Cromwell House Care Home

82 High Street, Huntingdon PE29 3DP
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9.7 30 Reviews
  • Cromwell House Care Home, Huntingdon
Cromwell House Care Home, the birthplace of Oliver Cromwell, is steeped in the Cromwell family history, whilst conveniently located in a prominent position, with excellent road access and public transport.

There is always a warm welcome from the fully trained dedicated staff who support residents, family and friends. With impressive elegant rooms and libraries that offer a tranquil, yet peaceful setting they will ensure that your loved ones are at the heart of everything they do. It truly is a home that your loved ones can call their own.

At Cromwell House Care Home, the team take pride in a service that focuses on great care, promoting and providing both the physical and emotional well-being, whilst supporting personalised lifestyles and choices, in a safe, comfortable environment. With the dedicated well-being team providing a daily varied social and activity programmes for your loved ones to enjoy, helping them to build friendships and share new experiences or for those who just wish they wish to simply relax and enjoy a pampering session while overlooking the beautiful walled garden.

Cromwell House is not just a care home, its a community, a true home for life and your loved ones are at the heart of everything they do.

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Care Provided by Cromwell House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Carol Slater (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Cromwell House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,900
    • Self-Funded Residential Dementia Care £1,300 – £1,900
    • Self-Funded Nursing Care £1,350 – £1,900
    • Self-Funded Nursing Dementia Care £1,300 – £1,900
    • RESPITE Self-Funded Residential Care £1,300 – £1,900
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,900
    • RESPITE Self-Funded Nursing Care £1,300 – £1,900
    • RESPITE Self-Funded Nursing Dementia Care £1,300 – £1,900
  • (these prices are only a guideline, please contact Cromwell House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is permitted 24 hours of the day apart from when Protected Meals times. Please contact the service to ascertain times


  • Parking

  • Car park around side of care home. Please take the first turning into the home and follow gravel road way. You will need to speak to a member of staff to in order to register vehicle


Cromwell House Care Home Reviews (30)

Total of 30, showing 1-20
9.7

Cromwell House Care Home has a Review Score of 9.7 (9.721) out of 10, based on 13 reviews in the last 2 years. Over all time Cromwell House Care Home has 30 reviews.

Overall Experience

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Date Published

30
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Review from Margaret H (Wife of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was cared for with great kindness and dignity. Visitors felt welcomed and when I stayed with my husband the night before he died, I also was cared for with numerous cups of tea and biscuits. Any queries were dealt with. Care was taken trying to find my husband something he was able to eat.
Overall a wonderful service. Thank you.

Reply from Carol Slater, Home Manager at Cromwell House Care Home

Thank you so much for your kind words, it was a pleasure to care for your husband and I will ensure that your feedback is shared with the team. With kindest regards, Cromwell House Team.


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Review from Steven A (Son of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, all aspects of the home are really nice. All staff are good at what they do, from the carers to the cleaners. Very friendly, helpful staff, nothing is too much for them.

Reply from Sylvia Duz, Home Manager at Cromwell House Care Home

Thank you Steven for taking the time to leave the team positive feedback. All reviews are really appreciated by the team. Kind regards.


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Review from C K (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are extremely caring, kind, gentle and extremely friendly. I am, without fail, welcomed warmly on each visit with a clear awareness of who I am and who I am visiting - this is of great value to me personally. My father has advanced dementia and displays verbal and physical aggression in his
behaviour, which the staff cope with brilliantly! My only slight issue is that there are not always carers available to help and it may take a while for them to be free from other tasks - this is no complaint on them as they are constantly busy. Staffing, I appreciate, is a difficult balance.

Reply from Sylvia Duz, Home Manager at Cromwell House Care Home

Good afternoon,


Thank you for your feedback, all feedback is greatly appreciated and enables us to review any concerns and improve our services. I will ensure I share your kind feedback with the staff. If you would like to discuss your concern further I would be happy to meet with you to discuss.


Kind regards Sylvia and the team


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Review from A K (Daughter of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went for respite and was looked after so well. She had two lovely weeks and was really happy and enjoyed her stay. Lovely, clean establishment and all the staff were so lovely and friendly. Thank you for looking after Mum.

Reply from Sylvia Duz, Home Manager at Cromwell House Care Home

Thank you for your review. All feedback is welcomed and will be shared with the staff. We hope to see you both again soon.


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Review from Barry H (Relative of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was our first and surprise visit to see an aunt of my wife. We were delighted with the home which is light and airy and a pleasure to spend time in. The staff were all friendly and welcoming as well as attentive. We really enjoyed our visit and will be back! Our aunt was in far better shape than
we expected which is in no small measure to the care and attention you give her. Keep up the good work and thanks.

Reply from Sylvia Duz, Home Manager at Cromwell House Care Home

Thank you Barry for taking the time to submit a review. All feedback is really appreciated by myself and the team. I will ensure your lovely comments are shared with them and we look forward to seeing you again.


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Review from Patricia U (Sister of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is very kind and friendly, as I am visiting my sister on a regular basis so have got to know the staff. Easy access for parking and always space.

Reply from Sylvia Duz, Home Manager at Cromwell House Care Home

Thank you for taking the time to complete a review. All feedback is appreciated and shared with the team. Kind regards, Home Manager.


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Review from J C (Wife of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased. Home does not look like an institution. Very happy with the care and environment. Staff very respectful and helpful. Very happy with the third floor environment.

Reply from Sylvia Duz, Home Manager at Cromwell House Care Home

Thank you for taking the time to submit a review and your kind words. These will be shared with the team. All feedback is taken seriously and helps the homes team to recognise and improve our services further.


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Review from S S (Daughter of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother seems very happy here.

Reply from Sylvia Duz, Home Manager at Cromwell House Care Home

Thank you for your review and the 5 star reviews for all sections. Your feedback will be shared with the team.


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Review from Becky S (Daughter of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Cromwell House Care Home for end-of-life care. She was only at the home for 3 weeks but was treated with care, compassion and dignity from day one until the very end. Mum's feelings and needs were considered until her last hours. We were always treated with kindness and consideration when
visiting and continually updated on Mum's health and treatments. It was a difficult situation made better by the wonderful staff.

Reply from Sylvia Duz, Home Manager at Cromwell House Care Home

Thank you for your kind words, It has been a pleasure meeting you and other family members, albeit for a very short time. I will endeavour to share your lovely comments with the team.


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Review from J P (Wife of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you Cromwell House Care Home for looking after my wife whilst she was with you, everybody was caring and helpful. The carers made regular visits day and night. 'Thank you', 5-star service.

Reply from Sylvia Duz, Home Manager at Cromwell House Care Home

Thank you so much for your lovely comments, it was a pleasure to meet you and your family. I will ensure your kind comments are shared with the team.


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Review from Janet W (Sister of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my brother has been at Cromwell House Care Home in February 2022, his health and mental well-being have improved immensely. He can now walk on his own with a walking aid and can wash himself and dress at times. The diet he enjoys has played a big part in his improvement. He is happy and talkative
and obviously enjoys his surroundings and the very caring staff.

Reply from Sylvia Duz, Home Manager at Cromwell House Care Home

Thank you for your lovely comments which have been shared with the team. It has been a real pleasure watching your brother achieve his ambitions and become more independent and confident in himself over time.


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Review from Judith A (Daughter of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are so happy that we chose Cromwell House Care Home. Our mother has received excellent personal care from the loving and caring staff who go out of their way to assist with her care and also make sure that we are fine too. We feel they have accepted us into their family. The staff are
loving and caring at all times and very attentive to her needs. The home is clean and is currently being refurbished. We as a family cannot fault this care home. My mother's room is also very clean and newly decorated, with new curtains, there is a comfy chair and ensuite in the room. I as a daughter feel safe leaving my mother to go home. The staff are so beautiful and caring which is so very reassuring when putting and leaving a loved one in a care home.

Reply from Sylvia Duz, Home Manager at Cromwell House Care Home

Thank you so much Judith for taking the time to acknowledge the team and how caring, supportive and hard working they all are. Your comments have been greatly received by the team.


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Review from Nicola A (Daughter of Resident) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home went above and beyond today, it was my mother’s 85th birthday. One particular member of staff and her entertainment team decorated the room lovely providing music food and cake which was amazing, so my family and I could make some great memories with Mum, she was so happy thank you.

Reply from Sylvia Duz, Home Manager at Cromwell House Care Home

Thank you Nicola for your lovely review, which will be shared with the team. I am so pleased that everyone enjoyed the afternoon, especially your mum.


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Review from Neil S (Husband of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went into The Cromwell for respite breaks for several years and then for the final two years of her life. I have never had any fears for her safety or well-being. Whenever I visited she was clean, tidy and well-turned out. She was usually to be found in the lounge in the company of her 'buddies'.
My
wife was treated like the individual she was and that was very important to me. Also to retain her dignity.
If I asked for an update from the care or nursing staff they were able to do so without digging into the computer. They just knew her. She was obviously quite close to some of the care staff and they were to her.
Nowhere is perfect and, like many care homes, this one struggled during Covid but the current staff and manager are at the top of their game. I am grateful for the care that they gave my wife and I would use the Cromwell again without a second thought.

Reply from Helen Cooke, Regional Director at Cromwell House Care Home

Thank you so much. The staff team are very thankful to you for your kind comments.


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Review from A R (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting my father-in-law he looked so well cared for, after looking uncomfortable in the previous home. While we were there he was checked up on every 10-15 minutes. Any issues we had were dealt with quickly and appropriately.
As a nursing sister for the NHS for the last thirty years, I am very
impressed with this care home's care and attention of my father-in-law.

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Review from Susan S (Friend of Resident) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have not been coming long, but what I have seen so far is it is a very, very well run place and very nice. My friend seems happy here. We call in a hotel for the elderly. I think she is going to love her new home.

Reply from Carolyn Baker, Home Manager at Cromwell House Care Home

Thank you for your lovely comments, and we are happy that we can support you and your loved one.


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Review from Z H (Daughter of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the care home since 28/03/2022, now her permanent address. Mum is well cared for and appears happy, even though she does not know where she is due to her dementia. The staff are accommodating to when any of Mum's five daughters have questions - re-care. Plenty of areas for Mum
to sit down in comfort. The garden area is large but needs a little bit of love and attention; maybe ask for some volunteers to help. Overall, I am happy with the care my mother is given.

Reply from Carolyn Baker, Home Manager at Cromwell House Care Home

Thank you for your feedback, we are currently looking at improvements for the garden, and hopefully, we will be able to update you with these shortly.


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Review from N L (Daughter of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, professional, thoughtful and going the extra mile. The carers work hard alongside the great volunteers and nurses to make Cromwell House Care Home a home from home. The food is wholesome and the freshly battered fish on Friday is a big hit with Mum. Crucially, we feel Mum is safe here and very
happy. The gardens are lovely and we intend to buy a rose bush for it. From the wonderful manager to the maintenance man, the fabulous receptionist/hairdresser, this is a great team! Highly recommend.

Reply from Carolyn Baker, Home Manager at Cromwell House Care Home

Thank you for your lovely feedback, it is always nice to update the staff with such lovely feedback.


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Review from Colin B (Son of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Cromwell House have taken excellent care of my mother since she arrived. Despite the complications of covid 19 they have done their best to insure we have had regular pod visits and when that has not been possible we have had FaceTime visits. My mum loves the food and the staff and seems
to have settled in well. Huge thanks to all of the staff.

Reply from Carolyn Baker, Home Manager at Cromwell House Care Home

Thank you so much for your kind words in this strange time, and we are so glad to be able to support you and your family through this and enable you all to maintain contact.


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Review from J C (Daughter of Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Went to my weekly meeting to see my mother. Only 20-minutes allowed a week due to covid19, but now in glass partitioned room with speakers. Was good not to have to wear a mask this time. Very well organised and set up. Mum has dementia, but this week did remember me. I have been visiting for two and
a half years. Out of covid, Mum has had good, friendly care. Little things I have to organise ie footcare and hairdressing I book for Mum and pay extra for these, fees very high. Many foreign-speaking staff, nice but language difficulties.

Reply from Carolyn Baker, Home Manager at Cromwell House Care Home

We are pleased that you are happy with the covid safe rooms, as discussed you are still required to wear face masks when visiting so that deep cleaning of entire rooms is not required. Footcare and hairdressing are normally organised by the home, and this requires only payment to be made directly to the relevant provider of the service. We are happy that we have foreign-speaking staff and all are fluid in English. I am pleased that your mum is staying in her new room, which I know she is happy with, we continue to maintain high standards of cleanliness throughout the home. I am aware that activities have been impacted due to all members of the activities staff shielding, but we are employing in these posts and hope to be up and running shortly.


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Current Review Score: 9.7 (9.721)

Overview of Review Score

The Review Score of 9.7 (9.721) out of 10 for Cromwell House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Cromwell House Care Home is calculated as follows: ( (111 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 148 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.985 Points relating to the number of positive Reviews for Cromwell House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 13 Positive Reviews ÷ 13.2 = 0.985

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Sue

Sue Smith

Job Title: Housekeeper

Joined: 2023

My name is Sue and I have just joined the team at Cromwell House as the Housekeeper. I come with over 20 years experience of working in nursing homes in various departments, the last 10 years leading a domestic team.It is a lovely home and I have been made to feel very welcome. Lots to do but I am enjoying it and have the support of a very good team.


Frequently Asked Questions about Cromwell House Care Home

What types of Care is Cromwell House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cromwell House Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Cromwell House Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Cromwell House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cromwell House Care Home to the centre of Huntingdon?

0.3 mile(s) as the crow flies, distance by road may be significantly further.