Woodlands Nursing Home

23 Silverdale Road, Burgess Hill RH15 0ED
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8.0 40 Reviews
  • Woodlands Nursing Home, Burgess Hill
Woodlands is rated “OUTSTANDING” by the Care Quality Commission (July 2017). The family owned and run nursing home is rated in the top 4% nationally.

The fantastic team of permanent staff allows Woodlands to consistently deliver personalised and outstanding nursing care in a relaxed and friendly environment for up to 33 residents.

The majestic Victorian property with a front veranda, beautiful rear garden and summer house for outdoor activities, is located within walking distance of the train station and local town centre.

Its inhouse chef allows the home to deliver a tasty and varied menu and cater for any special dietary requirements a resident may have.

Residents also benefit from the regular visits made by a hairdresser, physiotherapist, and chiropodist.

They make a special effort to retain strong links with the surrounding community and have several local groups and volunteers actively visiting the home, in addition to their inhouse activities.

Deciding on care can be a daunting proposition for many people and they are more than happy to answer any question you may have. Please feel free to get in touch if you would like more information.

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Care Provided by Woodlands Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 33 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Kenley Care Ltd
  • Person in charge
  • Tintu Kuriakose (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Last Refurbishment: 2017

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times, with respect given to service users requirements.


    also welcome to bring well behaved family pets to visit.


    Regular activities and entertainers, to which you are always welcome to attend, no invitation required.


  • Parking

  • Ample car parking.


Woodlands Nursing Home Reviews (40)

Total of 40, showing 21-40
8.0

Woodlands Nursing Home has a Review Score of 8.0 (7.952) out of 10, based on 1 reviews in the last 2 years. Over all time Woodlands Nursing Home has 40 reviews.

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  • 37
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39

Review from N L (Daughter of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Woodlands Nursing Home for eighteen months now as he suffers with dementia.
The staff are very professional, caring and friendly which has allowed Dad to settle in well.
The home provides activities most days which it's residents enjoy.
The home has undergone many structural
improvements since Dad arrived.
The only negative comment I can add to this review is the shortage of space in the front room whilst visiting in the afternoon during the winter months.
During the summer the veranda offers space to sit and enjoy the sunshine.

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Review from Sarah M (Daughter of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Woodlands for six weeks now, his whole quality of life has improved dramatically. He is enjoying the lovely food, the staff are incredibly kind and patient and we feel very lucky to have found a place that he can receive such outstanding care.

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Review from Pat R (Daughter of Resident) published on 28 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is always something going on at Woodlands. It is just like home, we are always welcome at any time and it doesn't matter how long we stay. The staff never ignore mum and are extremely friendly and helpful at all times.

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Review from J H (Resident) published on 30 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with my care. I originally came in for palliative care but have now been sent home due to my recovery thanks to the outstanding nursing care. The staff are excellent and very obliging, nothing is too much trouble for them. Having a Pets as Therapy dog in the home is wonderful
and the home has even allowed supervised visits from my dogs which means a great deal to me. I would highly recommend this home to anyone needing nursing care as it is homely and friendly.

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Review from CM (Son of Resident) published on 18 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has changed beyond recognition under the new owners and there has been a wonderful transformation. Woodlands is an excellent home and I'm grateful for the outstanding care and support they have given my mother.

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Review from Chris A (Daughter of Resident) published on 13 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands provided my mother with wonderful care. If I could rate the staff above excellent I would, they have been amazing. It is all the small things that have made the difference i.e. choices of books, time in the garden etc. Thank you to all so much for your support.

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Review from J A (Daughter of Resident) published on 21 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have wished for a better home for my mother, she is so well cared for by all the staff. A real family feeling is present here. My mother is settled and happy in her current surroundings.

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Review from Terry P (Wife of Resident) published on 27 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the home. My husband is very well looked after and supported, as I am, which means a lot to me. I've already recommended the home to others. Thank you for the great work and all the support.

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Review from Albert J (Husband of Resident) published on 26 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely happy with the care and kindness shown not only to my wife but to all of the family. Our thanks again for all the care, kindness and support. I have always enjoyed visiting the home and love the staff.

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Review from AW (Grandson of Resident) published on 19 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands is an extremely pleasant home. The staff are always very helpful and responsive to our needs and answer all questions thoroughly. The staff are buzzing in the the new environment and my grandmother was very happy there.

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Review from A S (Resident) published on 6 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived in a poor condition with the hospital having written me off, telling my daughter I'd never walk again. The care and medical support I've received is excellent and I now happily move around the home and outdoors unaided and with one walking stick. I highly recommend Woodlands to all.

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Review from Coral A (Resident) published on 6 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Woodlands to friends and family. I'd tell them to come here. I particularly enjoy the activities which keep me busy.

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Review from A & P (Brother-in-law of Resident) published on 29 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Woodlands to be an excellent nursing home. The management and staff are very friendly, extremely patient and are always willing and happy to help. They always make me feel welcome when I visit my sister-in-law but most importantly she is very happy and content in the home.

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Review from Fran H (Daughter of Resident) published on 8 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been resident at Woodlands for over 4 years now. It is a really excellent nursing home. Staff are very patient, kind and gentle with all the residents, and they are always warm and welcoming to friends and family.
Top quality care is provided 24/7 and there are regular outings and activities
for those who wish to participate. The residents are always clean and tidy, meals are tasty and varied, and the home is clean, bright and welcoming. Our mum is very happy there and we have made some good friends there.

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Review from Malcolm S (Husband of Resident) published on 6 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has improved tremendously. I can't say enough how perfect the nursing home has been for her. I could not ask for anything more from the nursing home and I highly recommend Woodlands to anyone else.

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Review from Sally S (Daughter-in-law of Resident) published on 25 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Approachable senior team (deputy manager, senior nurse and activities) always willing to discuss and help. Staff generally friendly and are hard working. Environment was a little 'shabby' but this is now being improved. The home has done all that it can to accommodate mum and help her adjust and settle.

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Review from Jean B (Niece of Resident) published on 25 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the way my aunt has been looked after and overall level of support. Minor issue with her door shutting too quickly and on its own accord but this has now been sorted out and in general I would highly recommend the home to anyone.

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Review from Sebastian A (Friend of Resident) published on 25 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands Nursing Home is well located in Burgess Hill. It is convenient to the train station. It is convenient to the shops. I rate the care, staff, management, cleanliness and responsiveness as excellent.

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Review from Janice N (Daughter of Resident) published on 21 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When we suddenly had to find a home for my mother in February, it was a very traumatic time. She had lived independently in a warden assisted flat prior to being admitted to hospital in January and had always managed her own affairs. We saw several homes, but the welcome we received at Woodlands and
the friendliness of the staff there persuaded us that this was the best place for mum. I continued to be impressed with the staff. In spite of long shifts and the demands of residents, I have never heard a sigh or seen a 'raised eyebrow' in response to a need! Indeed, staff always respond quickly and cheerfully.

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Review from Ian S (Son of Resident) published on 21 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The main reason for choosing Woodlands for my mum was the friendliness of the staff and the 'homely' feeling we got when we visited. I rate the staff and management most highly across the categories offered.

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Current Review Score: 8.0 (7.952)

Overview of Review Score

The Review Score of 8.0 (7.952) out of 10 for Woodlands Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Woodlands Nursing Home is calculated as follows: ( (8 Excellents x 5) + (2 Goods x 4) ) ÷ 10 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.152 Points relating to the number of positive Reviews for Woodlands Nursing Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6. 1 Positive Reviews ÷ 6.6 = 0.152

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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