Barchester Westlake House Care Home

Pondtail Road, Horsham RH12 5EZ
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9.9 126 Reviews
  • Barchester Westlake House Care Home, Horsham
Barchester Westlake House Care Home offers first class care and comfort in Horsham, West Sussex.

Located in a leafy rural countryside setting, yet local to picturesque and thriving Horsham Town Centre, Westlake is a warm, friendly and an inviting home, offering first-class 24-hour nursing and residential care in West Sussex.

Less than a five-minute drive to the nearest rail station, with plenty of local amenities on the doorstep, Westlake is proud of its beautifully maintained and nurtured gardens which both residents and visitors to the home can enjoy all year around. The home is also delighted to have received a 'Good' in their latest CQC inspection in July 2019.

A dedicated and experienced team are passionate about providing quality care that affords the best possible alternative for those who are no longer able to manage at home. Staff empower residents to regain independence, choice and freedom in their lives in a safe and comfortable setting.

Westlake has en-suite, fully furnished bedrooms which can be personalised, beautiful lounge areas with pretty views as well as elegant dining rooms in a relaxed atmosphere. A team of highly qualified and attentive staff really focus on the individual needs of residents with a bespoke care plan for each person.

Westlake House are delighted to be offering free Wi-Fi to residents and visitors. This allows residents more ways of keeping touch with their loved ones. Bedrooms are also set up with a Sky connection and phone line should you wish to make a private arrangement for this.

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Care Provided by Barchester Westlake House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Orthopaedic
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Theresa Sullivan (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Westlake House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,682

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Westlake House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions to visitors


  • Parking

  • Free parking on site


Barchester Westlake House Care Home Reviews (126)

Total of 126, showing 81-100
9.9

Barchester Westlake House Care Home has a Review Score of 9.9 (9.940) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Westlake House Care Home has 126 reviews.

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Review from Susan H (Daughter of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received exceptional care during his two-week respite stay at Westlake in Horsham. He went there on discharge from hospital and was quite frail on arrival. At the end of his stay at Westlake, he came home a "different man" both physically and mentally.
I cannot praise all staff enough: their
dedication is amazing. I would have no hesitation in recommending Westlake and hope my father will stay again whilst we take a family holiday next year. Huge thanks to you all.

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Review from Ann M (Daughter of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Westlake House since the middle of September as an emergency admission. She has been treated very well, with kindness and understanding.
She is in the final stages of dementia and can't communicate. The staff are always helpful and inform our family of any concerns
with mum.

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Review from Frances W (Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good and varied activities and comfortable beds and rooms. Friendly and helpful staff.

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Review from June B (Respite Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chef excellent, all homemade.
Only at Westlake for 2 weeks whilst family away. No problems and looked after very well by very caring staff. Very friendly - always a smile in spite of 12-hour shifts mostly on their feet, meeting residents' needs making sure they had fresh air and plenty to drink as
weather very hot.

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Review from Steve J (Husband of Resident) published on 12 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All I can say is thank you for looking after my wife in here last week of her life. Nothing seemed to be any trouble and the staff were very good with her.

Reply from Elizabeth Higson, General manager at Barchester Westlake House Care Home

Thank you for your kind comments.


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Review from Valerie L (Daughter of Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Westlake House highly enough. The care and kindness shown to Mum, especially in her final days, and to us, were second to none. The nursing and household staff perform their duties both professionally and with an interest in their charges as individuals. An interest they extend to the
family.


The facilities are smart and homely, the premises clean and the food tempting, particularly the cakes (how do they make a sponge so light?). Yes, the fees are on the high side but believe me you get what you pay for - quality care, compassion and comfort. Mum was happy therefore so were we.


Reply from Elizabeth Higson, General manager at Barchester Westlake House Care Home

Thank you for your lovely comments, your mum was a lovely lady to care for.


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Review from H L (Daughter of Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum was a resident for about 4 months receiving palliative care. She was always treated with kindness and dignity and the care given was exemplary. This kindness and care were extended to my sister and me during this difficult time.

Reply from Elizabeth Higson, General manager at Barchester Westlake House Care Home

Thank you for your kind words, your mother was a lovely lady to care for.


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Review from Joan W (Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love my room and love the view the fish pond! Food is good, I am a vegetarian and I am so pleased with the food. There is a lot going on every day.

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Review from R D (Daughter of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is welcoming and every member of staff I came into contact with was delightful.


The home is decorated and furnished to an excellent standard.


However, Dad's bed was broken which was reported but no action was taken, and the room was not prepared for his booked arrival. It was cold, with

no table and a broken TV (we did get this swapped).

Reply from Elizabeth Higson, General Manager at Barchester Westlake House Care Home

Thank you for your positive feedback, we take on-board your constructive comments and we shall address them with our team members. We look forward to seeing you again.


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Review from Derek B (Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff - nice accommodation - good food.

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Review from Joan M (Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are helpful and caring, keeping my room clean.
Food is good.

Reply from Elizabeth Higson, General Manager at Barchester Westlake House Care Home

Thank you for your review, its nice to hear that mum is happy here.


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Review from S P (Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are lovely, very caring. I would definitely recommend the home. Food is good too.

Reply from Elizabeth Higson, General manager at Barchester Westlake House Care Home

Thank you Sue I am glad you have enjoyed your stay with us.


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Review from Marlene S (Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found that staying in Westlake House, is everything I have rated below and more to my satisfaction and likes!

Reply from Elizabeth Higson, General Manager at Barchester Westlake House Care Home

Thank you for your kind comments.


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Review from Robert T L (Partner of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well organised care home with super friendly, caring and well-trained staff.
The rooms are adequate and there are plenty of extra lounges for attending entertainment or for being quiet with visitors.

Reply from Elizabeth Higson, General Manager at Barchester Westlake House Care Home

Thank you for your review, we hope all goes well when your wife returns home.


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Review from Melanie O (Niece of Resident) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was in Westlake House Care Home for 4 years and in that time the staff were marvellous. My Ant could be 'difficult' but they looked after her with professionalism and genuine care. In her last weeks, I cannot speak highly enough of the care she received. I was always greeted with a friendly
smile and the lead nurse was always available if I wanted to chat. So thank you to all the staff at Westlake.

Reply from Elizabeth Higson, General Manager at Barchester Westlake House Care Home

Thank you for your review, it's pleasing to hear that you were always able to talk to the nurses.


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Review from Julie W (Daughter of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Barchester Westlake House Care Home for end of life care.


The care, the staff and carers gave my mum was exceptional. I don't know how we would have coped without them.


Reply from Elizabeth, General Manager at Barchester Westlake House Care Home

It was our pleasure to look after your mum and support you at a sad time.


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Review from Margaret H (Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are lovely.

Reply from Soonita Shaw, Business Support Manager at Barchester Westlake House Care Home

Thank you very much for your kind and lovely feedback. I'm pleased to hear that you were happy with our care services and facilities at Westlake House.
Many thanks and best wishes.


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Review from Barbara W (Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the home.

Reply from Soonita Shaw, Business Support Manager at Barchester Westlake House Care Home

Thank you very much for your feedback. I'm pleased to hear that you were happy with our care services and facilities at Westlake House. We look forward to seeing you again.
Many thanks and best wishes.


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Review from Nora T (Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home with amazing staff.

Reply from Soonita Shaw, Business Support Manager at Barchester Westlake House Care Home

Thank you very much for your lovely feedback. I'm pleased to hear that you are happy with our care services and facilities at Westlake House.
Many thanks and best wishes.


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Review from Vera G (Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and residents are good.

Reply from Soonita Shaw, Business Support Manager at Barchester Westlake House Care Home

Thank you very much for your feedback. I'm pleased to hear that you are happy with our care services and facilities at Westlake House.
Many thanks and best wishes.


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Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for Barchester Westlake House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.940 for Barchester Westlake House Care Home is calculated as follows: ( (220 Excellents x 5) + (14 Goods x 4) ) ÷ 234 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Westlake House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (78)

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Meet the Team (11)

Christine

Christine Sullivan

Job Title: General Manager

Joined: 2020

Hello, my name is Christine and I am the General Manager here at Westlake House. Welcome to our Website.


I am a General Registered Nurse with over 30 years’ experience working within the NHS and the Independent Sector. I joined Barchester as a Clinical Development Nurse in 2020 and continued to develop my managerial and clinical skills. I was proud to become the General Manager at Westlake House in 2024. I bring a wealth of experience and knowledge with me from my time as a nurse and supporting and training care and nursing teams. At Westlake House we are dedicated in delivering kind, caring and holistic care. Person centred care is at the heart of everything my team and I will provide for you. We will take the time to get you know you and deliver a first class service. I am passionate about working closely with my team to continue to grow their skills and the wonderful care and support they offer to all the residents as well as to each other.


Giovanni

Giovanni Congiu

Job Title: Deputy Manager

Joined: 2022

I began my nursing career in Italy and chose to pursue my passion further in the UK.


I have a strong background in providing care to a diverse range of residents' needs and I understand the challenges that they may encounter in day-to-day life. I enjoy working closely alongside our residents and their families to ensure that they receive the utmost level of person-centred care & support that they require, whilst also assisting them to achieve their goals no matter how big or small.


As Deputy Manager, my overall aim is to support the team by working closely alongside our General Manager to ensure the highest standards of quality and accuracy.


Should you have any queries please feel free to get in touch and I am happy to provide my full support.


Tria

Tria De La Cruz

Job Title: Clinical Lead

Joined: 2018

Tria is a registered nurse and has experience working as a manager at a nursing home before joining Westlake House in October 2018. Tria provides support and assistance to the General Manager in running the care home on a day-to-day basis. Tria is involved in leading and supporting the nurses to provide excellent care services to those we support.


Charlotte

Charlotte Brooking

Job Title: Home Administrator

Joined: 2023

I started working at Westlake House in August 2023.


I began my career in care in 2013 as a support worker and went on to work as a Senior, Team Leader, later moving into care administration and care recruitment. I am very passionate about the care industry and strive to ensure that my team and I deliver the best quality service to our residents and their families.


Peter

Peter Embling

Job Title: Maintenence Manager

Joined: 2017

Before my position at Westlake, I was a Maintenance Manager at a local airfield, and I am looking forward to taking the maintenance position to great heights here.


My role means that every day is different; one-minute l am a plumber, then next an electrician, then a painter & decorator – just to name a few of the things l do!
I enjoy all the discussions that I have with the residents here at Westlake and every day they teach me something different. I enjoy working alongside and discussing with residents the different ways to do things.


Pearl

Pearl Retei

Job Title: Head Housekeeper

Joined: 2020

Pearl joined Westlake house in April 2020. Pearl has many years experience in a similar role. She has brought a refreshing new enthusiasm to our housekeeping team and our residents.


Rosie

Rosie Duhig

Job Title: Activities Coordinator

Joined: 2024

I joined the Barchester family in November 2024 and have instantly felt welcome and supported. As an activity coordinator, I am passionate about getting to know our residents and delivering person-centred care and activities to all residents, an approach supported by a holistic, whole-home view.


I have been in a Care support role since 2019 and an Activity Coordinator since 2020. I love that my role brings laughter and joy to others. It is so wonderful seeing people engaging in an activity they enjoy and interacting with each other. I am very passionate about Intergenerational projects, as something magical happens when old and young get together.


Betty

Betty Galang

Job Title: Registered General Nurse

Joined: 2002

I have worked in Westlake House for 22 years now, I really enjoy the atmosphere here, and the residents have become like a second family to me.


Daniela

Daniela Maftei

Job Title: Admin Asisstant

Joined: 2022

Daniela started at Westlake House in June 2022. Daniela works on our reception and will meet you with a smile. Following Daniela's previous career in the care industry, she loves to chat with our residents and relatives in between supporting our administrator.


Dave

Dave Jackson

Job Title: Maintenance Officer

Joined: 2019

After 20 years as a Customer Services Manager for a local Housing Association once taking voluntary redundancy I decided on a complete career change. I took a minibus driving course, brushed up my DIY skills and became a Maintenance Assistant.


Now there is no greater job satisfaction than as part of the Westlake Maintenance Team giving the best possible customer service we can to our residents, fixing whatever needs to be fixed and sharing the experiences as we go out on one of our regular trips in the minibus.


Making a difference during their stay with us is what it is all about and getting to know the residents and their families and learning about their varied and amazing lives makes the job all the more enjoyable.


Sheila

Sheila Elliott

Job Title: Residents Representative

Joined: 2023

Sheila Elliott is our new Resident Representative at Westlake House.


She has been selected by our residents as well as staff, to take on the role of our Resident's Representative. This position within the home is one of many responsibilities. Sheila will work alongside the residents as their trusted confidant. All topics of improvement, worries, complaints and praises within the home will be handed over to Sheila where it will then be mentioned in our monthly Resident's and Relatives meeting that is held every first Monday of the month.


We look forward to working with Sheila to improve all aspects of life at Westlake House.