Cottenham Court Care Home

High Street, Cottenham, Cambridge CB24 8SS
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9.9 92 Reviews
  • Cottenham Court Care Home, Cambridge
Cottenham Court provides tailored care solutions for anyone looking for nursing, residential and short stay care, as well as care and support for those living with Parkinson’s or Multiple Sclerosis.

They’re there when you and your loved ones need them most. For planned respite or last minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long-term. To just relax. Whatever the reason, their doors are open.

Situated in the picturesque village of Cottenham, the home’s design has been tailored to the challenges of care and provides residents with a versatile living environment. Pleasing additions include en-suite bedrooms, an activities room, a conservatory and Sky television. For a breath of fresh air, residents can head for the enclosed paved garden for a gentle stroll, or experience the home's sensory herb garden.

A varied menu of nutritious meals is enjoyed by all residents, with the home treating mealtimes as an important part of the day and making sure there are always drinks and light snacks available.

There is a real sense of community at Cottenham Court. Gardening, exercise classes and crafts are examples of some of the hobbies residents have embraced, while visits from a local theatre group and Pets as Therapy also provide good mental and physical stimulation.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Cottenham Court Care Home.

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Care Provided by Cottenham Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Nomvelo Nyathi (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Cottenham Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Cottenham Court Care Home Reviews (92)

Total of 92, showing 61-80
9.9

Cottenham Court Care Home has a Review Score of 9.9 (9.908) out of 10, based on 20 reviews in the last 2 years. Over all time Cottenham Court Care Home has 92 reviews.

Overall Experience

  • 71
  • 21
  • 0
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Date Published

92
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8
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72

Review from R C (Husband of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife recently passed away after a short illness. She had many devoted friends and close relatives. Friends and family were visiting my wife from early morning until well into the night. At all times her visitors were made to feel welcome and were often asked if they would like tea or coffee.
All
aspects of the care home contributed to my wife's comfort during her last months of life. At the very end of her life, the staff were respectful and compassionate, allowing us to devote all our attention to my wife. We will remember her in her last days as being very well cared for and loved by all around her.

Reply from Greta Narbutaityte, Customer Adviser at Cottenham Court Care Home

We are very saddened about your loss. We hope you can go away from this feeling like your wife was well looked after and hopefully, we could help you through such a difficult time as well.


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Review from Carol C (Daughter of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, all staff are very good. Very friendly.

Reply from Greta Narbutaityte, Customer Advisor at Cottenham Court Care Home

Thank you for taking the time to leave such a positive review.


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Review from P T (Daughter of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care home very good and the staff are very helpful. Nothing is too much trouble for them.
The food is very good from what I have seen.

Reply from Greta Narbutaityte, Customer Adviser at Cottenham Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from Claire C (Daughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot say one bad thing. My mum was looked after with dignity and care. The carers were fabulous, even though my mum can be quite restless, unsettled and a tad rude. They handled her in a lovely way. The nurses are amazing, the rest of the staff, from manager to reception looked after me as well
as my mum.

Reply from Greta Narbutaityte, Customer Adviser at Cottenham Court Care Home

Thank you for your kind words. We have a genuine regard for all of our residents, therefore it is always nice to hear from family members, feeling like their loved one is cared for and looked after.


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Review from Kevin H (Son of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The complex was extremely well kept, clean and in good order with very good security. The staff, both day and night shifts, were brilliant, helpful and showed my mum great dignity.
Unfortunately, due to my mum's illness, she didn't manage to try out the menu to its full extent and was bedridden so
unable to partake in the daily activities (hence only the "Good " mark).

Reply from Greta Narbutaityte, Customer Adviser at Cottenham Court Care Home

We really appreciate your feedback, Kevin. Please let us know if there is anything else we can do for you or your family.


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Review from M J (Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff here. I look forward to my meals here because the food is excellent.

Reply from Greta Narbutaityte, Customer Adviser at Cottenham Court Care Home

Thank you for your comments. We take a lot of pride in our chefs and the fresh food they prepare, therefore it is always a delight to hear feedback from our residents.


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Review from Laurence D (Son of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted urgently and was immediately made to feel at home. The staff did all they could to befriend him and were very kind and patient. The maintenance of the home was clearly taken seriously and the home appeared in excellent, well decorated and clean condition and always smelt fine.
Food was delicious and there was plenty of choice. Management kind and supportive. I was very grateful to the home.

Reply from Greta Narbutaityte, Customer Adviser at Cottenham Court Care Home

Thank you for your kind words. We are very pleased to hear you could feel at ease with your father in our care.


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Review from Barbara S (Resident) assisted by family/friend published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff all know my name and go out of their way to do things for me. Food is very good, laundry is good, clothes are well pressed and clean. Pleasant gardens to sit in, there is a good view of the gardens from the lounge. Many activities, I enjoy them and can do them all, I especially enjoy the facilities
for painting. Hairdressing and bathing/showering are very good.

Reply from Greta Narbutaityte, Customer Adviser at Cottenham Court Care Home

Thank you for such a lovely review. Our residents health and wellbeing are an absolute priority so its always nice to hear positive feedback about the care we provide.


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Review from T G (Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here from hospital for 2 weeks feeling very and, weak and in some ways distressed. In the last week I have relaxed, feel calmer and rested.

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Review from J M (Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A comfortable experience. Better communication to new arrivals on day routine, meal times, location and type. Rather too much food in a short period of time.
Lighting in bedroom poor. A shower in ensuite would be nice and standard lighting. All staff very polite, helpful and friendly. Very good food.
A larger room required for long-term residence. I appreciated the personalised meals to suit my medical requirements.

Reply from Josephine Gaupholm, Customer Adviser at Cottenham Court Care Home

Thank you for your review of Cottenham Court Care Home. We are pleased to hear that you have had an overall positive experience at the home and appreciate your comments regarding the need for better communication to new arrivals. We will share your feedback with the home's manager. The Bupa Customer Care Team


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Review from Robert W (Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after by all the staff.
They could not do enough for me.
Attended to all my intimate needs.
Food was plentiful and varied diet. Raspberry icecreams were most enjoyed.

Reply from Gabriella Mills, Customer Adviser at Cottenham Court Care Home

Thank you for your review. We are pleased to hear about your positive experience whilst staying at our care home. We appreciate your comments on the staff and will share all your feedback with the home's manager. The Bupa Customer Care Team.


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Review from M M (Respite Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I settled in very happily here. The staff have been so kind and friendly.
The place is kept very clean.
I enjoy the activities that are available.
I will certainly come again.
Thank you all so much, staff.

Reply from Natalie Krisman, Customer Service Advisor at Cottenham Court Care Home

Thank you for your review and I'm really pleased to hear that you were happy during your stay.


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Review from C B (Respite Resident) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first contact, everyone has been very welcoming and helpful from management, administration and other staff. Transfer from hospital was made easier with their friendly attention.

Reply from Jayne Duck, Customer services administrator at Cottenham Court Care Home

Thank you for your review and kind words. I hope that you are feeling better now and maybe come and stay with us again for some respite care.


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Review from Louise F (Daughter of Resident) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at the care home for two months receiving end of life care for terminal cancer. I cannot recommend this care home highly enough for the care and support they gave him and us. We were able to spend as much time as we wanted with him and they made sure his passing was as peaceful
as it ever could be. They looked after him and made sure he was happy and comfortable. The staff at this home are amazing and I can't thank them enough for how they looked after my dad and his family.

Reply from Jayne Duck, Customer services administrator at Cottenham Court Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words about our staff, I hope that when you look back on the time that your father spent with us, it gives you comfort knowing that he was well cared for and happy.


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Review from Paula W (Respite Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home to be very clean and have toilet included with room and a TV.
Staff were polite, caring and willing to help with all things. The food found to be at a very high standard, food cooked on premises and anyone can order a different meal if necessary.

Reply from Jayne Duck, Customer services administrator at Cottenham Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Neil W (Son of Resident) published on 6 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent his last days at Cottenham Court after a long battle with illness. The staff we always warm and friendly and helped him to settle in quickly.


During a very difficult time for the family, I cannot speak highly enough of the professional, caring manner of everybody we met at the home.


Reply from Jayne Duck, Customer Services Administrator at Cottenham Court Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words about our staff, it is lovely to know that your dad had settled quickly and that he was well cared for.


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Review from Pat C (Daughter of Resident) published on 18 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Cottenham Court for about 18 months receiving nursing care, until he passed away in August 2017.
As a regular visitor, I always found the home clean and adequately staffed and the care given to my father was of a high standard.
He was happy spending his last months there and the staff
were fantastic.
He enjoyed the activities and trips that were arranged and the staff were all friendly and welcoming.

Reply from Jayne Duck, Customer Services Administrator at Cottenham Court Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review it is lovely to hear that your farther was happy in our care and I'm sure that in time this thought will give you happiness as well.


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Review from Bernard S (Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to convalesce after surgery on a broken hip. Very pleasant experience, facilities quite modern, staff very friendly and helpful. The food is very good, I stayed for 8days and in the circumstances, I have enjoyed my time here.

Reply from Jayne Duck, Customer services administrator at Cottenham Court Care Home

Thank you for your review. I'm so glad to hear that you are feeling better and that you have enjoyed your stay with us.


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Review from Claire P (Daughter of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cottenham Court is a lovely, kind and respectful environment where people really care about people as individuals.
They are very responsive to residents and their families.

Reply from Simone Berkeley, Customer Service Advisor at Cottenham Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from Nadine H (Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Cottenham Court for respite care following surgery initially in 2012 and now again in 2017 following further surgery. It was fabulous seeing some of the same faces from 2012 and they remembered me. It was lovely and welcoming. A huge thank you to everyone that looked after me. It was a good
rest enabling me to heal quicker and get up and about.

Reply from Simone Berkeley, Customer Service Advisor at Cottenham Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your most recent stay and experience; we appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.


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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Cottenham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Cottenham Court Care Home is calculated as follows: ( (208 Excellents x 5) + (21 Goods x 4) ) ÷ 229 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cottenham Court Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Cottenham Court offer a high standard of nursing and residential care from our peaceful spot overlooking the Cottenham village green. Within a short stroll is a thriving little community with shops, a library and a café.


Awards / Recognitions (0)

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Meet the Team (2)

Nomvelo

Nomvelo Nyathi

Job Title: Home Manager

Joined: 2018

We put our residents at the centre of everything we do, we are in this job because we care. Residents tell us they feel safe.


Silvia

Silvia Nobre

Job Title: Trainee Care Practitioner

I have been at Cottenham Court just over a year, I first joined Bupa as a care assistant which I had been doing for 4 years then I got the opportunity to develop my career further.


What I love about my job is the people, we have a great team and amazing residents. It’s a great pleasure to work at Cottenham Court making a difference to peoples lives and making sure they receive a high standard of care.


I like to balance my work life with my social life; apart from studying I like to do crafting and love walking.