Cherry Hinton Care Home

369 Cherry Hinton Road, Cambridge CB1 8DB
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9.9 156 Reviews
  • Cherry Hinton Care Home, Cambridge
Cherry Hinton Care Home is a warm inviting home offering expert nursing and dementia care to those requiring support or assistance. The home prides itself on the experienced, personalised, bespoke and attentive care provided to residents which is delivered by a team of dedicated and committed carers and nurses. Cherry Hinton are proud to announce their Hospitality Assured Accreditation 'WORLD CLASS' status along with their Investors in People Platinum award. The home is rated GOOD across all borders in their most recent CQC virtual inspection which was conducted in July 2021.

The wellbeing team are passionate about providing a range of activities, trips and events which cater to the interests of those living at the home. Whether enjoying musical, word, activity, arts and crafts or creative activities or enjoying trips to museums and places of interests, the team are enthused by offering something for everyone to suit all preferences.

The enclosed courtyard garden offers a beautiful tranquil space to enjoy, enabling all residents to wander through and take pleasure in hearing and seeing stimulating sounds and sights in different areas. Raised beds enable easy access to plants for residents to be able to touch and smell the flora and fauna, and a lovely conservatory also allows for residents to sit in comfort and look out over the garden which can be enjoyed all year around.

Quality furniture and soft furnishings are used throughout the home to provide a high level of comfort for residents and the home invests in refurbishment to maintain the standards of a quality environment. Rooms are spacious and fully furnished as well as all supplied with LCD TV. The home offers high-speed internet access for both residents and their visitors.

The home has good transport links with the city centre and the local shops.

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Care Provided by Cherry Hinton Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shelly Prakash (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (16)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Cherry Hinton Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,575
    • Self-Funded Residential Dementia Care from £1,575
    • Self-Funded Nursing Care from £1,575
    • Self-Funded Nursing Dementia Care from £1,575
  • (these prices are only a guideline, please contact Cherry Hinton Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Cherry Hinton Care Home Reviews (156)

Total of 156, showing 121-140
9.9

Cherry Hinton Care Home has a Review Score of 9.9 (9.899) out of 10, based on 43 reviews in the last 2 years. Over all time Cherry Hinton Care Home has 156 reviews.

Overall Experience

  • 121
  • 31
  • 3
  • 1
  • 0

Date Published

156
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Review from Eileen E (Daughter of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here at the nursing home since August 2017 and we (my 2 sisters and me) have been happy with her care. The staff are friendly and considerate. The food is good and the nursing staff are very helpful. The activities are very helpful in engaging the residents and are varied.

Reply from Sujamole Mathai, Home Manager at Cherry Hinton Care Home

Thank you very much for time to review our home. We are pleased you have been so pleased with the care and experience for your loved one. It is lovely that your mother enjoys the dining and wellbeing activities offered at Cherry Hinton. We are pleased to share your comments with our committed team members. Thank you.


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Review from Daphne C (Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy here at this home.

Reply from Suja Mathai, Home Manager at Cherry Hinton Care Home

Thank you for taking the time to leave a review Daphne, we are delighted you have chosen Cherry Hinton and are happy with all aspects of your stay with us. We are pleased to share your feedback with our teams.


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Review from J G (Wife of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

With one month of experience here in the care home, I can say that the place is not bad. There are always some improvement needed. The staff needs more training, they are very enthusiastic about their work, just in need of some minor knowledge about hygiene but they are very caring. Management are very
very good. They are very attentive to the needs of residents and their families.

Reply from Suja Mathai, Home Manager at Cherry Hinton Care Home

Thank you for your review. We welcome feedback from our residents and families and we take great pride in our commitment to delivering quality and expert care to our residents. Our team are passionate and dedicated and we invest in ongoing training for all team members. Thank you for your kind words.


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Review from P S (Brother of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had a good impression of everything especially the staff. They were all very friendly and helpful. They knew who to refer me to and where to find them. Everything was clean and well organised.

Reply from Mary Tengenesha, Home Manager at Cherry Hinton Care Home

Dear P S,


Thank you so much for the complimentary remarks, these are very helpful and will motivate staff to work harder.


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Review from Michael P (Son of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the staff kind, hospitable and responsive. The home is clean and we would definitely recommend.

Reply from Mary Tengenesha, Home Manager at Cherry Hinton Care Home

Dear Michael,


Thank you so much for the compliments. Your compliments are highly appreciated.


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Review from Clive G (Son of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been excellent, lead very well. Kind, attentive and very patient with an element of humour at appropriate times. Their patience is extraordinary. Mum has been sorry that her appetite hasn't done the food justice! Garden is an important facility in my view.
Not cheap but we take
the view it's good value if mum has been as happy and comfortable as possible in the circumstances.

Reply from Paul Robinson, Deputy Manager at Cherry Hinton Care Home

Dear Clive,


it was a privilege be able to provide good quality care to your mother. I am extremely pleased to see that we have met the care standards you feel are appropriate. Thank you.


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Review from Rodney S (Son of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely pleased and grateful to the management and staff of Cherry Hinton in the care and attention shown to my mother. The family are grateful for the team accepting my mother, even though for a short time. Special thanks to the unit manager who took a lot of time and attention to my
mother, even visiting her in hospital.

Reply from Paul Robinson, Deputy Manager at Cherry Hinton Care Home

Dear Rodney,


thank you so much for your positive comments. I will pass this comments onto our staff member. Thank you.


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Review from Sally S (Daughter of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Weekends are challenging as there is always less staff.

Reply from Paul Robinson, Deputy Manager at Cherry Hinton Care Home

Dear Sally,


thank you for your kind words. Your comments enable us to improve our services. Please feel free to come and talk to the Home Manager or myself if you require.


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Review from Louise C (Daughter of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been resident for two months to receive end of life care. The level of support and experience demonstrated has been first class - not only to the patient but also the family, who are not local. The standard of catering and range of activities available is noteworthy. The home feels like
a large family home - and they really care about their roles.
Thank you very much for your guidance through a difficult time.

Reply from Paul Robinson, Deputy Manager at Cherry Hinton Care Home

Dear Louise,
We appreciate your nice comments at this time of grief for you. It was our pleasure to be able to care for your mother during her final days. Please accept our deepest sympathies for you and your brother.


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Review from Millicent L (Sister-in-law of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice care, very good. Food good, nice help, all very good.

Reply from Paul Robinson, Deputy Manager at Cherry Hinton Care Home

Dear Millicent,


Thank you so much for the nice feedback, we will pass this to all our team which will be extremely happy!


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Review from Rex L (Brother of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For myself, my sisters are all very happy with the care and all the assistance. All are very helpful and caring. We are happy that our sister is also happy to be here.

Reply from Paul Robinson, Deputy Manager at Cherry Hinton Care Home

Dear Rex,


Thank you so much for the wonderful review. All our staff are working really hard to make sure our resident and relatives are always happy and your comments really motivate us.


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Review from Karin C (Daughter of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely happy with everything and everyone here.
My mum was happy to be here and all staff made her extremely welcome.
A huge thank you to one particular member of staff for making a hard experience from me very much easier as it was the first time I had respite in 6 years looking after
my mum who suffers with Alzheimer's.

Reply from Mary M Tengenesha, Home Manager at Cherry Hinton Care Home

Thank you so much for your positive comments.


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Review from Gillian J (Friend of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Complete change for the better.

Reply from Mary Tengenesha, Home Manager at Cherry Hinton Care Home

Thank you, for your positive comments about our care home. I'm pleased that you were impressed and happy that your friend's surroundings were of a good quality and their care was of a high standard.


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Review from M L (Husband of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An excellent care home. An attractive building with 2 floors. My experience applying only to the ground floor. The rooms are large and en-suite (a very important factor when choosing this home). The cleaning and general upkeep is first class. Food is very good. Most important of all the carers are kind,
hard-working, bright and happy and well trained and the nursing staff very efficient and caring. The new top management seems to be excellent.

Reply from Mary Tengenesha, Home Manager at Cherry Hinton Care Home

Thank you so much for the positive comments about Cherry Hinton Care Home.
We are always working hard to improve our service. We are aiming to get an outstanding rating so your feedback enables us to identify areas that need further improvement.


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Review from A S (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A fabulous outdoor event highlighted how staff are hardworking and incredibly caring - including many residents.

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Review from M B (Daughter of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sisters and I took mum to the home on 1st November 2017. We were made to feel very welcome. It was her birthday that day and they made her a birthday cake which we thought was very kind. The staff were all very pleasant and willing to do anything we asked of them. The entertainment was good. Also,
the menus were good and varied.
As a family, we are very grateful for the way our mother was treated, especially in her final weeks.

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Review from Jennifer K (Wife of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my husband in the dementia nursing section of Cherry Hinton Nursing Home was exceptional. The staff were kind, caring and welcoming and nothing was too much trouble. From his welcome to a lovely room overlooking the sensory garden, to their helpful and frank reports on the telephone
and the sensitivity and care and concern for me when he passed away. The manager and her deputy, especially gave both time, compassion and loving care.

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Review from Margaret S (Friend of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming at reception. Everybody who works at the home was amazing, so friendly, helpful and very caring towards the patient. Nothing was too much trouble even the staff who were working about their other business would smile and say hello. This is a wonderful care home and a very clean and comfortable
one. I can't praise it enough.

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Review from Clive P (Husband of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last few days of my wife's life, the home staff were always there for myself, my wife and for my wife's daughter and supported us to be with her so she was not alone and were always on hand with tea, sandwiches, kind words and hugs - we cannot thank them enough!

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Review from J A (Sister-in-law of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited residents for many years. Now my sister-in-law is a resident this month 2017.


I cannot fault the care home in any way. The facilities are super. The staff are excellent.


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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Cherry Hinton Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Cherry Hinton Care Home is calculated as follows: ( (459 Excellents x 5) + (37 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 503 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cherry Hinton Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (5)

Shelly

Shelly Prakash

Job Title: Home Manager

Joined: 2019

I joined Cherry Hinton Care Home in November 2019 as a Care Services manager. I am a Registered nurse by profession with a management qualification at Graduate level. I worked as a Registered nurse in various settings for 8 years and worked as a Care Manager for the last 5 years. Caring is my passion and I worked my way up from being a carer. I've been promoted as Home Manager from February 1st 2021. In my role, I make sure that all our residents are getting high-quality, person-centred care based on their needs and preferences. Also, support all our residents to maintain the quality of life by preserving and promoting independence. I have a very good team of highly motivated and skilled nurses and carers to support me to ensure quality of care to all our residents.


Kristyna

Kristyna Runkas

Job Title: Finance and HR Manager

Joined: 2022

I started out as a Head Housekeeper here at Cherry Hinton Care Home in 2019 and then went on to become the Admin Assistant where she was for 1.5 years. I left the company for a short break and have now rejoined as HR and Finance Manager. I am passionate about building relationships with the residents here at Cherry Hinton and also the relatives who I have got to know over the years. I am looking forward to the future here at Cherry Hinton Care Home.


Aga

Aga Clark

Job Title: Business Development Manager

Joined: 2024

Aga brings a wealth of expertise to her role in Business Development at Cherry Hinton Care Home, combining her dynamic experience in aerospace and design consultancy with a strong background in key account management, operations management, and facilities and office management. Her career spans diverse roles, showcasing her ability to foster meaningful client relationships, drive operational efficiency, and deliver exceptional service. Aga’s strategic mindset and organisational skills are pivotal in enhancing Cherry Hinton’s care offerings and establishing strong partnerships within the community.


Jessy

Jessy John

Job Title: Care Services Manager

Joined: 2024

My name is Jessy John, and I am excited to have recently joined TLC, Cherry Hinton Care Home on 11/11/24. Before this, I spent 19 years working with another provider, where I held various roles, including team leader, deputy manager, and Home manager, and worked as a registered nurse. These experiences have allowed me to develop knowledge and skills I am eager to share with the team. At the same time, I’m committed to learning from each of you and embracing new growth opportunities.


I look forward to meeting your expectations and working together to achieve outstanding results.


Shannon

Shannon Froggatt

Job Title: Office Manager

Joined: 2022

With nearly a decade of experience in childcare, Shannon transitioned to her current role as Office Manager at Cherry Hinton Care Home over two years ago. In her position, she provides vital support to the Business Support Manager, specifically in areas of HR and finances, ensuring smooth operations and effective administration.


Beyond her office management duties, Shannon plays a key role in fostering a positive and supportive workplace as the Engagement Champion. She is also a qualified Mental Health First Aider, offering support to colleagues and promoting well-being across the team. Additionally, Shannon serves as the Onboarding Coach, guiding new staff through a welcoming and structured induction process.


Her time at Cherry Hinton Care Home has been a fulfilling journey of growth and learning. Embracing opportunities for personal and professional development, she has contributed to building a dynamic and compassionate environment for both staff and residents.