Truscott Manor Care Home

Hectors Lane, Lewes Road, Ashurst Wood, East Grinstead RH19 3SU
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9.5 39 Reviews
  • Truscott Manor Care Home, East Grinstead
Set in 20 acres of wooded gardens, Truscott Manor is a residential nursing home just minutes away from the town of East Grinstead. Traditionally British, and with an integrated sense of wellbeing, the home offers a variety of luxurious rooms, overlooking beautiful gardens.

The quality of care at Truscott is second to none. With a team of extremely dedicated and compassionate staff, they ensure all residents' needs are continually met. They encourage residents and their families to help plan their care so that they can co-create the greatest possible care experience, for each individual.

Besides providing excellent medical services, they believe that a nursing home should offer a comfortable atmosphere that holds a vibrant energy. This is created through the friendliness of the staff as well as regular activities, that include reminiscence work, art therapy, games, quizzes, and music.

Truscott Manor seeks to provide the best possible quality of life for all residents. In efforts to ensure this, they offer a delectable cuisine, spacious adaptable rooms, superb medical attention, a diverse range of activities, tailored therapies and all-round 24-hour care from a highly trained team of compassionate staff. It is this holistic approach that allows them to maintain a standard of excellence, which views the residents needs at the very centre of care.

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Care Provided by Truscott Manor Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Truscott Manor Carehome Ltd
  • Person in charge
  • Mary Jhoana Manalus (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2003

Funding & Fees Guide for Truscott Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,395
    • Self-Funded Nursing Care £1,395 – £2,200
    • RESPITE Self-Funded Residential Care from £1,535
    • RESPITE Self-Funded Nursing Care from £1,535

  • All subject to room type and assessment.
  • (these prices are only a guideline, please contact Truscott Manor Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome by appointment.


  • Parking

  • Plenty of parking available outside the front of the home.


Truscott Manor Care Home Reviews (39)

Total of 39, showing 21-39
9.5

Truscott Manor Care Home has a Review Score of 9.5 (9.500) out of 10, based on 15 reviews in the last 2 years. Over all time Truscott Manor Care Home has 39 reviews.

Overall Experience

  • 31
  • 7
  • 1
  • 0
  • 0

Date Published

39
7
12
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24

Review from Gina C (Daughter of Resident) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, friendly staff, nothing is too much trouble and they always keep me informed with any problems. When I visit Mum, she is always happy and content. Her care is 100%. As long as she is happy, I am happy. I have no problems recommending them.

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Review from Helen S (Daughter of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has always received excellent care at Truscott Manor. The staff are welcoming, friendly and extremely supportive to both residents and their families. The staff go out of their way to make people feel at home and genuinely care about the residents The meals are varied and of good quality, the home
is always clean.

Reply from Jhoana Manalus, Manager at Truscott Manor Care Home

Thank you for your positive review, Helen. It is our utmost pleasure to look after your Mum as well as to offer support to all families. We would like to thank you also for all your support.


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Review from L D (Niece of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt spent a short time at Truscott Manor. We were so impressed with every member of the staff team who were, without exception, warm and welcoming. My Aunt spoke highly of the team. Their kindness made all the difference. Because of the pandemic, we didn’t get to experience the building, food etc.

Reply from Jhoana Manalus, Manager at Truscott Manor Care Home

Thank you so much for your kind words. I will relay your review to all the staff. We are truly happy to know all our kindness is appreciated. All the best.


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Review from Peter B (Son of Resident) published on 16 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was in an end-of-life care situation and we were very grateful for the care that she received. Although Mum did not want to leave home - she was treated with dignity and looked after as best as she could be, given her illness.

Reply from Jhoana Manalus, Manager at Truscott Manor Care Home

It is our utmost pleasure to care for your Mum. The Truscott Manor family appreciates your kind words.


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Review from Ruth v (Daughter of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was completely satisfied with the care and support my mother received at Truscott Manor. I was also completely happy with the way the home dealt with the virus issues. I was confident Mum was safe and in good hands. Also, the support I received from the carers and staff.

Reply from Jhoana Manalus, Manager at Truscott Manor Care Home

We appreciate your support and understanding during the challenging pandemic time. We were happy to be able to provide a safe environment for the residents, and all the staff are doing their best to ensure that we maintain that. Your mum was a delight to look after; she was a very cheerful and loving person. All the best to you. Thank you.


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Review from Linsey M (Daughter of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents and my aunt all received highly professional care and nursing in the last years of their lives. In addition, they were treated with genuine kindness and friendliness. My aunt came straight from hospital having had an operation for a broken hip. No problem for the staff. So much better than
going for rehab in yet another hospital. Truscott Manor is the next best thing to being cared for in their own home.

Reply from Jhoana Manalus, Manager at Truscott Manor Care Home

It has been a great pleasure to look after your parents and aunt. We will continue to do our best to provide an atmosphere of feeling at home in Truscott Manor; we strive to ensure that they are comfortable and well looked after. Thank you for entrusting them to us.


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Review from Jane G (Daughter-in-law of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I and her son found Truscott Manor a very quiet and peaceful home to live in. Although not brand new and sparkly; the home was warm and welcoming. All the staff were very friendly to us, and her visitors. She loved it there, and nothing was too much trouble. We were notified when her time was near.
She died so peacefully with her son and me with her.

Reply from Jhoana Manalus, Manager at Truscott Manor Care Home

Thank you so much for your positive review, Jane. It has been such a pleasure to look after our resident, and it was really nice getting to know your family. Wishing you all keep safe and healthy.


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Review from Brian D (Son of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I live 150 miles from Truscott, so unlikely to recommend. No complaints about the home. My mother has been in the home, over three years. She complains often but seems happy to be there. She does not have many people to chat with, apart from carers, who are often busy. One complaint she has is, there
are not many carers for the number of residents.

Reply from Jhoana Manalus, Manager at Truscott Manor Care Home

Thank you for taking the time to leave us a review. We appreciate all the feedback we get as these help us review the care, facility and resources we have. Your feedback helps us achieve change and make our home and service better. We have taken into account your review and rest assured that it is being addressed and actioned on.


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Review from Pam D (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the Covid outbreak, my father was required to leave the hospital where he was in the rehabilitation ward, but extremely unwell. He did not have Covid. Truscott Manor accepted my father as a resident for palliative care. It was not expected he would live beyond three months, but due to the
dedication, kind and caring attention of the staff, I am delighted that he has surpassed everyone's expectations and is walking, feeding himself and is better now than when he first went into the hospital. All credit to the staff, they have worked wonders! Despite my not being able to see my father as regularly as I would have liked over the last year, the staff have endeavoured where possible to allow residents to have visitors in a safe environment, and their open day last summer where residents and family were able to come together for a distanced social event in the garden was delightful. My experience of the home so far has been all positive.

Reply from Jhoana Manalus, Manager at Truscott Manor Care Home

Thank you so much, Pam. We, at Truscott Manor, treat our residents as our family. Not only do we provide physical assistance, but we consider a holistic approach to care. We truly appreciate your acknowledgement of the staff's hard work and dedication. We promise to continue providing the best care for your family.


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Review from Joy M (Partner of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home gives excellent service to residents and their families and goes the extra mile to ensure everyone is happy. Right down from senior staff to cleaners, all staff are friendly and helpful and take the time to ensure each residents’ wishes are taken into account. They are also excellent
at keeping family members informed.

Reply from Jhoana Manalus, Manager at Truscott Manor Care Home

Thank you so much, Joy, for your wholehearted support to the Truscott Manor Team. We are truly happy to see families appreciate the hard work and dedication the staff have in looking after their love ones. We endeavour to involve the families in the care planning of our residents. This assists us in making a person-centred and individual care plan for each resident. We will continue to do our best to keep our home a happy and safe one.


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Review from William C (Partner of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Spouse resided at Truscott Manor Care Home from August 2019 until she passed away on April 2nd 2020. With advanced vascular dementia, she required full-time nursing care. She received the best care from a professional dedicated team who were attentive and carried out their duties with sensitivity
and respect for the dignity of all in their care. We as a close family were so happy in choosing Truscott where nothing seemed too much trouble and every member of the team played their part in making the residents part of the Truscott family. The house and grounds are well suited for the caring of those with limited mobility.

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Review from Jerry M (Son of Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 104-year-old mother was accepted by Truscott Manor at short notice for a 6-week temporary placement bed by the local authority. She was given a great welcome by the staff on the day and allocated a very comfortable and suitable ground floor room, with excellent views out onto the wonderful garden
and grounds which she liked very much. Throughout her stay, she was made to feel very much at home and all the staff we met were very attentive and caring towards her and nothing was too much trouble. She was certainly well looked after, and I wouldn't hesitate to recommend this care home to anyone that requires such a service provider. A special thank you to the manager and a member of staff who were especially helpful to us, and to all the other wonderful staff on the team.

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Review from Kenneth L (Relative of Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family visited several care homes before placing our stepmother at Truscott. In spite of the older appearance of the property, the warmth of the staff and care shown are really good. We visit regularly at different times and have never found any treatment towards our relative anything but kind.
They always treat her and us with respect. The rooms are kept clean and there are never any unpleasant smells greeting you. The laundry department is to be congratulated too. Since our relative is spoon fed and unable to communicate clearly, it is hard to pass judgement on food but we check her chart regularly and she seems to be eating most of what she is offered. The smells from the kitchen at lunchtime often make me feel hungry though so that must be good.

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Review from Peter (Son of Resident) published on 7 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and helpful staff. Well managed operation in a very pleasant location.
Management staff are very helpful and easy to communicate with.

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Review from Fiona H (Daughter of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident of Truscott Manor, I would not hesitate to recommend this residential home. The team who work at Truscott have looked after my mother with care, respect and dignity. She has been nursed through poorly times and come through, thanks to all those looking after her. I have peace
of mind knowing she is in very capable and caring hands.

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Review from Peter A (Son of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Truscott Manor since mid-2018 and I was extremely lucky to be offered a place for her there as I know that places there are always in demand. I visit her regularly but staff are totally unaware of when I am going to arrive. I always receive a warm welcome, the home is
always very clean and there are never any unpleasant smells. The staff really do go out of their way to do everything they possibly can for my mother, the care they provide is second to none and I can't thank them enough for everything they do for her as she has extremely limited mobility. The meals are good, the room is always clean and tidy and staff regularly come in and talk with her when they pass the door as she is confined to her bed much of the time.


If you are looking for a nursing home for someone, I would recommend Truscott Manor without any hesitation whatsoever and if I ever need to be cared for in a nursing home, I honestly hope that it would be at Truscott Manor.


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Review from Carrie A (Niece of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with home and the care that my aunt receives, especially when she's having one of her difficult days!

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Review from Helen S (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The long serving staff team are excellent. Staff in all roles quickly get to know residents and treat them with tremendous respect and a genuine affection. The level of skilled nursing care cannot be faulted in any way.

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Review from Helen D (Niece of Resident) published on 5 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is the pattern by which all care homes should be judged. Our 96 year-old, very independent aunt was discharged from hospital to complete her recovery after a fall. We were all concerned about how she would manage in care but need not have worried. She was there for just over a month
and, in all that time, none of us ever saw or heard a resident being treated with anything but tenderness and respect. There were no raised voices in spite of provocation and the staff were always visible and available. We were encouraged to view Truscott Manor as our aunt's home as much as possible and the staff went out of their way to ensure the comfort and happiness of each resident. Our aunt died there after a short illness; she was consulted about her health and each of her wishes was followed to the letter so that she had the passing she wanted. We will forever be grateful for that and all the love and care she received. I unreservedly recommend this home and all its staff.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Truscott Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Truscott Manor Care Home is calculated as follows: ( (106 Excellents x 5) + (50 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 168 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Truscott Manor Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (11)

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Jhoana Manalus

Job Title: Home Manager

Joined: 2012

Home Manager/RGN


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Marela Salamat

Job Title: Deputy Manager

Joined: 2013

Deputy Manager/RGN


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Soraya Capon

Job Title: Administrator

Joined: 2023

Home Administrator


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Claire Bishop

Job Title: Receptionist

Joined: 2019

Receptionist


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Prinkal Patel

Job Title: RGN

Joined: 2017

Registered Nurse


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Tara Ransome

Job Title: RGN

Joined: 2018

Registered Nurse


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Helen Strong

Job Title: RGN

Joined: 2020

Registered Nurse.


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Marilyn Agbunag

Job Title: RGN

Joined: 2019

Registered Nurse (Night Duty).


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Norlita Munoz

Job Title: RGN

Joined: 2021

Registered Nurse (Night Duty).


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Shermi Mathew

Job Title: RGN

Joined: 2022

Junior Registered Nurse


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Tessy Paul

Job Title: RGN

Joined: 2022

Junior Registered Nurse.