Upper Mead

Fabians Way, Henfield BN5 9PX
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9.9 35 Reviews
  • Upper Mead, Henfield
Upper Mead is a purpose-built care home in the historic village of Henfield, West Sussex.

The home delivers residential, nursing and dementia care for older adults with choice, dignity and respect at the heart of everything.

The home has a strong link with the local community enabling residents to remain connected to village life.

Facilities include an on-site hair and beauty salon, a private dining room and a tranquil courtyard garden for sunny days.

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Care Provided by Upper Mead

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lynn Lovett (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Upper Mead

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,700
    • Self-Funded Residential Dementia Care from £1,700
    • Self-Funded Nursing Care from £1,700
    • Self-Funded Nursing Dementia Care from £1,700
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Residential Dementia Care from £1,749
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750

  • Fees are dependant on needs and are to be discussed with the home manager prior to admission.
  • (these prices are only a guideline, please contact Upper Mead to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upper Mead does not have strict visiting hours, however, it is suggested that all visitors avoid meal times unless joining a loved one for dinner. The home also kindly ask that visitors respect the people they support and ask that everyone has left the home by 6pm so that staff able to settle all of the people they support, unless otherwise agreed with the manager or nursing staff


  • Parking

  • Upper Mead has a small car park situated around the back of the home and on street parking opposite the entrance to Upper Mead.


Upper Mead Reviews (35)

Total of 35, showing 1-20
9.9

Upper Mead has a Review Score of 9.9 (9.899) out of 10, based on 12 reviews in the last 2 years. Over all time Upper Mead has 35 reviews.

Overall Experience

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  • 6
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Date Published

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Review from Doreen S (Wife of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He is in this nursing home as he needs palliative care. This home is wonderful, all bright and clean. The rooms are all lovely (cleaning every day). All the staff are excellent all very kind and caring. My husband could not be looked after any better. Thank you.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your lovely words, I share them with all the staff.


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Review from Julie W (Niece of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for all your care and kindness to my uncle. You all go beyond loveliness, so thoughtful.
Thank you again!

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your lovely comments I will pass them on to all the staff.


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Review from Lynne P (Daughter of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed with Upper Mead in January as an emergency placement. The placement was longer than I hoped, but the care and support given by all the staff at Upper Mead was exceptional, not only for my mother but also for my father when he came to visit.
My thanks also to two members of staff
within management who were very kind and supportive in guiding me through difficult times. I am extremely grateful to every single member of the staff at Upper Mead, who are truly very special people.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your kind review which I will share with all the staff.


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Review from Pamela S (Mother of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy home. Staff kind, helpful.
Food good.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for the lovely review I will pass this on to all the staff.


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Review from Clair R (Wife of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is staying with Upper Mead who we think are the very best. The manager and her team go out of their way to give their very best which makes a very happy camp. So a big thank you to all. Kind regards.

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Review from C W (Son of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff who really care epitomize Upper Mead Care Home. The manager has an open-door policy and is always happy to help. All the staff are wonderful.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your kind review, I will pass your comments on to all the staff.


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Review from G W (Granddaughter of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all lovely and happy to help. All are personable and friendly.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your lovely review, I will pass this on to all the staff.


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Review from R M (Wife of Resident) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Upper Mead are so kind and efficient. My husband is always clean and dressed very well and always shaved. The whole care home is kept clean and tidy.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your kind review, I will share this with all the staff.


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Review from I W (Son of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Upper Mead since October 2015. She has always been looked after very well and is very happy there. The continuity of the staff and nurses caring for her has helped tremendously. Thank you!

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your lovely review, it's a pleasure looking after your mum. I will pass this onto all the staff.


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Review from E R (Granddaughter of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Upper Mead have been amazing. I couldn’t have asked for a better home for Grandma to live in - the staff have gone above and beyond, and Grandma has referred to everyone here as her second family.
All the staff are so friendly and always have a smile on their faces when greeting and carrying out care.
The
staff have also treated my Grandad (who doesn’t live at Upper Mead) with such care and compassion.
I highly recommend Upper Mead.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your lovely review. It was our pleasure looking after your Grandma. We miss her dearly.


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Review from Karen S (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Upper Mead in December 2023 following complications of a stroke. She was nursed until April 24, when she sadly passed away. The care and kindness of the team at Upper Mead was second to none. The care was very personal and our family were very supportive through this time, kept informed
every step and nothing was too much trouble. I cannot recommend Upper Mead enough for the care of the elderly. Thank you so much for all you did for Mum.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your kind review; I will ensure this will be passed on to all the staff. Take care.


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Review from Alison D (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an update to the review that I made in January of this year. My mother sadly passed away in August after a long illness. This review is about the end-of-life care she received and the wonderful care and support the manager and her staff provided for me and my family. The members of staff all
work as a team and anticipate issues before they become problems. It was a comfort to me to know that she was never alone during those last few weeks when I wasn't there. I visited regularly and felt that they were looking after me as much as my mother.
There are too many members of staff that I could single out for praise so I won't but they work very hard and nothing was ever too much trouble. Having said that, I must mention the manager's experience and management style as key to this well-run home. We always joked that she could hear a pin drop from the other side of a wall.
Thank you to them all for making those last few weeks bearable.

Reply from Lynn Lovett, Home Manager at Upper Mead

Dear Alison, thank you so much for your wonderful review, I will ensure your comments are passed on to the staff.
Thank you again.


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Review from Sharon B (Daughter of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Upper Mead for five months. I give them 10/10 for excellent and compassionate care by the management team headed by the manager, the superb and professional nursing team, the compassionate carers, kitchen staff, cleaners and laundry ladies and the ever-ready maintenance team. Dad is
well looked after 24/7 in what is now his home from home. The genuine quality of friendliness and happiness in Upper Mead is palpable.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your lovely review, I will pass your kind words on to the whole team.


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Review from D N (Son of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother has moved into Upper Mead, she has been happy and well cared for. I find that the staff are always friendly, courteous and professional. Mum receives a good standard of care. I have observed that the home priorities health and safety and it is clean, without being clinical. I am particularly
impressed with the amount of varied activities taking place. The lounge/dining area where these take place, has a happy, homely and relaxed atmosphere. Well done to all the staff who work so hard to keep the residents happy and well.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your kind review. I will pass your lovely comments to all the staff team.


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Review from Sue C (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident in Upper Mead since July 2022 and my father has just been admitted (January 2023). I do have experience of other nursing homes (three including Upper Mead)
Upper Mead is the best by far. It has a lovely atmosphere. The staff are lovely and the ladies who manage the home
are brilliant. I cannot speak highly enough of this nursing home.

Reply from Tanya Laity, Regional Manager at Upper Mead

Thank you for taking the time to write this wonderful review about Upper Mead.


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Review from Janice B (Daughter of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so lucky that Upper Mead had a vacancy just when we needed it most! The staff are so friendly and kind and the care my mum receives is the best! We visit regularly and there is always a different activity going on for the residents! The home always has a calm and relaxed atmosphere. Would highly
recommend.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you very much for your wonderful comments that will be shared with the rest of the team


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Review from B Y (Son of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my dad was excellent. The staff are just lovely, and that shows in the way they are with the residents, who are all happy and looked after. The whole team show a great level of empathy and understanding; nothing is too much trouble. Highly recommended.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you for your lovely review and kind words about our staff team. We will pass on your kind review.


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Review from Elaine T (Wife of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband entered Upper Mead in November 2020 when his care needs exceeded what I was able to give him at home. It was difficult for me to “let go” after 20 years of caring but seeing that my husband settled in straight away, was happy and well cared for, made it so much easier for me. The staff are
friendly, welcoming, professional and caring and my husband is always treated with respect and dignity. During a period of illness last summer he received every nursing care and medical attention and I was always kept informed. Upper Mead has a real feeling of being home, rather than “a home” and my husband enjoys the activities that are on offer, particularly the regular singing sessions. I have been impressed by the professionalism of the staff who have balanced the need to keep the residents safe during the pandemic with the need for them to live their lives to the full. I am now able to enjoy spending time with my husband, knowing that his needs are being met.

Reply from Tanya Laity, Regional Manager at Upper Mead

Thank you for your wonderful comments which have been shared with the team.


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Review from Carey S (Brother of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister transferred to Upper Mead Care Home from another care home a month ago and I must say that the transformation this has made in her life has been fantastic. She has been really welcomed and has become her old self again. She holds herself differently, is more happy, focussed and engaged and
has rediscovered a sense of purpose in befriending another woman with acute difficulties. The team at Upper Mead have been really kind and pragmatic and have made personal connections with her across the whole range of roles. I feel that I could not have made a better move for her, which is a tremendous relief for me. The buildings and layout are really good, the food is excellent and the activities team are bright and engaging. Her personal care has improved a lot and she looks so much better. They get her quirky sense of humour. She says that “it is all really rather wonderful“ which is very high praise coming from her. Visiting is easy and nice in all weathers.

Reply from Tanya Laity, Regional Manager at Upper Mead

Thank you for the wonderful comments on your review which have been shared with our team.


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Review from Sandra A (Daughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Upper Mead for over 2-years and has been very well cared for. When we went into lockdown in March, I was very concerned how Mum would cope without any visitors as she loves to see people, but the staff have been fantastic and looked after her as part of a family rather than just a resident,
and because of this, she has remained content and stimulated which is so important for someone with dementia. When I see Mum, she is always clean and tidy and smiling (apart from the odd grumpy day), and I feel confident she is being well looked after, which gives me great peace of mind. The staff have to work incredibly hard but are always cheerful and approachable. If I have any issues, I know they will be listened to and feel able to talk to the management freely. After visits, Mum is happy to return to the main seating area, which she recognises as home, and this is a real measure of how well she has been looked after.

Reply from Amy Lutman, Deputy Manager at Upper Mead

Thank you so much for your wonderful review, your kind words really mean so much. We are so pleased you are happy with the care mum has been receiving and the whole team cannot wait to be able to get visiting back to 'normal' so families can spend quality time together again. Many thanks again.


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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Upper Mead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Upper Mead is calculated as follows: ( (126 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 139 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Upper Mead is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Lynn

Job Title: Registered Manager

Joined: 1998

Lynn has been the registered manager at Upper Mead for 5 years and before that worked at Upper Mead as a Team Leader in the Dementia Unit - in total for Lynn has worked at Upper Mead for 20 years and has enjoyed every minute of it!


Frequently Asked Questions about Upper Mead

What types of Care is Upper Mead registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Upper Mead provide?

Palliative Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Upper Mead have?

There are 46 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Upper Mead?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Upper Mead to the centre of Henfield?

0.3 mile(s) as the crow flies, distance by road may be significantly further.