Truscott Manor Care Home

Hectors Lane, Lewes Road, Ashurst Wood, East Grinstead RH19 3SU
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9.5 39 Reviews
  • Truscott Manor Care Home, East Grinstead
Set in 20 acres of wooded gardens, Truscott Manor is a residential nursing home just minutes away from the town of East Grinstead. Traditionally British, and with an integrated sense of wellbeing, the home offers a variety of luxurious rooms, overlooking beautiful gardens.

The quality of care at Truscott is second to none. With a team of extremely dedicated and compassionate staff, they ensure all residents' needs are continually met. They encourage residents and their families to help plan their care so that they can co-create the greatest possible care experience, for each individual.

Besides providing excellent medical services, they believe that a nursing home should offer a comfortable atmosphere that holds a vibrant energy. This is created through the friendliness of the staff as well as regular activities, that include reminiscence work, art therapy, games, quizzes, and music.

Truscott Manor seeks to provide the best possible quality of life for all residents. In efforts to ensure this, they offer a delectable cuisine, spacious adaptable rooms, superb medical attention, a diverse range of activities, tailored therapies and all-round 24-hour care from a highly trained team of compassionate staff. It is this holistic approach that allows them to maintain a standard of excellence, which views the residents needs at the very centre of care.

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Care Provided by Truscott Manor Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Truscott Manor Carehome Ltd
  • Person in charge
  • Mary Jhoana Manalus (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2003

Funding & Fees Guide for Truscott Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,395
    • Self-Funded Nursing Care £1,395 – £2,200
    • RESPITE Self-Funded Residential Care from £1,535
    • RESPITE Self-Funded Nursing Care from £1,535

  • All subject to room type and assessment.
  • (these prices are only a guideline, please contact Truscott Manor Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome by appointment.


  • Parking

  • Plenty of parking available outside the front of the home.


Truscott Manor Care Home Reviews (39)

Total of 39, showing 1-20
9.5

Truscott Manor Care Home has a Review Score of 9.5 (9.500) out of 10, based on 15 reviews in the last 2 years. Over all time Truscott Manor Care Home has 39 reviews.

Overall Experience

  • 31
  • 7
  • 1
  • 0
  • 0

Date Published

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24

Review from J R (Friend of Resident) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Security and safeguarding generally food. The staff ID badges could add an extra budget-friendly layer of security. Impressively funds not wasted trying to impress visitors too much. I have to assume that the fabric of the building is safe. Good variety of activities. Christmas party 2024 is brilliant!
The staff was friendly and welcoming. They are polite and good-humoured engaging with residents and visitors alike. Vegetarian food is limited and uninspiring. Research and imagination could greatly improve the variety and nourishment of these meals and not necessarily increase the budget. Some areas for improvement but generally the care 'element' care; well done.

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Review from George J (Son of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was a resident of Truscott Manor for just over two months, following her discharge from hospital. She was suffering from dementia and her mobility was severely impaired. During that time, she received care of the very highest standard from all of the professional and dedicated staff, until
her recent passing. We are consoled in the knowledge that her last weeks were spent in a warm and caring environment, where the nursing and care teams looked after her every need with kindness, understanding, dignity and compassion. Our sincere gratitude goes to everyone, (management, nurses, carers, catering staff etc.), for all their help and support at a most difficult time.

Reply from Soraya Capon, Administrator at Truscott Manor Care Home

It was an absolute pleasure to care for your Mum during her time here; and we are so appreciative of your kind words. I will pass this onto the team - thank you.


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Review from Robert N (Widow Widower) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beloved wife required palliative care and was admitted to Truscott Manor in April where she was to spend the last six months of her life. We couldn't have hoped for a greater level of 24-hour attention that she received from all levels of staff (nurses, carers, cleaners, kitchen, laundry, admin,
etc.) during her stay. At all times care was provided with a level of professionalism, understanding and compassion that was of great comfort to my wife (and me) at a very difficult time. I have nothing but the greatest gratitude and respect for everybody at Truscott Manor who were involved in the care of my late wife, whereby she was able to spend her final months in dignity and comfort.

Reply from Soraya Capon, Administrator at Truscott Manor Care Home

Thank you so much for your kind words. We felt so privileged to look after her while she was here. I will pass on your lovely feedback to the team.


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Review from Jacq W (Daughter of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. All carers are very kind. Always welcoming. Beautifully clean. Thank you. Only one thing is not enough accessibility to the garden, needs a path for wheelchair users. Would be a huge benefit for service users and visitors.

Reply from Jane OBrien, Administrator at Truscott Manor Care Home

Thank you very much for your kind review. The comments will be shared with the team and the director, who will look at the feasibility of installing a garden path for wheelchair users.


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Review from Angela A (Daughter of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What makes this a special home is the entire staff. They are amazing! Nothing is too much trouble for them. Always smiling and friendly. The nursing care is wonderful. Mum has been very well cared for throughout. A nice clean home with no unpleasant smells and set in beautiful grounds.

Reply from Jane OBrien, Administrator at Truscott Manor Care Home

Thank you so much for your kind review. The whole team will be so pleased to hear your comments.


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Review from Laurie B (Son of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Trusscott Manor for nearly 2 years. In all that time I have found his care has been excellent. He will be 99 in April. I have found all the staff to be very good at their tasks and always friendly to me, my family and most important of all my Father.

Reply from Soraya Capon, Administrator at Truscott Manor Care Home

Thank you so much for your positive review. We are so happy and privileged to have been looking after your Dad over the last two years and we will continue to do so with love and care.


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Review from Lyn F (Daughter of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

No stimulation, no encouragement to integrate, nothing, absolutely nothing, it's an absolute travesty of neglect. I outlined the dangers of no staff in the room. Alert pads were in place when I gave advanced, "warning" of my visit but when I just popped in, they were nowhere to be seen. I am not surprised
that visits must now be booked in advance which, I cannot do, hiding any form of lacking in care is abuse!

Reply from Jhoana Manalus, Home Manager at Truscott Manor Care Home

Thank you for your review. We take your feedback seriously and are sad that you feel this way about the care we provided to your relative who was with us in May 2022, returning to live with us permanently in July 2022. We responded to your 2023 review and all processes were followed to evidence that care is being safely delivered to your relative; this involved safeguarding, local authority and CQC. A best interest meeting was held wherein you were invited but unfortunately unable to attend. Care needs can change and our competent team of nurses, carers, wellbeing coordinator, physiotherapist, and ancillary work together to ensure that this is reflected in person-centered care plans. We will arrange another best interest meeting with the social worker, other NOK's, yourself and the team to discuss current care needs and management, tease out your concerns and create an action plan so that you can be assured that your relative is getting the proper and safe care they require and deserve.


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Review from Pauline C (Wife of Resident) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has only been a resident for two weeks. During that time, both he and myself have been treated with courtesy and kindness, and made to feel welcome. The grounds at the back are a real joy for those hoping to spot wildlife - foxes and deer in particular, and there is a panoramic view from
the lounge window. The staff are always friendly and treat all residents with care and dignity. The only issue I have had is with the laundry - possibly partly my fault for relying on marker pen instead of sewing in name tapes! A real bind but worth it in the long run, as a 'permanent' marker washes out very quickly. Personal care and cleanliness are treated as high priority for all residents so far as I can tell. All in all, I am happy for my husband to be at Truscott Manor - the building may be old, but the staff more than make up for it.

Reply from Jhoana Manalus, Manager at Truscott Manor Care Home

Thank you so much for your warm review. The Truscott Manor team are so honoured to be able to look after all our residents with genuine care and dignity, making them find and feel at home with us. We are also grateful for your family's support not just for John but for the Home and the team.


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Review from R M (Daughter of Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To whole it may concern, my mother has had excellent care for the past approximately 10 years.

Reply from Jhoana Manalus, Manager at Truscott Manor Care Home

Thank you so much for your positive review. We are so happy and privileged to have been looking after your mum for the last 10 years and we will continue to do so with love and care for more years to come. The team would also like to thank you for always supporting not only your mum but the whole Truscott Manor family as well.


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Review from M G (Friend of Resident) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful to my friend. The home is clean and welcoming. The setting and the grounds are lovely. The reception staff are particularly helpful and very friendly and welcoming.

Reply from Jane OBrien, Administrator at Truscott Manor Care Home

Thank you for taking the time to review Truscott Manor which is much appreciated.


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Review from C W (Daughter of Resident) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are very kind and caring. They are open and honest about my dad's needs and the progression of his dementia. Dad is well looked after which means I don't worry about him between visits.

Reply from Jane OBrien, Administrator at Truscott Manor Care Home

Thank you very much for reviewing the home and care provided by the whole team.


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Review from A P (Daughter of Resident) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Truscott Manor since October 2021 when she was discharged there from hospital during the pandemic without much say from us, her family. Though the choice of home was out of our hands, Truscott has proven itself to be a calm and compassionate environment with very high standards
of nursing and care. The nurses do a great job in getting to know the individual needs and issues for each resident and we are consulted on anything that the medical staff feel is relevant or needs monitoring. All staff across the board seem to have a caring attitude and take an interest individually in the residents - whether they are managers, nurses, carers, cleaners, admin or kitchen staff. The activities for residents have increased since the end of the pandemic and the activities manager and staff in general work really hard to foster engagement and put on social events, including summer events in the lovely garden.

Reply from Jane OBrien, Administrator at Truscott Manor Care Home

Thank you very much for taking the time to review Truscott Manor. We hope the sun will start shining soon so that we are all able to spend more time in the garden!


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Review from Viv M (Friend of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff to be very friendly and obliging. They have gone out of their way to be helpful and accommodate the new challenges that seem to come up often. They do this in a relaxed way, which is appreciated by us when they do have so many roles to fulfil.

Reply from Jane OBrien, Administrator at Truscott Manor Care Home

Thank you so much for taking the time to review Truscott Manor. I will pass on your kind words to the whole team.


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Review from Helen H (Daughter of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Truscott Manor for 10 years. She has received excellent care from the very friendly staff. All her care needs are met and she remains generally well. If on occasion she becomes unwell I am usually kept informed. Truscott is always clean and tidy. Overall, in my experience,
I believe Truscott Manor to be a home that I would happily recommend.

Reply from Jane OBrien, Administrator at Truscott Manor Care Home

Thank you so much for reviewing Truscott Manor and your kind words. It is our pleasure to care for your mother and the team will continue to do their best by her.


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Review from M D (Son of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was here for palliative care, and he spoke highly of the staff and of the building itself. The staff were always polite, helpful, caring and professional whenever I spoke with them. I was kept updated and was spoken to with kindness and understanding. Thank you to everyone there for making the
time my dad had, comfortable and not alone.

Reply from Jane OBrien, Administrator at Truscott Manor Care Home

Thank you very much for taking the time to review Truscott Manor, which is much appreciated by the manager and all of the team here.


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Review from Debi A (Niece of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As we arrived at Truscott's front door, we briefly chatted to a family who had just lost their loved one, a resident for 18 months. They had nothing but praise for the team and felt they'd given their relative the best possible care. I too have nothing but praise and gratitude. We are six months into
our journey and one-half of the couple has passed away at the home. I was there at the time and the whole process was handled exceedingly well. Our much loved remaining relative is nearing her end but always has beautifully combed hair and is lovingly tucked in blankets. The staff have love in their hearts and wisdom about life that the rest of us could do well to learn from.

Reply from Helen Taylor, Administrator at Truscott Manor Care Home

Thank you so much for your kind words. I will let the wonderful caring staff here at Truscott Manor know.


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Review from Charles M (Brother of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Truscott Manor is a lovely home, staff are friendly and always keep me informed in case of any problems or challenging circumstances. When I visit my sister, she is usually quiet but content. Her care is very good. My ultimate desire is for her to feel and be happy. I would willingly recommend this
home to my colleagues and friends.

Reply from Helen Taylor, Administrator at Truscott Manor Care Home

Thank you for your kind words, I will make sure the staff are aware of your comments. We are delighted that you are satisfied with the care provided to your loved one.


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Review from Louise H (Daughter of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Truscott Manor for a year and a half. During this time, she was always treated with kindness, respect and professionalism by all members of staff. The nursing home is well run by the nursing managers, who are always available, if you need them. The environment is homely and not
corporate, with beautiful dining rooms and gardens which are well looked after. My brother also fell ill during this time and he too chose Truscott Manor for his care. His needs were complex and the carers and nurses were all exceptionally well-trained and capable to look after him. Again, their kindness and professionalism prevailed. Thank you Truscott for all your help, it is so much appreciated and your staff are one in a million.

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Review from Paul M (Son of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are doing a great job, Mum now knows the carers by name and is settled. Her care needs have changed and developed and the staff have been very good at adapting in just the right measure to help Mum feel supported but not overly 'fussed over'. The team have a good relationship with the local
GP and assist with getting involvement when required, to keep medication appropriate avoiding over medication or just adding new by encouraging reviews.
The home offers good space and has lovely grounds with wildlife that the residents can see all year round from the lounge or enjoy in warmer weather. Mum has also got to know many of the other residents and has her routines with different groups.

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Review from C M (Son of Resident) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in Truscott Manor Home following a number of falls which meant she could not look after herself. She is nearly 98, completely deaf with poor eyesight and a type 1 diabetic. I am very pleased with the care she is receiving and the staff are very professional and helpful. If there are any
problems, they contact me very quickly. She seems quite happy there and I can recommend this establishment to anyone looking for a caring home for their relations.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Truscott Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Truscott Manor Care Home is calculated as follows: ( (106 Excellents x 5) + (50 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 168 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Truscott Manor Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (11)

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Jhoana Manalus

Job Title: Home Manager

Joined: 2012

Home Manager/RGN


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Marela Salamat

Job Title: Deputy Manager

Joined: 2013

Deputy Manager/RGN


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Soraya Capon

Job Title: Administrator

Joined: 2023

Home Administrator


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Claire Bishop

Job Title: Receptionist

Joined: 2019

Receptionist


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Prinkal Patel

Job Title: RGN

Joined: 2017

Registered Nurse


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Tara Ransome

Job Title: RGN

Joined: 2018

Registered Nurse


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Helen Strong

Job Title: RGN

Joined: 2020

Registered Nurse.


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Marilyn Agbunag

Job Title: RGN

Joined: 2019

Registered Nurse (Night Duty).


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Norlita Munoz

Job Title: RGN

Joined: 2021

Registered Nurse (Night Duty).


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Shermi Mathew

Job Title: RGN

Joined: 2022

Junior Registered Nurse


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Tessy Paul

Job Title: RGN

Joined: 2022

Junior Registered Nurse.


Frequently Asked Questions about Truscott Manor Care Home

What types of Care is Truscott Manor Care Home registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Truscott Manor Care Home provide?

Palliative Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Truscott Manor Care Home have?

There are 29 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Truscott Manor Care Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Truscott Manor Care Home to the centre of East Grinstead?

1.2 mile(s) as the crow flies, distance by road may be significantly further.