Review from Clare S (Wife of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience

Our whole family is so appreciative of the incredible teamwork and dedication shown by everyone at Bromley Court. The atmosphere is welcoming and homely, who with all staff knowing and using the names of all residents. Those living with dementia are treated with love, kindness and imagination and there

is constant push to learn, support and improved services. This home really deserves its CQC outstanding rating.

Reply from Judith Wroe, Home Manager at Bramley Court Care Home

Clare, thank you for your lovely review. We are so proud of our CQC Outstanding rating and, as you highlighted, the dedication our team shows. We're so pleased you feel the atmosphere is welcoming and homely and that our residents are treated with love, kindness and imagination. With warmest wishes Judith.

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Review from Eleanor C (Daughter of Resident) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Bramley Court for about seven months. I live in Scotland, so this was my first visit. I was so impressed by the ethos of the home. The staff are so friendly and attentive - Not only to residents but family too. I appreciate the focus on residents as people. The focus

is not clinical but friendly. I feel much happier seeing my mum is looked after so well.

Reply from Judith Wroe, Home Manager at Bramley Court Care Home

Thank you so much, Eleanor, for your review. It was so lovely to have you visit Bramley Court and to know you returned to Scotland with such a positive view of our home and the friendly and attentive team we have caring for your mum and our other residents, whom we're privileged to have as part of our Bramley family. We look forward to welcoming you back soon. With warmest wishes.

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Review from Helen E (Daughter of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience

Excellence in every field. Fantastic lively and friendly atmosphere. 100% peace of mind.

Reply from Judith Wroe, Home Manager at Bramley Court Care Home

Thank you so much, Helen, for your wonderful review - I'm delighted we are able to give you peace of mind. With warmest wishes.

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Review from J M (Daughter of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience

Mum moved to Bramley Court three months ago as she needed 24-hour nursing care. She was given such a warm welcome and settled in very quickly. The facilities are outstanding and she has benefitted from all the activities and good food on offer with a definite improvement in her health. The key has been

the warmth, compassion and professionalism of all the staff who pride themselves on creating a family atmosphere for all the residents and relatives. I'm so happy we found Bramley Court for Mum - I can't fault it.

Reply from Judith Wroe, Home Manager at Bramley Court Care Home

We're so pleased that Mum settled in at Bramley Court so quickly and that she benefits from varied activities and home-cooked food. I'll be sure to pass on your wonderful feedback to our team - it's lovely to read you are so happy you've found us - we're delighted you have too! With warmest wishes.

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Review from Nigel A (Son of Resident) published on 19 June 2023
Submitted via Website • Report

Overall Experience

Faultless throughout the whole process of choosing a care home. Everyone at the home cares immensely about its residents, and it shows. Rooms are bright and spacious throughout the home, and everywhere is clean and well-presented.
One staff member, in particular, has been thoroughly professional and

caring throughout, from viewing initially to now moving in; all his team members are so friendly and thoughtful.
So glad we were able to get our parents into such a nice home-from-home place.

Reply from Judith Wroe, Home Manager at Bramley Court Care Home

Thank you so much, Nigel, for your lovely review and glowing feedback about our team. We're so delighted to read you feel you've found them such a nice home-from-home. With warmest wishes.

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Review from C W (Respite Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience

I am not sure what I was expecting, but I knew I needed respite care. By the end of two weeks, I came home feeling refreshed, having received much kindness and care. The food, most of the time, was excellent, although I am not sure what was going on with the soup, which contained so much salt it blotted

out the flavour of the soup. On the other hand, Sunday lunch was delicious. Really appreciated the various activities each day; there was something for everyone.

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Review from Roger V (Son-in-law of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience

My experience has been nothing but positive. My mother-in-law's care is exceptional. She often says she is happy. She enjoys the wide range of activities. The food looks of good quality and nutritious. The care team demonstrate their great affection for all the residents at Bramley.

Reply from Judith Wroe, Home Manager at Bramley Court Care Home

Thanks so much for your lovely review. I'll be sure to pass it onto our team and we look forward to seeing you soon.

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Review from A V (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience

Mum receives excellent care from all team members. When visiting Mum she is always well-presented in clean clothes. This is important to Mum, as she was always meticulous in her appearance. All the events, including those Bramley, put on for residents' families to attend, were fully inclusive. A huge

amount of effort was made to make the home look amazing for Christmas. As a family member of someone in Bramley, I am always welcomed when I visit and I feel my welfare is valid too. When I take Mum for a trip out, when I bring her back she is welcomed with warm hugs, which produces huge smiles from Mum. This makes me confident that Mum is happy and content in her home at Bramley.

Reply from Judith Wroe, Home Manager at Bramley Court Care Home

Thank you so much for taking the time to leave us such a lovely review. I'll ensure it's passed onto the team and we look forward to seeing you soon!

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Review from Jane E (Daughter of Resident) published on 3 January 2023
Submitted via Website • Report

Overall Experience

Mum is so well taken care of! The staff go above and beyond to make sure she and the other residents are safe, loved, engaged and busy. They take her out for walks most days and organize fun activities multiple times a day to keep someone like my mother mentally stimulated. And they truly care about

everyone's well-being!

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Review from A C (Daughter of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience

Excellent care all round - kind, thoughtful, efficient and generally caring about my mum's well-being. Quality of accommodation, food etc, excellent. Facilities are of a very high standard, and the general ambience is very pleasant. I don't think my mum could be living anywhere better.
Thank you all!

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Review from Adrian F (Son of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience

Mum has been a resident at Bramley Court for 16 months. She has received excellent care and she always says how much she likes all the staff. Mum has had a couple of illnesses in these 16 months and the care staff have always been on top of the situation, calling in the doctors when required and keeping

me informed. This has obviously been a difficult period for care homes but visiting has been kept as open as possible and we have always been kept well-informed about changes in visiting arrangements. The environment is lovely, and the home goes to great lengths to provide activities and trips.
While not the cheapest in the area, for peace of mind knowing mum is in a good place and is being well looked after we are very happy with our choice of the care home.

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Review from S C (Daughter of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience

We moved our mum here from another home which had sold itself well but where we weren't at all happy with the actual standard or level of care. The staff at Bramley Court worked actively with us to help her settle and feel safe in her new surroundings. It's already clear that she feels much safer now.

The staff are friendly, kind, and attentive, and the atmosphere is good. Lots of effort is put into providing a range of activities for residents, and when I went in one day when activities were on hold because of a Covid outbreak I found a staff member in my mum's room, looking through photographs with her and chatting. Bramley Court feels reassuring for me because it feels genuine - the care for and engagement with the residents seem real, so I don't worry about my mum between visits.

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Review from Diane F (Daughter of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience

We have been part of the Bramley Court Care Home family since February 2017 and both my mother and my mother-in-law have been residents. We have always been happy with the service provided and have never felt uneasy about any aspect of care. We would certainly advise any friends to get in touch with

Bramley Court if the need for residential care arose.

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Review from P H (Wife of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience

Since moving to the dementia floor, my husband has had excellent treatment, is very caring, and takes time to talk to him, especially about his main interest. He has been taken out of bed more often and placed in the communal areas. As a visitor, I have been made to feel very welcome and kept informed

if there is any change in his condition.
He was well looked after on his previous floor, but it is now more personal.

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Review from C D (Son of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience

My mother has been a resident here for almost a year now, and I always feel very welcome when I go to visit Mum. The staff are very approachable, and regular relatives meetings provide an opportunity to keep in touch with what is being planned and implemented. The standard of care seems quite good,

and the room is perfectly adequate. The facilities are very good. The food can be a bit variable, but there is always a choice, at lunch and at dinner time. I don't think we could have found anywhere better locally.

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Review from Sally K (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience

As usual, Bramley has made the Christmas Fayre a happy and festive occasion.
Much needed after Covid!
I cannot thank all staff enough for the care, love and support they show towards my mother.
I could not cope without them... all year round.

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Review from Judy W (Wife of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience

My husband is being extremely well looked after in Bramley Court. As his dementia has got worse, so has his care been varied to meet his changing needs. The staff have got to know him well and are very caring. I also feel they care for me, helping me cope with his deterioration. I feel part of the Bramley

family and am able to raise issues as needed. I don't think he could be in a better place.
A regular dementia support group of family members has been a great help too.

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Review from Donna C (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience

Excellent care home with caring staff. My mother is very happy there. Rooms personalised! The resident dog is a bonus. The food is tasty and the cakes/sweets very tempting. Staff is always on hand to chat.

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Review from Helen M (Daughter of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience

Care staff on my mother's floor (nursing) are very variable, some excellent, some OK, some unsatisfactory.
Often not enough care taken with positioning or feeding.
In my opinion, there is a bias towards entertaining the residents on the ground floor.
My mother cannot see much, meaning her main

pleasure is through music or interaction with others. This is not available enough on her floor.

Reply from Judith Wroe, Home Manager at Bramley Court Care Home

We're so saddened to read your review. Our dedicated team members are always on hand to support your mother during mealtimes and these interactions, along with the mealtime experiences of all residents across our home, are regularly observed by myself and senior members of our team as part of our quality assurance process. Our varied lifestyles and well-being schedule are a central part of life at Bramley and it's developed in partnership with our residents and what their interests are. Whilst some events are on our ground floor, being our largest communal area, residents from across our home join in too. We also hold a number of different events in our other communities as well as regular 1-2-1 time. We always encourage your mother to the variety of activities, including things like our weekly choir which we're delighted she enjoys. However, sometimes she doesn't feel like taking part and we will always respect her wishes. Please get in touch if you'd like to discuss anything at all.

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Review from Helen L (Daughter of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience

We moved Mum from another home as we were unhappy with the care she was receiving. We had to try but were not sure it would make a difference. From day one, we knew we'd made the right decision. Bramley Court is very welcoming. It feels like a home environment, which not only the residents, but family

members too benefit from. Communication is excellent. The facilities and activities available are extremely high quality. All the staff are friendly, helpful and kind, even ones I encounter who are not part of Mum's team. Mum's carers and medics have taken time to understand and know her and us and it is wonderful to share humour, despite sad circumstances. The staff are patient and kind and go beyond duty, I feel, to try and improve her limited life quality. I believe Bramley to be exceptional care.

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Bramley Court Care Home

Care Provided by Bramley Court Care Home

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Funding & Fees Guide for Bramley Court Care Home

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