Fees will vary on needs
Askham House has a Review Score of 9.5 (9.484) out of 10, based on 11 reviews in the last 2 years. Over all time Askham House has 13 reviews.
Review from Susan B (Wife of Resident) published on 8 April 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Manu Magar, Head of Care and Nursing Services at Askham House
Thank you so much for your heartfelt and touching review. We're truly honoured to have cared for your husband over the past six years and are so pleased to hear that you feel supported and able to enjoy your time with him. It means a great deal to us that you see Askham House as an extended family and your kind words about our team and the personalised care he receives are deeply appreciated. Thank you also for your feedback on food and drink - we're glad it meets his needs and will continue working to make it even better. Your trust means everything to us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A B (Daughter of Resident) published on 7 April 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael H (Son of Resident) published on 1 April 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Manu Magar, Head of Care and Nursing Services at Askham House
Thank you so much for sharing your experience - it truly means a great deal to us. We're incredibly moved by your words and honoured to have been entrusted with your wife's care during such a difficult time. It's heartening to know that she is content and stress-free and that you've felt reassured and supported throughout her journey with us. Your feedback about our team, environment, and care is deeply appreciated. We also value your comments on the areas rated four stars and we will continue working to ensure the highest standards in every aspect of what we do. Thank you for your trust in Askham House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Antony W (Son of Resident) published on 11 March 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Manu Magar, Head of Care and Nursing Services at Askham House
Thank you so much for your kind and thoughtful review. We're truly grateful for your continued trust over the past four years. Your comments about our team's friendliness, efficiency, and the dignity shown to residents mean a great deal to us. We're also glad that you find the environment clean, welcoming, and supportive during your visits. Feedback like yours inspires us to keep providing the highest standard of care. Thank you again for your warm words and ongoing support.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K G (Son of Resident) published on 2 October 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Leena Oni, Head of Care and Nursing at Askham House
Thank you for your kind review; we are deeply sorry for your loss and our thoughts are with you and your family. It was an honour to care for your mum and we're grateful that you felt she was treated with dignity. Your feedback on the care provided and how well you were kept informed is greatly appreciated. We will continue to work on enhancing our services in the mentioned areas. Thank you for taking the time to share your experience.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christine U (Wife of Resident) published on 3 September 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Leena Oni, Head of Care and Nursing at Askham House
Thank you so much for your heartfelt and detailed review. We are truly honoured to care for your husband and it brings us great joy to know that you feel he is receiving the best care possible at Askham House. Our team is dedicated to maintaining a comfortable, clean, and dignified environment for all our residents, and your kind words mean the world to us. We are glad that our carers, nurses, and lead nurses have been attentive, friendly, and responsive to both you and your husband's needs. Your positive feedback is a testament to their hard work and compassion. Thank you for trusting us with his care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jan P (Wife of Resident) published on 23 August 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Leena Oni, Head of Care and Nursing at Askham House
Thank you so much for your glowing review! We're thrilled to hear that you and your family feel a sense of calm and serenity when visiting Askham. It's wonderful to know that you appreciate the care our team provides, as well as the beautifully maintained surroundings and the freedom for residents to enjoy the outdoors. Your kind words about the cleanliness and overall atmosphere mean a lot to us and we're delighted that we've been able to create a positive environment for your loved one. Thank you for your trust and support.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J R (Wife of Resident) published on 8 August 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Leena Oni, Head of Care and Nursing at Askham House
Thank you for your positive review and for taking the time to share your experience with us. We are delighted to hear that you are happy with the care and support your husband receives at Askham House. Your kind words about our facilities, cleanliness, staff, and overall management mean a lot to us. We continuously strive to provide the best care possible and your feedback is invaluable in helping us maintain and improve our services. If there is anything specific you feel we could do to achieve a 5-star rating, please do not hesitate to contact us. Thank you once again for your support and trust in Askham House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Liv N (Daughter of Resident) published on 16 July 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Leena Oni, Registered Manager at Askham House
Thank you so much for your thoughtful and detailed review of Askham House. We are deeply moved by your kind words and are thrilled to hear that your dad had a positive experience during his stay with us. Our team is dedicated to providing personalised care and it's wonderful to know that our efforts to support your dad's needs, especially his desire to walk, were appreciated. The wellbeing and happiness of our residents are our top priorities and we're glad that our beautiful gardens and attentive care brought joy to your dad. We understand the challenges you faced previously and are grateful for the trust you placed in us. Your feedback is highly valued and we're taking proactive steps to address your feedback in regards with food and drink, rooms, cleanliness and value for money. Thank you for recommending Askham House. We look forward to welcoming your dad back for future breaks and ensuring he continues to receive the best possible care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B K (Friend of Resident) published on 3 August 2023
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Reply from Mavrick Feast, Operations Manager at Askham House
Thank you for sharing your perspective of the care your loved one receives. It is disappointing to hear that you don't feel the care we provide matches expectations and we are eager to be responsive to your feedback. We would like to invite you into a complaints meeting so that we can better understand where you feel improvements can be made and where appropriate, share some information with you. If you could kindly contact info@askhamvillagecommunity.com, she will gladly arrange a meeting at your earliest convenience.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anna P (Daughter of Resident) published on 26 July 2023
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Mavrick Feast, Operations Manager at Askham House
Thank you for taking the time to leave us such a positive review. We're elated to read that you are happy with the standards of care your mother receives. We understand that this was a hard decision for your family to make but we are glad you are assured of the decisions made. If you would like to talk to us about where we could improve our service, please do let us know; the manager will be happy to arrange a meeting.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Trevor N (Son of Resident) published on 6 June 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Aliyyah-Begum Nasser, Operations Director at Askham House
Thank you so much for sharing this experience. We are pleased you and your mum have been content with our service.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paula F (Daughter of Resident) published on 5 February 2019
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.5 (9.484) out of 10 for Askham House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.484 for Askham House is calculated as follows: ( (77 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 128 Ratings = 4.484
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Askham House is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Aug 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Head of Care and Nursing Services, Manager of Askham Hall and Askham House
Leena has been a registered nurse for 27 years. She's worked in various fields of nursing, clinical development and care management. She is passionate about high-quality nursing and care and ensuring that the residents at Askham Hall and House can enjoy maximum quality of life.
Job Title: Lead Nurse
Anju is a dementia expert with many years of specialised experience in the field.
A mother of two, Anju joined Askham as an adaptation nurse having moved here from Southern India. Her personal journey enables her to be empathetic and understanding of staff at all levels in the organisation.
With a keen appreciation of compliance and the importance of regulations, she also ensures that her caring nature comes through in all decisions and interactions. Anju has led her unit through an intense development phase to become a dementia specialist home. As part of this, she brings the latest guidelines and best practices to the attention of her peer group.
Job Title: Associate Director of Operations and Quality
Mav has joined Askham with a wealth of knowledge from the Health and Social Care Sector, having worked in senior management roles for several years, leading the safe growth and development of homes and providers to ensure maximised potential and best practices.
He has worked extensively as a Registered Manager, securing great outcomes in the sense of quality and compliance and community/resident involvement.
Mav has a strong passion for excellence in care and safe delivery of such; ensuring that residents and team members are supported and empowered to grow and develop on their own journey of excellence and discovery too.
Job Title: Training Manager of AVC Training
Training Manager, Michelle, has spent over 30 years’ in the care sector and as a leading industry Trainer. The two have always gone hand-in-hand for Michelle, who now brings her extensive knowledge and on-the-job experience to life for the benefit of those she trains at AVC.
A registered Dementia Champion, Michelle is skilled in Training Programme Design, Delivery, Coaching, Training Needs Analysis and QCF Assessing. Inspired by Askham’s mission – to become a centre of excellence for training, in the local community and beyond – Michelle now heads up the state-of-the art, on-site training facility.
Since joining the team at Askham, Michelle has proudly guided over 250 people through various courses, including Moving and Handling, First Aid, Infection Control, Safeguarding and End of Life.
