days and is very much a valued member of our Stildon family.

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Review from Lynda S (Daughter of Resident) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience

My mother arrived at Stildon a few months ago, not an ideal time to arrive in a nursing home for the first time with Covid all around and limitations around visiting, but the home has kept us fully informed on everything that is happening at all times. We look forward to better times in the coming year.

The staff are caring, and Mum seems very happy, albeit a little confused at times about the lack of us being able to visit. It is a very friendly environment.

Reply from Annie Burisky, General Manager at Brendoncare Stildon

Thank you, Lynda, for your kind review. I am so pleased you have given us five stars for treating your mum with dignity, it is what we aim for in every interaction. As the challenges continue with Covid, we aim to be as flexible as possible with all aspects of our care and management of the home.

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Review from Richard B (Nephew of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience

The best thing about this home is the staff who are very competent and friendly. The rooms are nice and when my aunt first moved in we were allowed to bring a couple of pictures to put on the wall to personalise it a bit. They always keep us up to date with news of my aunt and are welcoming when we

go to visit.

Reply from Annie Burisky, General Manager at Brendoncare Stildon

We are so glad you are happy with your Aunt’s care. We pride ourselves on the strength of the team in delivering relationship centred care.

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Review from Trevor P (Son of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience

My 94-year-old mother went into Stildon, East Grinstead in mid-October 2020 after 3 falls in her flat. Initially, she went in for respite but is now residing as a permanent resident.
I have found all of the staff extremely polite and kind and it would seem nothing is too much trouble for them.
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management team have also been very kind and from my perspective put the needs of the resident above every other consideration.
I have found the whole team (management and staff) to be very understanding, responding to emails, phone calls and visits in a very timely, friendly and considerate manner. I can't thank them enough for that attention to detail and customer service.
My mother was not initially very content to stay in Stildon (nobody likes change) but it is a credit to the staff that she is now very happy where she is. She is liked by the staff who care for her, but she also likes them very much.
Well done Stildon and thanks for your help during this difficult period.

Reply from Annie Burisky, General Manager at Brendoncare Stildon

Thank you for taking the time to give us a review. It has been a pleasure welcoming your mum and the family to Brendoncare Stildon. I am glad to hear that you feel so well supported by us.

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Review from J P (Daughter of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience

Stildon has definitely been the right choice for my mum's care. The staff are very kind and try to cater to her particular likes and dislikes. Although I am aware that activities are available to residents, Mum has never enjoyed 'organised fun' and her wishes are respected. It has been a difficult time

for all care homes but throughout Mum's time as a resident, I have remained confident that Stildon does everything it can to keep her safe. In my experience, sometimes communication and organisation are not quite as efficient as they could be, although this may be due to the additional burden of dealing with and adapting to new regimes in the light of the Covid pandemic. Having said that, if I had to choose between a kind and caring home or a highly efficient one, I'd opt for the former every time. Thank you to all the staff for the tremendous work they do.

Reply from Annie Burisky, General Manager at Brendoncare Stildon

Thank you for your lovely review, which is particularly welcome as we continue to experience challenges every day as we adapt to Covid. We take on board your comments about communication and efficiency and strive to improve.

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Review from A W (Resident) assisted by family/friend published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience

It would have been nice to have more activities.

Reply from Annie Burisky, General Manager at Brendoncare Stildon

Thank you for taking the time to give us a review, and I am pleased that overall you are very happy with the care received. I recognise and apologise for the lack of activities and am pleased to say that we now have a new and dynamic activities coordinator in-post; who started this week.

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