The genuine quality of friendliness and happiness in Upper Mead is palpable.
Sharon B (Daughter of Resident)
Since my mother has moved into Upper Mead, she has been happy and well cared for
D N (Son of Resident)
I cannot speak highly enough of this nursing home.
Sue C (Daughter of Resident)
Fees are dependant on needs and are to be discussed with the home manager prior to admission.
Upper Mead does not have strict visiting hours, however, it is suggested that all visitors avoid meal times unless joining a loved one for dinner. The home also kindly ask that visitors respect the people they support and ask that everyone has left the home by 6pm so that staff able to settle all of the people they support, unless otherwise agreed with the manager or nursing staff
Upper Mead has a small car park situated around the back of the home and on street parking opposite the entrance to Upper Mead.
Upper Mead has a Review Score of 9.9 (9.907) out of 10, based on 13 reviews in the last 2 years. Over all time Upper Mead has 35 reviews.
Review from Doreen S (Wife of Resident) published on 18 December 2024
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Reply from Lynn Lovett, Home Manager at Upper Mead
Thank you so much for your lovely words, I share them with all the staff.
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Review from Julie W (Niece of Resident) published on 12 December 2024
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Reply from Lynn Lovett, Home Manager at Upper Mead
Thank you so much for your lovely comments I will pass them on to all the staff.
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Review from Lynne P (Daughter of Resident) published on 21 November 2024
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Reply from Lynn Lovett, Home Manager at Upper Mead
Thank you so much for your kind review which I will share with all the staff.
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Review from Pamela S (Mother of Resident) published on 14 August 2024
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Reply from Lynn Lovett, Home Manager at Upper Mead
Thank you so much for the lovely review I will pass this on to all the staff.
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Review from Clair R (Wife of Resident) published on 31 July 2024
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Review from C W (Son of Resident) published on 7 June 2024
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Reply from Lynn Lovett, Home Manager at Upper Mead
Thank you so much for your kind review, I will pass your comments on to all the staff.
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Review from G W (Granddaughter of Resident) published on 7 June 2024
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Reply from Lynn Lovett, Home Manager at Upper Mead
Thank you so much for your lovely review, I will pass this on to all the staff.
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Review from R M (Wife of Resident) published on 3 June 2024
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Reply from Lynn Lovett, Home Manager at Upper Mead
Thank you so much for your kind review, I will share this with all the staff.
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Review from I W (Son of Resident) published on 10 May 2024
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Reply from Lynn Lovett, Home Manager at Upper Mead
Thank you so much for your lovely review, it's a pleasure looking after your mum. I will pass this onto all the staff.
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Review from E R (Granddaughter of Resident) published on 8 May 2024
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Reply from Lynn Lovett, Home Manager at Upper Mead
Thank you so much for your lovely review. It was our pleasure looking after your Grandma. We miss her dearly.
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Review from Karen S (Daughter of Resident) published on 29 April 2024
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Reply from Lynn Lovett, Home Manager at Upper Mead
Thank you so much for your kind review; I will ensure this will be passed on to all the staff. Take care.
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Review from Alison D (Daughter of Resident) published on 5 January 2024
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Reply from Lynn Lovett, Home Manager at Upper Mead
Dear Alison, thank you so much for your wonderful review, I will ensure your comments are passed on to the staff.
Thank you again.
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Review from Sharon B (Daughter of Resident) published on 17 April 2023
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Reply from Lynn Lovett, Home Manager at Upper Mead
Thank you so much for your lovely review, I will pass your kind words on to the whole team.
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Review from D N (Son of Resident) published on 15 March 2023
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Reply from Lynn Lovett, Home Manager at Upper Mead
Thank you so much for your kind review. I will pass your lovely comments to all the staff team.
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Review from Sue C (Daughter of Resident) published on 21 February 2023
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Reply from Tanya Laity, Regional Manager at Upper Mead
Thank you for taking the time to write this wonderful review about Upper Mead.
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Review from Janice B (Daughter of Resident) published on 16 January 2023
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Reply from Lynn Lovett, Home Manager at Upper Mead
Thank you very much for your wonderful comments that will be shared with the rest of the team
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Review from B Y (Son of Resident) published on 13 January 2023
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Reply from Lynn Lovett, Home Manager at Upper Mead
Thank you for your lovely review and kind words about our staff team. We will pass on your kind review.
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Review from Elaine T (Wife of Resident) published on 19 April 2022
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Reply from Tanya Laity, Regional Manager at Upper Mead
Thank you for your wonderful comments which have been shared with the team.
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Review from Carey S (Brother of Resident) published on 19 April 2022
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Reply from Tanya Laity, Regional Manager at Upper Mead
Thank you for the wonderful comments on your review which have been shared with our team.
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Review from Sandra A (Daughter of Resident) published on 8 December 2020
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Reply from Amy Lutman, Deputy Manager at Upper Mead
Thank you so much for your wonderful review, your kind words really mean so much. We are so pleased you are happy with the care mum has been receiving and the whole team cannot wait to be able to get visiting back to 'normal' so families can spend quality time together again. Many thanks again.
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The Review Score of 9.9 (9.907) out of 10 for Upper Mead is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.907 for Upper Mead is calculated as follows: ( (138 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 151 Ratings = 4.907
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Upper Mead is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Jun 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 1998
Lynn has been the registered manager at Upper Mead for 5 years and before that worked at Upper Mead as a Team Leader in the Dementia Unit - in total for Lynn has worked at Upper Mead for 20 years and has enjoyed every minute of it!