Barchester Westergate House Care Home

Denmans Lane, Fontwell, Arundel BN18 0SU
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Top 20 carehome certificate
10 101 Reviews
Westergate House is a former stately home set in extensive grounds and nestled in the South Downs, close to Arundel and on the outskirts of the Cathedral City of Chichester.

It offers comfortable accommodation and expert residential, nursing and dementia care, for short stay and long term placements.

Westergate House is very proud of its overall 'Good' rating, achieving 'good' across all five domains in April 2021. They recently endorsed the great work they do during an Infection Prevention Control inspection in March 2021, publishing several pages of good practice on the report which can be viewed on their website.

The home has three individual specialised communities where the residents can be assured to be placed in an environment most appropriate to their needs. With a professional team who are dedicated to providing top quality, holistic care which is centred around the needs of the individual. Residents are offered the right level of support for their needs whilst respecting their autonomy and maintaining their dignity.

The care team are passionate about providing a safe, stimulating and friendly home setting for those who live there, and residents are encouraged to live life to their full potential, celebrating the big and the small events of life at the home.

If you would like more information please contact the team. Most importantly, they would like to show you round their beautiful home so you are able to meet the team. They know that choosing a care home is a big decision; they are here to help and look forward to speaking with you.
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Care Provided by Barchester Westergate House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 79 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paul Middleton-Russell (Senior General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (75)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Barchester Westergate House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,660

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Westergate House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions


  • Parking

  • Ample parking


Barchester Westergate House Care Home Reviews (101)

Total of 101, showing 101-101
10

Barchester Westergate House Care Home has a Review Score of 10 (9.991) out of 10, based on 18 reviews in the last 2 years. Over all time Barchester Westergate House Care Home has 101 reviews.

Overall Experience

  • 84
  • 15
  • 0
  • 1
  • 1

Date Published

101
6
11
18
83

Review from Richard A (Grandson of Resident) published on 21 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed a specialist dementia home quickly for our mother who could no longer be cared for at her current care home and were lucky to find that Westergate House had a vacancy.
We were immediately impressed with the welcome we received, the obviously excellent organisation, the friendly staff and
the ambiance of the house. The programme of care promised for our mother was just what we felt she needed and we have placed her there with every confidence that she will be well cared for.
On arrival with our mother she was greeted by the member of staff who had assessed her the previous week and was taken into the EMI unit and made welcome, and was immediately engaged with a group who were playing scrabble. We believe that the one to one and the mental stimulation she will receive and to which we hope she will respond is just what she needs at this stage of her life.


Its early days yet but we have every confidence that Westergate House is the best place for her now.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.991)

Overview of Review Score

The Review Score of 10 (9.991) out of 10 for Barchester Westergate House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.991 for Barchester Westergate House Care Home is calculated as follows: ( (212 Excellents x 5) + (2 Goods x 4) ) ÷ 214 Ratings = 4.991

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Westergate House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 10 Apr 2025

Please contact Westergate House to discuss availability


Awards / Recognitions (23)

Employee of the Month

Recipient: Barchester Westergate House Care Home

Date: Friday 31 Jan 2025 More details

Top 20 Care Homes South East England 2025

Recipient: Barchester Westergate House Care Home

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2025

Recipient: Barchester Healthcare Ltd

Date: Friday 31 Jan 2025 More details

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Meet the Team (12)

Paul

Paul Middleton-Russell

Job Title: Senior General Manager

Joined: 2005

Welcome to Westergate House, my name is Paul and I am the Senior General Manager here.

I have over 35 years-experience within the healthcare profession, working in the NHS, prior to moving to the private healthcare sector in 1996. I have now been with Barchester Healthcare for over 20 years, I feel privileged, that the majority of these glorious years, I have spent as the General Manager here at Westergate House. I am exceptionally proud of the amazing team, of over 100 staff, many of them with their 10, 15 and 20 years-service awards too. Together, we continually strive for excellence and to improve the service we offer to our residents.

The quality of the delivery of person centred care is paramount in my philosophy to create a home where I would be happy to be a resident. I feel passionately about Westergate and together with my team, we are committed to making a difference for our residents, supporting individuals in everyday successes.

We never lose sight of the fact that residents don’t live in our work place – we work in their home!

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Nikki

Nikki Simpson

Job Title: Deputy Manager RNA

Joined: 2022

My name is Nikki and I am the Deputy Manager here at Westergate House.

I joined the home in 2022 as Clinical Lead and enjoyed supporting the nursing and care team. I work closely with the General Manager, with whom I have forged a strong and positive working relationship, where complete focus on the residents and staff team, and providing a safe and caring environment is a shared priority. As a result, I was thrilled to accept the opportunity to become Deputy Manager at Westergate House and work alongside the General Manager to ensure the home goes from strength to strength in delivering person-centred care, an enjoyable lived experience and a dedicated happy team.

My work history to date includes a career change in 2002 when I decided to join the NHS as a carer. I then commenced my nurse training in 2006 and qualified as a Registered General Nurse in 2009. I now have 15 years of experience, from working in an acute setting as a Ward Sister before deciding to work in the private sector in 2020.

I am a very dedicated and passionate individual, ensuring person-centred care is delivered to the highest of standards for all our residents, I am committed with my team and Westergate to making a difference for the residents who make Westergate their home.

I thoroughly enjoy my role and work with a great supportive and knowledgeable team, no two days are ever the same. There is always plenty happening which makes my role varied and exciting not only for the residents; but the staff team too.

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Laura

Laura Giudici

Job Title: Home Administrator

Joined: 2024

My name is Laura and I am the Home Administrator here at Westergate House.

I worked for this amazing home for nine years before leaving for eighteen months and working for West Sussex County Council as an Assistant Manager for a residential home for adults with learning disabilities.

It is great to be back at Westergate House, in a different role using my extensive transferable skills and I am delighted to work with such a fabulous team who are focused on providing a positive experience for our residents. Westergate House is a home-from-home for the people who live here, and for staff members who contribute to the family atmosphere.

My work experience to date is varied, and I have had the privilege of working with people living with dementia, and people with learning disabilities. These have been senior care roles as well as teaching students at Chichester College about different elements of safe care delivery to gain qualifications in Health & Social Care.

I am delighted to be working with the staff team, the residents, and their families, at Westergate House, and supporting with anything that comes under the umbrella of administration.

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Bernice

Bernice Jenkins

Job Title: Head of Memory Lane communities RMN

Joined: 2002

My name is Bernice and I am the Head of Memory Lane communities at Westergate House.

I have been at Westergate House for over 20 years and a Registered Mental Nurse for over 35 years. I lead the Memory Lane communities and Dementia Champions, sharing my knowledge and experience with them; enriching the lives of people living with dementia.

Enhancing the well-being of the residents and to make every day enjoyable. We strongly believe people living with dementia should enjoy a fulfilled and happy life, with specialist support to continue doing the things they love.

Westergate House is my home and I could never imagine working anywhere else. I have always wanted to be a nurse and to make a difference, to be part of residents' lives to make them feel safe, happy and secure.

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Mel

Mel Holden

Job Title: Head of Nights/Clinical Lead RGN

Joined: 2024

My name is Mel and I am the Head of Nights/ Clinical Lead here at Westergate House.

I am delighted to be working at home and using my work experience to date supporting the Deputy Manager as Clinical Lead to ensure we are always delivering high standards of effective and compassionate care. My role includes leading the night team as the Head of Nights.

I have been a qualified nurse RGN for forty years and have enjoyed an incredible career. My training was completed at Kingston & Richmond Hospital where I stayed for a year after qualifying before working for a number of agencies where I gained a wealth of clinical experience. In 2000 I joined the Sussex Community Foundation Trust as a Clinical Lead and enjoyed working with patients in the community for twenty years. More recently, I have worked as a Registered Manager for a local nursing home which gave me valuable insight into caring for residents with a range of complex and individual needs as well as their GP and multi-disciplinary team to ensure the best possible care.

I am thrilled to have the opportunity to put these skills to use in my role at Westergate House and look forward to working closely with our residents, their families and the exceptional staff team.

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Marc

Marc Freeman

Job Title: Registered General Nurse RNA

Joined: 2013

My name is Marc and I am part of the nursing team here at Westergate House.

I qualified as a Registered Nurse in 2011 and began my career working for Barchester Healthcare. I spent the first two years working at Llys Y Tywysog Care Home in Wales and then transferred to Westergate House eight years ago.

I am thoroughly enjoying my role here in West Sussex and love caring for our residents. No two days are the same and there is always something fun going on. I enjoyed taking part in the home’s activities and appeared in last year’s panto. I am also a keen member of the Westergate House quiz team!

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Care Team

Care Team

Job Title: The Care Team

A big hello from the Westergate care team!
As individuals, we are a diverse mix of people from various backgrounds, with a range of expertise in the care industry. We vary in skills, life experience, personality, age, culture and gender, and we believe that this equips us to consider and respect the individual differences and preferences of our residents also.
As a team we are dynamic! Together we support our residents in delivering quality care in a sensitive and thoughtful manner. We also remember that there are multiple opportunities in the day for some fun and laughter; providing a happy environment where residents feel safe to enjoy everyday life is a value we uphold.
Together we make a committed and professional team providing person-centred care and companionship. We feel privileged to really know our residents and their families, who are at the heart of everything we do.

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Lee

Lee Austin

Job Title: Head of Lifestyle

Joined: 2022

My name is Lee and I am the Head of Lifestyle here at Westergate House.

I support our residents daily to do the things they enjoy and it is extremely important to me that we are offering a premium and person-centred service to each resident. I support our residents on a daily basis by providing meaningful and quality activities either in groups or on a 1:1 basis, to help encourage and build confidence while creating an enjoyable environment for everyone.

Westergate House is the home of our residents, and we as staff are working in it, so it is extremely important to me that we are respectful of that while offering a premium and person-centred service to each and every resident.

I am a trained actor and professional vocalist and am not shy about making a fool of myself. If I do that every day to put a smile on our resident's faces then I’m happy I have played my part, along with the rest of the amazing team, to brighten their day. If you hear someone singing along the corridor or see them dancing in the lounges, it will probably be me.

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Chris

Chris Gray Grana Priego

Job Title: Head Chef

Joined: 2021

My name is Chris and I am the Head Chef here at Westergate House. I qualified as a chef in 1992 and served in the Royal Navy for 24 years, both in service and as a head chef. After leaving the Navy, I had an amazing experience of being able to take part in ‘MasterChef: The Professionals’ and reached the quarter finals. I have also cooked for several members of the Royal Family, including the Queen, Prince Philip on his 90th birthday and the Countess of Wessex.

As Chef here at Westergate House, I appreciate the value of mealtimes and how much they are looked forward to as a very important part of the day. I am focused on providing delicious meals that ensure complete nutrition, making good use of seasonal fruit and vegetables. Together with our exceptional kitchen team, I provide a varied menu, ensuring I listen to the residents’ choices and preferences. We love an event day, of which there are plenty of celebrations at Westergate House, and I am only too happy to cater for open days, community days, birthdays and anything else that is special. Quite often we explore different themes and enjoy preparing dishes from around the globe; different flavours and ideas which add to the spice of life. If residents and their families or friends fancy dining together, it is a pleasure to prepare for a party, lunch or celebration tea, and visitors to the home are very welcome to help themselves to tea, coffee and cake anytime.

This year I have enrolled in Barchester's renowned Chef Academy, and am enjoying the tutelage of Hospitality Development and Standards Manager, Mervyn Knights, enhancing my knowledge of cooking for residents living with dementia.

Working at Westergate House is a privilege; I am proud to be part of such a fabulous team.

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Roger

Roger Godfrey

Job Title: Senior Head of Maintenance

Joined: 2021

My name is Roger and I am the Senior Head of Maintenance here at Westergate House.

I spent 24 years working for the Army and feel confident in my unfazed approach to sorting and fixing! An interesting fact travelled the world, and I am the proud owner of memorabilia from 53 Hard Rock Cafes.

While I oversee all things maintenance, part of the pleasure my role brings, is conversing with our residents and sharing stories of travel and careers.

Looking after a beautiful Grade II listed building, part of which is over 200 years old, means no two days are the same.

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Cheryl

Cheryl Sheldon

Job Title: Speak Up Champion & Team Leader

Joined: 2014

My name is Cheryl and I am a Team Leader and the Speak Up Champion, here at Westergate House.
I have worked at Westergate House for over a decade now and pride myself on offering the best care possible. I endeavour to ensure those I look after continue to live their best life. It is really important to me that residents feel safe and happy within their homes and I felt the Speak Up role is perfect for me; it helps to ensure this happens.

Our priority at Westergate House is our resident's safety and quality of care. All our staff are encouraged to SPEAK UP internally where there are any concerns in the workplace and there are a variety of ways that we can do this. We have recently expanded this to allow an internal point of contact within Westergate as an alternative safe person to speak to. As part of my role, I maintain confidentiality and integrity. I am impartial, approachable, inclusive and empathetic. All the skills required to support the home with this new role. This makes it easy for everyone to speak up. This ensures continuity of excellent care to our residents and a positive work environment.

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Rachael

Rachael Pascoe

Job Title: Dementia Champion & Senior Care Assistant

Joined: 2020

My name is Rachael and I am a Senior Care Assistant and one of the Dementia Champions here at Westergate House.

I have worked at Westergate House for over 3 years.

Previously I was a stay-at-home mum with two lovely daughters. During my working career, I spent a decade working for the Police as a Safer Neighbourhood Officer. It was at this time I realised I was committed to making a difference. I pride myself in being approachable, friendly and supportive whilst providing the very best care for the people I look after.

It’s natural to want the very best support for your loved one. And we wouldn’t accept anything less. Caring for those living with dementia requires special aptitudes and skills, as well as a caring and inclusive view of life. As one of the Dementia Champions, I promote Identity, Connections, Security, Autonomy, Meaning, Growth and Joy. We have a good understanding of each resident living in our communities, including their interests, having meaningful conversations, their previous occupations, important people and places to them and their personality traits. We create stimulating environments through meaningful engagement and activities. We see their time with us as the next chapter in their life, and we promote independence where possible; with meaningful occupation each day in our Memory Lane communities.

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