Upper Mead

Fabians Way, Henfield BN5 9PX
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9.9 35 Reviews
  • Upper Mead, Henfield
Upper Mead is a purpose-built care home in the historic village of Henfield, West Sussex.

The home delivers residential, nursing and dementia care for older adults with choice, dignity and respect at the heart of everything.

The home has a strong link with the local community enabling residents to remain connected to village life.

Facilities include an on-site hair and beauty salon, a private dining room and a tranquil courtyard garden for sunny days.

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Care Provided by Upper Mead

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lynn Lovett (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Upper Mead

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,700
    • Self-Funded Residential Dementia Care from £1,700
    • Self-Funded Nursing Care from £1,700
    • Self-Funded Nursing Dementia Care from £1,700
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Residential Dementia Care from £1,749
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750

  • Fees are dependant on needs and are to be discussed with the home manager prior to admission.
  • (these prices are only a guideline, please contact Upper Mead to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upper Mead does not have strict visiting hours, however, it is suggested that all visitors avoid meal times unless joining a loved one for dinner. The home also kindly ask that visitors respect the people they support and ask that everyone has left the home by 6pm so that staff able to settle all of the people they support, unless otherwise agreed with the manager or nursing staff


  • Parking

  • Upper Mead has a small car park situated around the back of the home and on street parking opposite the entrance to Upper Mead.


Upper Mead Reviews (35)

Total of 35, showing 21-35
9.9

Upper Mead has a Review Score of 9.9 (9.907) out of 10, based on 13 reviews in the last 2 years. Over all time Upper Mead has 35 reviews.

Overall Experience

  • 29
  • 6
  • 0
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Date Published

35
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22

Review from Janice F (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to Upper Mead on 18 November 2019 after 13 weeks in the hospital finally diagnosed with delirium/dementia and too weak to walk. Mum is a naturally unsocial person and has lived on her own for 20 years, but in a week or so she had been on an outing and had made a friend. She was also walking
with the aid of a zimmer. Although mum has deteriorated over the last year and spends more time in her room because of her heart condition that makes her tired, she is extremely well cared for by the excellent care staff, and on my last visit recently proudly showed me her painted nails done by Upper Mead staff. Mum also has her hair cut and blow-dried which makes her looks lovely. Last Christmas Day we were invited to join mum and her friend for Christmas lunch for a very small cost. We had a lovely time. It is a shame COVID has got in the way this year but we know mum is in very capable hands. Thank you, Upper Mead.

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Review from Yvonne J (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Accepted my now 93-year-old father into Upper Mead just before lockdown in march. He wasn't really looking after himself properly and felt it was the best place for him for the time being. The staff has turned dad around finding him much healthier and mobile now, he’s loving the entertainment and stimulation.
He loves the care and the way everyone looks after the people in the care home. I've always found the staff extremely caring, never anything too much trouble in these very difficult times. In August dad decided to stay as he loved it so much, that says it all. Please note I can't answer all the question from personal findings below as I haven't been inside properly because of restrictions, of which I totally agree with. Dad gives me a good update so I have a fair idea.

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Review from Linda S (Cousin of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise the staff at Upper Mead enough! Staff are friendly, helpful and willing to go that extra mile not only for our cousin but for us, as we live quite a distance away. Our cousin is happy and feels she is looked after very well. Staff have been brilliant with regards to providing a safe
and caring facility under the difficult times of Covid. A huge thank you to all the staff at Upper Mead!

Reply from Lynn Lovett, Registered Manager at Upper Mead

Thank you so much for your kind words, we are very grateful. It is lovely to be able to keep families in touch, even when they live so far away, and we are always more than happy to assist where we can to improve communication.


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Review from Vivien F (Daughter of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I could not have asked for a nicer care home for our mum. During this pandemic, all the staff have done their utmost to make mum feel safe and secure while we were unable to visit. Also going above and beyond to keep us informed and connected to mum using technology that a 93-year-old
has no idea about. Thank you so much, Upper Mead; your team should be presented with some sort of medal.
Looking forward to my next completely COVID safe visit.

Reply from Lynn Lovett, Registered Manager at Upper Mead

Thank you so much for your kind words, it is a pleasure to keep you both and mum in contact in this weird and wonderful world we live in at the moment! We are so pleased she is happy and settled.


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Review from Martin A (Son of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Upper Mead is looking after my mum, and looked after my father, who sadly died earlier this year. Although clearly under pressure, Upper Mead has coped well with Coronavirus, working out its own methods to enable visits and video calls. The staff show great empathy and ability when dealing with my mum,
who is hard of hearing and suffers from Alzheimer's. They are caring and good-humoured. The home appears to be managed well, although like most care homes it struggles with understaffing. Every time I have visited I have been treated respectfully and there is clearly a good atmosphere. I would recommend Upper Mead.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you for your kind words. COVID has proved a struggle but we have been overwhelmed by the support of families.


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Review from J S (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent many hours (up until lockdown) visiting my mother, a resident at Upper Mead for just over two years, I wish to say how thankful I am to the brilliant team. The care and compassion shown to mum in this warm, friendly and welcoming home is simply exceptional. The last couple of months have
been extremely difficult for all, I can't thank the team enough for their care, reassurance and dedication to the residents. I have been able to talk to Mum through the window on loud speakerphone, also via video. Mum reassures me; 'don't worry, I am being well looked after by these lovely people, I enjoy food and the entertainment'. On VE Day, photos were sent of the celebrations, I spoke to Mum through her window, she had so enjoyed the day.

Reply from Lynn Lovett, Registered Manager at Upper Mead

Thank you so much for your kind words. We are pleased to hear you have been happy with how Upper Mead has handled lockdown, it has been a new and challenging experience for all like you say and we will be so pleased to be out the other side.


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Review from Rosemary F (Wife of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to leave this review for Upper Mead as I feel that the care my husband is getting is truly amazing. The care staff are all my heroes during this pandemic and it is so reassuring to feel that my husband is safe and well looked after in these difficult times. No words can ever be enough to
thank everyone for the care they have given to my husband and for giving me peace of mind.

Reply from Lynn Lovett, Registered Manager at Upper Mead

Thank you, Rosemary, for your kind words. We are pleased we have been able to offer reassurance at this difficult time
Lynn and the Upper Mead Team


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Review from Elizabeth R-T (Daughter of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm and friendly on all counts with respect to the care provided for the residents, very nurturing nursing care provided and activity staff too, especially the day staff. Management work well with those on the ground to ensure a lovely atmosphere for residents. My Dad really loved it here. Thank you
for the excellent understanding and care you gave him throughout his stay with you all.

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Review from Marie P (Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As an old lady of 98, I felt extremely anxious about leaving my own home.
Since living here I have felt extremely allayed, however.
The staff are caring, the food is good.
The rooms each have their own toilets and washing facilities.
A complete home from home.
The manager is excellent and very
approachable.

Reply from Lynn Lovett, Registered Manager at Upper Mead

So pleased to hear you have settled in well into your new home.
Your cheerful outlook on life brightens our days!


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Review from J L (Daughter of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 8 months mum has lived at Upper Mead, she has been welcomed and cared for with exemplary kindness and professionalism without exception. The manager creates an atmosphere where residents and staff are respected and valued. All staff go beyond the call of duty to make residents' lives as happy,
comfortable and fulfilling as possible.
It was a worrying time when the only lift broke for many days, residents were stranded upstairs and staff over-worked in running lounges and meals on 2 floors.

Reply from Lynn Lovett, Registered Manager at Upper Mead

Thank you for your lovely feedback. We are so pleased that you feel your mother is well cared for with us here at Upper Mead.


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Review from Brian R (Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care home in Sussex.

Reply from John Manning, Regional Operations Director at Upper Mead

Thank you for your kind words. I am very proud to have Upper Mead in my portfolio of services and will share your opinion with pride next time I am there.


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Review from Michael J (Son of Resident) published on 22 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the level of care that my mother has received since she moved to Upper Mead in May 2014.


Whenever I visit my mother, (1) there is invariably a smiling face to greet me - be it a resident, nurse or carer, (2) the manager’s door is “always open" (3) answers to any questions

I might have are always provided knowledgeably and promptly and (4) most importantly, my mother is happy. Moreover, whenever she has had a health issue, I have been notified immediately and kept informed of any changes to her condition. I have no concerns that she is at risk.


The staff are very helpful, attentive and friendly; nothing seems to be too much trouble for them and I think the Manager, does an amazing job. It is plain for all to see that the principle reason for this is that she is devoted and cares greatly about her residents and staff. In turn, the reason her residents and staff are happy must have a huge amount to do with her.


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Review from Anne C (Wife of Resident) published on 13 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been cared for in the Chestnut Unit at Upper Mead for the past 18mths. He is content, always smiling at the carers and other residents. He will greet a carer who may have been out of his sight for a while with enthusiasm, he seems to feel they are his family. He is always clean and tidy,
his clothes are well laundered. There is a full programme of activities available, he is not really interested in doing anything now, but he is given the opportunity, and encouraged, to participate. He enjoys the homely cooked meals.
When I do find something I am not happy about I discuss with the manager and/or the administrator, they are always approachable and helpful.
I am pleased to have found such a happy place for my husband to be looked after.

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Review from Sally T (Wife of Resident) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general I am my husbands care. However when well - he was very particular about his appearance and dressed well. Too often I find him looking untidy - ill matching clothing - which is frequently not his own.

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Review from Julia A (Daughter of Resident) published on 15 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 93 year old mother moved to Upper Mead in June 2014 after suffering several falls and blackouts at home. She had always been a very independent lady, and we were worried whether she would cope with a move at this stage in her life. However, from the moment Mum arrived at Upper Mead, the Manager
and her lovely team made her feel so welcome and included that she settled in with absolutely no problems and has made new friends.
The staff treat all the residents with respect, humour, dignity and care. They are unfailingly kind and patient and take the time to get to know everyone as an individual.
Mum really enjoys taking part in the excellent activity program that takes place every morning and afternoon, but if on occasion she decides to have a quiet afternoon in her room one of the carers will often pop in to sit and chat with her.
The food at Upper Mead is tasty, varied and plentiful. Always freshly cooked and well presented. Cups of tea in the afternoon are often accompanied by home baked cakes!
All in all I can't speak highly enough of Upper Mead. The Manager and all the staff do a tremendous job and have created a warm and friendly community.

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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Upper Mead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.907 for Upper Mead is calculated as follows: ( (138 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 151 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Upper Mead is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Lynn

Job Title: Registered Manager

Joined: 1998

Lynn has been the registered manager at Upper Mead for 5 years and before that worked at Upper Mead as a Team Leader in the Dementia Unit - in total for Lynn has worked at Upper Mead for 20 years and has enjoyed every minute of it!