Cottenham Court Care Home

High Street, Cottenham, Cambridge CB24 8SS
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9.9 92 Reviews
  • Cottenham Court Care Home, Cambridge
Cottenham Court provides tailored care solutions for anyone looking for nursing, residential and short stay care, as well as care and support for those living with Parkinson’s or Multiple Sclerosis.

They’re there when you and your loved ones need them most. For planned respite or last minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long-term. To just relax. Whatever the reason, their doors are open.

Situated in the picturesque village of Cottenham, the home’s design has been tailored to the challenges of care and provides residents with a versatile living environment. Pleasing additions include en-suite bedrooms, an activities room, a conservatory and Sky television. For a breath of fresh air, residents can head for the enclosed paved garden for a gentle stroll, or experience the home's sensory herb garden.

A varied menu of nutritious meals is enjoyed by all residents, with the home treating mealtimes as an important part of the day and making sure there are always drinks and light snacks available.

There is a real sense of community at Cottenham Court. Gardening, exercise classes and crafts are examples of some of the hobbies residents have embraced, while visits from a local theatre group and Pets as Therapy also provide good mental and physical stimulation.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Cottenham Court Care Home.

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Care Provided by Cottenham Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Nomvelo Nyathi (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Cottenham Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Cottenham Court Care Home Reviews (92)

Total of 92, showing 21-40
9.9

Cottenham Court Care Home has a Review Score of 9.9 (9.908) out of 10, based on 20 reviews in the last 2 years. Over all time Cottenham Court Care Home has 92 reviews.

Overall Experience

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Date Published

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Review from G G (Brother-in-law of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found all staff welcoming and courteous, the care and attention given to my sister-in-law were excellent. The care home was clean and warm.

Reply from Rebecca Kellegher, Customer Service Adviser at Cottenham Court Care Home

Thank you for your kind words. We are pleased to hear that the care and attention given to your sister-in-law were excellent and that Cottenham Court was also clean and warm.


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Review from Sally S (Daughter of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum initially moved into Cottenham Court for two weeks respite after a few falls at home. As a result, she decided she didn't want to leave and so is now a resident. Belonging to the community here appears to have transformed her sense of well-being. Since her arrival, I have noticed several changes
in her attitude. Mum is mostly happy and content, much more sociable, loves the staff and enjoys taking part in the weekly timetabled activities.
The cost of staying at Cottenham Court does worry mum. However, we are doing the best we can to manage her financial situation to enable her to remain if she wishes.
During my weekly visits, I am always welcomed; staff are friendly and chatty. I am incredibly grateful for the way staff care for Mum and ensure her safety.

Reply from Rebecca Kellegher, Customer Service Adviser at Cottenham Court Care Home

Thank you for taking the time to leave your lovely comments. We are so pleased to hear your Mum settled so nicely and is now a permanent resident with us. If there is anything more we can do to make your Mum's stay as comfortable as possible please don't hesitate to let us know.


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Review from Shirley P (Respite Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the manager to the handyman, all service with a smile. Care assistants are marvellous. An excellent team under an excellent manager.

Reply from Rebecca Kellegher, Customer Service Adviser at Cottenham Court Care Home

Thank you for your kind words. We are very happy to hear how pleased you are with the care provided at Cottenham Court Care Home.


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Review from W M (Respite Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here for a month's respite after an operation on my foot. I needed 24-hour care and it was offered here. I can't fault the staff and management-they have treated me with respect and care and I felt safe and secure. They arrange everything e.g. hospital transport, escorts, physio (private), chiropodist
and activities. They treat everybody with respect and have good relationships with their clients.

Reply from Grace Langfield, Customer Service Adviser at Cottenham Court Care Home

Thank you for your lovely feedback. It is always lovely to hear you felt so at ease whilst staying in our care. Hopefully, you left our home feeling like you got the best possible care.


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Review from Sandra T (Daughter of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at the care home made my mother's 100th birthday so very special. The immediate family who gathered there said it was wonderful and my mother was so happy. She really enjoyed it. I cannot thank you all enough. The staff at the care home are very special.

Reply from David Mclean, Customer Service Adviser at Cottenham Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care and hope you feel like a part of our Cottenham Court family. We hope to continue providing your loved one with the best possible care and look forward to seeing you again soon.


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Review from Margaret P (Respite Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff, nursing and everyone are very helpful.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottenham Court Care Home

Thank you for your feedback. We are happy to hear that you find all our staff to be very helpful.


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Review from William M (Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are excellent, friendly and caring. Food is generally ok. Decor and furniture are good, rooms good and en-suite good. Communal areas and gardens are good. Nice laundry service. Friendly staff and residents are friendly.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottenham Court Care Home

Thank you for your review. It is lovely to hear you say our staff are excellent, friendly and caring. Thank you again for choosing us to care for you.


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Review from Fernando P (Son of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I only have positive comments, we are very happy with everything.
My father highlights the friendliness of the staff, he is very comfortable and grateful for everything in the home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottenham Court Care Home

Thank you for your feedback. We are so glad to hear you are happy with everything and that your father is comfortable in our care.


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Review from S L (Brother of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On visits to the home, I've always found it to be friendly and the place to be clean and tidy. The rooms could be a little larger but are well furnished. It has two large dining areas and plenty of lounge space. The residents are encouraged to take part in activities provided for them and sometimes
have people in to entertain them. Regarding the gardens, they are well kept and residents have a courtyard garden for their use. When I have had any questions to ask, the staff have always given clear answers or found out for me the required information.

Reply from Rebecca Kellegher, Customer Service Adviser at Cottenham Court Care Home

Thank you for taking the time to leave your review. Please let us know if there is anything we can do to make your brother's stay as comfortable as possible.


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Review from D B (Nephew of Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Placing my uncle here was a very worrying time for me. But all of the staff in Cottenham Court Care Home were happy to spend time with me and my uncle to blend in and feel comfortable. A massive thank you.

Reply from Amanda Barnes, Customer Service Adviser at Cottenham Court Care Home

Thank you for taking the time to leave your review. It is lovely to hear that you feel our home helped to make you and your uncle comfortable. Please let us know if there is anything we can do to make your uncle's stay as comfortable as possible.


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Review from Judy H (Sister-in-law of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and helpful staff, making it easy to book visits, and communicate with her.

Reply from Amanda Barnes, Customer Service Adviser at Cottenham Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you find our staff to be friendly and helpful and that you find it easy to book visits to see your relative.


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Review from Elizabeth H (Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Treated with dignity and respect. Relaxed atmosphere.

Reply from Amanda Barnes, Customer Service Adviser at Cottenham Court Care Home

We appreciate you taking the time to leave us your comments, it is nice to hear that you feel that you have been treated with dignity and respect. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from Alexis V (Daughter-in-law of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were truly impressed with the prompt, knowledgeable and professional service which we received from the manager and staff at Cottenham Court Care Home. The friendly, helpful and smooth process allayed our concerns about placing Mum there. The quality service provided was fully exemplified in this
quote: "Things done well and with a care, exempt themselves from fear." - William Shakespeare, sincere thanks.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottenham Court Care Home

Thank you for your lovely review. We are so happy to hear that any concerns you had were quickly dealt with and allayed by the service provided at Cottenham Court. Thank you again for your kind words.


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Review from Maurice C (Resident) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Discharged from hospital after four days treatment for UTI. Live on my own and not fit enough to go home and look after myself. Family arranged two weeks respite care. This has built me up to the point where I can go home with some daily carer hours. Expectations and hope is that I shall be able to
resume my previous independent living.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottenham Court Care Home

Thank you for your review. We are so glad to hear that your stay has enabled you to go back to your home and regain some independence. Thank you again for choosing us for your stay.


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Review from D T (Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, well looked after, needs attended to. Everything Spotless, no problems at all, needs seem to be no trouble for staff.

Reply from Amanda Barnes, Customer Service Adviser at Cottenham Court Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from Vivienne M (Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very kind and really friendly, efficient and caring. Nothing is too much trouble for them and they are always helpful and patient if we cannot think of the words we want to use and always have a smile for us.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottenham Court Care Home

Thank you for your lovely review. We are glad to hear that you find everyone really kind and caring. Thank you for choosing us for your care.


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Review from Clive B (Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Cottenham Court Care Home

Thank you for taking the time to leave your review.


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Review from Tanya R (Granddaughter of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan happy. Staff are friendly and helpful. Excellent service all round.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Cottenham Court Care Home

Thank you for your kind words. We are delighted to hear you are satisfied with the quality of our care.


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Review from A C (Daughter of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Looking after mum very well under very difficult conditions - Covid-19.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Cottenham Court Care Home

Thank you for taking the time to leave us some feedback. We are so pleased to hear you can feel at ease with your Mum in our care. Please let us know if there's anything more we can do.


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Review from Christopher T (Respite Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very well looked after, although I was able to do most things for myself. The food and wine were very much appreciated. The room was comfortable and secure.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Cottenham Court Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.


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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Cottenham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Cottenham Court Care Home is calculated as follows: ( (208 Excellents x 5) + (21 Goods x 4) ) ÷ 229 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cottenham Court Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Cottenham Court offer a high standard of nursing and residential care from our peaceful spot overlooking the Cottenham village green. Within a short stroll is a thriving little community with shops, a library and a café.


Awards / Recognitions (0)

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Meet the Team (2)

Nomvelo

Nomvelo Nyathi

Job Title: Home Manager

Joined: 2018

We put our residents at the centre of everything we do, we are in this job because we care. Residents tell us they feel safe.


Silvia

Silvia Nobre

Job Title: Trainee Care Practitioner

I have been at Cottenham Court just over a year, I first joined Bupa as a care assistant which I had been doing for 4 years then I got the opportunity to develop my career further.


What I love about my job is the people, we have a great team and amazing residents. It’s a great pleasure to work at Cottenham Court making a difference to peoples lives and making sure they receive a high standard of care.


I like to balance my work life with my social life; apart from studying I like to do crafting and love walking.