Review from Barbara L (Sister of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience

My brother was sent to this nursing home for end of life care. Sadly this was only for two weeks but within that time he was treated with great care, kindness and compassion by everyone.

Reply from Jacqueline Smith, Operations Manager at Westhampnett House Nursing Home

Many thanks for your valued and kind feedback. It is very important to us for our residents, who are reaching their end of life, to be supported with compassion and dignity and remain comfortable. We also strive to extend our compassion and support to those close to them during this very difficult time.

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Review from E M (Daughter of Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience

Our mother was a resident for approximately two and a half years. The staff were friendly and compassionate. They were patient with our mum's obstinacy! The small scale of the home made it more personal. Mum appeared happy and even enjoyed the food. End of life care was sensitive but realistic. All

staff were dedicated and genuinely cared and the whole team was well led. Thank you very much.

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Review from Lynda R (Daughter of Resident) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience

Mum tells me they are wonderful here! She had an accident in bed and the staff were very kind 'they changed it and put me back to bed without complaining and walked me back to bed'. They are the cat whiskers (my mother's words). 'A lovely carer painted my nails and made me feel happy, I love it here'.

It is such a pleasure to visit my mother and I feel so welcome! Thank you.

Reply from Kerry Mcdowell, Administrator at Westhampnett House Nursing Home

Thank you so much for your kind review. We are so happy that you have both felt welcomed.
We endeavour to ensure that all of our residents feel at home and are treated with kindness and respect.

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Review from Linda P (Sister of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience

My sister was cared for at Westhampnett House Nursing Home from January to August 2021 while Covid restrictions were in place.
When visiting was allowed under the restrictions we were made extremely welcome into a special area. It was plain to see my sister was well cared for and content in her surroundings.

The manager and all of her staff always went the extra mile and it was comforting for us to know that as my sister's life ebbed away she was at peace, cared for and surrounded by love in a family atmosphere. The considerate loving care we received as a family was well beyond the remit of the home.

Reply from Libby Barrett, Business Development Manager at Westhampnett House Nursing Home

Dear Linda,
Thank you so much for taking the time to write.
It was a pleasure to support your sister at Westhampnett House and I am pleased to hear you took some comfort from the team at the home during what can be very challenging times.
I will share your feedback with the team and the Home Manager.

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Review from Julia N (Daughter of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience

The staff provide a high standard of nursing care. They are responsive to my mother's needs and supportive of us visiting and do their very best to accommodate us. They are kind and caring and inform us of any concerns. I am confident that she is very well looked after.

Reply from Libby Barrett, Business Development Manager at Westhampnett House Nursing Home

Thank you Julia for your comments. We are very proud of the team at Westhampnett House and I will be sure to feed your comments back to them.

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Review from C B (Niece of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience

The staff are always friendly and I feel they have done everything they can to keep the residents safe throughout the pandemic. They have started a Newsletter to keep families up to date and in touch with what's happening in the home which we really appreciate. When I visit, there's a special room that

my Aunt is brought to which is very clean and hygienic.

Reply from Libby Barrett, Director of Operations at Westhampnett House Nursing Home

Thank you so much for your feedback. We are very happy that you are enjoying the monthly newsletter and the visits with your Aunt. It's a real pleasure to be able to support your Aunt and we hope to see you again soon.

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Review from Simon T (Son of Resident) published on 2 December 2020
Submitted via Website • Report

Overall Experience

My father spent his final 6 weeks on palliative care at Westhampnett House after being discharged from the hospital. And, wow, what a breath of fresh air the staff are at this home. Even during this very difficult time, the care staff and manager appear to work tirelessly for each resident and also

the residents' families. Top-level dignity and care for my father at all times, with regular updates, especially during his final couple of weeks. The manager is a most wonderful lady and treats families with pure respect and humanity and we cannot thank her and the wonderful team she has working with her, enough. Thank you so very, very much from the heart of all of our family.

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Review from C S (Wife of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience

All staff are very kind and friendly. They looked after my husband very well.

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Review from M A (Son of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience

Delighted with the care and attention given to my father. He was very poorly and the staff and management were always patient and cheerful towards him.

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Review from Nicholas T (Son of Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience

My mother was an emergency admission to the home from hospital over 2 years ago. She had dementia, and a history of strokes. She soon settled in, and much enjoyed her stay in the home. She had a very good relationship with all the staff who enjoyed looking after her. She celebrated her 100th birthday

in the home, and died there in June 2020 peacefully.

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Review from Helen D (Daughter-in-law of Resident) published on 15 April 2020
Submitted via Website • Report

Overall Experience

After visiting several nursing homes in the area for my father-in-law, I visited Westhampnett Nursing Home. First impression was excellent. All staff were so friendly and said 'hello' when I walked past and I observed them assisting residents in a warm, friendly manner. The manager showed me around

and I knew it would be perfect for my father-in-law who had severe heart failure and needed palliative care. The manager worked so hard and managed to arrange for him to be transferred from hospital so quickly, allowing us to take pictures and make it more homely. His room was lovely and the home was spotlessly clean. The first morning they gave him a bath which he loved. Due to the government restrictions (Covid19) we were not able to be with him for his last few days. Again the manager and her team were wonderful and kept in contact with us daily. When he finally passed away, a member of staff sat with him and they made him comfortable and pain-free. I would highly recommend this wonderful nursing home.

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Review from J R (Partner of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience

The resident died in Westhampnett Nursing Home in January 2020 suffering from Alzheimer's. We had been there for nearly three years and I cannot fault the care that he received. The staff were kind, caring and polite and adjusted to his needs. Previously I had visited at least seven nursing homes in

the area and particularly liked Westhampnett as the staff were so welcoming and the surrounding grounds so beautiful. My only criticism I have is the lack of space in the dining room for the residents, many of whom are in wheelchairs and it is the only space for activities as well as TV.

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Review from H M (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience

Staff went out of their way to accommodate my mothers needs. They have been very compassionate and contact the doctor as needed. There could not be enough compliments about the manager and the deputy manager.

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Review from C S (Daughter of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience

My mother was in Westhampnett Nursing Home for just a month where she was cared for perfectly. The staff were fantastic and mum was always so beautifully clean and cared for. The last few days of mums life came so suddenly but she and us were cared for with complete professionalism and dignity. We couldn't

have asked for a better place for mum to spend her last month.

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Review from Louise E (Daughter of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience

My mother arrived at Westhampnett Nursing Home at the beginning of November 2019 for which would be her last few weeks.
The care and attention that she received was outstanding. All the staff are just wonderful, in particular, the manager who was with my mum at the end, I arrived only a couple of minutes

after. Not only did they show extreme care and kindness to mum, they showed it to myself and my dad as well.
We couldn't have wished for her to be in a better place.
I would also say that the funeral home commented that when she arrived with them "she was immaculate and had quite clearly been very well looked after".
Thank you to everyone involved in my mum's care for those few weeks.

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Review from C W (Nephew of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience

Westhampnett House is staffed by wonderful caring personnel and it takes a special kind to deal with aged people.

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Review from A L (Daughter of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience

My mother had been a resident at Westhampnett Home for nearly 10 years when she died there peacefully at the end of September. Throughout her time there she has been treated with the utmost care, compassion and dignity. Any medical problems, whether trivial or serious, were dealt with promptly and appropriately,

and if I went away I knew I could trust the staff to look after her with complete confidence.

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Review from Jennifer N (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience

Having no experience of care/nursing home it was rather daunting for me to choose somewhere for my 94-year-old father. The first few homes offered to me by social services were too far away, an inconvenience to get to easily. Westhampnett Nursing Home was in an ideal position, in an area that we know

well. I was impressed on my first visit, everything was clean, tidy and bright. My father's rooms was very small but adequate but had all he needed. The staff were all very kind, friendly and welcoming.
I am sure he was made as comfortable as possible for his last days. He arrived on Monday 15th July but sadly passed away in the early morning of Wednesday 24th July.

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Review from Carolyn G (Daughter of Resident) published on 18 August 2019
Submitted via Postal Card • Report

Overall Experience

My mum was very well looked after when she was a resident. Everyone was very caring and she was very pleased with the service she received.
Nothing was too much trouble for the staff and they did their best to accommodate Mum's wishes.
Everyone I encountered was kind and courteous and I felt very

comfortable leaving my mum in their care.

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Review from T H (Daughter of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience

The atmosphere is caring and loving. Staff go out of their way to be kind and attentive to the residents. It really is like a home, not an institution. My very elderly mother is happy and well looked after. The delightful sitting/dining room looks out at the sunny terrace and gardens.

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Westhampnett House Nursing Home

Care Provided by Westhampnett House Nursing Home

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Funding & Fees Guide for Westhampnett House Nursing Home

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