Cherry Hinton Care Home

369 Cherry Hinton Road, Cambridge CB1 8DB
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9.9 156 Reviews
  • Cherry Hinton Care Home, Cambridge
Cherry Hinton Care Home is a warm inviting home offering expert nursing and dementia care to those requiring support or assistance. The home prides itself on the experienced, personalised, bespoke and attentive care provided to residents which is delivered by a team of dedicated and committed carers and nurses. Cherry Hinton are proud to announce their Hospitality Assured Accreditation 'WORLD CLASS' status along with their Investors in People Platinum award. The home is rated GOOD across all borders in their most recent CQC virtual inspection which was conducted in July 2021.

The wellbeing team are passionate about providing a range of activities, trips and events which cater to the interests of those living at the home. Whether enjoying musical, word, activity, arts and crafts or creative activities or enjoying trips to museums and places of interests, the team are enthused by offering something for everyone to suit all preferences.

The enclosed courtyard garden offers a beautiful tranquil space to enjoy, enabling all residents to wander through and take pleasure in hearing and seeing stimulating sounds and sights in different areas. Raised beds enable easy access to plants for residents to be able to touch and smell the flora and fauna, and a lovely conservatory also allows for residents to sit in comfort and look out over the garden which can be enjoyed all year around.

Quality furniture and soft furnishings are used throughout the home to provide a high level of comfort for residents and the home invests in refurbishment to maintain the standards of a quality environment. Rooms are spacious and fully furnished as well as all supplied with LCD TV. The home offers high-speed internet access for both residents and their visitors.

The home has good transport links with the city centre and the local shops.

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Care Provided by Cherry Hinton Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shelly Prakash (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (16)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Cherry Hinton Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,575
    • Self-Funded Residential Dementia Care from £1,575
    • Self-Funded Nursing Care from £1,575
    • Self-Funded Nursing Dementia Care from £1,575
  • (these prices are only a guideline, please contact Cherry Hinton Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Cherry Hinton Care Home Reviews (156)

Total of 156, showing 101-120
9.9

Cherry Hinton Care Home has a Review Score of 9.9 (9.899) out of 10, based on 43 reviews in the last 2 years. Over all time Cherry Hinton Care Home has 156 reviews.

Overall Experience

  • 121
  • 31
  • 3
  • 1
  • 0

Date Published

156
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43
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Review from J B (Wife of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here nearly seven years. He has always been clean, well-shaven, fed with patience and changed as soon as needed. Medical care is called as soon as needed. I have always been greeted and made to feel welcome.

Reply from Julie Chanel, Community Development Manager at Cherry Hinton Care Home

Thank you so much for taking the time to write such a lovely review, we really do appreciate it. It's great to read that your experience has been so positive. We are so proud of our caring team at Cherry Hinton. Thanks again.


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Review from M A (Niece of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It's a good nursing home but sometimes they can't manage a person with dementia. Carers are not fully trained. Otherwise, the staff are good.

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Review from J K (Wife of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home manages to combine efficiency with a relaxed atmosphere in treating its residents. My husband's 2 week respite stay has meant he's been well cared for and included in activities with other residents in the home.

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Review from Ann W (Daughter of Resident) published on 23 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank each and every one of the staff that cared for our Dad.
We received such a warm and kind welcome, which made a difficult time somewhat easier. Giving us peace of mind that Dad was in safe hands when we were not able to be with him. You showed attention, compassion, and patience
and above all, helped to maintain his dignity the best you could which we very much appreciated.
The staff always did their utmost to help when we asked for anything, but equally were intuitive enough to allow us to have some quality time alone with Dad. This was especially appreciated on his last night with us. The staff were so considerate, offering us not only the practical things such as drinks and a quiet room to rest but kindness which goes a long way.
We are aware of the incredibly hard challenges the staff face day to day, and not every moment is rewarding. We cannot thank you enough for the outstanding care you gave our Dad in his last weeks.
With heartfelt thanks.

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Review from Heather H (Niece of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt had quite advanced dementia and other health concerns which could not be controlled well enough at home so she went into Cherry Hinton Care Home for the last nineteen days of her life. During this time she was much happier than recent weeks and spent every day with her husband, who had just
spent fourteen weeks in hospital. We all found the staff to be very kind and helpful. I am sure if my Aunt had been at the home longer, she would have benefitted from the many activities provided and been happy. The home has recently been refurbished and is clean and airy and tastefully furnished. The food was also good. I can highly recommend this home for a loved one's respite or more permanent care.

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Review from Wendy S (Daughter of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My only comment and why I only put good for care/support has been the failure of the carers to follow through with the exercises that were given to my father. I think there is not enough emphasis on getting residents physically better.
On rehabilitation, it is great to know that you are getting some
parallel bars and an exercise bike.
Otherwise, I think the carers are wonderful. So much patience!

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Review from Tony P (Son of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is in the final stages of dementia and his behaviour can be quite unpleasant at times, however, he receives excellent care, support and total respect at all times from all the staff at the home.
The only issue I had and he beginning which I mentioned in my last review was the laundry the home
manager has resolved this issue and I have not had any issues since. The food is of a great standard and the mealtime experience is great which I have observed many times in the dining room. Cherry Hinton care Home is excellent thank you.

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Review from Vivienne S (Wife of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the home very well run. The staff are very friendly and caring. The staff run various activities for the residents which helps to get them out of their rooms and talking to each other. Family and friends are made very welcome when they visit.

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Review from Phyllis B (Resident) assisted by family/friend published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it's all very satisfactory, there is nothing unpleasant about it. I am well looked after daily. The food I have eaten here is always good. The gardens are kept nice. The general feel is well kept and clean.

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Review from K C (Daughter of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are very caring, helpful and friendly.

Reply from Sujamole Mathai, Home Manager at Cherry Hinton Care Home

Thank you very much for taking the time to write a review for the care provided to your family member. We appreciate the comments and are happy to feedback to our team how helpful and caring they are. We are passionate about the care delivered to our residents at the home and take pride in ensuring our residents' needs are met with a person-centred approach to all that we offer.


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Review from Penny H (Daughter of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father came here for a 28 day NHS CHC assessment; sadly he died 10 days after transfer. The care, compassion and kindness shown by all staff - nursing care, admin; all gave our father and our family a safe place to be with and say our farewells. In such a few days and in spite of his complex needs,
staff understood the type of man our father was and accorded him dignity and respect. We could not have hoped or wished for more. Thank you.

Reply from Sujamole Mathai, Home Manager at Cherry Hinton Care Home

Thank you very much for your kind words and positive review of the care provided for your father during his stay with us at Cherry Hinton. We pride ourselves on the bespoke personalised care we offer and we are pleased we were able to make a difficult time for you, your father and family as comfortable and supportive as possible. We are pleased to share your thoughtful words with our team members.


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Review from Lucy C (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father came as a temporary resident, initially for 2 weeks but ended up staying for 7 months. I was met and welcomed by one of the main nurses here who diligently kept in touch with me and inspired confidence that my Dad was being well cared for. The home is relaxed and friendly and Dad enjoyed his
interaction with the staff, who were consistently respectful, kind and engaging with him.

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Review from Sharon N (Wife of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the third care home my husband has been in and Cherry Hinton Care Home is by far the best. The staff are positive, cheerful and very caring. My husband's needs are well catered for. The staff are also very considerate of family and friends.

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Review from John O (Son of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the state of things.

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Review from Joanna P (Daughter of Resident) published on 22 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her last few months in the care of The Cherry Hinton Care home. The move from hospital was swift and we all felt a little anxious. But my goodness... we very soon realised what a wonderful place it was. My mother was bright and fully aware until the very end although she was bed bound.
She could be impatient and grumpy at times and demanding at others - and the staff were always kind and polite. Everyone took such good care of her and this gave us so much support over the difficult months of losing someone so important to us.
The little touches of homely decor, the privacy given, the ability to listen to your own choice of music (my mother had Classic FM all the time to keep her entertained) and the love that the staff show really impressed me. You hear such terrible stories in the press about places with vulnerable patients but we really could not praise this lovely place and the staff highly enough.

Reply from Sujamole, Home Manager at Cherry Hinton Care Home

Thank you very much indeed for your kind words and thoughtful review. We are very proud of the personalised care we provide and are pleased to hear that you and your family had such a positive experience in care for your mother. We are pleased to be able to share your feedback with our teams.


Kind regards
The manager and The Cherry Hinton Team


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Review from A F (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves it here and has lots of interaction with others and is encouraged to join in with activities etc.


She appears to be treated with respect and dignity, even though she can be difficult at times.


Very pleased with the cleanliness and food provision. Staff need to be on phones less though.


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Review from Harvey L (Brother-in-law of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law was a resident at a nearby home but was given notice to leave in September as the home was closing in December 2018. We investigated 6 or 7 homes but chose Cherry Hinton Care Home - this was the best choice we made and he moved in in October and he is very happy here. Long live Cherry
Hinton Care Home and its management and staff. Thank you.

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Review from Teresa L (Daughter of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has excellent care and very helpful, the residents are well cared for.
If there is a problem, you just need to ask the staff and they are willing to help.

Reply from Serb Sidhu, Director of Sales and Marketing at Cherry Hinton Care Home

Thank you very much indeed for your positive feedback and comments. We are pleased to receive your review and share this with our team. Many thanks.


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Review from Richard J (Grandson of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting my grandmother, she is always complimentary about the care home she lives in. The staff are always helpful and nothing is too much trouble to assist with.
The management are extremely good and always help staff members on the floor if they require help. The head of activities and her team
are brilliant always helping their people to have fun and organise fantastic activity sessions. Well done.

Reply from Sujamole Mathai, Home Manager at Cherry Hinton Care Home

Thank you very much for your feedback and review of Cherry Hinton and the care we are providing for your grandmother. We are delighted to receive your positive comments and are happy to share these comments with our dedicated team members. We pride ourselves on our activities and thrilled that you are enjoying this.


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Review from sue (Regular Volunteer) published on 7 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very friendly. All team members are passionate about their work and care for each individual with dignity and respect. I would definitely recommend Cherryhinton care home.

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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Cherry Hinton Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Cherry Hinton Care Home is calculated as follows: ( (459 Excellents x 5) + (37 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 503 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cherry Hinton Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (5)

Shelly

Shelly Prakash

Job Title: Home Manager

Joined: 2019

I joined Cherry Hinton Care Home in November 2019 as a Care Services manager. I am a Registered nurse by profession with a management qualification at Graduate level. I worked as a Registered nurse in various settings for 8 years and worked as a Care Manager for the last 5 years. Caring is my passion and I worked my way up from being a carer. I've been promoted as Home Manager from February 1st 2021. In my role, I make sure that all our residents are getting high-quality, person-centred care based on their needs and preferences. Also, support all our residents to maintain the quality of life by preserving and promoting independence. I have a very good team of highly motivated and skilled nurses and carers to support me to ensure quality of care to all our residents.


Kristyna

Kristyna Runkas

Job Title: Finance and HR Manager

Joined: 2022

I started out as a Head Housekeeper here at Cherry Hinton Care Home in 2019 and then went on to become the Admin Assistant where she was for 1.5 years. I left the company for a short break and have now rejoined as HR and Finance Manager. I am passionate about building relationships with the residents here at Cherry Hinton and also the relatives who I have got to know over the years. I am looking forward to the future here at Cherry Hinton Care Home.


Aga

Aga Clark

Job Title: Business Development Manager

Joined: 2024

Aga brings a wealth of expertise to her role in Business Development at Cherry Hinton Care Home, combining her dynamic experience in aerospace and design consultancy with a strong background in key account management, operations management, and facilities and office management. Her career spans diverse roles, showcasing her ability to foster meaningful client relationships, drive operational efficiency, and deliver exceptional service. Aga’s strategic mindset and organisational skills are pivotal in enhancing Cherry Hinton’s care offerings and establishing strong partnerships within the community.


Jessy

Jessy John

Job Title: Care Services Manager

Joined: 2024

My name is Jessy John, and I am excited to have recently joined TLC, Cherry Hinton Care Home on 11/11/24. Before this, I spent 19 years working with another provider, where I held various roles, including team leader, deputy manager, and Home manager, and worked as a registered nurse. These experiences have allowed me to develop knowledge and skills I am eager to share with the team. At the same time, I’m committed to learning from each of you and embracing new growth opportunities.


I look forward to meeting your expectations and working together to achieve outstanding results.


Shannon

Shannon Froggatt

Job Title: Office Manager

Joined: 2022

With nearly a decade of experience in childcare, Shannon transitioned to her current role as Office Manager at Cherry Hinton Care Home over two years ago. In her position, she provides vital support to the Business Support Manager, specifically in areas of HR and finances, ensuring smooth operations and effective administration.


Beyond her office management duties, Shannon plays a key role in fostering a positive and supportive workplace as the Engagement Champion. She is also a qualified Mental Health First Aider, offering support to colleagues and promoting well-being across the team. Additionally, Shannon serves as the Onboarding Coach, guiding new staff through a welcoming and structured induction process.


Her time at Cherry Hinton Care Home has been a fulfilling journey of growth and learning. Embracing opportunities for personal and professional development, she has contributed to building a dynamic and compassionate environment for both staff and residents.