Cottenham Court Care Home

High Street, Cottenham, Cambridge CB24 8SS
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9.9 92 Reviews
  • Cottenham Court Care Home, Cambridge
Cottenham Court provides tailored care solutions for anyone looking for nursing, residential and short stay care, as well as care and support for those living with Parkinson’s or Multiple Sclerosis.

They’re there when you and your loved ones need them most. For planned respite or last minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long-term. To just relax. Whatever the reason, their doors are open.

Situated in the picturesque village of Cottenham, the home’s design has been tailored to the challenges of care and provides residents with a versatile living environment. Pleasing additions include en-suite bedrooms, an activities room, a conservatory and Sky television. For a breath of fresh air, residents can head for the enclosed paved garden for a gentle stroll, or experience the home's sensory herb garden.

A varied menu of nutritious meals is enjoyed by all residents, with the home treating mealtimes as an important part of the day and making sure there are always drinks and light snacks available.

There is a real sense of community at Cottenham Court. Gardening, exercise classes and crafts are examples of some of the hobbies residents have embraced, while visits from a local theatre group and Pets as Therapy also provide good mental and physical stimulation.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Cottenham Court Care Home.

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Care Provided by Cottenham Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Nomvelo Nyathi (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Cottenham Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Cottenham Court Care Home Reviews (92)

Total of 92, showing 81-92
9.9

Cottenham Court Care Home has a Review Score of 9.9 (9.908) out of 10, based on 20 reviews in the last 2 years. Over all time Cottenham Court Care Home has 92 reviews.

Overall Experience

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Date Published

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Review from L D (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this nursing Home enough. My mother has been bedbound for her entire stay. I know that my mother is being looked after in a safe environment. The staff are all approachable and have great patience.

Reply from Rose Pickering, Customer Service Administrator at Cottenham Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Jane D (Daughter of Resident) published on 15 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into the care home from hospital with mobility problems and was naturally apprehensive as she had previously lived at home with no help. She was met with cheerful, friendly people who quickly put her at ease and understood her problems without making a big issue of it. Her room is light
and airy and the staff help her to wash and dress and she has the safety of a 24hr button to call if there is a problem. Food is delicious (so she says) and a good choice. She enjoys the many activities held - art, flower arranging, quiz, chair exercises, bingo to name a few and says she doesn't have time to read her book so she seems to have plenty to occupy her which she didn't have at home. I feel happy she is being looked after in such a kind, efficient way and would recommend this care home.

Reply from Rose Pickering, Customer Service Administrator at Cottenham Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Michael P (Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant, peaceful time convalescing after a hip operation - good attention to pills, exercise, sleeping etc to provide both activity and generally pain-free, helped by good food and delightful staff who know everybody's names and needs. The staff gave exceptional service in all departments.

Reply from Jayne Duck, Customer Servie administrator at Cottenham Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Charles B (Son of Resident) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the facilities offered are of the highest standard.

Reply from Rose Pickering, Customer Service Administrator at Cottenham Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Cynthia P (Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my first experience so I can't give a comparison, only details since June this year.

Reply from Lydia Waller, Customer Service Administrator at Cottenham Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Joyce W (Daughter of Resident) published on 27 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well run and efficient care home. Helpful and caring staff. Excellent meals - varied and tasty. Requests received with attention and acted upon.

Reply from Jayne Duck, Customer Service Administrator at Cottenham Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Walter C (Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoyed my stay and I would recommend the home to anyone.

Reply from Lydia Waller, Customer Service Administrator at Cottenham Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from B A (Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I didn't know what to expect when I was suddenly told I was to be moved into a nursing home. I couldn't have been more surprised. The home was very luxurious in a homely way. Huge public rooms furnished with lounge suites. Tastefully furnished. In the month I was there I never heard a bad word amongst
the staff. In fact everyone was smiling which made me feel well at home. I almost didn't want to leave.

Reply from Rachel Elliott, Customer Service Administrator at Cottenham Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Monique T (Resident) published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here 10 days after a right hip operation performed at Nuffield Hospital. I was not feeling well when I arrived here, low sodium levels and very tired. The care and attention I received while here by all the nurses and carers and other members of staff have been always kind and considerate. People
from all over the world work here they always work with a smile and nothing is too much trouble. The food is very good with a choice at every meal. I took part in some sitting exercises with others which felt good and also a bit of fun. I am leaving after two weeks restored to health. I arranged for a physiotherapist to visit me several times with exercises and walking. I am not ready to go home.Thank you.

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Review from Bobbie B (Resident) published on 28 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed my stay and would recommend joining in the activities.

Reply from Rose Pickering, Customer Service Administrator at Cottenham Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Penny D (Wife of Resident) published on 28 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was looking for respite care for my husband while I was away on holiday for a couple of weeks. I cannot fault the service provided by the manager and all of the team. I found the place welcoming and the manager spent a lot of time understanding my husbands needs before his stay. Restarting into residential
care is a big step, however now that my husband has experienced it, he would be happy to return if the need arises.

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Review from John B (Resident) published on 19 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Cottenham Court was for just over 2 and a half weeks to convalesce after a hip operation in hospital. I received excellent care from both the nursing staff and carers, nothing was too much trouble for them. The food was first class (I think that I have put on over half stone!) My condition
is now improving as is my confidence so I feel that although it cost me a lot of money it was worth it in helping me along the road to recovery.

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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Cottenham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Cottenham Court Care Home is calculated as follows: ( (208 Excellents x 5) + (21 Goods x 4) ) ÷ 229 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cottenham Court Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Cottenham Court offer a high standard of nursing and residential care from our peaceful spot overlooking the Cottenham village green. Within a short stroll is a thriving little community with shops, a library and a café.


Awards / Recognitions (0)

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Meet the Team (2)

Nomvelo

Nomvelo Nyathi

Job Title: Home Manager

Joined: 2018

We put our residents at the centre of everything we do, we are in this job because we care. Residents tell us they feel safe.


Silvia

Silvia Nobre

Job Title: Trainee Care Practitioner

I have been at Cottenham Court just over a year, I first joined Bupa as a care assistant which I had been doing for 4 years then I got the opportunity to develop my career further.


What I love about my job is the people, we have a great team and amazing residents. It’s a great pleasure to work at Cottenham Court making a difference to peoples lives and making sure they receive a high standard of care.


I like to balance my work life with my social life; apart from studying I like to do crafting and love walking.