Your fees cover all care needs, laundry, housekeeping, food and activities. An extra charge will be added for Hairdressing, Chiropody, private Physio/OT, other chargeable healthcare professionals such as dentist and opticians, and any spending money needed for trips.
Visitors welcome at anytime
There is parking onsite for visitors
Sunhill Court has a Review Score of 9.5 (9.457) out of 10, based on 12 reviews in the last 2 years. Over all time Sunhill Court has 46 reviews.
Review from Jania G (Sister of Resident) published on 2 September 2024
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Roy S (Husband of Resident) published on 27 August 2024
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Claire W (Daughter of Resident) published on 15 August 2024
Submitted via Website •
Report
Reply from Aleksandra Naslaniec, Register Manager at Sunhill Court
Dear Claire, We are pleased to hear you are happy with our home. Our team work very hard to provide the best possible service and we are very happy to receive your kind feedback. Best wishes and thank you for being with us!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C K (Daughter of Resident) published on 14 August 2024
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Simon W (Son-in-law of Resident) published on 14 August 2024
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Clare W (Daughter of Resident) published on 13 August 2024
Submitted via Website •
Report
Reply from Aleksandra Naslaniec, Register Manager at Sunhill Court
Dear Clare, we are very pleased that you are happy with our service. We will continue to improve and ensure that you and our Residents feel at home. Best wishes.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Robert D (Brother of Resident) published on 25 June 2024
Submitted via Website •
Report
Reply from Cassie Wills, Marketing and Wellbeing Manager at Sunhill Court
Thank you for your review. We're pleased to hear your brother is comfortable with us as that is our aim, to ensure our residents feel as at home as possible. We're sorry to hear about your experience when attempting to access the gardens. We have now rectified the access issues and as always we are encouraging our residents to make use of the outside space, with residents also being escorted to the local coffee shop for a break from the home, and also to meet family at times. We are sorry to hear that this wasn't made clear at the time of your visit, and we hope your next visit can include some much-needed fresh air outside of the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andy G (Son of Resident) published on 21 March 2024
Submitted via Website •
Report
Reply from Cassie Wills, Marketing and Wellbeing Manager at Sunhill Court
Thank you for your kind words. We are very pleased to hear that we are maintaining our high standards and we will be sure to pass your comments on to the rest of the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Luan T (Sister of Resident) published on 8 March 2024
Submitted via Website •
Report
Reply from Cassie Wills, Marketing and Wellbeing Manager at Sunhill Court
We’re deeply sorry for your brother’s experience while in our care and we take all these concerns incredibly seriously. We have taken actions where required to address our processes where we feel lessons can be learned.
As discussed during the investigation process and outcome, promoting independence is one of our core values in the work that we do, and while we discourage harmful behaviour, we also cannot restrict people’s right to make harmful decisions when they have capacity; including drinking alcohol, smoking cigarettes or refusing personal care or hygiene support.
Your brother received care from a diverse multi disciplinary team during his time with us and we repeatedly sought professional advice throughout his stay to support him. We have completed and shared with you a detailed investigation as you know but would like to invite you once again to discuss any concerns you may still have so that we can address them directly.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nicola T (Daughter of Resident) published on 31 July 2023
Submitted via Website •
Report
Reply from Cassie Wills, Marketing and Lifestyles Manager at Sunhill Court
Thank you so much for your kind words, and for understanding the improvements we are continuously making to our service. Providing a home where loved ones feel welcome is one of our biggest priorities, it's wonderful to hear we have got it right.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann S (Friend of Resident) published on 11 May 2023
Submitted via Website •
Report
Reply from Cassie Wills, Marketing and Lifestyles Manager at Sunhill Court
Thank you for such a lovely review; we are very proud of our home, and we have passed your comments on to the team. It is our pleasure to support our residents and their loved ones on their care journey.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D B (Daughter of Resident) published on 27 March 2023
Submitted via Website •
Report
Reply from Cassie Wills, Marketing and Lifestyles Manager at Sunhill Court
Thank you for such a glowing review. It is our privilege to be able to support mum. We are passionate about the quality of care for our residents and, by extension, their families, and I'm thrilled to hear that we have been delivering.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C W (Daughter of Resident) published on 17 March 2023
Submitted via Website •
Report
Reply from Cassie Wills, Marketing and Lifestyles Manager at Sunhill Court
Thank you for your kind review. I'm pleased to hear that Dad and your family are well cared for, and I will pass on your comments to the team; I'm sure they will be gratefully received.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David F (Son of Resident) published on 16 March 2023
Submitted via Website •
Report
Reply from Cassie Wills, Marketing and Lifestyles Manager at Sunhill Court
Thank you, David, for your kind words. We're so pleased we were able to give mum that bit of independence back, and your feedback means so much to the team. We are proud of the care we provide, and making our families feel welcome is something we are passionate about; we're very glad to hear we succeeded!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anita M (Sister of Resident) published on 16 March 2023
Submitted via Website •
Report
Reply from Cassie Wills, Marketing and Lifestyles Manager at Sunhill Court
We are so pleased to hear such lovely feedback; we truly believe that person-centred care is the only way to care. Thank you for raising the invoicing issues; I will ensure this is passed on so we can get this rectified.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Maureen B (Wife of Resident) published on 13 October 2022
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A N (Wife of Resident) published on 13 October 2022
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne M (Husband of Resident) published on 10 March 2022
Submitted via Website •
Report
Reply from Yasheen Rajan, Director at Sunhill Court
Many thanks for your kind words which I have passed onto the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Beth C (Daughter of Resident) published on 18 February 2022
Submitted via Website •
Report
Reply from Yasheen Rajan, Director at Sunhill Court
Dear Beth, the teams so appreciate your kind words, and their thoughts are with you and your family at this time.
All the best,
The team at Sunhill
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gemma M (Granddaughter of Resident) published on 2 July 2021
Submitted via Website •
Report
Reply from Sacha Paynter, Executive Assistant at Sunhill Court
Hi Gemma, what a lovely review, thank you so much. We are so glad to hear that you, your nan and the family are happy with Sunhill Courts Care. All the best.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.5 (9.457) out of 10 for Sunhill Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.457 for Sunhill Court is calculated as follows: ( (99 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 138 Ratings = 4.457
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sunhill Court is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Aug 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
There are currently no awards/recognitions posted yet for Sunhill Court
Loading
Loading events
Job Title: Registered Manager
Joined: 2017
Aleksandra is incredibly passionate and loves nothing more than bringing life and energy into homes. Aleks joined Kindred Care in 2017 at Warrengate and was promoted to the position of manager of Sunhill Court in 2021. We have an amazing team at Sunhill. They are so dedicated and caring and are always willing to try new things. We are one big family and we place a lot of importance on practising empathy, both towards our residents and our teammates. That’s why everyone smiles so much at Sunhill Court!