Review from Carolyn S (Daughter of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience

I feel very fortunate that we found Sussexdown for my mother, where she has now been for two years. She is very happy there, and is treated as an individual with dignity and respect. Both the nursing staff and administrative staff are excellent; they are patient, caring and take time to get to know

my mother and her foibles! It is a comfort to know that she is safe and well cared for.

Reply from Aaron Whitehead, Director of Residential Care at Sussexdown Country House Care

Thank you Carolyn for your kind review. I'm so pleased to hear the team at Sussexdown are providing your mum with a wonderful experience. Wishing you the very best for the future.

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Review from Sue B (Daughter of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience

I have been very impressed with the high standard of care throughout my mother's time there as a resident. Sadly she has now passed away, but with the best of care to the end.
The staff formed a genuine bond with my mum, and she felt safe and well looked after. The staff have been wonderful supporters

of me as a relative, and I felt that they understood and dealt with any worries or concerns, especially as her health deteriorated.
My mum's room at Sussexdown was lovely, with a great view of the wonderful gardens, spacious accommodation and en-suite facilities. She was very settled there. The staff managed the onerous Covid regulations efficiently, and I was able to continue to visit my mum throughout her time there.

Reply from Aaron Whitehead, Director of Residential Care at Sussexdown Country House Care

Thank you for your review of our care services at Sussexdown. I am so pleased to hear how satisfied you were with the standard of care your mum received. Reviews like these really do mean a lot to the staff, and I'll be sure to pass your comments along. Wishing you and your family all the best for the future.

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Review from Inga L (Wife of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience

I am pleased that my husband has settled in the care home.
I find all the staff so very nice and friendly.

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Review from W S (Daughter of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience

I contacted Sussexdown in May with a view to discussing the admission of my mother for nursing care. When I visited, I noticed that the building and grounds were well-kept, providing a pleasant environment for residents. A bright, sunny room was available, which was ideal. The manager agreed to accept

her, and she duly moved there for what turned out to be the last few weeks of her life. I was impressed with the individual, compassionate care provided by the staff. Nursing staff sought medical advice when appropriate and ensured that she was comfortable, enabling visits from some of her many friends. I was contacted whenever necessary and was grateful for the support offered to me by staff during this time. It is a great comfort to know that her last days were spent in such pleasant conditions among friendly and caring people.

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Review from John W (Son of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience

Our father spent almost three years at Sussexdown after he could not look after himself at home. He has always been treated with respect and dignity and made to feel part of the family that run and work at the home. With a variety of activities and entertainment, the residents as well catered for. Having

a nursing wing as well as a residential wing was one of the reasons for selecting this care home, and it proved to be an excellent choice, as our father was moved into the nursing wing where he was lovingly looked after during his final weeks of life when he required for that bit extra nursing care. Cannot rate the home highly enough; lovely staff, first class.

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Review from Beverly B (Daughter of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience

My dad has been in the Princess Alexandra House (Dementia Unit) at Sussexdown for almost 3-years. He is very happy there and especially enjoys singing, dancing and the various activities on offer to him each day. The unit is clean and well run by caring staff, who are friendly, kind and understand Dad's

needs. He is treated with dignity by both the day and night staff, who respect the limitations his age brings. His well-furnished room is bright, with an en-suite shower, toilet and basin. He has his own memorabilia to make it feel like his own home. From the moment I walked into Sussexdown, I knew it was the right care home for my dad.

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Review from Lizz K (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience

My mum spent the last 11 months of her life at Sussexdown. Despite this being throughout the pandemic, the staff made so much effort for my family to remain connected to mum. We were all so grateful for that and of course being able to visit her again not long before she died. The nursing staff were

incredible in their loving care and support to mum right to the end, especially the end! Such a wonderful place to be. Thank you all so much.

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Review from Alana H (Granddaughter of Resident) published on 20 May 2021
Submitted via Website • Report

Overall Experience

My nan has been a resident of the dementia unit since 2019, and she seems very happy here. She is always smiley, clean and overall happy. The area is very clean and tidy, and the food always looks delicious. The staff are always welcoming, chatty and very approachable. Obviously, since the pandemic,

I haven’t been able to visit as much as I would like, so hopefully, things will return to normal soon. Very well done, and a massive thank you to all the staff for all you’ve done for my nan during this time.

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Review from Lesley O (Sister of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience

My sister has been a resident for nearly two years now and although I haven't seen her for 4 months due to the COVID-19 pandemic she always seems to have been well looked after. The staff are very nice, kind and helpful. It's great to see her being helped by people who care. The home is well looked

after too. It's lovely that I can now see my sister again and hold her hand.

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Review from Angela H (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident of the dementia unit at Sussexdown since June 2019. Mum is happy here, she is well looked after, and I have never had a concern for her health and wellbeing. The staff at the unite are lovely, hard-working and extremely friendly and helpful. This past year during the Covid

pandemic has really shown the staffs dedication to the care they give. Well done.

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Review from Colin W (Son of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience

First visit to see Father in some months due to Covid restrictions. Visit therefore brief. However, I can say how much we appreciate the care and attention Father receives, particularly during these tough times. All staff are approachable and questions answered even though they must be very busy. House

and surroundings calm and clean, within restrictions improved by Covid, then couldn't ask for more. Hopefully, life will return to normal soon, and life improves for all residents and staff.

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Review from Richard A (Son of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience

Staff are always friendly, welcoming, knowledgeable and appreciative. Nothing seems to be too much trouble.
The home is clean and well maintained. My mother is well cared for and seems content. The rooms seem light and airy from seeing it through Zoom calls only.

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Review from C P (Daughter of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience

Overall very pleased with everything at Sussexdown. No concerns at all regarding my mother's care.

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Review from J S (Daughter of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience

Very happy with how Sussexdown has handled the situation with my dad, who is in the dementia unit. He's settled in well, and the staff have been very supportive.

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Review from M E (Son of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience

This review is conducted on behalf of my mother as she suffers from dementia. Overall, Sussexdown care home is well run and organised but has more recently appeared to suffer staffing shortages and high turnover. The nursing staff have remained consistent and are very dependable, but there is a need

for management to ensure that notification changes are routinely managed. The ground and communal rooms are excellent, but more attention is required in cleaning and decorating residents tooms and communal toilet facilities.

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Review from Linda W (Daughter of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience

My mother was a resident in Sussexdown from 2017 until 2020. At all times she was treated with dignity and respect from every member of staff. I could not have wished for a better place for her to spend her last few years of life and would recommend to anyone looking for a professional and friendly

place for their ageing relative.

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Review from K W (Husband of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience

Difficult times, but staff are excellent and helpful.

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Review from Martin R (Son of Resident) published on 31 May 2019
Submitted via Website • Report

Overall Experience

In line with the CQC published in early 2019 relating to 2018, improvements in the dementia unit are required to ensure a service focused on care is provided in the future. My father has occupied 3 bedrooms. Each time, the room has not been ready and not clean. He has been left unattended on several

occasions when he clearly needed assistance. Improved management is required to ensure a more proactive, complete and interactive service is provided to the residents. Closer monitoring is needed when there is clear evidence of significant weight loss in a short period of time. The staff are very friendly, want to help and are easy to talk to. We are therefore hopeful that once the proposed changes (that have been documented) are implemented, the service will improve and we can publish a better review.

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Review from Paul R (Son of Resident) published on 14 May 2019
Submitted via Website • Report

Overall Experience

My mother is in the nursing wing of Sussexdown as she has a number of physical ailments which make her very frail. Nursing care has been limited and on several occasions, basic needs have had to be pointed out by family members before being addressed adequately.
Her medical conditions have not been

adequately explained by nursing staff/management, to care staff. She is partially sighted and quite deaf but despite being in her 90's, is mentally very sharp.
It is disappointing then, that she is frequently left alone, often without invitation or encouragement to join in entertainment activities.
The upper floor of the nursing wing is regularly unattended by staff and call bell response times are very variable. I have seen a delay of 30 minutes in response to bell activation.
Care staff are almost all pleasant and well-meaning but one gets the impression that they lack sympathetic, management direction and that there are too few of them.

Reply from Aaron Whitehead, Director of Care at Sussexdown Country House Care

Thank you for your review, your feedback is very important to us and I am sorry to hear of the concerns you have had recently regarding your mother's care. I am aware that you have met with the Regional Operations Manager responsible for Sussexdown and regular review meetings are now taking place. I will monitor progress on my next visit to the Home.

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Review from Peter B (Son of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience

My mother is generally very content and happy at the home, sleeps well and is well cared for in the main. Over the last 2.5 years, there have been few occasions when I have complained - sometimes on the cleanliness of the room. Supper time food quality and very occasionally a carer if I felt things

could have been handled differently. However, all in all, it is comforting for me to know my mother is being very well looked after and that the staff care about her.

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Sussexdown Country House Care

Care Provided by Sussexdown Country House Care

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Funding & Fees Guide for Sussexdown Country House Care

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