Cherry Hinton Care Home

369 Cherry Hinton Road, Cambridge CB1 8DB
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9.9 156 Reviews
  • Cherry Hinton Care Home, Cambridge
Cherry Hinton Care Home is a warm inviting home offering expert nursing and dementia care to those requiring support or assistance. The home prides itself on the experienced, personalised, bespoke and attentive care provided to residents which is delivered by a team of dedicated and committed carers and nurses. Cherry Hinton are proud to announce their Hospitality Assured Accreditation 'WORLD CLASS' status along with their Investors in People Platinum award. The home is rated GOOD across all borders in their most recent CQC virtual inspection which was conducted in July 2021.

The wellbeing team are passionate about providing a range of activities, trips and events which cater to the interests of those living at the home. Whether enjoying musical, word, activity, arts and crafts or creative activities or enjoying trips to museums and places of interests, the team are enthused by offering something for everyone to suit all preferences.

The enclosed courtyard garden offers a beautiful tranquil space to enjoy, enabling all residents to wander through and take pleasure in hearing and seeing stimulating sounds and sights in different areas. Raised beds enable easy access to plants for residents to be able to touch and smell the flora and fauna, and a lovely conservatory also allows for residents to sit in comfort and look out over the garden which can be enjoyed all year around.

Quality furniture and soft furnishings are used throughout the home to provide a high level of comfort for residents and the home invests in refurbishment to maintain the standards of a quality environment. Rooms are spacious and fully furnished as well as all supplied with LCD TV. The home offers high-speed internet access for both residents and their visitors.

The home has good transport links with the city centre and the local shops.

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Care Provided by Cherry Hinton Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shelly Prakash (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (16)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Cherry Hinton Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,575
    • Self-Funded Residential Dementia Care from £1,575
    • Self-Funded Nursing Care from £1,575
    • Self-Funded Nursing Dementia Care from £1,575
  • (these prices are only a guideline, please contact Cherry Hinton Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Cherry Hinton Care Home Reviews (156)

Total of 156, showing 21-40
9.9

Cherry Hinton Care Home has a Review Score of 9.9 (9.899) out of 10, based on 43 reviews in the last 2 years. Over all time Cherry Hinton Care Home has 156 reviews.

Overall Experience

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  • 31
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Date Published

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Review from A N (Friend of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely atmosphere and lovely care home. The interactions between staff and residents is great to see. I thought the space was bright and modern, the staff were really kind and lots of thought had clearly gone into what was being offered.

Reply from Scott Brooker, Business Development Manager at Cherry Hinton Care Home

Thank you for the observations when you visited us. Your reveiw is fantastic. Thank you.


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Review from H S (Granddaughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be happier with the service that's provided. Staff are always friendly, professional and helpful. The care home itself is always clean and well kept. Activities for the residents are great. Fantastic place all round.

Reply from Scott Brooker, Business Development Manager at Cherry Hinton Care Home

Your review of our care home is fantastic. Thank you so much.


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Review from G B (Friend of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always enjoy going to visit my friend at Cherry Hinton Care Home. All of the staff are very friendly, the premises are clean, and my friend often comments on how great the food is!
Keep up the good work!

Reply from Scott Brooker, Business Development Manager at Cherry Hinton Care Home

Thank you so much for the amazing review of our carehome. It's so lovely to read that you enjoy coming to see your loved one.


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Review from Margaret H (Daughter of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into the home in October and from the very beginning, we have been impressed with the level of care and attention she has received. The staff, without exception, are very professional and dedicated and at the same time friendly and relaxed. Every time we visit we are welcomed warmly.
Mum enjoys interacting with the staff and entering into the activities provided.

Reply from Scott Brooker, Business Development Manager at Cherry Hinton Care Home

Thank you so much for the wonderful review of Cherry Hinton Care Home.


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Review from Jonathan A (Son of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for all the kindness and caring that was shown to my mother. All of the staff were exceptional, nothing was too much trouble. The empathy and understanding shown at this time of my mother's passing was beyond expectation. I would like to pass on my thanks and appreciation to every member of
your team - amazing.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you so much for your wonderful feedback, means a lot to the team. Thank you for your kind words. At Cherry we thrive to deliver, best possible person-centred care to all of our residents and support families through the difficult times.


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Review from H H (Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Cherry Hinton Care Home looks after its residents very well and goes the extra mile in their care.

Reply from Scott Brooker, Business Development Manager at Cherry Hinton Care Home

Thank you for the fantastic review. We love having you live here at Cherry Hinton Care Home.


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Review from Duncan C (Son of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really impressed with the help and understanding we had when we needed to use this facility. My mum was well cared for and nothing was too much trouble. I can't recommend highly enough, thank you.

Reply from Scott Brooker, Business Development Manager at Cherry Hinton Care Home

Thank you for the fantastic review of Cherry Hinton Care Home. Thank you, Scott.


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Review from A M (Son of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From being very depressed in hospital after his stroke, he very quickly adapted to life in Cherry Hinton Care Home and has renewed relationships with staff he knew when his late wife was here. His situation is what it is, but he is happy here. Thank you.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you for your Valuable feedback, we are glad to look after your dad at Cherry. He is happy to be back at Cherry.


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Review from C C (Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely grateful to the welcome that was extended to me in my hour of need. I was made to feel part of the family at once. I learnt a lot in a sometimes difficult situation and admired the staff in their difficult handling of quite challenging situations. I shall take some good memories of my
four-week stay here. Thank you to all for restoring faith in mankind. There are a lot of kind deserving people around and it restores faith in mankind.

Reply from Scott Brooker, Business Development Manager at Cherry Hinton Care Home

Thank you so much for staying with us at Cherry Hinton. You are welcome to visit any time. Thank you for choosing Cherry Hinton for your respite stay and thank you so much for the fantastic review.


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Review from Paul W (Son of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the care provided for our father. Facilities and staff are very good. We can rest easy knowing our father is in safe hands twenty-four hours of the day.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you so much for your valuable feedback, means a lot to the team. Team always goes above and beyond to ensure our residents' safety and comfort.


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Review from S W (Daughter of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care for Mum. One suggestion is that it would be useful to have a scheduled meeting every four to six weeks to discuss individual needs and health developments.

Reply from SHELLY PRAKASH, Home Manager at Cherry Hinton Care Home

Thank you for your valuable feedback, it is important for our continuous improvement, our team will be in touch for a monthly review. The team are in touch with the families regularly to update any changes however if more frequent meetings are needed we are happy to facilitate this as well. Thank you once again for your feedback.


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Review from Dawne B (Daughter-in-law of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely home. All staff are friendly and helpful. Would recommend this home. All our worries have been taken away, we as a family, couldn't ask for more, can't find fault with anything. Always a warm friendly welcome from reception when you walk in. Thank you for your care.

Reply from SHELLY PRAKASH, Home Manager at Cherry Hinton Care Home

Thank you so much your wonderful feedback, I am Glad to know that we could take away all your worries, that's why we are here for. I am happy to help in any way possible to make your loved ones' stay at Cherry as comfortable and enjoyable as possible.


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Review from Peter M (Son of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, very kind and helpful. Very quick to respond to anything you ask. The only negative was my mum's room was too small. Wish she arrived there earlier in her life.

Reply from Scott Brooker, Business Development Manager at Cherry Hinton Care Home

Thank you so much for the fantastic review for Cherry Hinton Care Home.


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Review from Gerry H (Nephew of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving into a care home is never an easy decision for any individual or family relative to make and therefore has to be made very carefully. We have therefore been extremely pleased with the facilities and care provided by TLC Cherry Hinton. This is an excellent care home for the elderly, run by very
professional, dedicated, kind and caring staff. Knowing that the home is so well run has made the transition for our aunt, from independent living to care home provision, so much easier to adapt to.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you so much for your wonderful feedback, it was a pleasure looking after your aunt.


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Review from Claire A (Daughter of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was resident at the care home for just a matter of weeks, where she was treated with the utmost care and respect. All the staff gave everything of themselves to make us, the family, and Mum feel comfortable and welcome. I would highly recommend The Cherry Hinton to anyone looking for a caring, a
truly caring, environment for their loved ones. Thank you so much everyone!

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you so much for your wonderful feedback. At Cherry our team always strive to do our best to make sure that all our residents and family members are getting the best possible person-centre care and experience.


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Review from Pask M (Son of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On each visit I am always welcomed with a smiley face. Everything is always clean and tidy.

Reply from Scott Brooker, Business Development Manager at Cherry Hinton Care Home

Thank you so much for your fantastic review of Cherry Hinton Care Home.


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Review from Nancy C (Daughter of Resident) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care provided by Cherry Hinton Care Home.

Reply from Scott Brooker, Business Development Manager at Cherry Hinton Care Home

Thank you for your amazing review of Cherry Hinton Care Home and thank you for your kind words.


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Review from V B (Daughter of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother arrived in a poor state of health and was immediately put at ease by the wonderful, caring staff. This is a professionally run care home, well-staffed and managed. Our mother says she feels safe and at home. The range of activities is impressive and already she has been on her first trip,
knowing she would be well-looked after. All aspects of care, nursing, hospitality and activities have been of an excellent standard and the team work to personalise care and help residents achieve their wishes. Mum says it is 'more like home than home'.

Reply from SHELLY PRAKASH, Home Manager at Cherry Hinton Care Home

Thank you so much for your kind words, It was a pleasure looking after your mother, we are glad that we could make her final days as memorable and meaningful as possible. Thank you once again.


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Review from Shirley S (Daughter of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a caring and attentive team, from the nursing staff, caring staff and admin staff. All could have not done more for our father and made us feel so welcome. They made him comfortable in his last few days. We would recommend Cherry Hinton Care Home.

Reply from SHELLY PRAKASH, Home Manager at Cherry Hinton Care Home

Thank you, Shirley, for your wonderful feedback, means a lot to our team, the team at Cherry always want to make sure that all our residents are getting the best quality person-centred care. It was a pleasure to look after your father. Thank you once again.


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Review from Sharron M (Daughter of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are fantastic, genuinely caring and compassionate and provide an excellent service. The facilities are very good.

Reply from SHELLY PRAKASH, Home Manager at Cherry Hinton Care Home

Dear Sharron, thank you so much for your valuable feedback, it is important for our continuous improvement.


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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Cherry Hinton Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Cherry Hinton Care Home is calculated as follows: ( (459 Excellents x 5) + (37 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 503 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cherry Hinton Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (5)

Shelly

Shelly Prakash

Job Title: Home Manager

Joined: 2019

I joined Cherry Hinton Care Home in November 2019 as a Care Services manager. I am a Registered nurse by profession with a management qualification at Graduate level. I worked as a Registered nurse in various settings for 8 years and worked as a Care Manager for the last 5 years. Caring is my passion and I worked my way up from being a carer. I've been promoted as Home Manager from February 1st 2021. In my role, I make sure that all our residents are getting high-quality, person-centred care based on their needs and preferences. Also, support all our residents to maintain the quality of life by preserving and promoting independence. I have a very good team of highly motivated and skilled nurses and carers to support me to ensure quality of care to all our residents.


Kristyna

Kristyna Runkas

Job Title: Finance and HR Manager

Joined: 2022

I started out as a Head Housekeeper here at Cherry Hinton Care Home in 2019 and then went on to become the Admin Assistant where she was for 1.5 years. I left the company for a short break and have now rejoined as HR and Finance Manager. I am passionate about building relationships with the residents here at Cherry Hinton and also the relatives who I have got to know over the years. I am looking forward to the future here at Cherry Hinton Care Home.


Aga

Aga Clark

Job Title: Business Development Manager

Joined: 2024

Aga brings a wealth of expertise to her role in Business Development at Cherry Hinton Care Home, combining her dynamic experience in aerospace and design consultancy with a strong background in key account management, operations management, and facilities and office management. Her career spans diverse roles, showcasing her ability to foster meaningful client relationships, drive operational efficiency, and deliver exceptional service. Aga’s strategic mindset and organisational skills are pivotal in enhancing Cherry Hinton’s care offerings and establishing strong partnerships within the community.


Jessy

Jessy John

Job Title: Care Services Manager

Joined: 2024

My name is Jessy John, and I am excited to have recently joined TLC, Cherry Hinton Care Home on 11/11/24. Before this, I spent 19 years working with another provider, where I held various roles, including team leader, deputy manager, and Home manager, and worked as a registered nurse. These experiences have allowed me to develop knowledge and skills I am eager to share with the team. At the same time, I’m committed to learning from each of you and embracing new growth opportunities.


I look forward to meeting your expectations and working together to achieve outstanding results.


Shannon

Shannon Froggatt

Job Title: Office Manager

Joined: 2022

With nearly a decade of experience in childcare, Shannon transitioned to her current role as Office Manager at Cherry Hinton Care Home over two years ago. In her position, she provides vital support to the Business Support Manager, specifically in areas of HR and finances, ensuring smooth operations and effective administration.


Beyond her office management duties, Shannon plays a key role in fostering a positive and supportive workplace as the Engagement Champion. She is also a qualified Mental Health First Aider, offering support to colleagues and promoting well-being across the team. Additionally, Shannon serves as the Onboarding Coach, guiding new staff through a welcoming and structured induction process.


Her time at Cherry Hinton Care Home has been a fulfilling journey of growth and learning. Embracing opportunities for personal and professional development, she has contributed to building a dynamic and compassionate environment for both staff and residents.