Cottenham Court Care Home

High Street, Cottenham, Cambridge CB24 8SS
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9.9 92 Reviews
  • Cottenham Court Care Home, Cambridge
Cottenham Court provides tailored care solutions for anyone looking for nursing, residential and short stay care, as well as care and support for those living with Parkinson’s or Multiple Sclerosis.

They’re there when you and your loved ones need them most. For planned respite or last minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long-term. To just relax. Whatever the reason, their doors are open.

Situated in the picturesque village of Cottenham, the home’s design has been tailored to the challenges of care and provides residents with a versatile living environment. Pleasing additions include en-suite bedrooms, an activities room, a conservatory and Sky television. For a breath of fresh air, residents can head for the enclosed paved garden for a gentle stroll, or experience the home's sensory herb garden.

A varied menu of nutritious meals is enjoyed by all residents, with the home treating mealtimes as an important part of the day and making sure there are always drinks and light snacks available.

There is a real sense of community at Cottenham Court. Gardening, exercise classes and crafts are examples of some of the hobbies residents have embraced, while visits from a local theatre group and Pets as Therapy also provide good mental and physical stimulation.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Cottenham Court Care Home.

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Care Provided by Cottenham Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Nomvelo Nyathi (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Cottenham Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Cottenham Court Care Home Reviews (92)

Total of 92, showing 1-20
9.9

Cottenham Court Care Home has a Review Score of 9.9 (9.908) out of 10, based on 20 reviews in the last 2 years. Over all time Cottenham Court Care Home has 92 reviews.

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Review from Judy B (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our precious mum moved into Cottenham Court Care Home in July 2024. She never wanted to end her life in a nursing home but, after being ill, was no longer able to be independent. Mum was receiving palliative/end of life care. All the staff, including nurses, carers, cleaners, kitchen staff, activity
staff, maintenance and admin were so kind and caring. They made, what was an extremely stressful and difficult few months, much more bareable. They were so thoughtful towards all of us who visited on a daily basis. We cannot thank them enough.

Reply from Maria Ricketts, Customer Care Adviser at Cottenham Court Care Home

Thank you for your lovely review. We hope Cottenham care home did everything possible to make the transition as easy as possible. We are glad to have helped you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Stephen A (Brother-in-law of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We enjoyed our visit and benefited from a birthday cake shared by one of the staff - who are all generally wonderful.
Despite the works, Cottenham Court Care Home is still coping very well. Well done.

Reply from Maria Ricketts, Customer Care Adviser at Cottenham Court Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again.


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Review from R J (Respite Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at the home for 14 days after a hip replacement operation. I was warmly welcomed, and looked after very well by all members of the staff. They were cheerful, kind, and attentive. The food was flavoursome! I am very grateful for the care I received. Many thanks.

Reply from Rosie Smith, Customer Advisor at Cottenham Court Care Home

Thank you for taking the time to leave the staff at Cottenham Court Care Home such a lovely review. It is always wonderful to hear our staff described as "cheerful", "kind" and "attentive". We look forward to welcoming you back should you need us!


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Review from Helen S (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has such a welcoming atmosphere, from the first time of visited, all the staff were friendly and clearly proud of where they worked. The rooms are just the right size, and personal preferences are taken into consideration, such as changing the orientation of the bed to enable easier
access and a better view of the TV! Mum was here only a couple of months but her outlook and social confidence were transformed after many years living alone. She happily joined in all the social activities on offer and loved the bingo sessions in particular. All the staff, not just the care staff but also the catering, cleaning and laundry staff and admin team had the residents' needs at the top of their concerns, and Mum flourished in their care. The level of care given to Mum to accommodate her disabilities was exceptional, and the care and compassion we received from Cottenham Court upon Mum's sudden passing was amazing. I have no hesitation in recommending this home.

Reply from Rosie Smith, Customer Advisor at Cottenham Court Care Home

Hello and thank you for taking the time to write such a lovely review for the team at Cottenham Court Care Home. Firstly, we would like to offer you our sympathies on the sudden passing of your Mum, we hope you as a family are keeping well. We are thrilled that your Mum got to experience such a welcoming atmosphere and that she was made so comfortable by staff in her final months. It is great to hear that the home had such an impact on her and helped to improve her confidence and outlook, we are so happy she found happiness there. Thank you for sharing such wonderful words about our staff within the care home, it is great to hear that they are upkeeping of BUPA's high standards. Once again we would like to offer you our condolences on your Mum's passing and hope that the care and compassion received from the home provided comfort during this time.


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Review from S R (Daughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother became a full-time resident at Cottenham Court after a 7-week stay in the hospital. She has been at the care home for a month and I have noticed a marked improvement in her health and her happiness.
She is treated with kindness and respect at all times and is encouraged to join in with the
many and varied activities.
The home is light and airy with lovely outdoor areas.

Reply from David Mclean, Customer Service Adviser at Cottenham Court Care Home

Thank you for taking the time to leave your lovely review. We hope Cottenham Court Care Home did everything possible to make the transition as easy as possible for your mother. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing our home for her stay.


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Review from S G (Daughter of Resident) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Mum was only here for a very short period of time all the staff were very attentive and friendly.
All my Mum's needs were met. Mum was kept comfortable.
The staff also met families' needs and were always available for updates and comfort.

Reply from David Mclean, Customer Service Adviser at Cottenham Court Care Home

Thank you for taking the time to leave your review. We are sorry for your loss. We are glad to help you and your family through such a difficult time. We are happy to hear you can feel at ease with your Mum in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from A E (Respite Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I used the respite care service at Cottenham Court as convalescence following an operation. As a widower, I needed support to make the transition back to everyday life. The care here has been everything that I needed it to be, provided in a friendly and welcoming way. My dietary requirements were accommodated
with no problem.

Reply from Grace Langfield, Customer Service Adviser at Cottenham Court Care Home

Thank you for taking the time to leave your review. It's nice to hear words like "friendly", "welcoming" and "accommodating" being used to describe our care. Thank you for choosing Cottenham Court for your stay.


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Review from S W (Friend of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff very knowledgeable and extremely helpful.
The home is very clean, modern and with appropriate-sized rooms.
I would be very happy for my family member to be cared for here.

Reply from Maria Ricketts, Customer Care Adviser at Cottenham Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Friend in our care. We are pleased to hear you are impressed with the cleanliness and facilities provided at Cottenham Court. We hope to continue providing your Friend with the best possible care.


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Review from Ellen F (Friend of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident I visited until her recent death was happy and well looked after. Her care throughout her stay was excellent and she was treated with affection and tenderness in her final days. Staff were helpful and kept me informed. I believe Cottenham Court is a happy and caring place for residents,
my impression is that it is also a happy place for staff and that is reflected in the standard of care.

Reply from Grace Langfield, Customer Service Adviser at Cottenham Court Care Home

We are saddened to hear about the loss of your loved one and appreciate you taking the time to leave us your review. It is always nice to hear words like “tenderness” and “excellent” being used to describe our care, and we will certainly pass your comments on to the manager.


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Review from Jan C (Niece of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt received fantastic care and support whilst a resident. Her end of life care was dignified, caring and well-managed. The management and staff are fantastic!

Reply from David Mclean, Customer Service Adviser at Cottenham Court Care Home

Thank you for taking the time to leave your review. We are sorry for you loss and we were glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your aunt received the best possible care.


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Review from Patricia J (Daughter of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderfully welcoming, kind and friendly-staffed care home. The care is second to none and the rooms and décor are clean and up to date. It has a lovely atmosphere. My mum is very well cared for. The food always looks lovely. The staff are very approachable and eager to involve you as a relative.
The administration staff are also very helpful. It feels like a family.

Reply from Grace Langfield, Customer Service Adviser at Cottenham Court Care Home

Thank you for your kind review. We are very happy to hear you can feel so at ease with your Mum in our care, and that both Mum and yourselves feel a part of our Cottenham Court family. We hope to continue providing your loved one with the best possible care.


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Review from Henrietta C (Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for nine months and continue to be impressed and touched at the excellent quality of care that I receive. The environment is consistently positive, friendly, respectful, safe and well organised. This comes from the managers and from across all the staff team. There is a strong ethos
here of responding flexibly to the individual needs and wishes of each resident. I feel that my needs are well understood and fully met and that my wishes are heard, respected and responded to positively. This is so important as it enables me to have as good a quality of life as I can, given my condition. The physical environment is also very good. The home is purpose built and is excellently maintained, including new carpets and curtains recently fitted. There are colourful pictures along the corridors, there is a spacious lounge/activities area, and a lovely courtyard garden. The staff do what they can to make each resident feel as at home as possible - and I do.

Reply from Grace Langfield, Customer Service Adviser at Cottenham Court Care Home

Thank you for taking the time to leave such a wonderful review. We are so pleased to hear you feel so respected and excellently cared for, in every single aspect, by everybody you come across in our home. We want nothing more than for anybody staying at Cottenham Court to feel a part of our Bupa family, and we are so pleased you do. We will certainly pass your feedback onto the manager.


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Review from Alan E (Husband of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very well-run care home.
All staff are helpful.
My wife gets perfect care.
The meals are excellent.
She is very happy.

Reply from Grace Langfield, Customer Service Adviser at Cottenham Court Care Home

Thank you for taking the time to leave your comments. It is always nice to hear words like “helpful” and “perfect” being used to describe our care. Please let us know if there is anything we can do to make your wife's stay as comfortable as possible.


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Review from Ray S (Husband of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my wife, we are both very happy with the excellent care she has when she comes into your home for respite care. We both hope this will always be, as we will be wanting your services from time to time and more so in the future. Thank you.

Reply from David Mclean, Customer Service Adviser at Cottenham Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your wife in our care when she stays with us. Thank you for choosing Cottenham Court for your stay and we look forward to seeing you again soon.


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Review from Catherine W (Friend of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The warm welcome I get every time I visit feels like coming home. The atmosphere in the home is always caring and friendly from all staff and other residents too.
Staff take their time to make sure all is well and behind doors, the kitchen is making fabulous food which always looks and smells yummy.
I
will be forever grateful for the care/support given so openly. Thank you.

Reply from Grace Langfield, Customer Service Adviser at Cottenham Court Care Home

Thank you for taking the time to leave your kind review. We are so happy to hear you feel a part of our Cottenham Court family. We hope to continue providing your loved one with the best possible care.


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Review from Margaret N (Niece of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you. It was a very traumatic experience having to bring my aunt to a care home but the staff were so reassuring that she would settle ( wasn't sure) I have had lovely reports from her friends who have visited her. I have come today (from where I live) and have found a well-settled, neat and happy
104-year-old person. Going to the restaurant and joining in the activities.

Reply from David Mclean, Customer Service Adviser at Cottenham Court Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your aunt in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from Linda B (Wife of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very welcoming and friendly. They provide excellent care for my husband in a lovely setting. The staff take the time to get to know my family and my husband which makes everyone's experience so positive. My family and I would recommend this care home and staff to anyone looking for a future
home for their loved ones.

Reply from Fran Donno, Customer Service Adviser at Cottenham Court Care Home

Thank you for taking the time to leave your review. It is so lovely to hear words such as "welcoming" and "friendly" being used to describe our care. We are pleased to hear that you feel like part of our Cottenham Court family and hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Anne R (Friend of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the care home it has a warm and relaxed atmosphere and is clean and spacious. The staff always appear smart and act professionally giving respect and dignity to residents. All staff have always been polite and helpful when I visit and via telephone. It gives me peace of mind to know that
my friend is safe and being cared for.

Reply from David Mclean, Customer Service Adviser at Cottenham Court Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from Susan H (Friend of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful to know my dear friend who is being so well cared for in your wonderful home. The staff make you feel so comfortable, the activities especially the Kngs Coronation party were great fun for all residents and staff. A big thank you to all management and staff for such a caring environment to
call 'your home'.

Reply from David Mclean, Customer Service Adviser at Cottenham Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your friend in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from Diane T (Respite Resident) assisted by family/friend published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional service, staff and facilities. Staff we excellent, always very helpful, kind and understanding.

Reply from Fran Donno, Customer Service Adviser at Cottenham Court Care Home

Thank you for taking the time to leave your lovely words. We are so pleased to hear that you are so impressed with the excellent facilities that we have at our home. Thank you for choosing Cottenham Court for your stay.


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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Cottenham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Cottenham Court Care Home is calculated as follows: ( (208 Excellents x 5) + (21 Goods x 4) ) ÷ 229 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cottenham Court Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Cottenham Court offer a high standard of nursing and residential care from our peaceful spot overlooking the Cottenham village green. Within a short stroll is a thriving little community with shops, a library and a café.


Awards / Recognitions (7)

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Meet the Team (2)

Nomvelo

Nomvelo Nyathi

Job Title: Home Manager

Joined: 2018

We put our residents at the centre of everything we do, we are in this job because we care. Residents tell us they feel safe.


Silvia

Silvia Nobre

Job Title: Trainee Care Practitioner

I have been at Cottenham Court just over a year, I first joined Bupa as a care assistant which I had been doing for 4 years then I got the opportunity to develop my career further.


What I love about my job is the people, we have a great team and amazing residents. It’s a great pleasure to work at Cottenham Court making a difference to peoples lives and making sure they receive a high standard of care.


I like to balance my work life with my social life; apart from studying I like to do crafting and love walking.


Frequently Asked Questions about Cottenham Court Care Home

What types of Care is Cottenham Court Care Home registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cottenham Court Care Home provide?

Palliative Care, Day Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Cottenham Court Care Home have?

There are 62 Single Rooms.

What are the Facilities & Services at Cottenham Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cottenham Court Care Home to the centre of Cambridge?

5.4 mile(s) as the crow flies, distance by road may be significantly further.