Barchester Westlake House Care Home

Pondtail Road, Horsham RH12 5EZ
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9.9 126 Reviews
  • Barchester Westlake House Care Home, Horsham
Barchester Westlake House Care Home offers first class care and comfort in Horsham, West Sussex.

Located in a leafy rural countryside setting, yet local to picturesque and thriving Horsham Town Centre, Westlake is a warm, friendly and an inviting home, offering first-class 24-hour nursing and residential care in West Sussex.

Less than a five-minute drive to the nearest rail station, with plenty of local amenities on the doorstep, Westlake is proud of its beautifully maintained and nurtured gardens which both residents and visitors to the home can enjoy all year around. The home is also delighted to have received a 'Good' in their latest CQC inspection in July 2019.

A dedicated and experienced team are passionate about providing quality care that affords the best possible alternative for those who are no longer able to manage at home. Staff empower residents to regain independence, choice and freedom in their lives in a safe and comfortable setting.

Westlake has en-suite, fully furnished bedrooms which can be personalised, beautiful lounge areas with pretty views as well as elegant dining rooms in a relaxed atmosphere. A team of highly qualified and attentive staff really focus on the individual needs of residents with a bespoke care plan for each person.

Westlake House are delighted to be offering free Wi-Fi to residents and visitors. This allows residents more ways of keeping touch with their loved ones. Bedrooms are also set up with a Sky connection and phone line should you wish to make a private arrangement for this.

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Care Provided by Barchester Westlake House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Orthopaedic
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Theresa Sullivan (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Westlake House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,682

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Westlake House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions to visitors


  • Parking

  • Free parking on site


Barchester Westlake House Care Home Reviews (126)

Total of 126, showing 101-120
9.9

Barchester Westlake House Care Home has a Review Score of 9.9 (9.940) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Westlake House Care Home has 126 reviews.

Overall Experience

  • 103
  • 22
  • 1
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Date Published

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Review from Anne M (Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel at home living at Barchester Westlake House Care Home.

Reply from Elizabeth Higson, General manager at Barchester Westlake House Care Home

Thank you for you kind words. I am glad that you feel at home here at Westlake House.


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Review from Joe J (Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care in every way - very appreciative.

Reply from Elizabeth Higson, General Manager at Barchester Westlake House Care Home

Thank you Joe, it has been our pleasure to have you live here with us.


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Review from Ralph B (Respite Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thoroughly enjoyed my short but very restful stay at Westlake House. Everything is very well organised and taken care of. Another 3/4 days more and then I hope to go home but having lived in Horsham for just over 10 years, I really enjoyed my friends and neighbours.

Reply from Elizabeth Higson, General manager at Barchester Westlake House Care Home

I am glad that you enjoyed your stay with us.


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Review from Alison H (Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very happy place.

Reply from Elizabeth Higson, General Manager at Barchester Westlake House Care Home

I am glad that your stay was a happy one


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Review from Irene B (Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, could not ask for better.
Staff are wonderful.

Reply from Elizabeth Higson, General Manager at Barchester Westlake House Care Home

Thank you for your kind words, I will pass your comments on to the staff


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Review from Jill G (Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfactory living experience.

Reply from Elizabeth Higson, General Manager at Barchester Westlake House Care Home

I am glad that you are enjoying living here


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Review from Mavis H (Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received excellent treatment since coming here and have decided to stay if possible, I also hope my right leg will improve with cream and massage.

Reply from Elizabeth Higson, General Manager at Barchester Westlake House Care Home

Its lovely to hear you have decided to stay with us.


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Review from Joy E (Wife of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my husband every day and the staff on all levels are extremely kind and helpful. The room is light and airy and has a lovely view from the window which is smashing as my husband is now bed bound and enjoys looking at the garden.
The meals are nicely presented and varied which is important for
someone who has to stay in bed.

Reply from Soonita Shaw, Business Support Manager at Barchester Westlake House Care Home

Dear Joy,
We are grateful for your constructive feedback and are delighted with the positive comments and that you are happy with our care services at Westlake House.
Many thanks and Best wishes.
Soonita Shaw- Business Support Manager


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Review from B T (Son of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff on my mum's arrival were very good and looked after her needs to get her settled in. We look forward to her stay there.

Reply from Soonita Shaw, Buiness Support Manager at Barchester Westlake House Care Home

Thank you very much for your positive comments and scores. We do appreciate your feedback and will pass this on to our team members at Westlake House.
Many thanks and best wishes.
Soonita Shaw- Business Support Manager


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Review from P H (Son of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm welcome both initially and on each visit to see mum. Nursing care thorough and very good. All the staff are pleasant and listen and respond to any queries,

Reply from Soonita Shaw, Business Support Manager at Barchester Westlake House Care Home

Thank you very much for your kind and lovely feedback. I'm pleased to hear that you and your mother are happy with our care services and facilities at Westlake House.
Many thanks and best wishes.
Business Support Manager


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Review from Kathleen G (Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Almost without exception, the staff are efficient, friendly and very caring. The chefs provide a very good menu which is well cooked and go out of their way to help those with dietary needs. Activities are available to those who wish to participate Overall, I feel perfectly 'at home' here.

Reply from Soonita Shaw, Business Support Manager at Barchester Westlake House Care Home

Dear Kathleen,
Thank you very much for your lovely and positive comments and ratings. We are delighted to hear that you are happy with our care services and facilities at Westlake House. We'll pass your lovely comments to our team members.
Many thanks and best wishes.
Soonita Shaw- Business Support Manager


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Review from Ian M (Son of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father stayed for a respite break at this care home. Sadly my father passed away whilst they were staying at Westlake. The team and managers managed the situation very well. My mum stayed at the care home for a further four weeks afterwards. During this time, she was really well looked
after. So much so that her dementia condition improved at times.

Reply from Soonita Shaw, Business Support Manager at Barchester Westlake House Care Home

Dear Ian,
Thank you very much for your lovely and positive comments. It was a pleasure to look after your parents. I hope your mother is settling well in her new care home.
Best wishes,
Soonita Shaw- Business Support Manager.


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Review from Sarah B (Daughter of Resident) published on 14 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Westlake House in November 2012 following my mother's death and a period of six months in his own home being taken care of by a live-in carer. He did not like the arrangement and felt lonely, and following another fall, he found himself in a hospital.


We began to consider a care home,

and surprisingly he agreed.


Westlake House transformed him. He felt it was like being in a hotel, he could choose what he ate and everything felt modern, clean and orderly. Dad put on weight and began to enjoy life again. He never got used to the activities upstairs, but enjoyed reading his paper that the local newsagent delivered, watching the sport on his own TV and we would find him with his new friends, all residents, in a circle listening to his stories and he to theirs.


He became very cheeky with the staff who he became very fond of and when he died recently of the frailty of old age they were genuinely upset.
Dad was at Westlake House for 4 1/2 years, one of the best decisions we made as a family.


Reply from Soonita Shaw, Business Support Manager at Barchester Westlake House Care Home

Dear Sarah,
Thank you for the lovely positive comments and scores and also for the constructive feedback on activities. We'll endeavour to improve in this area to further improve our service delivery.
Many thanks and best wishes.
Soonita Shaw- Business Support Manager.


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Review from Alfred H (Resident) assisted by family/friend published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I very much enjoyed my stay. The staff are so nice and friendly. The rooms are very nice and so much food, it was a holiday for me.

Reply from Elizabeth Higson, General Manager at Barchester Westlake House Care Home

Dear Alf,
We are delighted to hear that you have enjoyed a repeat visit and that you have rated us excellent in all areas. We are pleased to pass this on to our home team members.


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Review from P B (Daughter of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff. Refurbished home is clean and well cared for. No obnoxious smells. The only criticism I have is the "entertainment" programme. It is repetitive and not to my mum's taste. I feel one to one involvement would be welcome.

Reply from Elizabeth Higson, General manager at Barchester Westlake House Care Home

Thank you for your review, we constantly look for new ideas for the residents and welcome thoughts from families and friends so that we can improve our events.


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Review from Terry H (Son of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westlake House is a lovely clean, welcoming home.
The staff are very friendly and go out of their way to help.
More like a hotel than a care home.
Excellent.

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Review from Julie H (Daughter-in-law of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was Dad's second visit and the staff welcomed him by name on arrival, making him very welcome.
He was shown around his room and then accompanied to the dining hall where he was introduced to old friends and new ones.
For the second time, when he had to come back home he said what a lovely time
he had had and was invited back for afternoon tea. He has been booked in for a week in July and is already looking forward to it - peace of mind for us.

Reply from Elizabeth Higson, General Manager at Barchester Westlake House Care Home

Its really nice to hear your father has enjoyed his stays with us. We look forward to seeing him again in July.


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Review from Veronica A (Friend of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit our friend every week and he has been a resident for over 2 years. He very quickly settled into the home's routines and is now quite comfortable. The food is plentiful and well-presented, the staff are caring and attentive, the opportunities for daily activities are plentiful and the room is
kept clean and pleasant. The home has had all communal spaces refurbished recently to an extremely high standard. It is a very pleasant place to visit.

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Review from Sue M (Daughter of Resident) published on 20 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for just a very short space of time as she was at the end of her life. The care and dignity I witnessed both for my mother and my family were excellent. The home was inviting, spotlessly clean and communication between the local hospice and the home was very good indeed.

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Review from Ray Y (Friend of Resident) published on 27 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We always feel when visiting that we are important to the establishment and not as tourist. Every person we have encountered has been friendly and helpful.

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Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for Barchester Westlake House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.940 for Barchester Westlake House Care Home is calculated as follows: ( (220 Excellents x 5) + (14 Goods x 4) ) ÷ 234 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Westlake House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (78)

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Meet the Team (11)

Christine

Christine Sullivan

Job Title: General Manager

Joined: 2020

Hello, my name is Christine and I am the General Manager here at Westlake House. Welcome to our Website.


I am a General Registered Nurse with over 30 years’ experience working within the NHS and the Independent Sector. I joined Barchester as a Clinical Development Nurse in 2020 and continued to develop my managerial and clinical skills. I was proud to become the General Manager at Westlake House in 2024. I bring a wealth of experience and knowledge with me from my time as a nurse and supporting and training care and nursing teams. At Westlake House we are dedicated in delivering kind, caring and holistic care. Person centred care is at the heart of everything my team and I will provide for you. We will take the time to get you know you and deliver a first class service. I am passionate about working closely with my team to continue to grow their skills and the wonderful care and support they offer to all the residents as well as to each other.


Giovanni

Giovanni Congiu

Job Title: Deputy Manager

Joined: 2022

I began my nursing career in Italy and chose to pursue my passion further in the UK.


I have a strong background in providing care to a diverse range of residents' needs and I understand the challenges that they may encounter in day-to-day life. I enjoy working closely alongside our residents and their families to ensure that they receive the utmost level of person-centred care & support that they require, whilst also assisting them to achieve their goals no matter how big or small.


As Deputy Manager, my overall aim is to support the team by working closely alongside our General Manager to ensure the highest standards of quality and accuracy.


Should you have any queries please feel free to get in touch and I am happy to provide my full support.


Tria

Tria De La Cruz

Job Title: Clinical Lead

Joined: 2018

Tria is a registered nurse and has experience working as a manager at a nursing home before joining Westlake House in October 2018. Tria provides support and assistance to the General Manager in running the care home on a day-to-day basis. Tria is involved in leading and supporting the nurses to provide excellent care services to those we support.


Charlotte

Charlotte Brooking

Job Title: Home Administrator

Joined: 2023

I started working at Westlake House in August 2023.


I began my career in care in 2013 as a support worker and went on to work as a Senior, Team Leader, later moving into care administration and care recruitment. I am very passionate about the care industry and strive to ensure that my team and I deliver the best quality service to our residents and their families.


Peter

Peter Embling

Job Title: Maintenence Manager

Joined: 2017

Before my position at Westlake, I was a Maintenance Manager at a local airfield, and I am looking forward to taking the maintenance position to great heights here.


My role means that every day is different; one-minute l am a plumber, then next an electrician, then a painter & decorator – just to name a few of the things l do!
I enjoy all the discussions that I have with the residents here at Westlake and every day they teach me something different. I enjoy working alongside and discussing with residents the different ways to do things.


Pearl

Pearl Retei

Job Title: Head Housekeeper

Joined: 2020

Pearl joined Westlake house in April 2020. Pearl has many years experience in a similar role. She has brought a refreshing new enthusiasm to our housekeeping team and our residents.


Rosie

Rosie Duhig

Job Title: Activities Coordinator

Joined: 2024

I joined the Barchester family in November 2024 and have instantly felt welcome and supported. As an activity coordinator, I am passionate about getting to know our residents and delivering person-centred care and activities to all residents, an approach supported by a holistic, whole-home view.


I have been in a Care support role since 2019 and an Activity Coordinator since 2020. I love that my role brings laughter and joy to others. It is so wonderful seeing people engaging in an activity they enjoy and interacting with each other. I am very passionate about Intergenerational projects, as something magical happens when old and young get together.


Betty

Betty Galang

Job Title: Registered General Nurse

Joined: 2002

I have worked in Westlake House for 22 years now, I really enjoy the atmosphere here, and the residents have become like a second family to me.


Daniela

Daniela Maftei

Job Title: Admin Asisstant

Joined: 2022

Daniela started at Westlake House in June 2022. Daniela works on our reception and will meet you with a smile. Following Daniela's previous career in the care industry, she loves to chat with our residents and relatives in between supporting our administrator.


Dave

Dave Jackson

Job Title: Maintenance Officer

Joined: 2019

After 20 years as a Customer Services Manager for a local Housing Association once taking voluntary redundancy I decided on a complete career change. I took a minibus driving course, brushed up my DIY skills and became a Maintenance Assistant.


Now there is no greater job satisfaction than as part of the Westlake Maintenance Team giving the best possible customer service we can to our residents, fixing whatever needs to be fixed and sharing the experiences as we go out on one of our regular trips in the minibus.


Making a difference during their stay with us is what it is all about and getting to know the residents and their families and learning about their varied and amazing lives makes the job all the more enjoyable.


Sheila

Sheila Elliott

Job Title: Residents Representative

Joined: 2023

Sheila Elliott is our new Resident Representative at Westlake House.


She has been selected by our residents as well as staff, to take on the role of our Resident's Representative. This position within the home is one of many responsibilities. Sheila will work alongside the residents as their trusted confidant. All topics of improvement, worries, complaints and praises within the home will be handed over to Sheila where it will then be mentioned in our monthly Resident's and Relatives meeting that is held every first Monday of the month.


We look forward to working with Sheila to improve all aspects of life at Westlake House.