Wellcross Grange

Five Oaks Road, Slinfold, Horsham RH13 0SY
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9.2 45 Reviews
  • Wellcross Grange, Horsham
Wellcross Grange is rated “OUTSTANDING” by the Care Quality Commission (August 2022). The family owned and run nursing home is rated in the top 4% nationally.

Wellcross Grange is a family owned and run nursing home located in an attractive country home set in three acres of lawned grounds complete with duck and koi pond for residents to enjoy.

Wellcross' fantastic team of permanent staff allows it to consistently deliver personalised and outstanding nursing care in a relaxed and friendly environment for up to 45 residents. There is a strong focus on quality training of staff, which always drives care provision, and they strive to improve the lifestyle and well-being of adults with many specialist conditions.

They have a mixture of rooms in the home to choose from, these range from large traditional rooms to more modern special purpose ones, most have ensuite facilities. All rooms have a nurse call system as standard and residents are encouraged to bring their own personal effects with them which allows residents to personalise their room and make them feel at home.

The inhouse chef allows Wellcross to deliver a tasty and varied menu and cater for any special dietary requirements a resident may have. Residents also benefit from the regular visits made by a hairdresser, physiotherapist and chiropodist.

They make a special effort to retain strong links with the surrounding community and have several local groups and volunteers actively visiting the home, in addition to the inhouse activities.

Deciding on care can be a daunting proposition for many people and they are more than happy to answer any question you may have. Please feel free to get in touch if you would like more information.

Care Provided by Wellcross Grange

  • Type of Service
  • Nursing Home
  • Privately Owned
  • For a maximum of 45 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Owner
  • DSL Care Ltd
  • Person in charge
  • Andrea Iacovelli (Matron/Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Last Refurbishment: 2009

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
Total of 45, showing 41-45
9.2

Wellcross Grange has a Review Score of 9.2 (9.244) out of 10, based on 26 reviews in the last 2 years. Over all time Wellcross Grange has 45 reviews.

Overall Experience

  • 39
  • 1
  • 0
  • 1
  • 4

Date Published

45
16
19
26
19
Overall Experience  Overall Experience 5.0 out of 5

My father in law has been at Wellcross Grange for about 18 months and has been superbly looked after with kindness and respect. The care is excellent with the staff always willing to support and assist the family. The food is excellently prepared and it has a good range of activities for residents.
Would absolutely recommend.

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Overall Experience  Overall Experience 5.0 out of 5

Wellcross Grange have been amazing in regards to the care of my father and also their compassion and empathy towards my family and I. The staff have always been welcoming and friendly while also acting with fantastic professionalism. Wellcross Grange are so welcoming it feels like a home from home and
are part of an extended family. I highly recommend Wellcross Grange to anyone looking for these kind of services and care.

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Overall Experience  Overall Experience 5.0 out of 5

Friendly and welcoming. Safe environment. Everything you'd want from a care home. Professional.

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Overall Experience  Overall Experience 5.0 out of 5

Friendly and welcoming. Excellent staff. Organised and professional.

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Overall Experience  Overall Experience 5.0 out of 5

We have been impressed by the kind care dad has recieved and would recommend the home to anyone in need of nursing care.

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Current Review Score: 9.2 (9.244)

Overview of Review Score

The Review Score of 9.2 (9.244) out of 10 for Wellcross Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.244 for Wellcross Grange is calculated as follows: ( (226 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) + (48 Very Poors x 1) ) ÷ 307 Ratings = 4.244

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wellcross Grange is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Aug 2022

Overall
Outstanding

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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