Sunhill Court

Mill Lane, High Salvington, Worthing BN13 3DF
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9.5 46 Reviews
  • Sunhill Court, Worthing
Sunhill Court Nursing Home is a specialist dementia and complex needs home, situated on a hill overlooking the Findon Valley, one of the most beautiful parts of the South Downs.

The home has a highly skilled team of nurses and carers, led by an experienced manager, who are on-hand to help with all aspects of the health and wellbeing of those in their care.

All rooms are fully appointed and sensitively designed to meet the residents' needs and are also connected to the call bell system to maintain a high level of responsiveness. Each room contains a WC and sink, while over half include a wet room, high/low profile bed, wardrobe, chest of drawers, bedside cupboard, an easy access chair as well as a small table. Residents are encouraged to personalise their rooms with the addition of their own personal belongings.

The large lounge has a stunning view of the Findon Valley and has recently been refurbished to provide a modern but homely space which can adapt to the needs of the residents. The residents are also encouraged to participate in communal redecoration as it is, of course, their home.

The garden has been designed to stimulate the senses, with year-round interest. A combination of extensive pathways and seated areas to enjoy the view makes it a much-loved area of the home. It is wheelchair accessible and safe for residents to walk through whilst accompanied by staff or their family.

The home is focused on creating a community for the residents, ensuring regular staff meetings and residents and relatives meetings so that everyone can be involved in the running of the home.

Delicious and nutritious meals are cooked daily using fresh ingredients and a variety of diets can be catered for. Family members are welcome to stay for meals with their loved ones.

The staff are very proud of the home and would be more than happy to show you around, so contact today.

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Care Provided by Sunhill Court

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Catarina Sousa (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (28)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014
    • Number of floors: 3

Funding & Fees Guide for Sunhill Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,400 – £1,750
    • Self-Funded Nursing Dementia Care £1,400 – £1,800
    • RESPITE Self-Funded Nursing Care £1,400 – £1,750
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,800

  • Your fees cover all care needs, laundry, housekeeping, food and activities. An extra charge will be added for Hairdressing, Chiropody, private Physio/OT, other chargeable healthcare professionals such as dentist and opticians, and any spending money needed for trips.
  • (these prices are only a guideline, please contact Sunhill Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at anytime


  • Parking

  • There is parking onsite for visitors


Sunhill Court Reviews (46)

Total of 46, showing 41-46
9.5

Sunhill Court has a Review Score of 9.5 (9.457) out of 10, based on 12 reviews in the last 2 years. Over all time Sunhill Court has 46 reviews.

Overall Experience

  • 29
  • 13
  • 2
  • 1
  • 1

Date Published

46
0
7
12
34

Review from A C (Wife of Resident) published on 16 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you very much for all the love and care, they are a good crowd.

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Review from Tracy W (Daughter of Resident) published on 16 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was diagnosed with dementia in later life and went to live at Sunhill Court Nursing Home.


The management and staff were always approachable, friendly and knowledgeable about my father's condition.


The personal care, given to my father, was a 10/10. When visiting, he was always clean

and tidy, this was also the same for his room and communal areas.


Every year Sunhill had a summer garden party and group activities weekly; these stimulated him and kept his spirits high.


My father always had a good appetite and that never changed when he moved to Sunhill. He enjoyed a balanced diet and was always given plenty of tea and soft drinks to keep him hydrated.


I was always kept informed of my father's condition throughout his stay.


A big thank you to the team at Sunhill Court.


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Review from Carole W (Daughter of Resident) published on 31 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my Mother arrived at Sunhill Court in March she was very frail, undernourished and confused. As a direct result of the care she has received, there she is now thriving and engaging in everyday activities again, something which didn't happen at her home. I feel that the staff have given me my Mum
back and I can't thank them enough for that.


All the staff, whether they be directors, managers, nurses, carers, cooks or cleaners are so caring and respectful to the individual. Some of the staff are from Europe and although English is not their first language, this is not a barrier to communication and they always have a welcoming smile. The conservatory where most of the residents spend their day is light, bright and well furnished with lovely views, the bedrooms are a good size. A lot of effort is put into seeing that there are activities for the residents to participate in should they want to.


Reply from Yasheen Rajan, Director at Sunhill Court

Many thanks for your kind words.
From the team at Sunhill Court


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Review from Ann R (Daughter of Resident) published on 17 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at Sunhill Court for over 3 years and during the whole of his stay the care received was second to none. I cannot speak too highly of the directors, managers, nursing staff, care staff, catering staff and cleaners. Many from Eastern Europe who were all a delight and provided wonderful
care alongside their British colleagues. On entering the home you always receive a warm welcome from staff on duty. The home always smells fresh which is due to the care staff and cleaners and the resident's common rooms are kept really nice. Where possible the residents are brought together in a common area where suitable activities take place. These also include visiting musicians and a variety of shows. Sadly my father passed away on the 7th October 2016 and I have to say how grateful to the nursing and care staff who not only looked after my father so well in him last hours but also looked after me and my husband. Sunhill Court thank you all.

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Review from George S (Husband of Resident) published on 5 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This home is well maintained with ongoing care and maintenance from a permanent employee and contractors as required. It is brightly decorated with a mixture of wallpaper and painted walls as appropriate.
It is clean and bright with a lounge overlooking the whole of the Findon valley and extending
to a distant glimpse of the sea.
There is a car park for a dozen or so cars which is approached by an unmade road which is under revue for resurfacing.
Staff are well trained, polite and appear to be appropriate in number.
Food is well cooked and more than adequate although not always entirely suitable to residents abilities to consume them. Due to the numbers requiring assistance with feeding it is not always possible to provide adequate supervision at meal times.

Reply from yasheen rajan, Owner at Sunhill Court

Thank you for your review and I am glad you feel that we provide good care and a good home for your wife.


Hopefully, work will start on the road surface soon!


I do note you comments regarding food and its suitability to different residents. I shall speak to the Chef in particular about your wife to understand if there are improvements we can make here.


As you point out, a number of our residents do need one-one feeding. In order to ensure we provide adequate supervision, the manager and other staff members including the nurse do assist at lunchtimes. I will continue to monitor this closely.


Many thanks again


Yasheen Rajan


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Review from Louisa (Daughter of Resident) published on 5 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

A large conservatory for residents, but it gets so very hot, with an extremely inadequate air conditioning for size. The ratio of staff to patients is nowhere near enough as many need help and encouragement to eat. The language barrier is the most difficult, I as a much younger person find it hard to
understand the carers, my relative is hard of hearing and often says the wrong answer when asked a question, a visual menu would be a good then person could point to the picture.
The TV's are on but cannot be seen due to huge conservatory windows, blinds are put down but not enough. The bedrooms are worn, and rooms are so small that they cannot have a bedside table next to the bed, meaning the resident cannot manage to have a drink on their own in the night, leave a book or magazine next to them to when they wake up in the morning. I have still found my mum in bed at 11 and did not have access to the buzzer to ring for help, she was distraught.

Reply from Yasheen Rajan, Owner at Sunhill Court

I was disappointed to read your review. But at the same time, it is really helpful we understand concerns so we can act on them and improve the home. I have provided some responses below and would welcome the chance to discuss these issues with you.


1. I did feel the conservatory was hot on occasion. As a result, we did replace the air conditioning unit during the summer and the conservatory is now kept at a specific temperature depending on resident preferences, but we always ensure it doesn't overheat. Please let us know if you feel otherwise.
2. In terms of staffing ratios, this is obviously a large problem for care homes in general, although I do believe we are adequately staffed. We have 10 care staff on duty and a further 2 at lunchtime. This is far higher than any other care home I am aware of. We are limited by the number of staff we can put on a shift by the fees we receive to fund care, but we are trying to make sure that the staff we do have are very good and strongly supported by the management and owner.
3. Like most nursing care homes, we struggle to recruit locally and so we do employ a number of non-UK workers. We now have a strong policy with any new candidates that: English must be of a very high standard. In addition, the Home pays for English lessons twice a week for the care staff. Our care staff work really hard, and whilst in an ideal world, all our staff would be native English speakers, we need to work as best we can given the reality of the environment. But I shall redouble efforts to make sure the few whose English is intermediate is improved further.
4. I do actually believe our rooms are of a decent size. Many are at the higher end of what is normal for a care home. I am sure we can either create or fashion something so your mother can rest a book or drink near her bed and I will look into this immediately.
5. I have investigated this and would welcome the chance to discuss it with you as your mother is always one of the first up and in the conservatory.


Many thanks again for providing feedback.


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Current Review Score: 9.5 (9.457)

Overview of Review Score

The Review Score of 9.5 (9.457) out of 10 for Sunhill Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.457 for Sunhill Court is calculated as follows: ( (99 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 138 Ratings = 4.457

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sunhill Court is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Sunhill Court

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Meet the Team (1)

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Aleksandra Naslaniec

Job Title: Registered Manager

Joined: 2017

Aleksandra is incredibly passionate and loves nothing more than bringing life and energy into homes. Aleks joined Kindred Care in 2017 at Warrengate and was promoted to the position of manager of Sunhill Court in 2021. We have an amazing team at Sunhill. They are so dedicated and caring and are always willing to try new things. We are one big family and we place a lot of importance on practising empathy, both towards our residents and our teammates. That’s why everyone smiles so much at Sunhill Court!