Barchester Westlake House Care Home

Pondtail Road, Horsham RH12 5EZ
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9.9 126 Reviews
  • Barchester Westlake House Care Home, Horsham
Barchester Westlake House Care Home offers first class care and comfort in Horsham, West Sussex.

Located in a leafy rural countryside setting, yet local to picturesque and thriving Horsham Town Centre, Westlake is a warm, friendly and an inviting home, offering first-class 24-hour nursing and residential care in West Sussex.

Less than a five-minute drive to the nearest rail station, with plenty of local amenities on the doorstep, Westlake is proud of its beautifully maintained and nurtured gardens which both residents and visitors to the home can enjoy all year around. The home is also delighted to have received a 'Good' in their latest CQC inspection in July 2019.

A dedicated and experienced team are passionate about providing quality care that affords the best possible alternative for those who are no longer able to manage at home. Staff empower residents to regain independence, choice and freedom in their lives in a safe and comfortable setting.

Westlake has en-suite, fully furnished bedrooms which can be personalised, beautiful lounge areas with pretty views as well as elegant dining rooms in a relaxed atmosphere. A team of highly qualified and attentive staff really focus on the individual needs of residents with a bespoke care plan for each person.

Westlake House are delighted to be offering free Wi-Fi to residents and visitors. This allows residents more ways of keeping touch with their loved ones. Bedrooms are also set up with a Sky connection and phone line should you wish to make a private arrangement for this.

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Care Provided by Barchester Westlake House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Orthopaedic
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Theresa Sullivan (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Westlake House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,682

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Westlake House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions to visitors


  • Parking

  • Free parking on site


Barchester Westlake House Care Home Reviews (126)

Total of 126, showing 21-40
9.9

Barchester Westlake House Care Home has a Review Score of 9.9 (9.940) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Westlake House Care Home has 126 reviews.

Overall Experience

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Review from Alison H (Daughter of Resident) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is very specific but perhaps gives a flavour of the individual care that is given at Barchester Westlake House Care Home. We have just returned having had Valentine's lunch with my parents (99 and 98) both of whom are residents at Westlake. How welcoming everyone was and how special my mum
and dad were made to feel. Roses on all the tables, heart-shaped balloons and m mum received some lovely flowers from my father (organised and paid for bt Westlake). After lunch, we had entertainment from a guitarist singing songs that took us all down memory lane. Well done and thank you to all.

Reply from Audrey Chiduku, General Manager at Barchester Westlake House Care Home

Hi Alison,
Thank you for taking your time to give us a review. I am happy to hear that you and your parents had such a memorable experience at the Valentine's lunch.
At Westlake House, we strive to provide premium care to all our residents and your feedback encourages us all to continue to do more to ensure our residents are well cared for.


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Review from Jack H (Friend of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Managing change for a 95-year-old who did not wish to lose her independence has been challenging. My friend has been brought back from the depths of despair to her old self. The transformation has been a direct result of staff support in pulling her through helpful and cheerful service. They have done
a first-class job in helping my friend get back to her old self. Thanks to the team, brilliant job.

Reply from Audrey Chiduku, General Manager at Barchester Westlake House Care Home

Dear Jack
Thank you for your positive feedback, we will continue to strive to provide premium care to all our residents.


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Review from L B (Friend of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the customer service at Westlake Horsham. The staff are lovely and the facilities are excellent. Very clean and generally a nice environment. The home manager is extremely welcoming and friendly.

Reply from Audrey Chiduku, General Manager at Barchester Westlake House Care Home

Thank you so much for such wonderful feedback, it really motivates our staff.


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Review from Lorraine B (Daughter of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently moved into Westlake House. We are over the moon with the care my mum is receiving; nothing is too much trouble. The staff are all welcoming and friendly. Mum is really enjoying the company of both the residents and staff. There is daily entertainment organised by the team of staff
and outside agencies. Her room is clean, and her clothes are washed and returned quickly.
Her medical care has been fantastic and very organised.

Reply from Audrey Chiduku, General Manager at Barchester Westlake House Care Home

Thank you for the wonderful feedback. We are happy to hear that your mum is settling well.


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Review from Alexander J (Grandson of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westlake House have been nothing but exemplary in regard to my grandfather's care. Having moved him from a very disappointing home, the staff at Westlake have gone above and beyond to make him feel at home. The cake received is beyond any of my expectations along with the food being served being like
something I would expect from a 5 star hotel. I cannot recommend Westlake highly enough for their efforts and care. I am so glad we found them and I would highly recommend them to anyone looking for the care they deserve.

Reply from Mark Chakravarti, General Manager at Barchester Westlake House Care Home

Thank you Alex for your lovely feedback, I will share this with my team who will really appreciate your review.


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Review from Mark H (Son-in-law of Resident) published on 25 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always welcoming and provide us on a regular basis with the current state of the residents. He is consistently happy, clean, smart and looks very well cared for. The facilities are immaculate, and the food is to a high standard.

Reply from Mark Chakravarti, General Manager at Barchester Westlake House Care Home

Thank you for your lovely feedback. We will make improvements where needed.


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Review from Samantha Z (Friend of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely environment for my friend with lovely kind staff. Clean and there are always staff on hand.

Reply from Administrator Administrator, Administrator at Barchester Westlake House Care Home

Dear Samantha,
Thank you so much for taking the time to write a lovely review, it means a lot to our teams that we strive to deliver top-quality care and service to our residents and family, I will pass on your comments to the team.
Thank you once again.


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Review from John T (Son of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been wonderfully cared for at Westlake House. She has been a resident for two years and has always been treated with the greatest dignity and respect. The staff do whatever they can to address her needs, both medically and emotionally.

Reply from Administrator at Barchester Westlake House Care Home

Dear John,
It is our pleasure to care for your lovely mum, she is part of our Westlake family, we truly appreciate you sending in the review. It will be my pleasure to pass on your lovely comments to our teams.
Thank you once again.


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Review from David C (Son of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has received excellent care from all of the team at Westlake House. The nursing team especially has provided a great standard of care during very difficult circumstances.

Reply from Administrator at Barchester Westlake House Care Home

Dear David,
We cannot thank you enough for your kind comments we truly appreciate you taking the time to send the review in, this means a lot to our teams and it is always lovely to relay such positive feedback to our teams who endeavour to deliver high-quality care and service to each and every one of our residents.
Thank you once again.


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Review from John L (Son of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but positive views on Westlake. My 97 yr old mum has been a resident for 18-months - over Covid and some of the most testing times for a care home management. The Westlake response was first class. All the staff - from management downwards - have been friendly and attentive to my mother's
needs. The home itself is very well kept, all the furniture is recent, it's amazingly clean with fresh flowers and absolutely no bad odours!
My mother presented with swollen and inflamed legs - however, with top care and good nursing they are back to normal - she can wear shoes again! Alongside this, a smart restaurant provides a good choice of 2 or 3 (nutritionally balanced) meals, access to hairdressing, manicure and pedicure etc. Not forgetting entertainment!
This home offers outstanding care, and I am so happy my mother is in such good hands to see her through this time of her life.

Reply from Kate Day, General Manager at Barchester Westlake House Care Home

Thank you so much for the most complimentary review of Westlake House and our team. We really do endeavour to provide person-centred, dedicated care for our residents, and when we receive a review such as this, it really does matter to us all. I know all the staff are committed to making this home the best it can be, and we are all so happy that you agree that it is.


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Review from K S (Daughter of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The welcome, care and support from the beginning of my fathers stay until his last day was so reassuringly lovely and heartfelt.
They got to know dad, his health and accommodate him. It was a great experience and I will definitely use Westlake House again without reservation.

Reply from Kate Day, General Manager at Barchester Westlake House Care Home

It was a delight to care for your Dad and to meet yourselves. It is so important to all of us to ensure our residents feel at home, safe and cared for to the highest standard, even if they are only with us for a short stay We are so happy that your Dad enjoyed himself, and we would welcome him back anytime.


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Review from J B (Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff.

Reply from Kate Day, General Manager at Barchester Westlake House Care Home

Thank you so much for this wonderful review of Westlake House and all the staff. We are so happy that you enjoyed your stay and felt you received an extremely high standard of care which we absolutely pride ourselves on providing for all of our lovely residents. Thank you again for your very kind words.


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Review from V H (Wife of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in Westlake House for just over a month. It has been difficult for both of us to adjust to a new way of life. However, every member of the staff has made us welcome. They have been amazing and supportive, which has helped him to settle in and for me to appreciate their
capable care and expertise. We both are more than thankful.

Reply from Kate Day, General Manager at Barchester Westlake House Care Home

Thank you so much for your appreciation of the care that your husband has received here at Westlake House. We understand that moving to a nursing home can be a difficult transition at first, however, we endeavour to attend to each resident individually to make their life meaningful, supported, safe and that they feel cared for in order that they can settle into a new and rewarding life. We are very happy to continue to provide high standards of care for your lovely husband.


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Review from Michael G (Son of Resident) published on 9 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westlake staff have provided my mother with excellent care since she first moved in 3 years ago. Her room is ideal for her needs and is warm and comfortable. She is now very frail, unable to move around much on her own and needs assistance with all activities of daily living, but is always well dressed
and fed whenever I call in to see her. Staff members are always friendly and helpful, and keep me informed of any issues regarding my mother's care. Moving my mother to a care home from her own apartment was a major decision but I have no regrets whatsoever having chosen Westlake - absolutely the right move.

Reply from Kate Day, General Manager at Barchester Westlake House Care Home

Thank you so much for your comments and appreciation of the care and services that we provide at Westlake House. We endeavour to achieve high standards of care and like to provide bespoke and person-centred care for all our residents. I am so pleased that you are so happy with your mother's care, and long may we continue to support her and her loved ones.


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Review from Catherine P (Granddaughter of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are over the moon with the care provided by the team at Westlake. Caring and attentive staff, amazing food, great choice of activities alongside warm and friendly management. Could not ask for more, highly recommended.

Reply from Kate Day, General Manager at Barchester Westlake House Care Home

Thank you so much for such a wonderful review, Catherine, and we are very proud to be able to provide attentive care, amazing food and activities to our wonderful residents. Thank you again.


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Review from P O (Friend of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was transferred from another care home and can honestly say there was no comparison. Westlake is far superior in all aspects from care to facilities. Although she was not happy with having to be in there she has settled in very well and I am sure she will be very happy.

Reply from Kate Day, General Manager at Barchester Westlake House Care Home

We are extremely happy that you feel so comfortable and supported at Westlake House and thank you so much for your very kind words.


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Review from N B (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is exceptionally clean, pleasant and the staff are very caring. I could not have had my mother put into a more suitable and stable environment of Westlake Care Home.

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Review from Jane W (Daughter of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a good feeling from the way I was treated on my first visit to see the home and this proved to be correct. My mum settled in amazingly quickly, describing the staff as kind, caring and respectful. I also find the staff kind and helpful and I particularly appreciate the efforts made to allow me
to visit weekly, despite the Covid restrictions, through garden visits in the summer, then providing a ‘visiting pod’ before the weather got too cold, and introducing room visits as soon as they were allowed. Mum and I would both definitely recommend Barchester Westlake House.

Reply from Kate Day, General Manager at Barchester Westlake House Care Home

Thank you so much Jane for such a heartfelt and lovely review of our home. We very much enjoy having your Mum with us and we know how much she loves to see you therefore the visiting regime has been very important to us too to help facilitate our residents to see their loved ones. Many thanks again,


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Review from Edward F (Son of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Westlake House as we were impressed with the whole package offered from the friendly staff who were all extremely helpful and caring. The team made my mother’s last days as comfortable as they could, the facilities offered and rooms are all impeccable with a wide choice and variety
of food, I would highly recommend.

Reply from Kate Day, General Manager at Barchester Westlake House Care Home

Thank you so much Edward for such a lovely review of our home and I was so happy that we were able to help you and your family at a difficult time for you all.


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Review from Anthony P (Cousin of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to the current Covid-19 issues, I am unable to access the premises and give a potentially better result which I suspect may be the case to the ratings.
The ratings shown are from my observations via glazed screen and my initial entry into the premises before lockdown.
I will be happy to reassess
once we are released from lockdown.

Reply from Kate Day, General Manager at Barchester Westlake House Care Home

Thank you Anthony for such an honest and kind review of our home. We hope you will be able to come into the home very soon once the restrictions are lifted and you can enjoy our hospitality with your relative.


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Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for Barchester Westlake House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.940 for Barchester Westlake House Care Home is calculated as follows: ( (220 Excellents x 5) + (14 Goods x 4) ) ÷ 234 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Westlake House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (78)

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Meet the Team (11)

Christine

Christine Sullivan

Job Title: General Manager

Joined: 2020

Hello, my name is Christine and I am the General Manager here at Westlake House. Welcome to our Website.


I am a General Registered Nurse with over 30 years’ experience working within the NHS and the Independent Sector. I joined Barchester as a Clinical Development Nurse in 2020 and continued to develop my managerial and clinical skills. I was proud to become the General Manager at Westlake House in 2024. I bring a wealth of experience and knowledge with me from my time as a nurse and supporting and training care and nursing teams. At Westlake House we are dedicated in delivering kind, caring and holistic care. Person centred care is at the heart of everything my team and I will provide for you. We will take the time to get you know you and deliver a first class service. I am passionate about working closely with my team to continue to grow their skills and the wonderful care and support they offer to all the residents as well as to each other.


Giovanni

Giovanni Congiu

Job Title: Deputy Manager

Joined: 2022

I began my nursing career in Italy and chose to pursue my passion further in the UK.


I have a strong background in providing care to a diverse range of residents' needs and I understand the challenges that they may encounter in day-to-day life. I enjoy working closely alongside our residents and their families to ensure that they receive the utmost level of person-centred care & support that they require, whilst also assisting them to achieve their goals no matter how big or small.


As Deputy Manager, my overall aim is to support the team by working closely alongside our General Manager to ensure the highest standards of quality and accuracy.


Should you have any queries please feel free to get in touch and I am happy to provide my full support.


Tria

Tria De La Cruz

Job Title: Clinical Lead

Joined: 2018

Tria is a registered nurse and has experience working as a manager at a nursing home before joining Westlake House in October 2018. Tria provides support and assistance to the General Manager in running the care home on a day-to-day basis. Tria is involved in leading and supporting the nurses to provide excellent care services to those we support.


Charlotte

Charlotte Brooking

Job Title: Home Administrator

Joined: 2023

I started working at Westlake House in August 2023.


I began my career in care in 2013 as a support worker and went on to work as a Senior, Team Leader, later moving into care administration and care recruitment. I am very passionate about the care industry and strive to ensure that my team and I deliver the best quality service to our residents and their families.


Peter

Peter Embling

Job Title: Maintenence Manager

Joined: 2017

Before my position at Westlake, I was a Maintenance Manager at a local airfield, and I am looking forward to taking the maintenance position to great heights here.


My role means that every day is different; one-minute l am a plumber, then next an electrician, then a painter & decorator – just to name a few of the things l do!
I enjoy all the discussions that I have with the residents here at Westlake and every day they teach me something different. I enjoy working alongside and discussing with residents the different ways to do things.


Pearl

Pearl Retei

Job Title: Head Housekeeper

Joined: 2020

Pearl joined Westlake house in April 2020. Pearl has many years experience in a similar role. She has brought a refreshing new enthusiasm to our housekeeping team and our residents.


Rosie

Rosie Duhig

Job Title: Activities Coordinator

Joined: 2024

I joined the Barchester family in November 2024 and have instantly felt welcome and supported. As an activity coordinator, I am passionate about getting to know our residents and delivering person-centred care and activities to all residents, an approach supported by a holistic, whole-home view.


I have been in a Care support role since 2019 and an Activity Coordinator since 2020. I love that my role brings laughter and joy to others. It is so wonderful seeing people engaging in an activity they enjoy and interacting with each other. I am very passionate about Intergenerational projects, as something magical happens when old and young get together.


Betty

Betty Galang

Job Title: Registered General Nurse

Joined: 2002

I have worked in Westlake House for 22 years now, I really enjoy the atmosphere here, and the residents have become like a second family to me.


Daniela

Daniela Maftei

Job Title: Admin Asisstant

Joined: 2022

Daniela started at Westlake House in June 2022. Daniela works on our reception and will meet you with a smile. Following Daniela's previous career in the care industry, she loves to chat with our residents and relatives in between supporting our administrator.


Dave

Dave Jackson

Job Title: Maintenance Officer

Joined: 2019

After 20 years as a Customer Services Manager for a local Housing Association once taking voluntary redundancy I decided on a complete career change. I took a minibus driving course, brushed up my DIY skills and became a Maintenance Assistant.


Now there is no greater job satisfaction than as part of the Westlake Maintenance Team giving the best possible customer service we can to our residents, fixing whatever needs to be fixed and sharing the experiences as we go out on one of our regular trips in the minibus.


Making a difference during their stay with us is what it is all about and getting to know the residents and their families and learning about their varied and amazing lives makes the job all the more enjoyable.


Sheila

Sheila Elliott

Job Title: Residents Representative

Joined: 2023

Sheila Elliott is our new Resident Representative at Westlake House.


She has been selected by our residents as well as staff, to take on the role of our Resident's Representative. This position within the home is one of many responsibilities. Sheila will work alongside the residents as their trusted confidant. All topics of improvement, worries, complaints and praises within the home will be handed over to Sheila where it will then be mentioned in our monthly Resident's and Relatives meeting that is held every first Monday of the month.


We look forward to working with Sheila to improve all aspects of life at Westlake House.