Burlington Nursing & Residential Home

109/111 Victoria Drive, Bognor Regis PO21 2DZ
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8.6 8 Reviews
  • Burlington Nursing & Residential Home, Bognor Regis
Acquired by Prime Care Group in November 2023

Burlington Nursing Home has been providing high-quality care for residents for many years, and since its acquisition by Prime Care Group in November 2023, it has seen significant improvements under the new management. The home is dedicated to delivering personalised care and attention to each resident, ensuring their well-being, comfort, and dignity.

Under the leadership of Prime Care Group, Burlington Nursing Home has implemented enhanced care practices, staff training, and facility upgrades, making it a safe and welcoming environment for both residents and their families. With a strong focus on continuous improvement, the team is committed to maintaining the highest standards of care, from medical support to emotional well-being.

With Prime Care Group’s extensive experience in the healthcare sector, Burlington Nursing Home is well-positioned to offer exceptional service, fostering a positive and caring atmosphere that residents and their loved ones can trust.

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Care Provided by Burlington Nursing & Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Burlington Nursing Home Ltd
  • Person in charge
  • Anna Whiteside (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (20)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010
    • Number of floors: 2

Funding & Fees Guide for Burlington Nursing & Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,250
    • Self-Funded Residential Dementia Care £1,000 – £1,450
    • Self-Funded Nursing Care £1,250 – £1,600
    • Self-Funded Nursing Dementia Care £1,400 – £1,750
    • RESPITE Self-Funded Residential Care £1,000 – £1,250
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,450
    • RESPITE Self-Funded Nursing Care £1,250 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,750

  • Fees are based on individual needs and will be provided once an assessment is completed.
  • (these prices are only a guideline, please contact Burlington Nursing & Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcome families and friends who wish to visit loved ones as well as other healthcare professionals.


  • Parking

  • Parking space on the road without any restrictions. The home also have a slope for any wheelchair users who wish to visit.


Burlington Nursing & Residential Home Reviews (8)

8.6

Burlington Nursing & Residential Home has a Review Score of 8.6 (8.628) out of 10, based on 8 reviews in the last 2 years. Over all time Burlington Nursing & Residential Home has 8 reviews.

Overall Experience

  • 6
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  • 1
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Review from B S (Daughter of Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father has been a resident in this nursing home since June 2024. Initially, we were not happy with his care, feeling that (A) there were inadequate staff. (B) He was not cared for well. (C) Records on his falls were not recorded correctly.
However, we have been pleasantly surprised by his quality
of care now. The home itself seems calmer and more controlled. The staff appear less stressed and there are more. My father seems content and happy and his appearance and demeanour have improved. Overall, we are happy with the changes we see.

Reply from Anna Whiteside, Manager at Burlington Nursing & Residential Home

Thank you for sharing your feedback about your father's experience at our nursing home. We truly appreciate your honesty and are pleased to hear that you have noticed positive changes in his care and well-being.We sincerely regret that your initial experience did not meet expectations, and we take concerns about staffing, care, and record-keeping very seriously. Ensuring the safety, comfort, and happiness of our residents is our top priority, and we continuously work on improving our services.It's heartening to know that you now find the environment calmer, the staff more attentive, and your father happier and more comfortable. Your words mean a lot to our team, and we will continue to strive for the highest quality of care.


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Review from Laura N (Granddaughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has lived at Burlington Nursing & Residential Home for over a year and we are incredibly happy with the care she receives. Since the new management took over, the home has really improved.
The carers are kind, engaged and know how to care for each resident as an individual. They make us feel
welcome in our visits and there is always someone to chat to should you have any concerns about your relative.
When my nan has been unwell, the nursing team have been quick to act and keep us well informed.
They also care about ensuring my nan has company and know her needs inside out. The activities have also really improved over the year and we enjoy seeing updates posted to social media of what she has been up to! The activity coordinator is fantastic and very caring.
It isn't an easy decision to put your relative into care however Burlington has made this easier by their kind approach and family feel to the home. My nan is very happy here!

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Review from Darren E (Son of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Top team, they are always smiling, great standard of care is given to my mother, she feels safe and trusts the team. The only negative is because they are giving such a great level of care to the residents, they can be a bit slow opening the door!

Reply from Anna Whiteside, Manager at Burlington Nursing & Residential Home

Dear Darren, thank you so much for your lovely feedback! We're thrilled to hear that your mother feels safe and well cared for and that our team's warmth and dedication are making a positive impact. Your kind words mean a lot to us. We appreciate your understanding regarding the door delay. It's a reflection of our commitment to prioritising the care and safety of our residents. That said, we'll look into ways to improve responsiveness without compromising the quality of care. Thanks again for sharing your thoughts!


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Review from Pat D (Mother of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Burlington Nursing & Residential Home is a nursing home that I am happy and relaxed to leave my son in their care, knowing he is safe and well and happy.
The staff are well-trained and caring and I couldn't ask for more.
This is the first year I was happy to leave him at Christmas as I know he will
be well looked after on all fronts.
A massive thanks to all who work there.
Merry Christmas.

Reply from Anna Whiteside, Manager at Burlington Nursing & Residential Home

Dear Pat, thank you so much for your heartwarming feedback. We are truly honoured that you feel happy and relaxed entrusting your son to our care at Burlington. Knowing he feels safe, well and happy means the world to us, as it's exactly what we strive for every day. Our team is dedicated to providing the highest level of care and your kind words about their training and compassion are deeply appreciated. It's wonderful to know that this Christmas brought you peace of mind and we're so glad we could support you and your son. A massive thanks to you for your trust and kind wishes. Merry Christmas to you and your family and we look forward to continuing to care for your son with the same dedication in the year ahead.


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Review from Andrew H (Son of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at Burlington Nursing & Residential Home, Mum has received a wonderful welcome and attentive care. It inevitably took a little while for Mum to become accustomed to her new home and particularly, the loss of independence that came with it. However, in the short time since Mum arrived,
it has been very apparent that the manager sets the tone and it is a very positive, collaborative one in which Mum's care is openly discussed and we feel part of the team ensuring Mum has her needs fully catered for. The wider team at Burlington could not have done more to make her feel at home, encouraging her to decorate her room with personal items and to make that space her own. Importantly, the medical and nursing care has been exemplary and there is always a willingness to accommodate Mum's particular needs, such as getting to church or trips out to the shops when the weather permits. Burlington is a super place where Mum is safe, comfortable and increasingly happy as she continues to settle in.

Reply from Anna Whiteside, Home Manager at Burlington Nursing & Residential Home

Dear Andrew, thank you so much for your thoughtful and kind feedback. It's heartwarming to hear how well your mum has settled in at Burlington and that she feels safe, comfortable and increasingly happy. We understand how challenging the transition can be and it's wonderful to know that our team's efforts to create a welcoming and collaborative environment have made a positive difference. We are particularly glad that you feel involved in the care process and that your mum's individual needs, from personalising her space to maintaining her routine with church visits and outings, are being met. Our priority is always to provide attentive, compassionate and personalised care, so it means a lot to hear this has been your experience. Thank you again for your kind words - they truly motivate our team to continue providing the best possible care.


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Review from Tracey W (Daughter of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is so happy at Burlington Nursing & Residential Home, I could not wish for a better place for him. Since the new manager has taken over the home, the improvement has gone from a 5 to 10 out of 10 plus in all aspects. The food is so good and my dad, albeit he has dementia and was a very fussy
eater, absolutely eats everything now. The staff are very welcoming, polite and caring to all residents and family who visit. I hope all this continues for the future.

Reply from Anna Whiteside, Manager at Burlington Nursing & Residential Home

Thank you so much for your wonderful feedback. It brings us great joy to hear how happy your dad is at Burlington Nursing Home. Knowing that he is enjoying his meals and thriving in his environment means the world to us. We're especially grateful for your kind words about the improvements under the new management and the dedication of our staff. Our team strives to create a welcoming, caring and supportive environment for both residents and their families, so it's heartening to know these efforts are making a positive impact. We are committed to maintaining and building on these standards to ensure your dad and all our residents, continue to feel safe, cared for and valued. Thank you again for sharing your experience. It truly motivates us to keep doing our best.


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Review from C H (Daughter of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say enough about this care home. It is like a home from home. I was so worried about my mum having to go into a nursing home but she has been at Burlington Nursing & Residential Home for eleven months now and gets such wonderful care. The carers are second to none and know how to cope with
residents' different needs so well. The management team, kitchen staff (lovely food), housekeeping and maintenance are brilliant too. You are made to feel very welcome when visiting and are always able to speak to the manager or assistant manager. My mum is very happy here.

Reply from Anna Whiteside, Manager at Burlington Nursing & Residential Home

Thank you so much for your kind words and thoughtful review. We are truly delighted to hear that your mum feels at home with us and that her experience at Burlington Nursing & Residential Home has been so positive. Our entire team, from the carers to the kitchen, housekeeping and management, works hard to ensure our residents receive the best possible care and it means the world to us to know that you and your mum are happy. We're always here to support and welcome you during your visits. Thank you for your trust and appreciation!


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Review from Lorraine R (Friend of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The care at this home is disgusting. My ex-partner was there from December 2022 forward to the 1st of September 2023. He has dementia. He fell down the stairs. My daughter got a phone call to say he was okay. Then got another call to say he had been taken to the hospital my daughter was never told by
the home that this had happened. She only found out when she went to see her dad who told her! The paramedics raised safeguarding with CQC about the home and my family were not happy with any of the response from the manager. As a result of all this my daughter got an email to find another home for her dad from the owner. They need shutting down. I wonder how many other things have gone on in this home and been covered up.

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Current Review Score: 8.6 (8.628)

Overview of Review Score

The Review Score of 8.6 (8.628) out of 10 for Burlington Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.278 for Burlington Nursing & Residential Home is calculated as follows: ( (61 Excellents x 5) + (10 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 90 Ratings = 4.278

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.35 Points relating to the number of positive Reviews for Burlington Nursing & Residential Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 6 Positive Reviews ÷ 8 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Nimisha

Nimisha Rojimon

Job Title: Nominated Individual

Joined: 2023

Nimisha has extensive experience in the healthcare industry. She began her career as a Registered Nurse in 2000 and transitioned to a CQC Registered Manager for a Domiciliary Care service in 2020. As of November 2023, she is the nominated individual for Burlington Nursing Home.


Anna

Anna Whiteside

Job Title: Registered Manager

Joined: 2024

Anna has been working in the healthcare industry for a long time. She began her career in home care as a Manager and later became an Area Manager. Since January 2024, Anna has been the Registered Manager at Burlington Nursing Home.


Frequently Asked Questions about Burlington Nursing & Residential Home

What types of Care is Burlington Nursing & Residential Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Burlington Nursing & Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Burlington Nursing & Residential Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Burlington Nursing & Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Burlington Nursing & Residential Home to the centre of Bognor Regis?

0.4 mile(s) as the crow flies, distance by road may be significantly further.