Review from Nick L (Son of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience

From the moment my father entered Cherry Hinton Care Home he was greeted with such a warm welcome I knew I had made the right decision and within just a few days, I could see an instant transformation in my father after struggling for too long at home and resisting for far too long going into care.

Nothing is too much trouble and everything is done to accommodate him bringing bits from his old home into his new one.
The kindness and professionalism shown not just to my father but to myself had made what can be a daunting experience so very easy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I T (Husband of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience

The care home has been helpful with updates to visiting since the beginning of Covid. I have found staff very helpful. More cleaning of the room would be appreciated as it is not always clean and tidy.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you for taking the time to leave us valuable feedback. We’re pleased to hear that you find our methods of communication effective because we believe in continually showcasing our values of truth, love and compassion; which has enabled us to come through the pandemic as a TLC family.
I would like to reassure you that your suggestion in relation to additional cleaning has been taken onboard and facilitated within the home. The views and feedback of our residents, relatives and friends are of the utmost importance, as it enables us to continually improve our service so that we can provide our communities with exceptional care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brigitte N (Daughter of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience

My mother's well being is of great importance to all the staff at the home. She is treated with consideration by everyone and has enjoyed getting to know the teams; however she has found the isolation from her family during lockdown hard. I have appreciated the special efforts made by the staff at the

home to relieve her sadness.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you for the wonderful feedback, it really is appreciated. The team at Cherry always try to go above and beyond in ensuring residents wellbeing. We look forward to seeing you soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael M (Son of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience

The care staff are excellent, the food is good and nutritional. There is excellent support and you are covid free. The cleaning and staff training is excellent. Dad's welfare is important to all staff members and he is treated with the dignity and respect he deserves.

Reply from Vimala Saraswathiamma, Home Manager at Cherry Hinton Care Home

Michael, A huge thanks to the kind words and appreciation. Yes, we are Covid free as well, which is extremely hard to maintain like that without family members, visitors and team member's cooperation. Our mission is to keep your loved ones safe and happy. Any such appreciation matters to our team members.Thank you once again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne B (Niece of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience

Very pleased with my Auntie's care. Home is kept clean, staff are always happy to help. Food and entertainment are excellent.

Reply from Vimala Saraswathiamma, Home Manager at Cherry Hinton Care Home

Many thanks, Joanna, for the appreciation. I was also glad that I have met you and spoken to you. Every little word of appreciation matters to us. We always wanted to make a smile on your loved ones. We want people like you to be involved with us to achieve this. Many thanks once again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angelo R (Son of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience

The vibe I get is very good and I'm very pleased with all the carers that are looking after my dad. It is very good for myself and my dad to see each other all this time and I hope it will continue under the current circumstances. I've been informed that my dad is receiving various activities like individual

exercise, music activities etc. and I'm very grateful for carers and management for providing this.

Reply from Vimala Saraswathiamma, Home Manager at Cherry Hinton Care Home

Many thanks, Angelo for the recognition and appreciation. We at Cherry strive every day to make a difference to our resident's daily life and engage them as much as possible. Thanks once again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lucy B (Granddaughter of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience

Everyone is very friendly. Things have improved since my Nan first moved in. A lot of management changes.

Reply from Vimala Saraswathiamma, Home Manager at Cherry Hinton Care Home

A huge thanks for the appreciation. Striving for improvement continuously.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris G (Son of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience

I feel assured every time I come here that Mum is being cared for. The place is always clean and the food looks really good.

Reply from Vimala Saraswathiamma, Home Manager at Cherry Hinton Care Home

Thanks a lot, my team is striving hard with dedication to ensure all the residents are offered a person-centred care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simon G (Son of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience

I am really happy that my mother is being really well looked after. Every time I go I feel happy that she is safe and happy.

Reply from Vimala Saraswathiamma, Home Manager at Cherry Hinton Care Home

Many thanks for the appreciation and kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Son of Resident) published on 15 September 2020
Submitted via Website • Report

Overall Experience

Caring and thoughtful staff, working as a good team, and a chef with some great recipes. My mother is settled in and comfortable and is well looked- fter. The home has worked extraordinarily hard to adapt to the COVID crisis, and my mother has always felt safe.

Reply from Vimala Saraswathiamma, Home Manager at Cherry Hinton Care Home

Wow. That is a real appreciation to my hardworking team, who has really taken pride in doing their committed service in looking after your mother during this Pandemic period. Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C F (Son of Resident) published on 31 July 2020
Submitted via Postal Card • Report

Overall Experience

All the staff at this care home took care of my late father like he was one of the family and he too came to regard them in a likewise fashion.
My sister's and I were always well received by the kind, sympathetic and always helpful staff and they all are a credit to your company.
Thanks again all

well will never forget your excellent professionalism. Regards.

Reply from Vimala Saraswathiamma, Home Manager at Cherry Hinton Care Home

Huge thanks for the kind words. I will convey this to my dear team members. We at Cherry, treat everyone as our family. Also, maintain professionalism.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A K (Niece of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience

My relative has been in the home for 2 and a half years. During that time she has been well looked after and often says how good the care is. The staff are friendly and take time during their busy day to talk to her. The home is kept lovely and clean. Staff have kept us informed during lockdown.

Reply from Vimala Saraswathiamma, Home Manager at Cherry Hinton Care Home

Many thanks for your appreciation. These words make a lot of difference to the minds of our dedicated staff who every day make a difference in your loved one's life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heidi R (Daughter of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience

Our father has been a resident for 1 year on 21st June 2020. The Staff carry out their work with the utmost love, compassion, dedication and commitment and never lose the well-being of their residents out of their sight. They take their time (even when it's sometimes short) to answer questions, offer

advice/suggestions, reassure, help or assist. They always have a smile on their faces and an open ear for concerns. The Home and its staff go above and beyond, they give their utmost, sometimes under demanding circumstances i.e. refurbishment, Covid-19, in an effort to make sure that our loved ones are safe, happy and contented. Thank you for this. The residents' physical and mental well-being is a priority. Food quality is "par-excellence". It is cooked fresh and of high nutritional value. Social activities/pastimes enlighten the residents' days. Your loved-one/friend and you will be met with love, compassion, support and beautiful surroundings.....what more could one wish for?

Reply from Vimala Saraswathiamma, Home Manager at Cherry Hinton Care Home

Heidi, many thanks for the appreciation you have given to all our staff in each department. We continue with our hard work and dedication with truth, love and compassion.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine S (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience

My mother was a resident at Cherry Hinton Nursing Home from December until February when she sadly passed away. Mum was very frail and deteriorating from the time she arrived from hospital but was very happy at Cherry Hinton and the care she received was fantastic. Mum was always treated with warmth

and respect by all the staff and her needs were attended to with care and efficiency. The staff were also most welcoming to all the family who visited and always acted upon any suggestions we had to enhance Mum's experience.

Reply from Vimala Saraswathiamma, Home Manager at Cherry Hinton Care Home

Hi Lorraine, thanks a lot for the appreciation given to all our staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alistair C (Son of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience

To say that my mother was very well looked after in Cherry Hinton Care Home is an understatement. All the staff went beyond expected standards. They were both professional and friendly. My mother built up strong friendships with many of them and they with her. My siblings and I were always made most

welcome every time we visited. We looked at many homes before choosing Cherry Hinton Care Home for our mother. My five siblings and I never doubted that we'd made the right choice.

Reply from Vimala Saraswathiamma, Home Manager at Cherry Hinton Care Home

Many thanks, Alistair for all the great appreciation to all our staff. They are really the gems of Cherry Hinton.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D P (Daughter of Resident) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the level of care shown to my father and feel he is being treated with dignity. He always says the staff are friendly and kind towards him. Thank you.

Reply from Vimala Saraswathiamma, Home Manager at Cherry Hinton Care Home

Many many thanks. We always try to deliver 100% care in a person-centred way.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Georgina S (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience

The wonderful, caring and attentive staff at Cherry Hinton made the transition from independent home living into the required 24-hour care for my 90-year-old mother a much easier process than any of the family could possibly have imagined.
All members of staff - from management to cleaners - were

always very caring and positive.
At such a difficult time it is hard to describe how grateful we were to receive the love and support from so many people who in a short space of time had become trusted friends and who cared for my mother as if she was their own.
We always found the premises immaculately clean, the staff ready to help and nothing too much trouble.
If I could give a star rating it would undoubtedly be five star.

Reply from Vimala Saraswathiamma, Home Manager at Cherry Hinton Care Home

Hi Georgina, many thanks for the great appreciation you have given to all staff in all departments. As you have rightly said it is always a collaborative service with the passion for caring. At T L C Care Ltd and especially at Cherry, we are a team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michaela R (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience

My mother was a resident at Cherry Hinton Care Home for just over two months before she died in February. We viewed many nursing homes in the area but did not feel any were quite right until we visited CHCH. We called unannounced and although the home manager was just about to leave for the day, she

did not hesitate to take off her coat and accompanied our visit immediately herself. Our mother was in personnel in her working life and social interaction was important to her. She also had a deep faith and we were reassured by the weekly bible study sessions and church services that were organised.
Throughout Mum's short stay, she was always made to feel very special indeed. She quickly built up a rapport with all the staff, many of whom would spend one to one time with her listening to classical music, reading to her and talking about her life and family. The care provided was first class and communication excellent. I would not hesitate to recommend CHCH. Thank you for all you did.

Reply from Vimala Saraswathiamma, Home Manager at Cherry Hinton Care Home

Thanks a lot, Michaela. We are unique in all aspects.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Len C (Husband of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience

The care and activities are outstanding by all the staff. The staff are very willing at all times to be very helpful and understanding to the resident's needs. Everyone is friendly and cheerful, and make the relatives feel very welcome.

Reply from Vimala Saraswathiamma, Home Manager at Cherry Hinton Care Home

Hi Len, a huge thanks for the appreciation of our staff. We at Cherry always wanted to make a smile on your loved one's face. The staff at Cherry are dedicated to making that happen.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P F (Friend of Resident) published on 17 April 2020
Submitted via Postal Card • Report

Overall Experience

I have been a frequent visitor to this care home for over six years and am amazed at the transformation from a comfortable but rather shabby home to a 4 star hotel - well almost. Much careful thought and planning have gone into this renovation and no expense has been spared. Indeed it is almost lavishly

styled and nearly nicer than my own home!. This all assures us that our dearly loved ones are respected and nothing is too much trouble to make them really feel at home and valued. They are in safe hands, much to our profound relief in hands that are truly full of care, along with friendly, smiling faces. Praise all round and Amen!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Cherry Hinton Care Home

Care Provided by Cherry Hinton Care Home

Good to Know

Funding & Fees Guide for Cherry Hinton Care Home

Facilities