Wellcross Grange is rated “OUTSTANDING” by the Care Quality Commission (August 2022). The family owned and run nursing home is rated in the top 4% nationally.
Wellcross Grange is a family owned and run nursing home located in an attractive country home set in three acres of lawned grounds complete with duck and koi pond for residents to enjoy.
Wellcross' fantastic team of permanent staff allows it to consistently deliver personalised and outstanding nursing care in a relaxed and friendly environment for up to 45 residents. There is a strong focus on quality training of staff, which always drives care provision, and they strive to improve the lifestyle and well-being of adults with many specialist conditions.
They have a mixture of rooms in the home to choose from, these range from large traditional rooms to more modern special purpose ones, most have ensuite facilities. All rooms have a nurse call system as standard and residents are encouraged to bring their own personal effects with them which allows residents to personalise their room and make them feel at home.
The inhouse chef allows Wellcross to deliver a tasty and varied menu and cater for any special dietary requirements a resident may have. Residents also benefit from the regular visits made by a hairdresser, physiotherapist and chiropodist.
They make a special effort to retain strong links with the surrounding community and have several local groups and volunteers actively visiting the home, in addition to the inhouse activities.
Deciding on care can be a daunting proposition for many people and they are more than happy to answer any question you may have. Please feel free to get in touch if you would like more information.
Wellcross Grange has a Review Score of 9.2 (9.244) out of 10, based on 26 reviews in the last 2 years. Over all time Wellcross Grange has 45 reviews.
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Review from Andrew P (Nephew of Resident) published on 7 March 2025
Submitted via Website •
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Overall ExperienceOverall Experience2.0 out of 5
My rating reflects the enormous yearly fee increases imposed by DSL Care Ltd, trading as Wellcross Grange Care Home, not the quality of the care or the staff.
Back in January 2021 my relative was being charged £3,410 per month. In November 2024 I was informed of the latest increase to £7,500 per month,
effective from 1 January 2025. That's an increase of almost 120% compared to 2021.
I tried raising the subject with the company but this did not produce any change, not even after I said that I would have to consider moving my relative. So, despite him having been a resident at Wellcross Grange for many years, I was left with no choice. As his power of attorney I have a duty to safeguard his finances and the escalating fees made his continued stay there untenable.
I'm pleased to say he is now in a new home and is very content, and while Wellcross Grange was charging £7,500 per month, he is now being charged £5,930 monthly for comparable care and facilities.
Reply from Campbell Lyle, Managing Director at Wellcross Grange
Thank you for taking the time to leave a review and for clarifying that your concern related to cost rather than care. For some context, our home has had the privilege of providing care for your uncle for 30 years. During this time, we've watched him age, and naturally, his care needs have evolved. This increase in care needs is the primary reason for the fee adjustments, which we had previously communicated. When a resident's falls risk or personal care requirements grow, we must allocate additional staff time to ensure they receive the best possible care.While inflation and government legislation have certainly impacted care providers in general, it is the increased care needs that have been the main factor in the price changes. We understand that there may be more affordable options out there, but we believe that the high quality of care at our home remains a key differentiator. We are saddened that he was unable to remain in our care and wish you luck in his new placement.
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Review from Kirstie M (Daughter of Resident) published on 29 January 2025
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
With the incredibly hard decision of moving our Mum to a care home, we couldn't have asked for more. All the staff are so welcoming, caring and supportive, not only to Mum but they recognise us, as family, as part of the whole Wellcross community. Mum is very settled and treated with care, respect and
dignity, as an individual. Staff make every effort to always listen to anything we feel Mum would need or want. The environment is extremely welcoming whatever time or day it is. Wellcross staff value their residents and do all they can to engage them and truly know them. They have daily activities and visitors to bring interest to the day. It feels very much like an extended family. We could not have asked for a better place, with kind-hearted staff. Thank you.
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Review from Susan S (Daughter of Resident) published on 29 January 2025
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
I moved my 91-year-old mum, who has dementia and requires nursing care, into Wellcross Grange in October 2024. After visiting most care homes in the area, Wellcross Grange stood out for its exceptional staff, who are passionate, professional, and genuinely care about the residents. My mum is always
looked after with great care and attention, and she is happy in a calm, peaceful environment. The General Manager, a registered nurse, and the 24/7 nursing staff, carers and support teams provide outstanding care. The dedicated Administration Manager ensures families are regularly updated and supported. The home offers wonderful services, including hairdressing, which my mum enjoys, and its catering and facilities are of the highest standard. It's reassuring to see her settled, comfortable, and surrounded by kindness. Wellcross Grange has exceeded my expectations, treating my mum with the love and respect she deserves. I couldn't recommend it more highly.
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Review from B W (Daughter of Resident) published on 17 December 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Almost like a home from home. Mother seems to be happy in her own little world. She is always clean and well cared for and the staff are wonderfully kind to her. We are kept informed of her progress or lack of, and changes in medication at all times.
Overall a positive experience and a relief to see
her settled in a happy environment. Many thanks.
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Review from John B (Husband of Resident) published on 3 December 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Management and staff are happy and competent, ensuring that residents are very well cared for. The catering is excellent and of high quality. There are regular entertainments and activities. Wellcross overall is very well run by management and staff alike. Safe and secure, excellent food and drink.
The residents are treated with dignity and given efficient care and support at all times. The home is clean and tidy with lovely grounds and pond, which are a plus in the spring and summer months. In addition, nurses and doctor are always available, if necessary, to check and ensure all are healthy and free from any viruses. The wellbeing of residents is of prime importance.
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Review from Lynda M (Daughter of Resident) published on 3 December 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My mother has been resident at Wellcross Grange for over one year. The care she receives is top-class. We couldn't ask for better care. She is happy here. All her needs are catered for to a very high standard. Mum is kept busy with a varied and full activities programme. They think of everything! The
staff team are dedicated and caring. They are well-trained in all aspects of elderly patient care. Many of the staff have worked at Wellcross for a significant length of time which indicates a happy workplace.
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Review from Tristan H (Respite Resident) published on 21 November 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
I would like to say a huge thank you and appreciation to all the staff and management at Wellcross Grange, for their outstanding, personal, high-quality and kind care they gave me. I stayed at Wellcross for a two weeks respite stay. I am a Tetraplegic following an accident, and so require detailed personal
and medical care. The services, care and environment at Wellcross are excellent. The management were extremely attentive, detailed and responsive with me, and all the staff, from handyman and cleaners to nurses and doctors, were extremely friendly, caring and adaptable to me at all times. Even in my more complicated situation, they were very flexible and resourceful responding to my sometimes unusual and specialised needs. Always with a can-do and pleasant, caring attitude. The environment and atmosphere at Wellcross is lovely; the food was always delicious and varied, and the house and gardens provide a beautiful location and ambience. Highly recommended. I will be coming back.
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Review from Christopher A (Son of Resident) published on 15 November 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My mother has been a resident at Wellcross Grange for over three years. Throughout this time the standard of care has been excellent. She always seems happy, undoubtedly due to the staff interacting with residents and encouraging them to join in activities. She is always clean, as are her clothes, room
and communal areas. The family is kept well informed of all medical developments. Every member of staff we meet is friendly and helpful. It seems they don't just care for people, they care about them.
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Review from I T (Son of Resident) published on 29 October 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Our mother has been a resident at Wellcross Grange for just over 12 months. We have been absolutely delighted with the team, the facilities and the care Mum has received. The management team could not have been more attentive and receptive to any questions we have had. Mum is always positive about the
care team and loves the activities that are offered. Having experienced other nursing homes we know what good and bad care looks like. Wellcross offers excellent care.
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Review from Louise S (Daughter of Resident) published on 25 October 2024
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Overall ExperienceOverall Experience5.0 out of 5
As a family we had to make the very difficult decision to place our Dad into a nursing home for end-of-life care in late August 2024. After looking at different settings and speaking to friends we visited Wellcross Grange, from the moment we entered the beautiful grounds and house we knew that this
would be the best place for Dad. We were so fortunate that Dad was able to spend his 3 short weeks at Wellcross Grange, after a very stressful few months in hospital it was a breath of fresh air to be with people who are so devoted to offering an exceptional level of care at all times. Dad was treated with dignity, respect and amazing nursing care - this care was also passed on to us as a family when we were struggling to cope at such a sad and distressing time. We as a family will be forever grateful to everyone who supported us throughout this short time - Thank you is not enough Manager and all the wonderful staff!
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Review from D P (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Our parents were only here for 6-18 months respectively but in that time Wellcross Grange became a part of the family. All staff were really friendly and welcoming. Our parents were well cared for and the staff would always contact us if they were unwell or needed anything. They were also supportive
of us as a family and they still offer us support after our parents have passed away, welcoming us when we visit the home.
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Review from Peter L (Husband of Resident) published on 18 October 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
This is my first experience of a care home and I am pleased with the way my wife is looked after and cared for. I feel she is content and at home in Wellcross Grange.
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Review from J W (Friend of Resident) published on 16 October 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
I would like to extend my heartfelt gratitude to the staff and management at Wellcross Grange for the exceptional care provided to my dear friend during his stay. The professionalism and compassion demonstrated by the team made a significant difference in his quality of life, especially given his mobility
impairment. The facilities at Wellcross Grange are outstanding, and the beautifully maintained grounds create a peaceful and inviting atmosphere. It's evident that the well-being of the residents is a top priority. I highly recommend Wellcross Grange to anyone seeking a safe, caring, and responsive environment for their loved ones. The staff truly go above and beyond, making it a wonderful place for care. Thank you for all that you do!
Reply from Bryson Gifford, Operations Director at Wellcross Grange
Thank you for your very kind review. It means a great deal to our team when their effort is noticed and appreciated. We are extremely lucky to have the team we do.
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Review from Jack H (Great-grandson of Resident) published on 3 October 2024
Submitted via Website •
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Overall ExperienceOverall Experience1.0 out of 5
Me and my family have had a terrible experience while my late great-grandmother was in there care. I wouldn't recommend anyone to send their loved ones to be "cared" for at this nursing home. They have treated my great-grandmother so poorly she ended up receiving a broken toe while being in their care
although she was bed-bound and had no mobility at all. Her health and hygiene were mistreated before she passed away she was found to have fungal thrush. The doctor said it had been from having poor oral care, which resulted in her mouth becoming black inside. We then approached the nursing home with questions regarding how she had received these problems and she was then a week later evicted.
Reply from Management, Wellcross Nursing Home at Wellcross Grange
Dear Jack, we can only repeat what we wrote in response to the very similar negative reviews recently posted by your mother, mother’s partner and grandmother. Our staff have the right to work in an environment free from abuse and harassment, in any form, from visitors. Your family did not respect this policy, or our staff, and this is the reason for the requisite notice being served to the local authority, and for the necessity for us to involve the police. We reject your claims as spurious and believe them to have been posted in malice. Your family’s continued threats and harassment of our staff and home, which includes these reviews, speak volumes and have been forwarded to the police.
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Review from V A (Son-in-law of Resident) published on 3 October 2024
Submitted via Website •
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Overall ExperienceOverall Experience1.0 out of 5
I'm writing a review regarding my nan-in-law about the services she received at Welcross Grange care home. I believe that she was ill-treated and that the services that she received were not great at all, she received a broken toe and ended up with fungal thrush in her mouth which was really bad. The
care manager and owner of this care home are a joke because neither of them wanted to take responsibility for my nan-in-law wellbeing at the care home, and when asked about her clothing and other personal belongings they both denied that nothing had gone missing when in fact her belongings were missing. The care home manager assured me that my nan-in-law was being looked after to the best of their ability which I believe isn't true because my nan-in-law was bed bound so someone please explain how on earth did she end up with a broken toe and fungal thrush in her mouth if she was being looked after? I also believe that the care home needs to be investigated.
Reply from Management, Wellcross Nursing Home at Wellcross Grange
Dear V A, we can only repeat what we wrote in response to the very similar negative reviews recently posted by your partner and partner’s mother. Our staff have the right to work in an environment free from abuse and harassment, in any form, from visitors. Your family did not respect this policy, or our staff, and this is the reason for the requisite notice being served to the local authority, and for the necessity for us to involve the police. We reject your claims as spurious and believe them to have been posted in malice. Your family’s continued threats and harassment of our staff and home, which includes these reviews, speak volumes and have been forwarded to the police.
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Review from Will C (Son of Resident) published on 2 October 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My father has been a resident of Wellcross for a couple of years now and throughout this time the level of care has been very high. Every member of staff, from the front office, care staff, cleaners and maintenance make you feel welcome when visiting and are friendly and helpful.
The food is a particular
highlight- considering the different dietary requirements residents may have meals are well presented and enjoyable.
The working culture at Wellcross is very strong, if a member of staff is having a busy day or just popping in to fix something, bring laundry etc they all take the time to check in on my father to see how he's getting on and are happy to help with anything you need.
Reply from Bryson Gifford, Operations Director at Wellcross Grange
Dear Will, thank you for the kind review. We are delighted to hear that you feel the culture in the home is very strong. This means a great deal to our team. It is a pleasure caring for your father and we are grateful for your support.
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Review from P H (Daughter of Resident) published on 18 September 2024
Submitted via Website •
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Overall ExperienceOverall Experience1.0 out of 5
I wouldn't recommend anyone put their members of family in this care home. Well it shouldn't be called a care home because it is far from a care home. My mother was subjected to a few incidents in this place. 1st she had a male resident get in her room, lock the door and get in her bed, 2nd she was
manhandled in personal care which resulted in a broken bone, 3rd she ended up with fungal mouth thrush due to lack of proper mouth care which was actually disgusting, and 4th she had personal belongings go missing from her room including her clothing and had her clothing damaged. When challenged about these issues the management used the behaviour of the family for a reason to evict an 83 yr old woman, absolutely diabolical. This care home brings shame on the care home system and shouldn't be allowed to practice as your loved one is just a money sign to these people, not a human being.
Reply from Management, Wellcross Nursing Home at Wellcross Grange
Dear Paula, we can only repeat what we wrote in response to the negative review recently posted by your daughter. Our staff have the right to work in an environment free from abuse and harassment, in any form, from visitors. Your family did not respect this policy, or our staff, and this is the reason for the requisite notice being served to the local authority, and for the necessity for us to involve the police. We reject your claims as spurious and believe them to have been posted in malice.
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Review from A M (Son of Resident) published on 12 September 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My father was a resident at Wellcross Grange for 2.5 years. During his time at Wellcross, he was very well looked after in a very professional way. The staff are caring, professional, friendly and nothing is too much trouble. The staff always go out of their way for the residents. The home is a small,
family-run company and this is really shown in the service provided and the atmosphere that is created in the home. The grounds of the home have a superb view.
My father settled into Wellcross as his new home and he was very happy during his time. This gave the family a lot of comfort. The management and finance teams are very helpful and prompt in responding to all communication.
My father sadly passed away in August this year and we can only thank the Wellcross team for the care and compassion that they showed my Father and the family during this time.
A big thank you to the whole Team for looking after and supporting my father during his time at Wellcross.
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Review from Z H (Granddaughter of Resident) published on 3 September 2024
Submitted via Website •
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Overall ExperienceOverall Experience1.0 out of 5
Please don't ever put your family members in here. The carers ended up breaking my nan's toe and getting a fungal infection and can't explain how this happened and then gave her an eviction without telling any of her family members until a day before. Awful home, had to put 1 star but it should be no
stars they don't care how they treat residents.
Reply from Management, Wellcross Nursing Home at Wellcross Grange
We are disappointed but not surprised that you have posted this review. Our staff have the right to work in an environment free from abuse and harassment, in any form, from visitors. Your family did not respect this policy, or our staff, and this is the reason for the requisite notice being served to the local authority. For factual accuracy and as previously explained, and verified by external clinicians, your nan experienced a pathological fracture to her toe - i.e. from an underlying condition rather than impact-related.
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Review from Claire C (Daughter of Resident) published on 14 November 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Mum has been at Wellcross Grange for almost 11 months now. The transition from home to a care home is a big step - the staff at Wellcross have been and are the most caring, attentive people and have made her feel safe and welcome and an important part of the kind community at Wellcross at all times.
The
activities, food, cleaning and laundry are also very good and much appreciated. Thank you always for your cheerfulness and kindness towards both mum and I.
Reply from Bryson, Operations Director at Wellcross Grange
Thank you so much for the positive feedback, it means a great deal to the team. We are very lucky to have the staff we do. It is a pleasure to be able to care for your mum.
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Current Review Score: 9.2 (9.244)
Overview of Review Score
The Review Score of 9.2 (9.244) out of 10 for Wellcross Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.244 for Wellcross Grange is calculated as follows:
(
(226 Excellents x 5)
+
(29 Goods x 4)
+
(1 Satisfactorys x 3)
+
(3 Poors x 2)
+
(48 Very Poors x 1)
)
÷ 307 Ratings = 4.244
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Wellcross Grange is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 45 registered maximum number of service users is 9, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 10 Aug 2022
Overall Outstanding
Caring
Good
Effective
Good
Responsive
Outstanding
Safe
Good
Well-led
Outstanding
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
What types of Care is Wellcross Grange registered for?
Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Wellcross Grange provide?
Palliative Care, Day Care & Convalescent Care are other types of care provided.
How many Rooms does Wellcross Grange have?
There are 35 Single Rooms and 5 Couples/Companion Rooms.
What are the Facilities & Services at Wellcross Grange?
Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Wellcross Grange to the centre of Horsham?
2.5 mile(s) as the crow flies, distance by road may be significantly further.
