Cottenham Court Care Home

High Street, Cottenham, Cambridge CB24 8SS
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9.9 92 Reviews
  • Cottenham Court Care Home, Cambridge
Cottenham Court provides tailored care solutions for anyone looking for nursing, residential and short stay care, as well as care and support for those living with Parkinson’s or Multiple Sclerosis.

They’re there when you and your loved ones need them most. For planned respite or last minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long-term. To just relax. Whatever the reason, their doors are open.

Situated in the picturesque village of Cottenham, the home’s design has been tailored to the challenges of care and provides residents with a versatile living environment. Pleasing additions include en-suite bedrooms, an activities room, a conservatory and Sky television. For a breath of fresh air, residents can head for the enclosed paved garden for a gentle stroll, or experience the home's sensory herb garden.

A varied menu of nutritious meals is enjoyed by all residents, with the home treating mealtimes as an important part of the day and making sure there are always drinks and light snacks available.

There is a real sense of community at Cottenham Court. Gardening, exercise classes and crafts are examples of some of the hobbies residents have embraced, while visits from a local theatre group and Pets as Therapy also provide good mental and physical stimulation.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Cottenham Court Care Home.

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Care Provided by Cottenham Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Nomvelo Nyathi (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Cottenham Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Cottenham Court Care Home Reviews (92)

Total of 92, showing 41-60
9.9

Cottenham Court Care Home has a Review Score of 9.9 (9.908) out of 10, based on 20 reviews in the last 2 years. Over all time Cottenham Court Care Home has 92 reviews.

Overall Experience

  • 71
  • 21
  • 0
  • 0
  • 0

Date Published

92
3
8
20
72

Review from Derek (Son of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a number of falls, my Mum needed to move to a care home urgently right at the start of the coronavirus lockdown. The manager of Cottenham Court and all her team did a wonderful job during a very difficult time. With their 24 x 7 support and care, Mum was able to transition quickly into life in
the home. When she first arrived at Cottenham Court she was needing help or a wheelchair to get around but under the care of the home, her health stabilised and after 4 months regained confidence to move around the home independently using a walker.
The manager and team provided great support and reassurance for my wife and I during a stressful time.
Activities for residents were very limited due to coronavirus lockdown preventing external visitors/activity providers, but the staff went the extra mile to organise a range of activities.

Reply from Stephen Rondel, Customer Adviser at Cottenham Court Care Home

We are glad to help you and your family through such a difficult time.


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Review from Carol G (Daughter of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home has created a safe, caring environment for my father. I can relax knowing he is happy and looked after. A lot of staff have gone the extra mile during COVID to help keep contact and reassure.

Reply from Greta Narbutaityte, Customer Adviser at Cottenham Court Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your kind words.


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Review from M P (Daughter of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the wonderful staff (office and carers) I know dad needs the support you all give him and I know he enjoys the meals. I am happy he is in safe hands.

Reply from Greta Narbutaityte, Customer Adviser at Cottenham Court Care Home

Thank you for trusting us with your fathers care. We really appreciate you taking the time to leave us such lovely comments.


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Review from Alison B (Daughter of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cottenham Court and the staff are extremely caring. Residents are able to be individuals making choices as far as possible - and are treated with care and dignity. The accommodation is comfortable and nicely presented. Best of all, is the care is excellent - if I need care in the future, I would want
it to be somewhere similar.

Reply from Greta Narbutaityte, Customer Adviser at Cottenham Court Care Home

We really appreciate you taking the time to leave us such lovely comments.


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Review from Jo S (Friend of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited today and it was wonderful to have a long chat with my friend. The first time since lockdown. Thank you to all the staff for enabling this to happen and for keeping everybody safe.

Reply from Greta Narbutaityte, Customer Advisor at Cottenham Court Care Home

Thank you for taking the time to leave us such a lovely review.


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Review from Anne C (Wife of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been so well looked after since arriving here in February. Although he has found lockdown difficult it has been managed well. The only issues I have are with communication occasionally. This must be due to the workload of the staff.

Reply from Greta Narbutaityte, Customer Advisor at Cottenham Court Care Home

We will certainly discuss your feedback with the home’s manager to help us continually improve our service.


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Review from June L (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has improved with the care she has received, they have looked after her extremely well. Good food which she enjoys and lovely roast on a Sunday. All the staff and carers talk to her, very friendly she loves her chats with them.

Reply from Greta Narbutaityte, Customer Adviser at Cottenham Court Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after, thank you.


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Review from Clifford H (Stepson of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother arrived here in 2016 in rather poor health. She very soon made friends and made a miraculous recovery. The staff, nurses and management were always so kind and caring. It is gratifying that her stay was a happy and very comfortable experience. Thank you so much for all help over the final
4-years.

Reply from Greta Narbutaityte, Customer Adviser at Cottenham Court Care Home

Thank you for your praise. Please let us know if there is anything else we can do for you or your family.


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Review from Linda A (Daughter of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been treated exceptionally well since her arrival almost 3 years ago. All staff are extremely professional and kind which is everything we had hoped for.

Reply from Stephen Rondel, Customer Adviser at Cottenham Court Care Home

Thank you for your kind words, it is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from M D (Son of Resident) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff was all wonderful to my 98-year-old mother, who went into the Cottenham Court Care home for the last week of her life. They ensured that she was pain-free (she had terminal cancer) and were able to ensure that she was calm and well cared for at the end. I highly commend the humanity and kindness
of the staff.

Reply from Greta Narbutaityte, Customer Adviser at Cottenham Court Care Home

We are saddened to hear about your loss. Please let us know if there is anything else we can do for you or your family.


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Review from S F (Daughter of Resident) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and loving home.

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Review from Pauline B (Daughter of Resident) published on 10 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very impressed with our first visit to Cottenham Court Nursing Home and decided this is where we would like our father to end his life. Our first impression was that the staff were caring, kind, thoughtful, would listen to us and understand our father's needs. The nursing home was clean and
had a wonderful ambience and was open and airy. There was even a quiet room if we wanted to spend time just with our father away from his bedroom. Our father was a very social person and although he was totally immobile, the staff ensured that he was taken to the lounge as and when he wanted to be with and watch other people. There was entertainment every day. At Christmas, they put on a party where family could attend. They had a choice of menu for food. The dining room was laid out like a restaurant, even a glass of wine if they wished. Dad was treated with the utmost respect and dignity. They catered for all his needs. They encouraged visitors, we could visit any time. Thank you.

Reply from Greta Narbutaityte, Customer Advisor at Cottenham Court Care Home

Thank you for such amazing comments, we really appreciate it.


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Review from G S (Respite Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is excellent, well prepared, top-class and I don't want to leave. The system whereby the bathroom light goes out unpredictably I think is unsafe, especially for vulnerable people in a care home.

Reply from Greta Narbutaityte, Customer Adviser at Cottenham Court Care Home

Thank you for such lovely feedback. We will certainly discuss the comments with the care homes manager to further improve our services.


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Review from R P (Son of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had heard very positive reviews of Cottenham Court. Since being service users, we can confirm that these are justified and consider this establishment to be of the highest order.

Reply from Greta Narbutaityte, Customer Adviser at Cottenham Court Care Home

Thank you for such kind words. We are very happy to hear you are satisfied with the quality of our care.


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Review from Peter D (Husband of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cottenham Court is a refuge for so many, love the room, food, etc. but the staff, of all kinds, are spectacular in every way. They are warm and show concern and T.L.C.
God bless you all.

Reply from Greta Narbutaityte, Customer Adviser at Cottenham Court Care Home

Thank you for taking the time to leave such a lovely review.


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Review from G S (Husband of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is terminally ill, and I consider that the treatment she is receiving at this distressing time is outstanding both to her and myself administered with skill, kindness, care and compassion. I cannot praise the whole team at Cottenham court enough. My grateful thanks to them all.

Reply from Greta Narbutaityte, Customer Adviser at Cottenham Court Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from Claire M (Respite Resident) published on 26 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to stay in care following a broken arm on top of a current medical condition. I found the staff friendly and encouraging. In particular, I saw all residents being treated as human beings, even if they can't respond, which I was impressed with. My needs were catered for and individual requests.
The food was tasty and fresh.

Reply from Greta Narbutaityte, Customer Adviser at Cottenham Court Care Home

Thank you for taking the time to leave your review. We really appreciate your kind words.


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Review from M N (Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Cottenham Court for nine days of convalescence following surgery. I was warmly greeted on arrival and shown to my room. While unpacking, several members of staff came and introduced themselves. I was encouraged to use the 'call button' unit any time, day or night if I needed anything, even
just a chat. The meals here are delicious and varied and nicely presented. The two activities coordinators are enthusiastic with a good varied programme and are kind and patient with the less-able residents. The whole team from the managers down seem to work very well together. The atmosphere is one of caring, kindness and efficiency. The maintenance manager sorts any blips quickly. I have enjoyed my stay here and definitely feel the benefit.

Reply from Greta Narbutaityte, Customer Adviser at Cottenham Court Care Home

Thank you for your kind words. We are delighted to hear you enjoyed your stay. We hope to see you again in the future.


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Review from J B (Daughter of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent, friendly, helpful staff, always willing to help. Walking through corridors, all staff smile and acknowledge residents and visitors.
One criticism - male carers at night didn't assist my father to be comfortable in bed - he has trouble turning himself onto his side.
Food good and plentiful,
though supper is too early.
Thank you to all the lovely staff.

Reply from Greta Narbutaityte, Customer Adviser at Cottenham Court Care Home

Thank you for your feedback. We will certainly discuss your feedback with the home’s manager to help us continually improve our service.


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Review from A W (Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was a two-week stay following discharge from a two-week stay in hospital.
My main goal was to have the postoperative wound tended to and dressed on a daily basis. After two weeks the wound had fully closed. Staff superb at lifting my spirits, providing great meals and ensuring my room was kept
clean and tidy.

Reply from Greta Narbutaityte, Customer Adviser at Cottenham Court Care Home

Thank you for taking the time to leave such a lovely review. We are very glad to hear about your amazing recovery. We hope to see you again in the future.


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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Cottenham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Cottenham Court Care Home is calculated as follows: ( (208 Excellents x 5) + (21 Goods x 4) ) ÷ 229 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cottenham Court Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Cottenham Court offer a high standard of nursing and residential care from our peaceful spot overlooking the Cottenham village green. Within a short stroll is a thriving little community with shops, a library and a café.


Awards / Recognitions (0)

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Meet the Team (2)

Nomvelo

Nomvelo Nyathi

Job Title: Home Manager

Joined: 2018

We put our residents at the centre of everything we do, we are in this job because we care. Residents tell us they feel safe.


Silvia

Silvia Nobre

Job Title: Trainee Care Practitioner

I have been at Cottenham Court just over a year, I first joined Bupa as a care assistant which I had been doing for 4 years then I got the opportunity to develop my career further.


What I love about my job is the people, we have a great team and amazing residents. It’s a great pleasure to work at Cottenham Court making a difference to peoples lives and making sure they receive a high standard of care.


I like to balance my work life with my social life; apart from studying I like to do crafting and love walking.