What types of Care is Linfield House registered for?

Older Person Care, Dementia, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Linfield House provide?

Physiotherapy & Own GP if required are other types of care provided.

What are the Facilities & Services at Linfield House?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Linfield House to the centre of Worthing?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Linfield House care home, 18/22 Wykeham Road, Worthing, West Sussex BN11 4JD

Review from Lucie D (Daughter of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience

I'm not sure I will find the right words to write this review, but Linfield House and all the staff are fabulous, professional, kind, patient and very understanding. Both of my parents were at Linfield, my Dad, sadly for palliative care, and my mum as she suffers from dementia. There is no other place

like Linfield, and I truly will always be grateful for everything they did for both of my parents. You feel like one of the family, and the residents are treated by the carers like their own family. Thank you to all the staff at Linfield; you all are special people and all wonderful too. A special thanks to all the team.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Linfield House

Thank you so much for your kind review of Linfield House Lucie, and for taking the time to share your experience. It truly means the world to us to know that Linfield House provided the care, comfort, and support that both your parents needed. We appreciate your kind recognition of our staff's professionalism, kindness, and compassion. Your gratitude is a reminder of why we do what we do, and we are honoured to have been part of your parents' journey. On behalf of everyone at Linfield House thank you for your support and trust.

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Review from Rod W (Son of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience

Our mum was a resident at the home for a happy three years and sadly passed away recently. During all this time the empathy, professionalism and skill of the team was first-class. The care Mum received was excellent and the support to our family was always a priority even when extra work was created.
I

couldn't recommend Linfield Guild Care any higher.

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Review from S J (Sister of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience

My sister has been a resident on Whitcombe Suite for four years, she has been very well cared for, and staff have dealt with her changing needs with care and consideration. She has remained cheerful and is always greeted with a smile and a chat from the laundry staff, cleaners, carers and nurses. The

food is really good with a choice which is appreciated. She loves the company and numerous activities in the lounge arranged by the activities staff who organise wonderful entertainment. From the friendly reception as you enter to the welcome cups of tea and cake in the afternoon I thank you.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Linfield House

Thank you so much for your kind words about your sister's experience on the Whitcombe Suite. It's wonderful to hear she has been well cared for and enjoys the warm interactions with staff, delicious meals, and engaging activities. We're delighted that she feels so supported and happy, and your feedback means a great deal to us. We will share your lovely comments with the team at Linfield House.

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Review from Jane S (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience

My mum had Alzheimer's and dementia and we got to the stage where we felt Mums needs would best be met in residential care.
Mum settled in well, was eating better than she had been at home and joining in with the mostly daily activities. Unfortunately, she had a fall in the night, she was examined

in hospital but was returned to Linfield House. The care staff supported Mum to improve her mobility.
Unfortunately, Mum's dementia deteriorated very suddenly, and despite the very best efforts of the staff, Mum's condition declined and she died in late September.
I was so impressed with the genuine care, affection and respect afforded my Mum whilst she resided in Linfield, including domiciliary, care, nursing and management staff. The staff also cared for us, her daughters as Mum reached the end of her life, I just can't praise and thank them enough.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Linfield House

Thank you so much for your heartfelt feedback. We are truly grateful that your mother experienced genuine care, respect, and compassion from our team at Linfield House during her time with us. It was our privilege to support her and to help her stay as active and comfortable as possible. We are especially touched by your recognition of our staff's efforts to care for both your mother and your family as she approached the end of her life. Your words mean a great deal to our team, and we will be sure to share them with everyone involved. Many thanks for taking the time to share your experience.

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Review from Karen P (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience

My mum moved into Linfield House in June 2024, in the late stages of Alzheimer's. After it became unsafe for her to be at home. Mum was losing the ability to eat and drink and the staff continually encouraged her to try and eat. As soon as entering Linfield's you can feel the warmth and friendship.

From the very start the staff made Mum feel loved and cared for. Every member of the team were friendly and caring and nothing was too much trouble for them. The staff at the home encouraged Mum to join in with activities when she could. The staff at the home had very good communication and if there were any issues I was contacted straight away to keep me informed. Sadly Mum lost her fight in September, the last four months of her life were better for her being at Linfield's. Anybody who is having doubts for their family member please feel reassured that this a welcoming and amazing home, I only wish that we had moved her there sooner.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Linfield House

Thank you for sharing your heartfelt review about your mum's experience at Linfield House. We are deeply moved to know that from the very start, our staff could provide her with the warmth, love and care she needed. We take great pride in fostering a supportive and welcoming environment, and it means so much to hear that your mum felt comforted and valued during her time with us. We are especially glad that you felt reassured by our team's communication and dedication. Encouraging residents to join activities and ensuring they are treated with dignity and compassion is at the heart of what we do. We are truly sorry for your loss but we hope it brings comfort to know that her final months were filled with care and friendship at Linfield House. Thank you for your kind words and for trusting us with your mum's care. Your feedback is greatly appreciated and will be shared with our team.

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Review from Barbara K (Sister of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience

My late sister was cared for by the very dedicated team at Linfield House during the advanced stage of Parkinson's disease. They were gentle, kind, supportive and encouraging, especially during the last weeks of her life. Their loving care extended to me and our family when we also had bad days coping.

Linfield House is light, airy, spacious with a calm atmosphere, is very clean with good rooms, excellent food and activities programme. I knew it was the right place as soon as I walked around the facilities and met the manager and some of the staff.

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Review from Claire R (Daughter of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience

My parents, both of whom have Dementia, have been residing at Linfield House for almost a year now. I have nothing but praise for all the Carers and Nurses at Seldon Suite. They display unwavering devotion, respect and care at all times towards my parents and the other residents, enabling them to retain

their dignity. The carers and nurses undertake what must be a very challenging role at times and their patience and understanding are undeniably to be applauded. I would recommend Linfield House without hesitation.

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Review from N C (Son of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience

My mum has Dementia and couldn't cope living independently anymore, and after a respite stay at Linfield, she decided she wanted to live there permanently.
This was a great decision as she is now much happier in herself, and we, the family, can rest assured she is well cared for and all her needs are

met.
The staff are lovely, and the home is equally lovely.
Communication has always been great.
Here's hoping Mum remains as happy and enjoys the rest of her life at her new home.

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Review from Mary W (Daughter of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience

We feel so lucky to have found Linfield House for my mum. Not only is she safe but she is with staff who have taken the time to get to know her and to genuinely care about her as well as for her. We are so pleased to see her smiling and joining in with the many activities on offer.

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Review from H S (Power of Attorney of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience

I hold Power of Attorney for a good friend who has always relished her independence. When she became unable to live safely on her own it was a huge challenge to find appropriate residential care, but Linfield House has provided a supportive and caring environment. Staff have taken the time to get to

know her as a person and are interested in her 'background story'. The nursing staff are excellent at keeping in touch if there are any concerns, visitors are welcomed like family, and the inevitable 'tricky situations' amongst a significant proportion of people living with dementia are managed with compassion and good humour. Management, Carers, Nurses, Reception, Housekeeping, Maintenance and Kitchen Staff all play their part in this.

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Review from J S (Daughter of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience

I am delighted with the way my mother is being cared for, particularly when staff spend time with her and listen to her when she is anxious or upset. She is always encouraged to ask for help when she needs it, but is also allowed to be independent whenever she can, which helps her self-esteem.

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Review from Helen L (Daughter of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience

My mum has been in the Richmond Suite at Linfield for over a year now. The staff were amazing in helping Mum to settle in. It was a daunting time for her with dementia, but one that was made so much easier with person-centred care and support. Mum has continued to be happy and content feeling safe.

Linfield has a varied program of daily events which she loves joining in with, helping to stimulate her and maintain her interaction with others.
The staff are approachable and happy to discuss anything. They all know and understand Mum well, so quickly pick up on any concerns.
The manager even has an open-door policy, which is great.
It is so reassuring to know mum is well looked after, and is safe.
Thank you everyone.

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Review from Rachel W (Granddaughter of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience

All of the staff at Linfield were incredibly kind, caring and patient with my Granny. They were brilliant at communicating with us in a timely appropriate way and we felt that all of her needs were met. They were very good at giving nursing care when it was needed and liaising with medical staff including

the GP. I felt they really understood her needs including her dementia. The food looked excellent and of a high quality and my Granny enjoyed it. Her room was always clean and tidy and it was well furnished.
The home felt peaceful and calm but I was also very impressed with the daily activities and entertainment on offer. I will always remember the kindness given to my granny from all the staff - they were truly excellent. We felt supported as a family when we visited and staff were available to talk to if we wanted. I felt they got to know my Granny very well despite her only being there for a relatively short amount of time.

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Review from Peter W (Power of Attorney of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience

My wife and I act as power of attorney for an elderly friend. We were impressed when we visited Linfield and she has been there since early December.
After an initial trial period, she has settled in remarkably well. The staff are caring, supportive and kind. The activities are varied, interesting

and entertaining.
As power of attorney, we are kept informed and always warmly welcomed when we visit several times each week. We thoroughly recommend Linfield as a caring and warm environment which our elderly friend now happily calls home.

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Review from Joanne H (Cousin of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience

My cousin says that she is very happy at Linfield House. She says that the staff are very kind to her and the food is good.
She likes her room and I was so pleased she has a lovely large room with 2 windows and an ensuite. There is plenty of wall space for her pictures and shelves for photos and ornaments.

She has a landline phone on the table so we can call her.
We needed a few conversations to ensure she was offered only fish, not meat but this was soon remedied.
If she has any medical issues the nurses phone me the same day to inform me.
I feel very happy with my cousin being looked after at Linfield House and feel she is safe.
It is expensive but I was told by several people that it is the best care home in Worthing so that was my priority when choosing.

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Review from Veronica C (Daughter of Resident) published on 13 October 2023
Submitted via Website • Report

Overall Experience

All the staff I have had contact with have been really lovely.
They went over and above to make my mother's birthday really special.
She has greatly improved since being in their care and living her best life.

Reply from Jola Harbuz, Home Manager at Linfield House

We are delighted that your mother is enjoying living at Linfield House and it was a pleasure to be able to celebrate her birthday with her. Our staff are committed to providing high-quality person-centred care enabling our residents to live well, enjoy life and love every day and it is such a joy to receive your feedback and to hear that your mother is benefiting from this approach. Many thanks for taking the time to provide this feedback, it is very much appreciated by the team.

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Review from E F (Daughter of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience

Mum had over two years here. She was very happy and well looked after. After a stroke a few weeks prior to her death the care was extremely good and I couldn't have wished for better care. Thoroughly recommended.

Reply from Natalie Peters, Head of Marketing and Communications at Linfield House

Thank you for your kind review of Linfield House. On behalf of Guild Care, and the team at Linfield House, we would like to offer our deepest condolences to you and your family. We are so pleased that your mum was happy in our care and that you felt she was well looked after. We pride ourselves on providing expert support and personalised care to our residents and it was a pleasure to care for your mum for over 2 years. I will ensure your feedback is passed on to the team. Thank you for your kind review.

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Review from S H (Daughter of Resident) published on 6 May 2023
Submitted via Website • Report

Overall Experience

Mum has been cared for at Linfield for 7 years now. Her changing care needs have been dealt with proactively and professionally and I am included in discussions about her care plan. If there are any concerns I will always get a call. Consistent core staffing ensures she is looked after by carers that

know her well and recognise her needs as she can no longer express them. The carers are warm, thoughtful and inclusive to residents and visitors. They create a relaxed family atmosphere in the lounge. I am very happy with Mum's care and I would recommend Linfield to anyone.

Reply from Jola Harbuz, Home Manager at Linfield House

Thank you for choosing Linfield House. We are delighted that you are pleased with the service provided and that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review.

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Review from Sarah S (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

My mum stayed at Linfield for 13 nights, following admission to the hospital for complications from Covid and a head injury from several falls.
From the moment she was greeted, until the moment she left, the staff were delightful, treated her with compassion and respect and genuinely seemed to care.

The staff communicated well with me, as well, which meant a lot. The room was bright and clean and the food was pretty good - there was flexibility for dietary requirements. I would recommend this home, as it was the best place for my mum to gain her strength and confidence before returning home.

Reply from Natalie Peters, Head of Marketing and Communications at Linfield House

Thank you for your kind review of Linfield House. We are delighted that your mum enjoyed her stay with us and that we were able to have such a positive impact on her health. We would be delighted to care for your mum again should the need arise in the future. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review.

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Review from J L (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience

My mother stayed with you for ten days of respite and the level of care was extremely poor. Even when she arrived, the BP machine wasn't working and never was taken until I asked a week later. Carers were generally very young and disinterested. Examples: given laxatives unbeknown which caused an accident

and she wasn't showered. Had to bring in blankets because there is one thin sheet. No one came into the room unless she rang the bell. No stool at the sink for her to sit whilst she washed. Woken at 6 am to take paracetamol. No proactive engagement. TV remote not working etc. Now she is somewhere else I realise how bad it was!

Reply from Jolanta Harbuz, Home Manager at Linfield House

We are very sorry that your experience at Linfield House was not as positive as we would have hoped. We take the wellbeing of our residents, their families and our staff extremely seriously.

We always welcome the opportunity for concerns to be raised directly at the time they arise so that we can address, improve and resolve the situation. I would have welcomed the opportunity to have talked to you directly at the time regarding the issues you have raised. We pride ourselves on providing a caring, loving and safe environment for all, and as you can see from our reviews, satisfaction is consistently very high.

We always take a lessons learnt approach from feedback in order to ensure less positive experiences can be learnt from and addressed.

Please contact me via email jolanta.harbuz@guildcare.org to arrange a convenient time to discuss the issues raised in order for me to investigate this further.

Thank you again for your feedback and we wish you all the best for the future.

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