Barchester Westlake House Care Home

Pondtail Road, Horsham RH12 5EZ
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9.9 126 Reviews
  • Barchester Westlake House Care Home, Horsham
Barchester Westlake House Care Home offers first class care and comfort in Horsham, West Sussex.

Located in a leafy rural countryside setting, yet local to picturesque and thriving Horsham Town Centre, Westlake is a warm, friendly and an inviting home, offering first-class 24-hour nursing and residential care in West Sussex.

Less than a five-minute drive to the nearest rail station, with plenty of local amenities on the doorstep, Westlake is proud of its beautifully maintained and nurtured gardens which both residents and visitors to the home can enjoy all year around. The home is also delighted to have received a 'Good' in their latest CQC inspection in July 2019.

A dedicated and experienced team are passionate about providing quality care that affords the best possible alternative for those who are no longer able to manage at home. Staff empower residents to regain independence, choice and freedom in their lives in a safe and comfortable setting.

Westlake has en-suite, fully furnished bedrooms which can be personalised, beautiful lounge areas with pretty views as well as elegant dining rooms in a relaxed atmosphere. A team of highly qualified and attentive staff really focus on the individual needs of residents with a bespoke care plan for each person.

Westlake House are delighted to be offering free Wi-Fi to residents and visitors. This allows residents more ways of keeping touch with their loved ones. Bedrooms are also set up with a Sky connection and phone line should you wish to make a private arrangement for this.

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Care Provided by Barchester Westlake House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Orthopaedic
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Theresa Sullivan (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Westlake House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,682

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Westlake House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions to visitors


  • Parking

  • Free parking on site


Barchester Westlake House Care Home Reviews (126)

Total of 126, showing 41-60
9.9

Barchester Westlake House Care Home has a Review Score of 9.9 (9.940) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Westlake House Care Home has 126 reviews.

Overall Experience

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Date Published

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Review from B F (Friend of Resident) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely staff, warm and welcoming. I feel really happy that my friend of 50 years is happy and cared for. I have not had a moment's concern. Lovely place.

Reply from Kate Day, General Manager at Barchester Westlake House Care Home

Thank you so much for such a lovely warm and heartfelt review of Westlake House, we really are very appreciative of your words. It is a joy to have your lovely friend who is settling in and feeling part of the home and community already.


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Review from Diana A (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was looked after with such care and kindness when she came out of hospital to convalesce at Westlake House after having had Coronavirus. The Manager and her team showed their professionalism, dedication and compassion when looking after Mum. Mum was able to make such good progress that she could
return home.

Reply from Kate Day, General Manager at Barchester Westlake House Care Home

Thank you so much and we were delighted to make such a difference to your Mum that she could return home, after making such good progress with us. It was a pleasure to have her.


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Review from Lesley (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Westlake House for 11 months now. Despite very challenging times for staff and family, the team at Westlake have given mum consistently high care for all her daily needs and welcomed her into their community at a time when it is difficult for family to be physically close.

Reply from Kate Day, General Manager at Barchester Westlake House Care Home

We have been on a journey with your Mum, and are so delighted in her wellbeing and progress. It has been such a joy to see her recover and regain her ability to be with her family and enjoy her life.


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Review from Judy R (Daughter of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Westlake House for a short time. The staff were fantastic and they looked after her with dignity and care. I would thoroughly recommend this home, all the staff were very helpful and nothing was too much trouble.

Reply from Kate Day, General Manager at Barchester Westlake House Care Home

We were with you every step of the way albeit, through difficult times but we know how much you all meant to each other and it was our duty to support your Mum's care and we are proud to have received your comments. Thank you.


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Review from Clive F (Son of Resident) published on 2 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westlake House is an extremely well run and comfortable care home. The staff are both efficient and well qualified, I felt that my mother was very well looked after during her stay there. It gave me great peace of mind knowing she was in the right place and being cared for by people who really do care.

Reply from Kate Day, General Manager at Barchester Westlake House Care Home

Thank you so much Clive for your lovely comments about Westlake House and our staff. It was a pleasure to care for your mother and we all appreciated your kindness towards the staff and our home. The staff became very fond of your dear mum and thank you again for your kind comments.


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Review from Linda G (Daughter of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff show excellent professional care at all times, even under the difficult times we have experienced this year. Very happy with the service provided.

Reply from Kate Day, General Manager at Barchester Westlake House Care Home

Thank you so much Linda for such a lovely review for our home. We really do appreciate your comments and I know all the staff very much enjoy caring for your mother as she is such a delight. We look forward to the times in the near future when visiting indoors can resume in the soon to be erected POD! It will be lovely to see more of you too. Many thanks, again, all the staff at Westlake House.


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Review from J D (Son of Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very difficult time to give a proper review, however, the staff are all trying hard under the circumstances. I do feel that it should be possible to allow some entertainment from outside. This could be with entry and exit from the garden and socially distanced. Half an hour for visits is also too
short.

Reply from Kate Day, General Manager at Barchester Westlake House Care Home

Thank you for your comments which we very much appreciate and take on board all of your thoughts and feelings at this very difficult time as you say. We really do enjoy caring for your Mother as she is such a character and has become part of our community and well-loved.
Many thanks.


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Review from Noreen A (Daughter of Resident) published on 1 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After due diligence, I picked Westlake for my elderly mum who needed nursing. I visited quite a few nursing homes before deciding on Westlake but as soon as I entered, my mind was made up. The welcome was fantastic. I was made to feel so welcome and could see that the staff were first class. Their attitudes,
commitment, desire to please their residents astounding. Unfortunately, mum passed away recently but right till the end they ensured she was treated like she was royalty...nothing was too much trouble.

Reply from Kate Day, General Manager at Barchester Westlake House Care Home

Thank you very much, Noreen, for your kind words. I am sure you know, how much we loved your mum and became so fond of her being part of the home. She cheered up all the residents every day with her humour and ability to bring a smile to anyone's face.
We absolutely loved having your mum here at Westlake and were all extremely sad at her loss. We often talk about her and bring her memory alive with photographs and conversations with other residents who also felt the loss of their dear friend and fellow companion.


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Review from Alan B (Husband of Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was only in Westlake House for 9 days before she sadly died. However, during that time the care provided by the nursing and carer staff was terrific and I cannot recommend Westlake highly enough. Thank you all so much.

Reply from Kate Day, General Manager at Barchester Westlake House Care Home

Thank you so very much, Alan, for your very kind words. Having met you and your wonderfully caring family, it was the least we could do but to support your lovely wife at the end of her life. I know all of our staff were so very sad for your loss so quickly, however, felt very privileged to have helped you through this time.


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Review from Anne C (Respite Resident) published on 26 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First Class in every respect - lovely staff, great food and beautiful building. Would recommend it unreservedly.

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Review from Alison W (Daughter of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to Westlake House for end of life care and passed away peacefully there. The care and caregivers ensured that he died in peace, comfortable and with great dignity. The kindness and respect they afforded my father was astonishing. The people who work there light up the days for the residents
with kindness, humour and excellent personal and medical care.
The nursing staff and carers are well trained medically and in interacting with the patients. The home is attractively decorated and has a calm and peaceful atmosphere. There are many activities for those that want to and can participate. They put on a fun musical Christmas show this year. The food at first left something to be desired but has improved considerably. All homemade and the soups and desserts are excellent. Wine and beer are offered at lunch and the residents assemble in the lovely dining room and eat together if they want to.

Reply from Sue Stroud, Customer Relationship Manager at Barchester Westlake House Care Home

Thank you for your lovely review and we are sorry for your loss. I am so pleased that our team made a positive difference at a difficult time.


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Review from Joyce P (Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Why, when water is changed twice daily in the room is the drinking glass not changed? It can stay for re-use for days! As one of the few 'independent' temporary residents, might I suggest that we are provided with a booklet to explain every system? I have been left doing the wrong thing before someone
bothered to put me right! Not quite the best approach.

Reply from Sue Stroud, Customer Relationship Manager at Barchester Westlake House Care Home

Thank you for your review.
We have taken your feedback on board and will address all at our next staff meeting. I will keep you informed.


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Review from M M (Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are amazing, so caring, friendly and patient. I can't fault them. Definitely recommend the care home from this aspect. I found the food very hit and miss: mashed potatoes - a disgrace; very, very small portions for me. Steak and Kidney pie - delicious but so small. Perhaps offer double portions
for the less frail user?

Reply from Sue Stroud, Customer Relationship Manager at Barchester Westlake House Care Home

Thank you for your review.
I am so pleased your experience, on the whole, was good. We have taken your feedback and discussed your experience with the team. Hopefully, our mash has improved. We wondered if you would like to come back and sample it. Please call at Westlake House and I will happily arrange for a steak and kidney pie with mash for you. Kind regards.


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Review from Angela H (Daughter of Resident) published on 25 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Westlake House from February to November 2019. She passed away there and the staff could not have been kinder, both to my mother and her relatives. Whenever I visited her, everyone was very welcoming and helpful and Mum was obviously very well cared for. It wasn't an easy time as
her health was failing, but I knew she was in good hands and that made it easier. Thank you so much to you all.

Reply from Sue Stroud, Customer Relationship Manager at Barchester Westlake House Care Home

Thank you for your review, Angela, I so am glad the team at Westlake House helped to make your Mother's time with us as comfortable as possible. I will pass on your message on to our staff.
If you are passing you are always welcome for tea and cake. We would love to see you again.


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Review from I J (Respite Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was made very welcome by all the staff here, they were all very kind and friendly. The food was good, the atmosphere in the home was good also. Overall it was a pleasant stay and I would certainly come again in the future.

Reply from Sue Stroud, Customer Relationship Manager at Barchester Westlake House Care Home

Thank you for your lovely review. I am so pleased you have such a positive experience.
The team here would like to extend an invite for you to come back anytime, either for a stay or just for lunch. Best wishes.


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Review from Karen R (Daughter of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother sadly died yesterday at Westlake House Care Home. She had suffered from a short illness. From the day we first viewed the home, until the end, they couldn't have done more. Their kindness, compassion, warmth and love in caring for Mum was matched only by their professionalism. All the staff
knew and looked after her as an individual and she felt totally safe and happy there. We are all so very grateful and thankful to have found you.

Reply from Felicty Motcho, Manager at Barchester Westlake House Care Home

Thank you for your kind comments, I will share your feedback with my team.


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Review from S K (Daughter of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is kept very clean. Staff are very helpful and polite. The meals are excellent homemade by excellent chefs. The activities are good. Everyone makes you feel very welcome.

Reply from Felicty Motcho, Manager at Barchester Westlake House Care Home

Thank you so much for your positive feedback about our home and the services provided. I will pass this information to my team.


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Review from S C (Daughter of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff at Westlake are all very caring but I feel the house is extremely understaffed as the residents are left long periods of time waiting for staff to wash and dress them or take them to and from activities. I visited my mother 5 times in a 2 week period and witnessed this first hand. I came in
at 11 am to find my mother had only just been showered. Her hair was still wet. I blow-dried it for her myself. We were half an hour late to a musical activity. We also had to wait over half an hour when going to a garden centre for residents that hadn't been got ready.

Reply from Felicty Motcho, Manager at Barchester Westlake House Care Home

Thank you so much for your feedback, I can reassure you that we have recently improved our staffing level and the home is adequately staffed. We are so sorry for your recent experience. I hope the actions we have taken will go some way to reassuring you of our commitment to the people living within our service and to the continued provision of high-quality care and support within Westlake House.


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Review from K B (Daughter of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is very friendly and welcoming. My father was looked after very well. Food very good, only one negative was length and time to answer call bell but appreciate staff are busy. Would also be nice to have a phone in the room to be able to contact relative directly. Every effort was made to make
him feel comfortable and well cared for. Thank you to all the staff.

Reply from Felicity Motcho, Operations Manager at Barchester Westlake House Care Home

Thank you for your feedback, we will pass on comments to our staff. We are pleased you feel your father has been well looked after, we strive to make sure everyone is cared for and happy.


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Review from I L (Aunt of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is a very bright and friendly place and the staff are very helpful too. It's a pleasure to visit people here.

Reply from Felicity Motcho, Operations Manager at Barchester Westlake House Care Home

Thank you for your kind comments, we love having visitors here, and pleased you enjoy coming here too.


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Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for Barchester Westlake House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.940 for Barchester Westlake House Care Home is calculated as follows: ( (220 Excellents x 5) + (14 Goods x 4) ) ÷ 234 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Westlake House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (78)

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Meet the Team (11)

Christine

Christine Sullivan

Job Title: General Manager

Joined: 2020

Hello, my name is Christine and I am the General Manager here at Westlake House. Welcome to our Website.


I am a General Registered Nurse with over 30 years’ experience working within the NHS and the Independent Sector. I joined Barchester as a Clinical Development Nurse in 2020 and continued to develop my managerial and clinical skills. I was proud to become the General Manager at Westlake House in 2024. I bring a wealth of experience and knowledge with me from my time as a nurse and supporting and training care and nursing teams. At Westlake House we are dedicated in delivering kind, caring and holistic care. Person centred care is at the heart of everything my team and I will provide for you. We will take the time to get you know you and deliver a first class service. I am passionate about working closely with my team to continue to grow their skills and the wonderful care and support they offer to all the residents as well as to each other.


Giovanni

Giovanni Congiu

Job Title: Deputy Manager

Joined: 2022

I began my nursing career in Italy and chose to pursue my passion further in the UK.


I have a strong background in providing care to a diverse range of residents' needs and I understand the challenges that they may encounter in day-to-day life. I enjoy working closely alongside our residents and their families to ensure that they receive the utmost level of person-centred care & support that they require, whilst also assisting them to achieve their goals no matter how big or small.


As Deputy Manager, my overall aim is to support the team by working closely alongside our General Manager to ensure the highest standards of quality and accuracy.


Should you have any queries please feel free to get in touch and I am happy to provide my full support.


Tria

Tria De La Cruz

Job Title: Clinical Lead

Joined: 2018

Tria is a registered nurse and has experience working as a manager at a nursing home before joining Westlake House in October 2018. Tria provides support and assistance to the General Manager in running the care home on a day-to-day basis. Tria is involved in leading and supporting the nurses to provide excellent care services to those we support.


Charlotte

Charlotte Brooking

Job Title: Home Administrator

Joined: 2023

I started working at Westlake House in August 2023.


I began my career in care in 2013 as a support worker and went on to work as a Senior, Team Leader, later moving into care administration and care recruitment. I am very passionate about the care industry and strive to ensure that my team and I deliver the best quality service to our residents and their families.


Peter

Peter Embling

Job Title: Maintenence Manager

Joined: 2017

Before my position at Westlake, I was a Maintenance Manager at a local airfield, and I am looking forward to taking the maintenance position to great heights here.


My role means that every day is different; one-minute l am a plumber, then next an electrician, then a painter & decorator – just to name a few of the things l do!
I enjoy all the discussions that I have with the residents here at Westlake and every day they teach me something different. I enjoy working alongside and discussing with residents the different ways to do things.


Pearl

Pearl Retei

Job Title: Head Housekeeper

Joined: 2020

Pearl joined Westlake house in April 2020. Pearl has many years experience in a similar role. She has brought a refreshing new enthusiasm to our housekeeping team and our residents.


Rosie

Rosie Duhig

Job Title: Activities Coordinator

Joined: 2024

I joined the Barchester family in November 2024 and have instantly felt welcome and supported. As an activity coordinator, I am passionate about getting to know our residents and delivering person-centred care and activities to all residents, an approach supported by a holistic, whole-home view.


I have been in a Care support role since 2019 and an Activity Coordinator since 2020. I love that my role brings laughter and joy to others. It is so wonderful seeing people engaging in an activity they enjoy and interacting with each other. I am very passionate about Intergenerational projects, as something magical happens when old and young get together.


Betty

Betty Galang

Job Title: Registered General Nurse

Joined: 2002

I have worked in Westlake House for 22 years now, I really enjoy the atmosphere here, and the residents have become like a second family to me.


Daniela

Daniela Maftei

Job Title: Admin Asisstant

Joined: 2022

Daniela started at Westlake House in June 2022. Daniela works on our reception and will meet you with a smile. Following Daniela's previous career in the care industry, she loves to chat with our residents and relatives in between supporting our administrator.


Dave

Dave Jackson

Job Title: Maintenance Officer

Joined: 2019

After 20 years as a Customer Services Manager for a local Housing Association once taking voluntary redundancy I decided on a complete career change. I took a minibus driving course, brushed up my DIY skills and became a Maintenance Assistant.


Now there is no greater job satisfaction than as part of the Westlake Maintenance Team giving the best possible customer service we can to our residents, fixing whatever needs to be fixed and sharing the experiences as we go out on one of our regular trips in the minibus.


Making a difference during their stay with us is what it is all about and getting to know the residents and their families and learning about their varied and amazing lives makes the job all the more enjoyable.


Sheila

Sheila Elliott

Job Title: Residents Representative

Joined: 2023

Sheila Elliott is our new Resident Representative at Westlake House.


She has been selected by our residents as well as staff, to take on the role of our Resident's Representative. This position within the home is one of many responsibilities. Sheila will work alongside the residents as their trusted confidant. All topics of improvement, worries, complaints and praises within the home will be handed over to Sheila where it will then be mentioned in our monthly Resident's and Relatives meeting that is held every first Monday of the month.


We look forward to working with Sheila to improve all aspects of life at Westlake House.