Own car park
Linfield House has a Review Score of 9.9 (9.887) out of 10, based on 18 reviews in the last 2 years. Over all time Linfield House has 56 reviews.
Review from Daniel O (Son of Resident) published on 21 February 2023
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Reply from Jola Harbuz, Home Manager at Linfield House
Thank you for choosing Linfield House. We are delighted that your mum feels at home and that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review
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Review from Gillian T (Daughter of Resident) published on 4 January 2023
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Reply from Jola Harbuz, Home Manager at Linfield House
Thank you for your review. We are very pleased that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.
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Review from S G (Daughter of Resident) published on 16 December 2022
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Reply from Jola Harbuz, Home Manager at Linfield House
Thank you for your review. It was a privilege to have been able to help. Your feedback is invaluable to us and we will ensure that it is communicated to the team. Thanks again for taking the time to share your experience.
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Review from M A (Husband of Resident) published on 13 December 2022
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Reply from Jola Harbuz, Home Manager at Linfield House
Thank you for your review. We are very pleased that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.
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Review from Barbara N (Cousin of Resident) published on 13 December 2022
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Reply from Jola Harbuz, Home Manager at Linfield House
Thank you for your review. We are very pleased that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.
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Review from Nicola C (Daughter of Resident) published on 14 November 2022
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Reply from Jola Harbuz, Home Manager at Linfield House
Thank you for your review. We are very pleased that your mum and your family are seeing a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.
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Review from Russell B (Son of Resident) published on 6 September 2022
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She has had a lovely stay and I can confidently say that the care and compassion she has received at Lindfield House
If it wasn't for everybody at Linfield getting mum back on her feet, encouraging her to walk and be a little more independent, the transition back home would have been a much more complicated exercise.
Mum is thriving and with comparable care is enjoying the more active life that Linfield laid the foundations of. Thank you again.
Reply from Jola Harbuz, Home Manager at Linfield House
Thank you for your review. We are very pleased that your mum and your family have seen a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.
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Review from Bernard M (Husband of Resident) published on 29 August 2022
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Review from Derek D (Son of Resident) published on 3 February 2022
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Reply from Jolanta Harbuz, Care Home Manager at Linfield House
Thanks for taking the time to write this. We know how important communication is for the families of our relatives, and that’s why we always try to stay in touch and keep you up-to-date. We love having your mum stay with us; it’s a pleasure to have her at our home. Thanks again.
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Review from Mike J (Son of Resident) published on 1 February 2022
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Reply from Jolanta Harbuz, Care Home Manager at Linfield House
Thank you for taking the time to write this lovely review. We love having your mother stay with us. Our residents are our family at Linfield House, and every one of our staff treat them as such. As you said, there have been some challenges over the past couple of years, but we’re so glad that you’ve still managed to see how much we care. These are such kind words, thanks again.
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Review from Denise A (Daughter of Resident) published on 1 February 2022
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Reply from Jolanta Harbuz, Care Home Manager at Linfield House
Thank you so much for these lovely comments! It has been difficult trying to maintain regular visits over the past couple of years, but I’m so happy to hear that you’ve been able to stay so connected with your mum, even with certain restrictions in place. The pandemic has certainly been a learning experience for us, and we’re going to keep using everything we’ve learnt in the future! Thanks again for this review, we will share it with all our staff.
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Review from Caroline W (Daughter of Resident) published on 24 January 2022
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Reply from Jolanta Harbuz, Care Home Manager at Linfield House
It’s great to hear that you never have to worry about your mother. That’s exactly what we aim to do! At Linfield House, we know just how important the ‘little things’ are, and things like daily papers and regular haircuts are a top priority. Thank you for this lovely review. We love having your mother stay with us and will make sure to show this to all our staff.
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Review from Antonia D (Daughter of Resident) published on 14 January 2022
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Reply from Jolanta Harbuz, Care Home Manager at Linfield House
Thank you so much for your amazing comments! They mean a lot to us. It is a privilege to look after your mum. She is such a lovely person, and all our staff are fond of her.
I will pass your feedback on to our staff.
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Review from Tim W (Son of Resident) published on 22 October 2021
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Reply from Jolanta Harbuz, Care Home Manager at Linfield House
Thanks for the lovely review Tim. This will mean the world to everyone at Linfield. We absolutely love looking after your mum. She fills our day with happiness, sunshine and joy.
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Review from Julie T (Daughter of Resident) published on 13 October 2021
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Reply from Jolanta Harbuz, Care Home Manager at Linfield House
Thanks for the fantastic feedback, the team will be delighted. We loved having your dad stay with us and we can’t wait to see him again soon.
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Review from Sue N (Niece of Resident) published on 29 September 2021
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Reply from Jolanta Harbuz, Care Home Manager at Linfield House
Thanks so much for your kind words Sue. It’s lovely to hear your aunt considered Linfield her home. It was an absolute privilege to have her with us, she made us smile every day. We’ll pass your words onto the team. Thinking of you and your family and sending our best wishes.
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Review from B L (Daughter of Resident) published on 29 June 2021
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Review from Raymond E (Son of Resident) published on 18 June 2021
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Review from Pamela R (Wife of Resident) published on 28 January 2021
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Reply from Alex Mason, Digital Comms Officer at Linfield House
Thank you for your review. We’re honoured to have helped during this difficult time. Providing peace of mind for the loved ones of our residents is what we strive for.
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Review from Alison H (Daughter of Resident) published on 21 January 2021
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The Review Score of 9.9 (9.887) out of 10 for Linfield House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.887 for Linfield House is calculated as follows: ( (189 Excellents x 5) + (24 Goods x 4) ) ÷ 213 Ratings = 4.887
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Linfield House is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Jul 2021
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Job Title: Registered Care Home Manager
Joined: 2005
I have worked at Linfield House for 6 years however I have worked as part of the Guild Care family for over 17 years. I am a qualified Nurse with a diploma in health and social care. I love to make a difference in people's lives and enjoy meeting residents and their families.
Job Title: Deputy Manager - Clinical Lead
Joined: 2022
As Clinical Lead I oversee the clinical team and nurses to ensure that all areas are functioning correctly in line with CQC and the NMC. I oversee medication management and conduct clinical assessments for new residents before they move into our home. A key part of my role is liaising with residents' families on their loved one's health and care plans.
Job Title: Deputy Manager - Resources
Joined: 2018
I have worked at Linfield House for 5 years. I am responsible for staffing rotas ensuring that we have the appropriate resourcing levels and a safe staff-to-resident ratio. I also support and deputise for the Care Home Manager.
Job Title: Housekeeping Manager
I manage the Housekeeping team and I love keeping Linfield House a clean and tidy environment for all.
Job Title: Administrator
I am responsible for ensuring all our resident's records are accurate and up to date. I communicate with residents' families and deal with any associated correspondence. I really enjoy interacting with our residents and their families and being part of the Linfield House family.
Job Title: Receptionist
Joined: 2020
I have worked at Linfield House for 3 years. I have had an interesting and varied career with Guild Care working in various homes which have given me a lot of experience. I love meeting and greeting families and helping people with various queries and requests. I really enjoy being part of the Linfield House family.