Parking available onsite
Fulford Care and Nursing Home has a Review Score of 9.7 (9.740) out of 10, based on 15 reviews in the last 2 years. Over all time Fulford Care and Nursing Home has 58 reviews.
Review from V H (Daughter of Resident) published on 30 January 2025
Submitted via Website •
Report
Reply from Matthew Li, Manager at Fulford Care and Nursing Home
We are so pleased that you find the staff so wonderful and caring, and feel the home is welcoming and friendly. There is certainly a good team at Fulford that work hard to provide good quality, person-centred care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D S (Daughter of Resident) published on 23 January 2025
Submitted via Website •
Report
Reply from Matthew Li, Manager at Fulford Care and Nursing Home
Thank you for your kind review. We certainly enjoy caring for your parents here at Fulford, and ensuring that they can remain together.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K P (Daughter of Resident) published on 23 January 2025
Submitted via Website •
Report
Reply from Matthew Li, Manager at Fulford Care and Nursing Home
Thank you for the review. We are pleased that you are happy with the care your mum has received from the Fulford team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dennis M (Partner of Resident) published on 16 January 2025
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H C (Sister of Resident) published on 15 January 2025
Submitted via Postal Card •
Report
Reply from Matthew Li, Manager at Fulford Care and Nursing Home
Thank you for leaving your review. We are pleased to know that you are happy with the care your sister receives, here at Fulford.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Chris G (Resident) published on 13 January 2025
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christine K (Resident) published on 13 January 2025
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jennifer B (Daughter of Resident) published on 26 December 2024
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Barry J (Son of Resident) published on 1 November 2024
Submitted via Website •
Report
Reply from Sarah Hart, Fulford Manager at Fulford Care and Nursing Home
Thank you, Barry, for your kind words to the team here at Fulford. It was an absolute pleasure looking after Mum, she made us laugh and was such a loving individual, she is missed dearly and has left a lasting impression on all our hearts.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D S (Son-in-law of Resident) published on 4 September 2024
Submitted via Postal Card •
Report
Reply from Sarah Hart, Fulford Manager at Fulford Care and Nursing Home
Thank you for your kind words, they are very much appreciated by the team here at Fulford! It is a pleasure supporting your mother-in-law and a pleasure seeing your smiling faces each time you and your wife visit the home!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane G (Daughter of Resident) published on 5 July 2024
Submitted via Website •
Report
Reply from Sarah Hart, Fulford Manager at Fulford Care and Nursing Home
Thank you for your kind words; your mother was a wonderful lady, and although passed, remains in all of our hearts here at Fulford. Mum had a great sense of humour and was a professional at cheating in Bingo, just a joy! All the very best.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mary B (Daughter of Resident) published on 6 June 2024
Submitted via Website •
Report
Reply from Sarah Hart, Fulford Manager at Fulford Care and Nursing Home
Thank you very much for your review. It was a pleasure to care for Mum for so many years and for many of us, have very fond memories of her including tomatoes, sausages, reading books and her red lipstick! We will all miss her wit and her happy smile.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Daniel J (Son of Resident) published on 20 February 2024
Submitted via Postal Card •
Report
Reply from Kim Maw, Fulford Manager at Fulford Care and Nursing Home
Thank you very much for your kind words, it was a pleasure looking after Mum and Dad when he visited. Mum was part of the Fulford family and we will always have fond memories of her.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J R (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card •
Report
Reply from Emily Fraher, Marketing Executive at Fulford Care and Nursing Home
Thank you so much for your lovely review; we will ensure that this is shared with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C I (Daughter of Resident) published on 19 April 2023
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H Y (Daughter of Resident) published on 7 June 2022
Submitted via Postal Card •
Report
Reply from Claire Latreille, Operations Manager at Fulford Care and Nursing Home
Thank you for taking the time to leave a review.
We know the decision to move a loved one into a home is never an easy one. We are so glad you are happy with your choice of Fulford.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandra V (Daughter of Resident) published on 7 February 2022
Submitted via Website •
Report
Reply from Julie Slater, Fulford Manager at Fulford Care and Nursing Home
Thank you so much for the lovely comments. The team at Fulford were honoured to care for your mum and to make you all a part of our Fulford family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gary C (Son of Resident) published on 7 July 2021
Submitted via Postal Card •
Report
Reply from Jamie Powell, Head Of Customer Relations at Fulford Care and Nursing Home
Thank you for taking the time to leave a review. We are so pleased you were happy with the service we provided to your mother and that she was able to return home so quickly.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Denise S (Daughter of Resident) published on 7 July 2021
Submitted via Website •
Report
Reply from Jamie Powell, Head Of Customer Relations at Fulford Care and Nursing Home
Thank you for taking the time to leave a review. We shall pass on your lovely comments to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda W (Daughter of Resident) published on 7 July 2021
Submitted via Website •
Report
Reply from Jamie Powell, Head Of Customer Relations at Fulford Care and Nursing Home
Thank you, we will pass on your lovely comments to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.740) out of 10 for Fulford Care and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.740 for Fulford Care and Nursing Home is calculated as follows: ( (134 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 177 Ratings = 4.74
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Fulford Care and Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Mar 2024
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
There are no Team Members posted yet