Sussexdown Country House Care

Washington Road, Pulborough RH20 4DA
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9.7 47 Reviews
  • Sussexdown Country House Care, Pulborough
Sussexdown is a Care South Country House Care home, offering state-of-the-art nursing and dementia care in a safe and comfortable environment. This historic home in Storrington, West Sussex, boasts beautiful grounds with lovely views across the surrounding countryside.

Princess Alexandra House, part of Sussexdown, provides specialist dementia care with 20 ensuite rooms.

The experienced and compassionate Sussexdown team work hard to enhance residents' quality of life, with extensive social activities and quality dining.

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Care Provided by Sussexdown Country House Care

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lynne Hudson (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (77)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1996

Funding & Fees Guide for Sussexdown Country House Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,820
    • RESPITE Self-Funded Residential Care from £1,625
    • RESPITE Self-Funded Residential Dementia Care from £1,945
  • (these prices are only a guideline, please contact Sussexdown Country House Care to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Sussexdown Country House Care Reviews (47)

Total of 47, showing 41-47
9.7

Sussexdown Country House Care has a Review Score of 9.7 (9.693) out of 10, based on 15 reviews in the last 2 years. Over all time Sussexdown Country House Care has 47 reviews.

Overall Experience

  • 33
  • 12
  • 1
  • 1
  • 0

Date Published

47
1
5
15
32

Review from Martin P (Son of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has dementia. The staff are always friendly and relaxed with him and are alert to his needs. I feel he is in safe hands.

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Review from Jeanne S (Niece of Resident) published on 11 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I recently visited my Uncle living in a residential room and yet again, as on previous visits, I was impressed by the friendliness and helpfulness of all the staff. They appeared to treat residents with dignity and respect and the Home has a "good" feel as soon as you enter. A range of activities and
outings are organised to prevent isolation and my Uncle particulary enjoyed the boat trips and the visit to Wimbledon which he still talks about.


He likes walking round the landscaped gardens which are well maintained and attractive even in February, with plenty of seats to rest on.


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Review from Sue (Daughter of Resident) published on 8 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently used Sussexdown for a two-week post-operative care for my very active, independent, octogenarian father. He received excellent care throughout from my initial enquiry through to eventual discharge. The staff are really lovely, cheerful, friendly and nothing was too much trouble. Despite
being a sizeable care home all the staff knew his name within days, and everyone, whatever their role, engaged positively. They took time to understand and know his food preferences and often anticipated his needs - even he was impressed. It was a positive experience for which we are very grateful.

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Review from Annabel S (Daughter of Resident) published on 5 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently spent a year in the Princess Alexandra unit at Sussexdown, which cares for people with advanced dementia. From the very first day, until the day of his death, the care he was given was nothing less than magnificent. He was, at all times, treated with a level of love and respect which
was beyond our expectations. Care was tailored to his own personality, and his own wishes respected. At all times, my mother and myself were treated by staff as if we were family.


When Dad entered Sussexdown, we were so worried that he would be miserable away from home. Much to our surprise, he had a very happy year at Sussexdown, which he came to see as his home. When Dad was dying, the love shown to him by his carers moved us beyond words. My mum and I will miss our friends at Sussexdown very much, and I have already told my children that if I need a care home, this is the one I want!


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Review from George E (Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I received a wonderful welcome when returning to the home, having left there earlier in the year. I was made to feel at home. The staff attended to my every need. The only problem I had was that the food was not always piping hot and on a couple of occasions was cold. I would highly recommend this care
home which I hope to return to in February 2019.

Reply from Graham Brittain, Director of Care Services at Sussexdown Country House Care

Dear George - Thank you very much for your review and your very positive comments about the care you received on your recent return to Sussexdown. We are grateful also for your feedback regarding food temperatures and sorry that you did not have the best experience during your recent stay. I have fed back to the Home Manager and Chef who have taken on board your comments. We will certainly do our very best to ensure that food service is up our usual very high standards at Sussexdown when you return to us in the New Year.


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Review from Yvonne B (Daughter of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sussexdown is a beautiful home set in stunning grounds. In general, all the staff from the manager, nurses, carers, cleaners, laundry, entertainment and maintenance are happy, caring, attentive and helpful.
They all seem to know the residents by name and always greet them all with a smile and a chat.
Staff keep me updated with my father's health and welfare. The only real negative is the lack of ensuite facilities.
Entertainment and trips are excellent.

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Review from P N (Son of Resident) published on 15 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Sussexdown from April 2015 until her death in January 2018. During that time she was very well looked after, with the care, activities and outings appropriate for her more active lifestyle when she first moved in and adjusted appropriately as her health deteriorated. There
is a good level of facilities for residents, including a chapel and nice grounds with a lovely pastoral view of the South Downs. My mother had her own washstand in her room but shared a bathroom.

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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for Sussexdown Country House Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.719 for Sussexdown Country House Care is calculated as follows: ( (131 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 178 Ratings = 4.719

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.974 Points relating to the number of positive Reviews for Sussexdown Country House Care is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 15 Positive Reviews ÷ 15.4 = 0.974

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Nov 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Lynne

Lynne Hudson

Job Title: Home Manager

Joined: 2022

“I am passionate about delivering high standards of care and maintaining dignity, and I love making a difference – particularly when someone is in the later part of their life. I also have a 12 year old dog, who is thoroughly enjoying trips out in the beautiful West Sussex countryside!”


Lynne joined Sussexdown in November, just after our recent CQC report. Lynne has worked in the health sector for over 46 years and successfully managed care homes for the past 22 years, ensuring they are not only rated good by CQC but exceed resident and family expectations.


Lynne has relocated from the north of England to take on the role of Home Manager at Sussexdown, as well as being closer to her family. In the past she has run her own health and social care enterprises, worked in the NHS and local communities; including councils developing work and communications between the statutory and non-statutory sectors.


Having immediately settled into life at Sussexdown, Lynne has brought experience, stability and the highest quality of care, both medically and holistically that benefit each and every resident in our care – and judging on the feedback, their families and the team can’t speak highly enough of her either. If you are considering care for yourself or a loved one, do get in touch, meet Lynne and discuss how she and her team at Sussexdown can help you.