Etheldred House

Clay Street, Histon, Cambridge CB24 9EY
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9.9 127 Reviews
  • Etheldred House, Cambridge
Etheldred House is a purpose-built care home, providing nursing and residential person-centred care to adults aged 65+ including those living with dementia.

The care home, which offers long term and respite care is situated in the village of Histon with good access to local shops and a library. Cambridge city centre is five miles away.

Etheldred House is divided into four houses over two floors, Apple, Pear, Cherry and Strawberry, each with its own communal lounge, dining area, kitchenette and bathroom facilities.

All bedrooms are single occupancy with en-suite facilities. The upper floor is accessed by stairs or a lift.

Other facilities at Etheldred House include a café and a children's play room.

Etheldred House provides:

•        Care and support 24 hours a day
•        Housekeeping including a laundry service
•        Traditional home-cooked meals, using fresh ingredients prepared by chefs
•        Meaningful activities and outings planned through a programme following discussions with the people living in Etheldred House and their families
•        Enclosed, landscaped gardens with wheelchair access

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Care Provided by Etheldred House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 94 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Santall Horn (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (94)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Etheldred House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,795
    • Self-Funded Nursing Dementia Care from £1,895
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,795
    • RESPITE Self-Funded Nursing Dementia Care from £1,895

  • All nursing fees include FNC which currently is £219.71
  • (these prices are only a guideline, please contact Etheldred House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Etheldred House Reviews (127)

Total of 127, showing 21-40
9.9

Etheldred House has a Review Score of 9.9 (9.928) out of 10, based on 28 reviews in the last 2 years. Over all time Etheldred House has 127 reviews.

Overall Experience

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Review from S F (Daughter of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very reluctant to go into Etheldred but she had become very unsafe in her own home and was depressed and anxious. I think in a matter of a couple of weeks her whole demeanor changed and I got my old confident, happy Mum back. The staff are so kind and caring, from the chefs to the admin team.
Everyone knew her name in a very short space of time and continued to give her warmth and compassion. I love going to visit my mum, it is like a family. I now have total peace of mind that she is safe and enjoying her life, thank you all so much.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for taking the time to leave this positive review. We are so happy to hear that your mum is happy being part of our Etheldred Family too. We appreciate your kind words and I will make sure the team is aware.


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Review from R C (Wife of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely, smiley, and courteous to residents and their families. A smile makes sure a difference.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the positive review and the kind words. We appreciate it and we will ensure that the team is informed.


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Review from E S (Friend of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend the resident has dementia and is quite temperamental. However, the staff appreciate her spirited approach to life and are endlessly caring and patient. They contact me as much or as little as I wish so I am not contacted about every trivial issue. A recent 1 to 1 meeting with senior staff
was professional and rigorous, with the time to discuss more general matters and express my appreciation for the manager's special care as my friend settled in.

Reply from Santall Horn, Home Manager at Etheldred House

We appreciate the positive review and thank you for taking the time to leave this review. We will make sure that your kind words are passed on to the team.


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Review from Annie B (Wife of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A family-focused care home. We chose Etheldred Care Home because of Butterfly House, a purpose-built house on the grounds of Etheldred, for early-onset dementia. This was a home away from home and provided wonderful care for my young husband at the start of his and our journey with Etheldred. We were
desperately sad when Butterfly closed and concerned about his transfer to Strawberry House. We need not have worried; the transition was smooth and I cannot praise the staff or management enough for their ongoing care and support. Etheldred is always open to visitors and is very family-focused. When issues do crop up, they are dealt with obligingly and helpfully. The home is always striving to improve care and support families in difficult circumstances.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you so much for taking the time to do this review. I appreciate your kind words and will ensure the team is informed. We will always be here for you if you need anything.


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Review from P J (Wife of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care of my husband at Etheldred House. He is safe and contented. The staff are very friendly and always there to help. My husband enjoys the activities. The staff also show great care and concern for the welfare and well-being of relatives.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you so much for taking the time to do this review. We appreciate your kind words. We will pass this on to the team.


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Review from L J (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care that my dad receives at Etheldred. The staff are excellent. They have such a caring, compassionate approach and are always so kind. They predict my dad's needs and are always quick to keep him safe if it looks like he may need help. All of the staff are so friendly
and as a family we feel very supported by the management team. Thank you so much to everyone.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for taking the time to leave a positive review about the care your father receive at Etheldred House. We really appreciate your feedback and will ensure this is shared with the team.


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Review from R B (Son of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident of Etheldred House and has been there since June 2023. She has settled in well and everyone has been very supportive and friendly to her. We have had a couple of grumbles from her in that time, all of which have been dealt with professionally and sympathetically by management
and staff on the wing. She is sadly now unable to walk or stand, which means the staff have to use a hoist every time she needs to use the toilet or move from chair to bed or wheelchair. The staff have done this properly and we have never had an issue related to it. The home has accommodated us by buying a motorised wheelchair for her. The little caring touches have been lovely. She's been able to put her own things into the room, including on the walls, which is a great help for feeling at home. There was a proper fuss made of her on her birthday. There have been two or three family events while she has been there that have been a nice way to meet other residents' relatives.

Reply from Jayne Masterson, Manager at Etheldred House

Thank you for taking the time to leave a positive review about your mother's stay at Etheldred. We really appreciate your feedback and will ensure this is shared with the team.


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Review from M E (Son of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is well looked after day and night, the staff at Etheldred really treat her as part of their family. As a family, we are kept up to date with any issues that occur. We can not thank the staff enough for all that they do for Mum and us as a family. Keep up the fabulous work you all do, not just
for Mum, but for everyone living at Etheldred House and their families.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the kind words and for taking the time to do this review. We appreciate it.


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Review from J C (Daughter of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with the care provided at Etheldred House. I cannot visit as much as I would like and I always know that my father is being well taken care of by kind staff who always seem to be cheerful and who never seem to be overtired and over-harassed. So many thanks to everyone.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you so much for the time you took to do this review and also for your kind words. I appreciate it.


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Review from A S (Daughter of Resident) published on 5 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at Etheldred House for the care you gave to Mum in the last two and a half years of her life. You tried to engage her in a range of activities and were always giving of your time to ensure you worked with us so we came to feel like part of a large family. During her last days,
you ensured she and we were cared for and looked after as she passed away. Thank you to everyone in the home from laundry, catering, office and care staff. In particular thanks to Apple House for all that you did for her and us.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you very much for your kind words and for taking the time to write this review. Your support, love and kindness towards us all are appreciated.


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Review from Michael U (Son of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was taken into care at Etheldred Home's Strawberry House unit, which specialises in Dementia care. During the time Dad was a resident, the caring/nursing team treated him with the utmost respect, compassion and thought. We knew all of his needs were taken care of by staff who genuinely cared about
him as an individual, not just a fee-paying customer. We are indebted to the whole of the staff at Etheldred, who ensured we had peace of mind that Dad was in a safe and caring environment.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you very much for your kind words; we really appreciate it. We always strive to provide the best possible person-centred care for all living at Etheldred House. Your father will be missed.


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Review from R W (Son of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is currently a resident at Etheldred. He receives excellent care and attention and the staff there are fantastic with dealing with the family. I know they have a tough job balancing all the residents, and with Covid, so I do understand that occasionally things may get missed or be slow to
resolve. So on the whole they are brilliant.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for taking the time to do this review and for the kind words. I will pass on your comment to the staff who will appreciate it.


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Review from Craig W (Son of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at Etheldred House and the staff have been amazing with her, especially with the challenges she has set them! She joined during the lockdown period but the staff have been unbelievable with her and our family keeping in regular contact during this hard time with me, my brother and
especially my dad (who was obviously getting used to the idea of being on his own). We visit every week and I see what the staff do for not only my mum but the other residents and believe me they do not get paid enough for the struggles they go through, they have the patience of a saint! Despite the pandemic, my mum seems very happy in the home, and personally, I am really, really thankful to everyone on the Etheldred House team from the girls in reception, the chefs for the amazing variety of food and to the team that works inside each block with the residents.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you so much for your kind words, we appreciate it. I will pass on your comments to the staff who will appreciate it.


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Review from M F (Son of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On every visit, I see that the staff are caring, patient, professional and cheerful. It is a great weight off my mind to know that my mum is so well looked after. My mum always seems quite happy which speaks for itself. The staff always keep me up to date with any news about my mum. Thank you.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for taking the time to write this review. I will pass on your kind words to the staff which we appreciate.


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Review from Tony P (Son of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident in Etheldred House since August 2021. I cannot praise the staff enough for their care, dedication and cheerfulness. Also, they lay on numerous activities and mark significant events (birthdays, Royal Jubilee, Christmas, etc) which all provides a good environment for the residents.
The building itself is modern and well maintained and communications with relatives on day to day issues relating to their care are first class.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you very much for your kind words. We will continue to strive to provide the best possible care and facilities to our people living at Etheldred House. We appreciate you taking the time to write this review.


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Review from J N (Daughter of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a member of the Etheldred family for some time now and I am reassured to know how well she is looked after. The staff are friendly and caring and although the pandemic has made things very difficult for all, the staff have all kept smiling and continued to deliver a high level of care throughout.
It is a comfort to know she is cared for and respected as dementia takes her further from me.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely words. We appreciate your kindness.


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Review from Chris W (Son of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at Etheldred House and the staff have been wonderful to her and to us. Everyone is so kind, helpful, and dedicated to their work. The challenges over the past 2 years, presented by the pandemic, have been extraordinary and the Etheldred team has managed a path through this that has
kept mum safe and content. Equally, we have always been assured that she is in good hands. Despite the pandemic, mum has made a tremendous improvement during her time in the home, and personally, I am really thankful to everyone on the Etheldred team that has made this possible.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your kind words. I really appreciate your support.


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Review from Joanna T (Daughter of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Etheldred and all their amazing staff have shown Mum (and us!) such kindness and consideration that now she has not only her family but also the Etheldred 'family' to ensure she is happy and well cared for. Staff are wonderfully cheerful, positive, and considerate, and always keep us informed. I would
fully recommend Etheldred House care home without hesitation.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the kind words. I really appreciate your support.


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Review from A L (Son of Resident) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Etheldred for 4 years now and the care he continues to receive is excellent. The carers are kind, friendly, and very good at their jobs and I am indebted to them for what they have done for my father. Management is very efficient but, more importantly, they are compassionate. It
is to their credit that Etheldred has not suffered the same tragic fate of so many care homes through the pandemic, and despite the difficulties facing care homes, they have maintained their high standards.

Reply from Santall Horn, Home Manager at Etheldred House

Your kind words are appreciated. Thank you for the continued support, love, and kindness.


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Review from R P (Son of Resident) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Etheldred have been consistently excellent during this trying time. Despite the pandemic, they have done their best to make Dad feel he is a part of the Etheldred "family". They are always courteous when you phone and seem to know both Dad and me by voice alone! I feel a part of the family
too!

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the kind words. I appreciate your continued support.


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Current Review Score: 9.9 (9.928)

Overview of Review Score

The Review Score of 9.9 (9.928) out of 10 for Etheldred House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.928 for Etheldred House is calculated as follows: ( (316 Excellents x 5) + (14 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 335 Ratings = 4.928

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Etheldred House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2017

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (2)

Santall

Santall Horn

Job Title: General Manager

Joined: 2008

Santall has been the General Manager at Etheldred House since November 2008. Santall began her career in management in 2004 as a Residential Care Manager and has been a Home Manager since October 2006.
Santall holds numerous qualifications relating to care including Registered Managers Award.


Enrica

Enrica Linao

Job Title: Care Manager

Joined: 2008

Enrica became the Care Manager at Etheldred House in November 2008 and is a Registered General Nurse.
Enrica is responsible for the running of the home in the absence of the Manager.