Barchester Westlake House Care Home

Pondtail Road, Horsham RH12 5EZ
Submit a Review
9.9 126 Reviews
  • Barchester Westlake House Care Home, Horsham
Barchester Westlake House Care Home offers first class care and comfort in Horsham, West Sussex.

Located in a leafy rural countryside setting, yet local to picturesque and thriving Horsham Town Centre, Westlake is a warm, friendly and an inviting home, offering first-class 24-hour nursing and residential care in West Sussex.

Less than a five-minute drive to the nearest rail station, with plenty of local amenities on the doorstep, Westlake is proud of its beautifully maintained and nurtured gardens which both residents and visitors to the home can enjoy all year around. The home is also delighted to have received a 'Good' in their latest CQC inspection in July 2019.

A dedicated and experienced team are passionate about providing quality care that affords the best possible alternative for those who are no longer able to manage at home. Staff empower residents to regain independence, choice and freedom in their lives in a safe and comfortable setting.

Westlake has en-suite, fully furnished bedrooms which can be personalised, beautiful lounge areas with pretty views as well as elegant dining rooms in a relaxed atmosphere. A team of highly qualified and attentive staff really focus on the individual needs of residents with a bespoke care plan for each person.

Westlake House are delighted to be offering free Wi-Fi to residents and visitors. This allows residents more ways of keeping touch with their loved ones. Bedrooms are also set up with a Sky connection and phone line should you wish to make a private arrangement for this.

Show Barchester Westlake House Care Home on the Map

Care Provided by Barchester Westlake House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Orthopaedic
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Theresa Sullivan (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Westlake House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,682

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Westlake House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions to visitors


  • Parking

  • Free parking on site


Barchester Westlake House Care Home Reviews (126)

Total of 126, showing 61-80
9.9

Barchester Westlake House Care Home has a Review Score of 9.9 (9.940) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Westlake House Care Home has 126 reviews.

Overall Experience

  • 103
  • 22
  • 1
  • 0
  • 0

Date Published

126
2
14
20
106

Review from Iris R (Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed my stay, staff very caring.

Reply from Felicity Motcho, Operations Manager at Barchester Westlake House Care Home

Thank you for your comments, we really enjoyed having you here on your Respite stay, we hope you come back soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diana B (Daughter of Resident) published on 1 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was at Westlake for Pallative care and was treated very well with a great deal of respect. The staff were friendly and helpful at all times.

Reply from Felicity Motcho, Operations Manager at Barchester Westlake House Care Home

Thank you for your comments, we are pleased we could care for your father in the last stage of his life.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael S (Husband of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff are very helpful. The nurses are excellent. The premises at Westlake and their gardens are very good and afternoon tea and cakes are very nice. The car park is a decent size and most times a parking space is available.

Reply from Felicity Motcho, Operations Manager at Barchester Westlake House Care Home

Thank you for your review, I will pass your comments on to all of the team here and tell the Head chef that his cakes are very nice, he prides himself on his homemade cakes so nice they are noticed. Thank you again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeanette W (Daughter of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know that when Mum is in Westlake she will be extremely well looked after. She enjoys the company. We can go on holiday and have peace of mind she is in good care.

Reply from Felicity Motcho, Operations Manager at Barchester Westlake House Care Home

Thank you for your kind comments. It's so nice that you can relax and enjoy your holidays, knowing that mum is having her own holiday too.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pearl W (Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful.

Reply from Felicity Motcho, Operations Manager at Barchester Westlake House Care Home

Thank you for your comments, we strive to be wonderful and pleased you feel the same.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne H (Sister of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was welcomed very well by all the staff. Lovely, bright and furnished rooms. A very calm tranquil and friendly home. Lovely outdoor seating areas and pretty gardens. So far so good thank you all. Also a good variety of activities.

Reply from Felicity Motcho, Operations Manager at Barchester Westlake House Care Home

Thank you for your comments, your sister has settled in well and is thought of fondly by all the staff here. She is a pleasure to have living with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David G (Husband of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, happy, helpful, polite. Very clean and fresh, throughout the building.
The management are only too pleased to answer any questions I may have.
Altogether, an excellent care home.
Well done.

Reply from Felicity Motcho, Operations Manager at Barchester Westlake House Care Home

Thank you so much for your feedback, we very much enjoy having your wife with us and are pleased she is enjoying her time with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for about three months. I have been visiting her for the last few days, as I live overseas. The home seems to be well run and staff are attentive. I have eaten the food myself and it is so well cooked and presented. Mum seems as happy as she can be.

Reply from Felicty Motcho, Manager at Barchester Westlake House Care Home

Thank you for your feedback, I have passed your comments on to our chef, all our kitchen staff work really hard to ensure our residents have a varied menu and its nice to hear when people enjoy it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane D (Daughter of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Westlake since the beginning of April.
The staff were amazing when she came in, really helping her to settle in and feel happy in her "new room".
She is now settled and relatively happy (everything about the staff is good - less happy about her own self and her deterioration).
She
is becoming more confident about attending a few activities and even ventures into the dining room.
Her only complaint is the speedy staff!

Reply from Felicty Motcho, Manager at Barchester Westlake House Care Home

Thank you for your feedback, I will speak to our staff and address the speed in which they work. I know Mum is enjoying our varied activities in the home and it is lovely to see her growing in confidence.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L F (Daughter of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous place. All staff are so friendly and helpful. My mum was dreading being in a home but has enjoyed being here.

Reply from Felicty Motcho, Manager at Barchester Westlake House Care Home

Thank you for your feedback, we are really pleased we helped your mum reduce her fears of being in a care home and we know she is very happy here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane E (Great Great-Niece of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative is very happy here. Lovely place.

Reply from Felicty Motcho, Manager at Barchester Westlake House Care Home

Many thanks for your feedback, very much appreciated. We will continue to do the very best for our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A F (Husband of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident for 18 months. A change of manager resulted in many staff leaving and a loss of morale. The recently appointed manager had restored morale and created a much happier atmosphere. I do hope that this continues.

Reply from Stacey Gardiner, Customer Relationship Manager at Barchester Westlake House Care Home

We thank you for your review, and your comments. The General Manager has been a great asset to Westlake, and we know the home will continue to go from strength to strength.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer G (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very kindly treated and well looked after while she was with you. I would like to mention the receptionist especially, as she went out of her way to help us e.g. by posting us a postcard sent to my mother after she had left.

Reply from The Reception, Team at Barchester Westlake House Care Home

Thank you for your kind review, it was a pleasure having your mother stay with us and we wish you all well in the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V S (Respite Resident) published on 6 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay at Westlake House.
All the staff were nice and thoughtful.
I enjoyed the food, my wife was invited to dinner, my sons came to dinner also. My wife was sent home with a lovely bag of cakes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill B (Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I arrived here after a serious illness I felt I have gone to paradise. The décor is so pretty yet restful and the carers efficiently patient and kindly. Personal washing is carefully done with a swift turnaround. The menu is worthy of a 5-star hotel. Well presented without being ostentatious.
The
purpose-built accommodation is bright and conveniently designed. What more could you ask for?
Management helpful and deals quickly with any problems. I'm just waiting for the summer to sit in the garden.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E B (Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very caring and try to make time to talk to patients whenever possible.
Nothing is too much trouble everything is done for the benefit of patients and their guests. We booked a family meal and it was excellent well worth the money and we were all treated with great respect. Would
recommend this for people who can't get out.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John T (Sister of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is excellent. 5 star.


All staff are great. It is always clean and smells good.


With thanks.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D T (Respite Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival on 13th January, the receptionist gave us a lovely welcome. Overall I have been extremely well looked after, particularly by the nursing staff.
The chief nurse (ground floor) could not have been more conscientious and caring and her carers were kind and attentive - always cheerful.
I personally
do not have a big appetite but I feel the standard was let down by the food and its presentation. It seldom matched the printed menu and the vegetables were always overcooked and unappetising.
Other than the above, it was good value for money.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie A (Daughter of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Westlake house for over 6 years. We, as a family, have been very happy with the care she has received over this period of time. The staff are always friendly and helpful. We fell they really understand mum's needs and give the utmost care.
We would always recommend this home
to everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine (Daughter of Resident) published on 1 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westlake is like a home from home for my mother. She has been a resident for just over two years now and although it is not the cheapest home I could find, I feel that it is the best for my mother. In that whole time, she has been treated with care, respect and dignity. Whenever you walk in the door
you are greeted by friendly faces who will always say hello even if they don't know me. The meals are very good and there is always a hot meal at lunchtime and also in the evening. If there is nothing on the menu that my mother likes I can ask for a sandwich for her or anything else. I visit most days and every day there are the same friendly, happy staff. If ever I have a question it is answered immediately. My mother does not often join in with the activities but they are varied and fun for other residents. I couldn't wish for my mother to be in a nicer home as she is unable to look after herself, and she certainly receives the care and attention that she requires 24/7.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for Barchester Westlake House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.940 for Barchester Westlake House Care Home is calculated as follows: ( (220 Excellents x 5) + (14 Goods x 4) ) ÷ 234 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Westlake House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (78)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (11)

Christine

Christine Sullivan

Job Title: General Manager

Joined: 2020

Hello, my name is Christine and I am the General Manager here at Westlake House. Welcome to our Website.


I am a General Registered Nurse with over 30 years’ experience working within the NHS and the Independent Sector. I joined Barchester as a Clinical Development Nurse in 2020 and continued to develop my managerial and clinical skills. I was proud to become the General Manager at Westlake House in 2024. I bring a wealth of experience and knowledge with me from my time as a nurse and supporting and training care and nursing teams. At Westlake House we are dedicated in delivering kind, caring and holistic care. Person centred care is at the heart of everything my team and I will provide for you. We will take the time to get you know you and deliver a first class service. I am passionate about working closely with my team to continue to grow their skills and the wonderful care and support they offer to all the residents as well as to each other.


Giovanni

Giovanni Congiu

Job Title: Deputy Manager

Joined: 2022

I began my nursing career in Italy and chose to pursue my passion further in the UK.


I have a strong background in providing care to a diverse range of residents' needs and I understand the challenges that they may encounter in day-to-day life. I enjoy working closely alongside our residents and their families to ensure that they receive the utmost level of person-centred care & support that they require, whilst also assisting them to achieve their goals no matter how big or small.


As Deputy Manager, my overall aim is to support the team by working closely alongside our General Manager to ensure the highest standards of quality and accuracy.


Should you have any queries please feel free to get in touch and I am happy to provide my full support.


Tria

Tria De La Cruz

Job Title: Clinical Lead

Joined: 2018

Tria is a registered nurse and has experience working as a manager at a nursing home before joining Westlake House in October 2018. Tria provides support and assistance to the General Manager in running the care home on a day-to-day basis. Tria is involved in leading and supporting the nurses to provide excellent care services to those we support.


Charlotte

Charlotte Brooking

Job Title: Home Administrator

Joined: 2023

I started working at Westlake House in August 2023.


I began my career in care in 2013 as a support worker and went on to work as a Senior, Team Leader, later moving into care administration and care recruitment. I am very passionate about the care industry and strive to ensure that my team and I deliver the best quality service to our residents and their families.


Peter

Peter Embling

Job Title: Maintenence Manager

Joined: 2017

Before my position at Westlake, I was a Maintenance Manager at a local airfield, and I am looking forward to taking the maintenance position to great heights here.


My role means that every day is different; one-minute l am a plumber, then next an electrician, then a painter & decorator – just to name a few of the things l do!
I enjoy all the discussions that I have with the residents here at Westlake and every day they teach me something different. I enjoy working alongside and discussing with residents the different ways to do things.


Pearl

Pearl Retei

Job Title: Head Housekeeper

Joined: 2020

Pearl joined Westlake house in April 2020. Pearl has many years experience in a similar role. She has brought a refreshing new enthusiasm to our housekeeping team and our residents.


Rosie

Rosie Duhig

Job Title: Activities Coordinator

Joined: 2024

I joined the Barchester family in November 2024 and have instantly felt welcome and supported. As an activity coordinator, I am passionate about getting to know our residents and delivering person-centred care and activities to all residents, an approach supported by a holistic, whole-home view.


I have been in a Care support role since 2019 and an Activity Coordinator since 2020. I love that my role brings laughter and joy to others. It is so wonderful seeing people engaging in an activity they enjoy and interacting with each other. I am very passionate about Intergenerational projects, as something magical happens when old and young get together.


Betty

Betty Galang

Job Title: Registered General Nurse

Joined: 2002

I have worked in Westlake House for 22 years now, I really enjoy the atmosphere here, and the residents have become like a second family to me.


Daniela

Daniela Maftei

Job Title: Admin Asisstant

Joined: 2022

Daniela started at Westlake House in June 2022. Daniela works on our reception and will meet you with a smile. Following Daniela's previous career in the care industry, she loves to chat with our residents and relatives in between supporting our administrator.


Dave

Dave Jackson

Job Title: Maintenance Officer

Joined: 2019

After 20 years as a Customer Services Manager for a local Housing Association once taking voluntary redundancy I decided on a complete career change. I took a minibus driving course, brushed up my DIY skills and became a Maintenance Assistant.


Now there is no greater job satisfaction than as part of the Westlake Maintenance Team giving the best possible customer service we can to our residents, fixing whatever needs to be fixed and sharing the experiences as we go out on one of our regular trips in the minibus.


Making a difference during their stay with us is what it is all about and getting to know the residents and their families and learning about their varied and amazing lives makes the job all the more enjoyable.


Sheila

Sheila Elliott

Job Title: Residents Representative

Joined: 2023

Sheila Elliott is our new Resident Representative at Westlake House.


She has been selected by our residents as well as staff, to take on the role of our Resident's Representative. This position within the home is one of many responsibilities. Sheila will work alongside the residents as their trusted confidant. All topics of improvement, worries, complaints and praises within the home will be handed over to Sheila where it will then be mentioned in our monthly Resident's and Relatives meeting that is held every first Monday of the month.


We look forward to working with Sheila to improve all aspects of life at Westlake House.