Barchester Westlake House Care Home

Pondtail Road, Horsham RH12 5EZ
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9.9 126 Reviews
  • Barchester Westlake House Care Home, Horsham
Barchester Westlake House Care Home offers first class care and comfort in Horsham, West Sussex.

Located in a leafy rural countryside setting, yet local to picturesque and thriving Horsham Town Centre, Westlake is a warm, friendly and an inviting home, offering first-class 24-hour nursing and residential care in West Sussex.

Less than a five-minute drive to the nearest rail station, with plenty of local amenities on the doorstep, Westlake is proud of its beautifully maintained and nurtured gardens which both residents and visitors to the home can enjoy all year around. The home is also delighted to have received a 'Good' in their latest CQC inspection in July 2019.

A dedicated and experienced team are passionate about providing quality care that affords the best possible alternative for those who are no longer able to manage at home. Staff empower residents to regain independence, choice and freedom in their lives in a safe and comfortable setting.

Westlake has en-suite, fully furnished bedrooms which can be personalised, beautiful lounge areas with pretty views as well as elegant dining rooms in a relaxed atmosphere. A team of highly qualified and attentive staff really focus on the individual needs of residents with a bespoke care plan for each person.

Westlake House are delighted to be offering free Wi-Fi to residents and visitors. This allows residents more ways of keeping touch with their loved ones. Bedrooms are also set up with a Sky connection and phone line should you wish to make a private arrangement for this.

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Care Provided by Barchester Westlake House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Orthopaedic
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Theresa Sullivan (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Westlake House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,682

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Westlake House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions to visitors


  • Parking

  • Free parking on site


Barchester Westlake House Care Home Reviews (126)

Total of 126, showing 1-20
9.9

Barchester Westlake House Care Home has a Review Score of 9.9 (9.940) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Westlake House Care Home has 126 reviews.

Overall Experience

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  • 22
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Date Published

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Review from O L (Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was admitted to Westlake House Care Home for respite care after a fall at home when I needed hospital treatment.
My husband had been a resident at Westlake House Care Home for nine months, so my family knew I would receive very good care.
I am now a permanent resident.

Reply from Christine Sullivan, General Manager at Barchester Westlake House Care Home

Thank you very much for taking the time to write us a review. It has been our pleasure getting to know you and your family. I am delighted to read the lovely comments. I will share this feedback with all the staff as I am sure this will bring joy to them to know how you are feeling.


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Review from Debbie R (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum is currently a resident at Barchester Westlake House Care Home and had been for nine months following two weeks respite care.
The home is always welcoming, extremely clean, warm bright and sunny.
The staff are also very welcoming, caring, available to answer any queries etc.
The residents
are encouraged to dine together, if able, in the dining room. The food is always plentiful and flavoursome.
There are activities daily which residents are taken to if unable to manage themselves.
Westlake is not the nearest home to us however it was and is an excellent choice which I would not hesitate in recommending to anyone.
There has also been a new manager appointed in our time, her door is 'always open' and the manager is an asset to the team along with the admin assistant, home administrator and the whole nursing team and carers.
Mum is currently very poorly but I have peace of mind knowing she is cared for as well as I could if possible.
Thank you to you all.

Reply from Christine Sullivan, General Manager at Barchester Westlake House Care Home

Thank you for taking the time to write a review. We are so very proud of our team and will pass on your kind words, they will be delighted that their hard work and dedication has been recognised. We are honoured you chose Westlake House to care for your mother and it has been wonderful getting to know you all.


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Review from Laura T (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received two months of hospice care at Barchester Westlake House Care Home. The staff provided an incredibly high standard of care to ensure he was comfortable during his final moments. The family were able to spend many hours in the beautiful sunny garden with him. He enjoyed the delicious
food and friendly atmosphere. Westlake House made such a difference to our family and I thank them deeply for going above and beyond in caring for my father. Their support meant that we made many precious memories at a very difficult and painful time.

Reply from Christine Sullivan, General Manager at Barchester Westlake House Care Home

Thank you for your kind words and for taking the time to write this review. It was our pleasure to care for your father, our sincere condolences to you and your family. Westlake House provides person-centred care and will continue to deliver excellent care to our residents. We will pass your comments on to the team who will be delighted their hard work and dedication have been recognised.


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Review from Geoffrey F (Brother of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and home were very inviting. Reception area was bright and welcoming. Everywhere looked clean and comfortable for residents and there is a good mix of outings and recreation. Had a lunch there and the food was good. My brother is being well cared for and seems very content.

Reply from Christine Sullivan, General Manager at Barchester Westlake House Care Home

Thank you for taking the time to complete a review. We are delighted you enjoyed the lunch and will share your comments with our team.


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Review from Howard C (Friend of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend spent his last three months under your outstanding care and he couldn't have been in better hands.
Although rather grumpy by nature, he appreciated what was being done for him. Thank you all for your kindness to him under these difficult circumstances.

Reply from Christine Sullivan, General Manager at Barchester Westlake House Care Home

Thank you for your kind words, we will share them with our team. It was an honour to care for your friend and a pleasure to get to know you both.


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Review from Christopher D (Son of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really positive, friendly environment.
Well-run with a "can do" attitude.
Clean, well-kept environment.
Care and attention given to welfare.
Amazing positive care staff, considerable effort applied to food.
Health and safety procedures top-rate.

Reply from Christine Sullivan, General Manager at Barchester Westlake House Care Home

Thank you for taking the time to complete a review. Our team will be very happy that their hard work and dedication has been noted.


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Review from A F (Son of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home, very friendly and helpful. Always able to get hold of someone if needed. Highly recommended, my mother seems to have settled in very well.

Reply from Christine Sullivan, General Manager at Barchester Westlake House Care Home

Thank you very much for the review. We are delighted your mother has settled well. We will pass on your kind words to our dedicated team, they are always delighted to hear feedback from our residents' families.


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Review from Debbie B (Daughter of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Westlake House Care Home and all care staff are wonderful. Mum receives excellent care with humanity and respect. All in care are encouraged to get involved in the social events and to make friends if they want to but are not forced to.
I would highly recommend Westlake House.

Reply from Audrey Chiduku, General Manager at Barchester Westlake House Care Home

Thank you so much for your five-star review. We are always keen to hear from our resident's family and friends and will pass on your comments to our dedicated team.


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Review from Gillian L (Daughter-in-law of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Barchester Westlake House Care Home are so very friendly, we couldn't ask for better care. The home is beautifully clean and the food was yummy. They are compassionate with the care they give to people they are caring for. We can't thank them enough.

Reply from Audrey Chiduku, General Manager at Barchester Westlake House Care Home

Thank you for your five-star review and kind words. We will share your comments with the team who will be delighted.


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Review from T L (Daughter-in-law of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum came here needing a lot of care and all the staff have been there to help and support over the last few months, keeping us informed every step of the way, nothing was too much for them, always there to help in any way that they could to make Mum comfortable and in no pain.

Reply from Audrey Chiduku, General Manager at Barchester Westlake House Care Home

We really appreciate your five-star review and thank you for your kind words. We will share your comments with the team who will be delighted.


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Review from Judy B (Friend of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind, friendly, caring staff. Always clean and fresh with very thorough housekeeping staff.

Reply from Audrey Chiduku, General Manager at Barchester Westlake House Care Home

Thank you for your five-star review and kind words. We will share your comments with the team who will be delighted.


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Review from N B (Son of Resident) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent place where my Mother is extremely happy and has settled very well. The staff are amazing/ Nothing is too much trouble. I can thoroughly recommend Westlake House.

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Review from Carol F (Daughter of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is looked after exceptionally well.
His safety, well-being and care are not only catered for amazingly, but over and beyond our expectations. The nurses, carers and all the staff are wonderfully kind. The food is excellent! The room is kept spotlessly clean and his laundry is returned quickly
and is always perfect. The activities are always a highlight of the day!
Thank you Westlake. So much.

Reply from Audrey Chiduku, General Manager at Barchester Westlake House Care Home

Thank you very much for your 5 star review and very kind words, it is our pleasure to support your father. We will pass your review on to our team who will be delighted their hard work has been recognised. Thank you.


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Review from Suzie O (Daughter of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Westlake for respite care following a hospital stay. She's been a permanent resident for 2yrs now. We've found staff cares for Mum with empathy, dignity, and respect. Mum benefits from easy access to multi-agency support from the wider community NHS team, including community mental health
support, community matron, audiologist, GP, and optician. There is a holistic focus on wellbeing and Mum enjoys her hairdresser and chiropody appointments and looks forward to the daily entertainment [especially musicians/singers]. The Westlake team has made day-to-day living achievable and enjoyable for Mum and has given peace of mind to the family, as well as supported a quality of life for Mum, we couldn’t achieve at home. From my first visit, I observed healthy interactions between the staff team and residents, speaking with kindness and respect. There is always a friendly welcome from the team and time to talk about Mum’s care. Mum now feels cared for and looks forward to each day.

Reply from Audrey Chiduku, Customer Relationship Manager at Barchester Westlake House Care Home

Thank you very much for your 5-star review. We are so very proud of our team and our beautiful home and will pass on your kind words to our dedicated team.


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Review from Martyn S (Friend of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Barchester Westlake House Care Home, Horsham, in December along with several members of the town band. One of our long-serving band members is currently a resident in the care home and we thought it would be a lovely surprise for him if we visited to play a selection of Christmas carols.
I
cannot praise the staff at Westlake House enough, right from the very first phone call to arrange the visit, the communication regarding where and when to play on the day and organising the mini concert - everyone was so helpful. The reception we received from staff and audience was fantastic, Needless to say, our ex-band member was very surprised to see some of his friends again and I’m sure our mini concert will be remembered for a long time. The town band play at many events throughout the year and I can honestly say this was one of the nicest, most appreciative venues we have ever performed. Thank you, we will be back!

Reply from Audrey Chiduku, General Manager at Barchester Westlake House Care Home

Hi Martyn,
Thank you so much for such positive feedback, it inspires us to do more. We really appreciate you and your band for sacrificing your time to entertain us. We were all excited and we enjoyed the wonderful performance from your band. We look forward to having you again at Westlake House, hopefully soon.


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Review from Jean G (Wife of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly of the care and consideration given both to my husband and to me as a visitor.
The staff are very caring and make us both feel as though we really matter to them as people with feelings.

Reply from Audrey Chiduku, General Manager at Barchester Westlake House Care Home

Thank you so much for your kind words. Our team appreciates it when resident's loved ones highlight their hard work and dedication to our residents. It is our pleasure and always lovely to see you.


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Review from Emma R (Daughter of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with the care and Dad is settled and happy. He is fond of the staff.

Reply from Audrey Chiduku, General Manager at Barchester Westlake House Care Home

Thank you so much for your review. It is our honor to care for your dad and we are very fond of him too.


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Review from Don N (Friend of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend came to Westlake House late in 2022. My first and lasting impression is how caring and responsible the staff are towards their residents. Occasionally, I have had the opportunity to have lunch, and this has been very good. I, myself, had issues not long ago, so the range of food is ideal for
me also.
So in short, a full house of stars and long may they shine.

Reply from Audrey Chiduku, General Manager at Barchester Westlake House Care Home

Thank you so much for your kind review. Our team always appreciates it when a resident's loved ones highlight their hard work and dedication to our residents. Our Chef team are delighted you enjoy their food, and we look forward to serving you again soon.


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Review from Monique R (Friend of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely experiences at Westlake House, friendly staff and warm welcoming facilities. I highly recommend Westlake House. My friend is well looked after. We have nothing but praise for Westlake House. I always enjoy visiting the home.

Reply from Audrey Chiduku, General Manager at Barchester Westlake House Care Home

Thank you for the wonderful feedback. It was our pleasure looking after your friend. We will pass on your kind words to our team and hope to see you soon. Please feel free to pop in at any time for tea and cake.


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Review from Martin C (Son of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved from hospital into Barchester Westlake House Care Home for only a short period of three weeks for her end of life care. Albeit for only this brief time the staff were superb, the care and support provided by the management and both nursing and care staff was exceptional making those
final few days comforting both for mum and our family. Thank you Westlake House you were marvellous, we can't thank you enough.

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Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for Barchester Westlake House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.940 for Barchester Westlake House Care Home is calculated as follows: ( (220 Excellents x 5) + (14 Goods x 4) ) ÷ 234 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Westlake House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (78)

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Meet the Team (11)

Christine

Christine Sullivan

Job Title: General Manager

Joined: 2020

Hello, my name is Christine and I am the General Manager here at Westlake House. Welcome to our Website.


I am a General Registered Nurse with over 30 years’ experience working within the NHS and the Independent Sector. I joined Barchester as a Clinical Development Nurse in 2020 and continued to develop my managerial and clinical skills. I was proud to become the General Manager at Westlake House in 2024. I bring a wealth of experience and knowledge with me from my time as a nurse and supporting and training care and nursing teams. At Westlake House we are dedicated in delivering kind, caring and holistic care. Person centred care is at the heart of everything my team and I will provide for you. We will take the time to get you know you and deliver a first class service. I am passionate about working closely with my team to continue to grow their skills and the wonderful care and support they offer to all the residents as well as to each other.


Giovanni

Giovanni Congiu

Job Title: Deputy Manager

Joined: 2022

I began my nursing career in Italy and chose to pursue my passion further in the UK.


I have a strong background in providing care to a diverse range of residents' needs and I understand the challenges that they may encounter in day-to-day life. I enjoy working closely alongside our residents and their families to ensure that they receive the utmost level of person-centred care & support that they require, whilst also assisting them to achieve their goals no matter how big or small.


As Deputy Manager, my overall aim is to support the team by working closely alongside our General Manager to ensure the highest standards of quality and accuracy.


Should you have any queries please feel free to get in touch and I am happy to provide my full support.


Tria

Tria De La Cruz

Job Title: Clinical Lead

Joined: 2018

Tria is a registered nurse and has experience working as a manager at a nursing home before joining Westlake House in October 2018. Tria provides support and assistance to the General Manager in running the care home on a day-to-day basis. Tria is involved in leading and supporting the nurses to provide excellent care services to those we support.


Charlotte

Charlotte Brooking

Job Title: Home Administrator

Joined: 2023

I started working at Westlake House in August 2023.


I began my career in care in 2013 as a support worker and went on to work as a Senior, Team Leader, later moving into care administration and care recruitment. I am very passionate about the care industry and strive to ensure that my team and I deliver the best quality service to our residents and their families.


Peter

Peter Embling

Job Title: Maintenence Manager

Joined: 2017

Before my position at Westlake, I was a Maintenance Manager at a local airfield, and I am looking forward to taking the maintenance position to great heights here.


My role means that every day is different; one-minute l am a plumber, then next an electrician, then a painter & decorator – just to name a few of the things l do!
I enjoy all the discussions that I have with the residents here at Westlake and every day they teach me something different. I enjoy working alongside and discussing with residents the different ways to do things.


Pearl

Pearl Retei

Job Title: Head Housekeeper

Joined: 2020

Pearl joined Westlake house in April 2020. Pearl has many years experience in a similar role. She has brought a refreshing new enthusiasm to our housekeeping team and our residents.


Rosie

Rosie Duhig

Job Title: Activities Coordinator

Joined: 2024

I joined the Barchester family in November 2024 and have instantly felt welcome and supported. As an activity coordinator, I am passionate about getting to know our residents and delivering person-centred care and activities to all residents, an approach supported by a holistic, whole-home view.


I have been in a Care support role since 2019 and an Activity Coordinator since 2020. I love that my role brings laughter and joy to others. It is so wonderful seeing people engaging in an activity they enjoy and interacting with each other. I am very passionate about Intergenerational projects, as something magical happens when old and young get together.


Betty

Betty Galang

Job Title: Registered General Nurse

Joined: 2002

I have worked in Westlake House for 22 years now, I really enjoy the atmosphere here, and the residents have become like a second family to me.


Daniela

Daniela Maftei

Job Title: Admin Asisstant

Joined: 2022

Daniela started at Westlake House in June 2022. Daniela works on our reception and will meet you with a smile. Following Daniela's previous career in the care industry, she loves to chat with our residents and relatives in between supporting our administrator.


Dave

Dave Jackson

Job Title: Maintenance Officer

Joined: 2019

After 20 years as a Customer Services Manager for a local Housing Association once taking voluntary redundancy I decided on a complete career change. I took a minibus driving course, brushed up my DIY skills and became a Maintenance Assistant.


Now there is no greater job satisfaction than as part of the Westlake Maintenance Team giving the best possible customer service we can to our residents, fixing whatever needs to be fixed and sharing the experiences as we go out on one of our regular trips in the minibus.


Making a difference during their stay with us is what it is all about and getting to know the residents and their families and learning about their varied and amazing lives makes the job all the more enjoyable.


Sheila

Sheila Elliott

Job Title: Residents Representative

Joined: 2023

Sheila Elliott is our new Resident Representative at Westlake House.


She has been selected by our residents as well as staff, to take on the role of our Resident's Representative. This position within the home is one of many responsibilities. Sheila will work alongside the residents as their trusted confidant. All topics of improvement, worries, complaints and praises within the home will be handed over to Sheila where it will then be mentioned in our monthly Resident's and Relatives meeting that is held every first Monday of the month.


We look forward to working with Sheila to improve all aspects of life at Westlake House.


Frequently Asked Questions about Barchester Westlake House Care Home

What types of Care is Barchester Westlake House Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Westlake House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Barchester Westlake House Care Home have?

There are 63 Single Rooms.

What are the Facilities & Services at Barchester Westlake House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Westlake House Care Home to the centre of Horsham?

1.3 mile(s) as the crow flies, distance by road may be significantly further.