Sunhill Court

Mill Lane, High Salvington, Worthing BN13 3DF
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9.5 46 Reviews
  • Sunhill Court, Worthing
Sunhill Court Nursing Home is a specialist dementia and complex needs home, situated on a hill overlooking the Findon Valley, one of the most beautiful parts of the South Downs.

The home has a highly skilled team of nurses and carers, led by an experienced manager, who are on-hand to help with all aspects of the health and wellbeing of those in their care.

All rooms are fully appointed and sensitively designed to meet the residents' needs and are also connected to the call bell system to maintain a high level of responsiveness. Each room contains a WC and sink, while over half include a wet room, high/low profile bed, wardrobe, chest of drawers, bedside cupboard, an easy access chair as well as a small table. Residents are encouraged to personalise their rooms with the addition of their own personal belongings.

The large lounge has a stunning view of the Findon Valley and has recently been refurbished to provide a modern but homely space which can adapt to the needs of the residents. The residents are also encouraged to participate in communal redecoration as it is, of course, their home.

The garden has been designed to stimulate the senses, with year-round interest. A combination of extensive pathways and seated areas to enjoy the view makes it a much-loved area of the home. It is wheelchair accessible and safe for residents to walk through whilst accompanied by staff or their family.

The home is focused on creating a community for the residents, ensuring regular staff meetings and residents and relatives meetings so that everyone can be involved in the running of the home.

Delicious and nutritious meals are cooked daily using fresh ingredients and a variety of diets can be catered for. Family members are welcome to stay for meals with their loved ones.

The staff are very proud of the home and would be more than happy to show you around, so contact today.

Care Provided by Sunhill Court

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Catarina Sousa (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (28)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014
    • Number of floors: 3

Funding & Fees Guide for Sunhill Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,400 – £1,750
    • Self-Funded Nursing Dementia Care £1,400 – £1,800
    • RESPITE Self-Funded Nursing Care £1,400 – £1,750
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,800
  • Your fees cover all care needs, laundry, housekeeping, food and activities. An extra charge will be added for Hairdressing, Chiropody, private Physio/OT, other chargeable healthcare professionals such as dentist and opticians, and any spending money needed for trips.


  • (these prices are only a guideline, please contact Sunhill Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors welcome at anytime


  • Parking
  • There is parking onsite for visitors


Total of 46, showing 1-20
9.5

Sunhill Court has a Review Score of 9.5 (9.457) out of 10, based on 12 reviews in the last 2 years. Over all time Sunhill Court has 46 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My brother, who has learning difficulties, has been in the care system for most of his adult life. He was placed in Sunhill after the specialist home where he had been living for 19 years was due to close. He had been diagnosed with dementia and also has complex medical needs. Both his previous long-term
carers and I were worried about how he would deal with the transition and we were all amazed at how quickly he settled in.
Since he arrived he has been treated with kindness, gentleness and respect.
On my first visit, I was very moved to see how much care had been taken to arrange his bedroom with his beloved toy car collection and his Only Fools and Horses memorabilia.
A lot of work is being undertaken to improve the facilities in the building which is the only reason why I have not yet awarded five stars.
I live overseas and am only able to visit on an irregular basis. It has been a great relief to know that he is happy and cared for and the staff seem to be genuinely fond of him.

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Overall Experience  Overall Experience 5.0 out of 5

My wife has lived with the community at Sunhill Court for a little over a year. She has settled in well if difficult at first. The staff and management have been incredible, showing warmth, patience and dedication in supporting her with her dementia affliction. Nothing appears to be too demanding for
the staff who always speak to her with total consideration.
When I visit I am always made to feel welcome by every member of staff, who are there supporting totally the needs of every resident.
I would recommend Sunhill Court to anybody requiring care and support.
A thank you to all the dedicated staff and management doesn't go far enough to show how their support is valued.

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Overall Experience  Overall Experience 5.0 out of 5

My Mum has lived at Sunhill Court for over a year now and from the beginning, the staff and management have done all they can to help my Mum settle in. Incredibly friendly and full of laughter environment, nothing is too much trouble. Food, drinks and chairs are organized as soon as you walk through
the door to visit, always getting updates on how my Mum has been and any concerns. It doesn't matter who answers the door, they always know exactly where my Mum is and where to find her in the building!
Loads of entertainment for the residents on a daily basis which family and friends are always welcome to join in. The staff and management are more like family to Mum and myself, very kind and approachable - any requests are dealt with straight away and with a smile. I would highly recommend Sunhill Court Nursing Home for your loved ones' care and support.

Reply from Aleksandra Naslaniec, Register Manager at Sunhill Court

Dear Claire, We are pleased to hear you are happy with our home. Our team work very hard to provide the best possible service and we are very happy to receive your kind feedback. Best wishes and thank you for being with us!


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Overall Experience  Overall Experience 5.0 out of 5

I recently spent a few months visiting my dad at Sunhill Court. My experience was very positive. The manager and staff go above and beyond to care for my dad and all the residents. They are compassionate, engaging, patient, and always have a smile. The rooms are light, spacious, and clean, and the gardens
are wonderful. We had lovely picnics in the garden, and each time we were provided with tea and biscuits. The residents are encouraged to spend time in the lounge area where there are various activities, and some receive individual care according to their needs. What struck me most was the consistent compassion and warmth of all the staff, even in trying moments. This was evident as I visited often. The manager was always available to chat, and it is clear that her approachable nature is genuine. I interacted with many of the staff members, and I was thoroughly impressed with each one. Sunhill provides exceptional care and a warm, friendly environment for its residents.

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Overall Experience  Overall Experience 5.0 out of 5

Having been in the unfortunate position of requiring, within the past year, residential dementia care for two family members, has led me to have firsthand experience of the daily workings of four different homes and Sunhill has been, by far, the most accommodating and genuinely caring of those establishments.
Nothing I have asked for, or my Mother-in-law has required, has ever been the slightest of inconvenience to the home. The level of care given is first class and is testament to the quality of the caring staff selected for this difficult and challenging roll and is an excellent reflection on the management/leadership team. The level of my Mother-in-law's care has provided many extreme situations for the home, all of which have been managed with the utmost professionalism. I can highly recommend Sunhill for residential dementia care.

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Overall Experience  Overall Experience 5.0 out of 5

Very happy with the staff and care my mum has received in the last 8 months. I am always welcomed no matter what time of day I come. Food is plentiful and nothing is too much trouble. Management always has time for us.

Reply from Aleksandra Naslaniec, Register Manager at Sunhill Court

Dear Clare, we are very pleased that you are happy with our service. We will continue to improve and ensure that you and our Residents feel at home. Best wishes.


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Overall Experience  Overall Experience 3.0 out of 5

Friendly staff. My brother is comfortable, lovely gardens - but a great pity we could not use them on the 2 sunny days we visited. Apparently, they were not 'safe', but I feel we two visitors could have taken care of my brother.

Reply from Cassie Wills, Marketing and Wellbeing Manager at Sunhill Court

Thank you for your review. We're pleased to hear your brother is comfortable with us as that is our aim, to ensure our residents feel as at home as possible. We're sorry to hear about your experience when attempting to access the gardens. We have now rectified the access issues and as always we are encouraging our residents to make use of the outside space, with residents also being escorted to the local coffee shop for a break from the home, and also to meet family at times. We are sorry to hear that this wasn't made clear at the time of your visit, and we hope your next visit can include some much-needed fresh air outside of the home.


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Overall Experience  Overall Experience 5.0 out of 5

Sunhill Care Home is well-run and employs hardworking, generally friendly and helpful staff. The environment is spacious and lively while visiting is open. My mother’s room is very nice, with en-suite and TV, also decorated to her tastes. There is a lovely garden, available during the summer months
if not accessible directly from the social area.

Reply from Cassie Wills, Marketing and Wellbeing Manager at Sunhill Court

Thank you for your kind words. We are very pleased to hear that we are maintaining our high standards and we will be sure to pass your comments on to the rest of the team.


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Overall Experience  Overall Experience 1.0 out of 5

Awful place, they gave my brother who has alcohol related dementia and depression razor blades. The worst happened, over a month in hospital and scarred for life, also no personal care not given, He always smelt and his feet were disgusting even after numerous requests to get sorted.

Reply from Cassie Wills, Marketing and Wellbeing Manager at Sunhill Court

We’re deeply sorry for your brother’s experience while in our care and we take all these concerns incredibly seriously. We have taken actions where required to address our processes where we feel lessons can be learned.
As discussed during the investigation process and outcome, promoting independence is one of our core values in the work that we do, and while we discourage harmful behaviour, we also cannot restrict people’s right to make harmful decisions when they have capacity; including drinking alcohol, smoking cigarettes or refusing personal care or hygiene support.
Your brother received care from a diverse multi disciplinary team during his time with us and we repeatedly sought professional advice throughout his stay to support him. We have completed and shared with you a detailed investigation as you know but would like to invite you once again to discuss any concerns you may still have so that we can address them directly.


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Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with Sunhill Court since Mum was moved here last year. After a difficult 6 months, it was good to find somewhere where I know Mum is being well cared for and there is such a wealth of experience with mums condition (Alzheimer’s). My Dad also feels very welcome and well looked
after when he goes to visit. My only two slightly lower scores are for activities but this has improved significantly since the restrictions around covid have been lifted and the second one was for the facilities which are also currently being improved with a new reception/seating area.

Reply from Cassie Wills, Marketing and Lifestyles Manager at Sunhill Court

Thank you so much for your kind words, and for understanding the improvements we are continuously making to our service. Providing a home where loved ones feel welcome is one of our biggest priorities, it's wonderful to hear we have got it right.


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Overall Experience  Overall Experience 5.0 out of 5

My friend has dementia and various other medical conditions. The care he has received since moving to Sunhill Court has been exemplary. The manager and her whole team of staff go above and beyond to ensure that the needs of each individual resident are met, and this caring, friendly attitude also extends
to family and friends who visit - we are always provided with a drink and biscuits, and my friend's wife has joined him for a tasty lunch on several occasions, nothing is too much trouble. Residents are encouraged if they are able to join in with various activities and entertainment sessions.
Thank you so much for providing such an excellent service.

Reply from Cassie Wills, Marketing and Lifestyles Manager at Sunhill Court

Thank you for such a lovely review; we are very proud of our home, and we have passed your comments on to the team. It is our pleasure to support our residents and their loved ones on their care journey.


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Overall Experience  Overall Experience 4.0 out of 5

Mum lives with dementia and has been at Sunhill for a year. Thankfully, Mum settled in straight away, which was a huge relief as she had become increasingly unhappy and withdrawn at her previous care home. Sunhill endeavours to recognise the individual needs of each resident, and we feel that we are
welcomed and listened to. We are reassured by the quality and loyalty of the staff, who demonstrate a caring and friendly attitude, with lots of smiles and interaction with residents. Mum is always dressed elegantly, exactly as she would have done herself, and is brought into the lounge to mingle with the other residents and join in the activities. The food is very good, and we have joined Mum for lunch on occasion. The manager is passionate about offering a high level of care and actively seeks feedback from families. Even though Sunhill is over 30 miles away from my nearest family, as a dementia researcher, I have visited many care homes, and I am satisfied that Mum is in the right place.

Reply from Cassie Wills, Marketing and Lifestyles Manager at Sunhill Court

Thank you for such a glowing review. It is our privilege to be able to support mum. We are passionate about the quality of care for our residents and, by extension, their families, and I'm thrilled to hear that we have been delivering.


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Overall Experience  Overall Experience 5.0 out of 5

Beginning with the manager, all the staff are friendly, professional, capable and caring. They genuinely engage with my Dad in a caring way.
Whenever we visit, the team are really attentive to us, often making us drinks and providing a tasty snack or two.

Reply from Cassie Wills, Marketing and Lifestyles Manager at Sunhill Court

Thank you for your kind review. I'm pleased to hear that Dad and your family are well cared for, and I will pass on your comments to the team; I'm sure they will be gratefully received.


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Overall Experience  Overall Experience 5.0 out of 5

Mum had advanced Alzheimer's, she had fallen and broken her hip, and after a stay in the hospital and rehabilitation centre, she had deteriorated badly.
Mum wouldn't eat and barely drank anything.
We decided Sunhill was the best option, partly location and partly because they were able to look after
advanced dementia clients until the end of life.
It was very important she had continuity of care.
Mum settled in very quickly and did start to eat a little and actually drank fluids unaided.
Myself and my stepbrother visited daily and were welcomed by the numerous staff; there are a lot of staff.
The level of care is excellent, and the food for those that can appreciate it is very good; I've sampled it on more than one occasion.
Resident's rooms are very nice, but they are all encouraged to be in the day room; there are activities for those that can take part, plus music and television.
At least once a month, there are entertainers who visit; the staff really make this home a home.

Reply from Cassie Wills, Marketing and Lifestyles Manager at Sunhill Court

Thank you, David, for your kind words. We're so pleased we were able to give mum that bit of independence back, and your feedback means so much to the team. We are proud of the care we provide, and making our families feel welcome is something we are passionate about; we're very glad to hear we succeeded!


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Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Sunhill Court for 18 years. My brother was recently moved to a different room which is lovely for him. He has a range of ill health issues, but the home always takes good care of him. When calling about any health crisis, staff have always been very considerate when informing
me about what was happening. This is a home which caters for individual residents' needs and, at the same time, makes family members feel welcome. Catering to individual needs prevents the institutionalisation of the home, which can be a danger. In the ratings I have put that I don't know about activities, not because they will be poor but because my brother is unable - and probably unwilling - to take part, so I have no knowledge of the activities there. The downside is that recently the Head Office took over the invoicing process, which is always incorrect. There are purchases without receipts and incorrect additions, which didn't happen before.

Reply from Cassie Wills, Marketing and Lifestyles Manager at Sunhill Court

We are so pleased to hear such lovely feedback; we truly believe that person-centred care is the only way to care. Thank you for raising the invoicing issues; I will ensure this is passed on so we can get this rectified.


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Overall Experience  Overall Experience 5.0 out of 5

My husband has just moved into Sunhill Court following a disruptive year with stays in three different t hospitals and two care homes. It is reassuring that he is now settled in a great place with a homely atmosphere and a good-sized team of caring, friendly staff, who are led by an efficient, approachable
manager. Family and friends visiting are treated as "part of the family", and nothing is too much trouble. Recently, it was our 54th wedding anniversary, and we were treated to surprise drinks, nibbles and cake to celebrate - a lovely touch much appreciated.

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Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Sunhill Place for nearly a year. He has multiple needs, and all of these have been met with great kindness and dignity. He has a lovely room, which as a family, we have been able to personalise. I visit frequently and am always surprised that whichever member of the caring staff
opens the door to let me in knows exactly where my husband is and how he is that day. Their kindness and support to my family, and in particular, to me, are very much appreciated. I am particularly impressed by the care the staff give to all the residents throughout the day - the little things like stopping to chat or giving a hug when it is needed. I would not have my husband anywhere else.

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Overall Experience  Overall Experience 4.0 out of 5

My husband is always clean, and shaved, however, sometimes I see him with clothes not ironed, which he may not know, but I do.
He has always been a very smart man and would hate wearing clothes that are not pressed.
He has gained weight and looks well enough, so I know the staff are taking their
time on feeding him and always giving him plenty to drink.
The staff are very friendly and make me feel quite at home when visiting; I see they talk to him and are aware of his needs (ie) a quiet corner away from any loud noise and sit in a comfortable chair.
Also, on a few occasions, my husband has been unwell, and I have been notified straight away, and I can stay with him as long as I like and arrive any time, which is very important.

Reply from Yasheen Rajan, Director at Sunhill Court

Many thanks for your kind words which I have passed onto the team.


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Overall Experience  Overall Experience 5.0 out of 5

Our dad had dementia and was moved to Sunhill after a tricky few months. He settled quite quickly, and the staff were always very welcoming to us. We always felt they looked after us as much as they did Dad. If we ever had questions or worries, the manager was quick to address them and offer resolutions
that we were happy with. We always felt listened to and that was so important.
Dad quickly deteriorated, and the home really did go above and beyond in his last few days. They literally held our hands through the whole process and cared for us all at the toughest of times.
Sunhill is a special place made so by the wonderful staff.

Reply from Yasheen Rajan, Director at Sunhill Court

Dear Beth, the teams so appreciate your kind words, and their thoughts are with you and your family at this time.
All the best,
The team at Sunhill


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Overall Experience  Overall Experience 5.0 out of 5

Nan came to Sunhill from the hospital on palliative care. All staff members were accommodating to Nan and the family. During these uncertain times of Covid, we were able to see Nan. Nans room was beautiful and big. The view was stunning. A view that Nan could watch the sunset and sunrise. Nan received
excellent care; she was washed every day and had clean clothes on. Before going to Sunhill, Nan was very underweight, and in the time she has been there, Nan has put weight on saying, “they do the best cake and tea”.
Nan is very happy at Sunhill, and that, as a family, is all we can ask is that she is happy, well looked after and safe. Sunhill offers all of this.

Reply from Sacha Paynter, Executive Assistant at Sunhill Court

Hi Gemma, what a lovely review, thank you so much. We are so glad to hear that you, your nan and the family are happy with Sunhill Courts Care. All the best.


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Current Review Score: 9.5 (9.457)

Overview of Review Score

The Review Score of 9.5 (9.457) out of 10 for Sunhill Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.457 for Sunhill Court is calculated as follows: ( (99 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 138 Ratings = 4.457

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sunhill Court is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Aug 2023

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Requires improvement
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Sunhill Court

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Meet the Team (1)

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Aleksandra Naslaniec

Job Title: Registered Manager

Joined: 2017

Aleksandra is incredibly passionate and loves nothing more than bringing life and energy into homes. Aleks joined Kindred Care in 2017 at Warrengate and was promoted to the position of manager of Sunhill Court in 2021. We have an amazing team at Sunhill. They are so dedicated and caring and are always willing to try new things. We are one big family and we place a lot of importance on practising empathy, both towards our residents and our teammates. That’s why everyone smiles so much at Sunhill Court!


Frequently Asked Questions about Sunhill Court

What types of Care is Sunhill Court registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sunhill Court provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Sunhill Court have?

There are 40 Single Rooms.

What are the Facilities & Services at Sunhill Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sunhill Court to the centre of Worthing?

2.3 mile(s) as the crow flies, distance by road may be significantly further.