Wellcross Grange is rated “OUTSTANDING” by the Care Quality Commission (August 2022). The family owned and run nursing home is rated in the top 4% nationally.
Wellcross Grange is a family owned and run nursing home located in an attractive country home set in three acres of lawned grounds complete with duck and koi pond for residents to enjoy.
Wellcross' fantastic team of permanent staff allows it to consistently deliver personalised and outstanding nursing care in a relaxed and friendly environment for up to 45 residents. There is a strong focus on quality training of staff, which always drives care provision, and they strive to improve the lifestyle and well-being of adults with many specialist conditions.
They have a mixture of rooms in the home to choose from, these range from large traditional rooms to more modern special purpose ones, most have ensuite facilities. All rooms have a nurse call system as standard and residents are encouraged to bring their own personal effects with them which allows residents to personalise their room and make them feel at home.
The inhouse chef allows Wellcross to deliver a tasty and varied menu and cater for any special dietary requirements a resident may have. Residents also benefit from the regular visits made by a hairdresser, physiotherapist and chiropodist.
They make a special effort to retain strong links with the surrounding community and have several local groups and volunteers actively visiting the home, in addition to the inhouse activities.
Deciding on care can be a daunting proposition for many people and they are more than happy to answer any question you may have. Please feel free to get in touch if you would like more information.
Wellcross Grange has a Review Score of 9.2 (9.244) out of 10, based on 26 reviews in the last 2 years. Over all time Wellcross Grange has 45 reviews.
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26
19
Reviewer Connection to Wellcross Grange
20
10
2
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2
1
1
1
1
1
1
1
Overall Experience
39
1
0
1
4
Date Published
45
16
19
26
19
Review from Simon C (Son of Resident) published on 20 October 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
While the facilities and activities are certainly very good, the best thing about Wellcross is the staff, from cleaners, cooks, and laundry all the way up through the nurses and management staff. They do all they can to create a genuine sense of family and community, giving residents something to look
forward to every day. Every request has been taken seriously and actioned and the staff go above and beyond the normal expectations unhesitatingly. We could not have hoped for a better environment for my dad.
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Review from David M (Son of Resident) published on 18 October 2023
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Overall ExperienceOverall Experience5.0 out of 5
The whole team and management are so caring and the culture and environment are really positive and engaging. The whole team always have a smile on their face and time to catch up etc which for residents and family alike is very much appreciated. My dad is very well cared for and the environment is
calm for for him and all residents, everyone is friendly. The care and communication are excellent!
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Review from A W (Daughter-in-law of Resident) published on 10 October 2023
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Overall ExperienceOverall Experience5.0 out of 5
So pleased we were lucky enough to be able to move my father-in-law into the amazing care of the staff at Wellcross Grange. He has thrived since he moved in March. Everyone we have met has been supportive of not only him but us as well. Outstanding.
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Review from Philip D (Nephew of Resident) published on 10 October 2023
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Overall ExperienceOverall Experience5.0 out of 5
We've noticed a real improvement in my uncle's mental health since he moved to Wellcross Grange.
We really appreciate the calmness and friendliness of the home. The staff go the extra mile to develop relationships with the residents. Being a small family-run business is really reflected in the level
of care which cannot be replicated by the big companies.
My uncle said, "You get what you pay for don't you". I couldn't have said it better myself.
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Review from J S (Daughter of Resident) published on 9 October 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My mum has been a resident of Wellcross Grange for about six months. From my first visit to check its suitability I have always found the management and staff very caring and genuine. Nothing is too much trouble. From the range of activities and entertainment to the meals provided the standard is excellent.
There is a real sense of community at Wellcross Grange and it really does feel like my mum is at home.
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Review from Wayne G (Son of Resident) published on 4 October 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
I cannot praise everyone associated with the care of my father enough for the 18 months he spent in the home, the care and management are second to none and every time I or any member of my family visited we were all welcomed in with open arms and treated as part of the family of Wellcross Grange and
I would have no qualms in highly recommending the home to anyone looking for a placement for any of their loved ones.
Reply from Bryson Gifford, Operations Director at Wellcross Grange
Thank you so much for your kind reviews, it means a great deal to the team and we are glad we were able to make a difference. Please don't be strangers, you are always more than welcome to pop in for some tea and cake.
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Review from Avril C (Wife of Resident) published on 21 September 2022
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Myself and my family can't fault the love and care that the staff show my husband. There is also a hug when they can see I am struggling as well, which means a lot to me. The care and support are outstanding. Thank you.
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Review from Yvonne W (Daughter of Resident) published on 11 August 2022
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Overall ExperienceOverall Experience5.0 out of 5
We visited many homes before choosing Wellcross Grange and were taken in by the warm welcome we received and the friendly staff we encountered, as well as, the facilities and atmosphere. The professional manner of discussion immediately gave us confidence in the suitability of the home. When we got
back in the car we all just nodded in agreement that it was the right place. We have been more than pleased with the support, comfort and dignity our father has received. Furthermore, we have felt that we, too, have been supported. In the best organisations working as a strong team is necessary and it is clear that this is evident in Wellcross through its administrative practises, catering, housekeeping and nursing and care staff along with numerous roles that have led to such high standards being maintained. Equally, all the staff have shown empathy, compassion and kindness. At the end of his long life, our father has been given the best of care, respect and dignity that we could have hoped for.
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Review from Barbara S (Daughter of Resident) published on 29 June 2022
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My mother has been well looked after by the very caring and responsive staff, who go out of their way for the residents. All amenities are very good and I would rate the home very highly and would recommend it to others.
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Review from J A (Daughter of Resident) published on 29 June 2022
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
We chose Wellcross Grange for Mum because it felt inclusive. Residents are seen for the people they are and not by need. The home has a welcoming and friendly atmosphere and a family feel - it doesn't feel like an "institution" but rather Mum and the other residents' home. The management team are very
approachable and very prompt in their responses. They listen to what we say and actions are quickly agreed upon. The staff are all friendly and welcoming. We are allowed, indeed encouraged, to contribute to Mum's care. We never feel in the way (although I'm sure we are sometimes). Mum is always engaged. Her presence (and comments when she makes them) are valued. We feel Wellcross is a safe and caring home and we feel grateful to have found it and secured a place for Mum.
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Review from Jeff B (Son of Resident) published on 30 May 2022
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
We are delighted with the standard of care my mother has received since arriving at Wellcross Grange in January 2020. The staff are brilliant and it is such a well-run home. Thank you to all of the team. We chose well!
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Review from M N (Power of Attorney of Resident) published on 14 April 2022
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Overall ExperienceOverall Experience5.0 out of 5
I am very pleased that my friend is a resident at Wellcross Grange as I know that she is treated with great care and attention by all members of staff. They treat her with much love and dignity and I am grateful for all the nursing home is doing for her.
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Review from Sarah G (Daughter of Resident) published on 4 April 2022
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Wellcross Grange is an extremely caring nursing home and is run in a highly professional manner. We feel that staff go beyond their duty to create a safe and happy home for everyone. Thank you for all the care and attention you give.
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Review from Nickie A (Daughter of Resident) published on 29 November 2021
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Overall ExperienceOverall Experience5.0 out of 5
We couldn't be more thankful to have chosen Wellcross Grange for Mum and her complex needs after her stroke. Mum was cared for with dignity and love and we are most grateful to all the staff. The residents all seemed very happy on our daily visits (although Mum had to remain in her own room). Time
was taken by the activities coordinators to sit with Mum so she didn't miss out on conversations - Mum also had late-stage dementia. We wouldn't hesitate to recommend Wellcross Grange. Many thanks.
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Review from Paul A (Son of Resident) published on 17 August 2021
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My father has received great care while in the home. He has been very well looked after and we are very thankful for the care and attention given to him. The home has always been very responsive and manages to anticipate all his needs and requirements. We are very happy.
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Review from Maggie W (Daughter of Resident) published on 5 January 2021
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
When Mum needed somewhere on being discharged from hospital, we looked at several homes for her and Wellcross fitted all the requirements and we haven't looked back or regretted our decision. She is happy, settled and, for 100 years old, quite 'lively and amusing' with her Wellcross family.
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Review from Vicky W (Daughter of Resident) published on 5 January 2021
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Mum is very well cared for. The staff are helpful and friendly and I know Mum is well looked after.
The home is set o beautiful surroundings and I am sure will be lovely in the summer.
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Review from G M (Next of Kin) published on 25 June 2020
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Overall ExperienceOverall Experience5.0 out of 5
It is difficult to find words to express our appreciation to the Matron and her staff for the way they looked after my brother, which in normal circumstances would have been a trying time, but under the present conditions, the support to him and the family has been exemplary. The preparation at the
care home, given the difficulties arising from the pandemic, has been exceptional. He spoke very highly of the staff and his room which he described as spacious. He enjoyed sitting in the conservatory and loved being surrounded by the lovely gardens.
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Review from Tracy J (Daughter of Resident) published on 25 June 2020
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My mother stayed here for 3 months and we found the home to be fantastic. The staff could not have been more helpful. We visited several homes before deciding on the Grange and knew it was the right place as soon as we walked in due to the homely family feel and we are glad we trusted our instinct.
Thank you so much.
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Review from Jane D (Daughter of Resident) published on 22 June 2020
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My mother, as well as the rest of the family, received nothing but kindness, care and support during her six year stay at Wellcross Grange and we cannot thank everyone enough for all that they have done over the years. The difficult decisions around Covid-19 were very well managed by the management
and support team, always one step ahead and finding ways around difficulties. I am not surprised they have avoided an outbreak. The staff without exception have been amazing giving up their personal freedom for the wellbeing of the resident which they deliver with kindness, professionalism and sensitivity in extremely difficult circumstances. This is a wonderful homely and caring residence which comes highly recommended.
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Current Review Score: 9.2 (9.244)
Overview of Review Score
The Review Score of 9.2 (9.244) out of 10 for Wellcross Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.244 for Wellcross Grange is calculated as follows:
(
(226 Excellents x 5)
+
(29 Goods x 4)
+
(1 Satisfactorys x 3)
+
(3 Poors x 2)
+
(48 Very Poors x 1)
)
÷ 307 Ratings = 4.244
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Wellcross Grange is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 45 registered maximum number of service users is 9, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 10 Aug 2022
Overall Outstanding
Caring
Good
Effective
Good
Responsive
Outstanding
Safe
Good
Well-led
Outstanding
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
