Etheldred House

Clay Street, Histon, Cambridge CB24 9EY
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9.9 127 Reviews
  • Etheldred House, Cambridge
Etheldred House is a purpose-built care home, providing nursing and residential person-centred care to adults aged 65+ including those living with dementia.

The care home, which offers long term and respite care is situated in the village of Histon with good access to local shops and a library. Cambridge city centre is five miles away.

Etheldred House is divided into four houses over two floors, Apple, Pear, Cherry and Strawberry, each with its own communal lounge, dining area, kitchenette and bathroom facilities.

All bedrooms are single occupancy with en-suite facilities. The upper floor is accessed by stairs or a lift.

Other facilities at Etheldred House include a café and a children's play room.

Etheldred House provides:

•        Care and support 24 hours a day
•        Housekeeping including a laundry service
•        Traditional home-cooked meals, using fresh ingredients prepared by chefs
•        Meaningful activities and outings planned through a programme following discussions with the people living in Etheldred House and their families
•        Enclosed, landscaped gardens with wheelchair access

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Care Provided by Etheldred House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 94 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Santall Horn (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (94)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Etheldred House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,795
    • Self-Funded Nursing Dementia Care from £1,895
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,795
    • RESPITE Self-Funded Nursing Dementia Care from £1,895

  • All nursing fees include FNC which currently is £219.71
  • (these prices are only a guideline, please contact Etheldred House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Etheldred House Reviews (127)

Total of 127, showing 61-80
9.9

Etheldred House has a Review Score of 9.9 (9.928) out of 10, based on 28 reviews in the last 2 years. Over all time Etheldred House has 127 reviews.

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Review from T B (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy as always with the care and attention my mum receives from everyone at Etheldred House.

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Review from M H (Wife of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff and the home very pleasant. Everyone is very kind and helpful and I know my husband is well cared for, comfortable and happy.

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Review from C H (Husband of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care that my wife is receiving.

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Review from F K (Wife of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care my husband gets.

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Review from M D (Husband of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely with conditions at Etheldred House and with the care and kindness given by the staff.

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Review from C S (Wife of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my husband has only been a resident for about three weeks the staff have been so kind and understanding to him. They have also been so friendly with me and made me feel very welcome every time I visit.

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Review from Megan D (Friend of Resident) published on 5 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the overall care of this care home and how friendly the staff are all around the home. The cleanliness is at a high standard and I have recommended this care home to friends and family as I feel that any family member or friend would be cared for well here.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you very much for your comment. We appreciate your support.


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Review from R H (Husband of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way.

Reply from Santall Horn, Home Manager at Etheldred House

We will miss your daily visits. You will always be welcome at Etheldred House.


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Review from Angela H (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for in an exceptional way by all the staff since being admitted with Alzheimer's in 2010.
Everyone has been extremely compassionate and knowledgeable with her care.
Her family and friends have always been made welcome at any time of day or night.
I could think of no better
place for her to have lived during her final years of life.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you very much for the lovely comment.


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Review from S M (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is an abundance of care provided at this care home. The care our mother has received has been exceptional. The home provides support for all the family as well. All the staff are wonderful and Etheldred House truly feels like home. Thank you.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.


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Review from R P (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my late mum didn't have chance to enjoy the activities due to her poor health, but the last few weeks of her life spent at the home were made as pleasant and as sociable as they could be. My mum was treated with dignity and great care; the nursing team were hugely supportive to our family at a
most difficult time.


The admin team were also very supportive and always approachable.


Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.


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Review from Paul D (Son of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had to go into care after my father passed away. We looked at various homes and Etheldred house was by far the best and had the best welcome for us and our mother.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.


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Review from J T (Niece of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Etheldred cared for my father and now my aunt. All the staff know me by name and show care and dignity with the residents. My aunt is happy and settled and I know I will be contacted with updates about her that cannot wait until my visit. I have recommended Etheldred to a number of people following
my experience of them over the last 8 plus years.

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Review from F A (Wife of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is always looked after very well and I am very happy with the care he receives.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.


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Review from Steve C (Grandson of Resident) published on 7 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be more thrilled with level of service and professionalism within this home. I knew as a family we had made the correct the decision by coming here. Everything was clean and had the feel of being incredibly well looked after. The staff came across fantastically well and were happy to answer
our questions that we had about the place and type of care that will be given. The staff were all very knowledgable and helped to put our minds at ease. This is such a good fit for us, and the communication with the home has been unrivalled and fantastic.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.


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Review from P K (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Etheldred House is a very kind and caring care home.
Always friendly and welcoming.
It offers individualised and appropriate care, always taking into account what the family and relatives would like.
The staff are always cheerful and obviously enjoy their work and are very enthusiastic.
Very quick
to refer to local GP if Mum is unwell.
Management are very approachable and take any concerns seriously, working together to resolve any problems.
The rooms are kept lovely and clean and in good decorative order.
Lots of activities on offer and the local community are also involved in activities in-house.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.


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Review from Tina B (Daughter of Resident) published on 28 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Through what I can only describe as a tough and challenging experience for me and the rest of my family, Etheldred House have made us feel completely at ease. They are kind, caring and compassionate. They take the time to help not only the person living there but the family as well. We could not have
hoped for a better home for my father.


The food is good and family are encouraged to join at meal times.


Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.


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Review from H W (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were all made to feel very welcome, right from the start.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.


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Review from G S (Son of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found mum's care to be very good. The staff are excellent and very accommodating. It is a friendly environment with very clean facilities including the spacious and welcoming foyer area.
No complaints at all.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.


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Review from L T (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Etheldred House has provided a safe, caring home for my mother for the past two years as she has passed from residential to nursing care.
At every stage, she has received professional, appropriate care from a cheerful, dedicated and competent staff, who have taken the time to get to know her, at every
level of the organisation.
The environment is well maintained and comfortable and money is currently being spent to improve further the ambience and welcoming nature of the home.
I can confidently recommend Etheldred to others.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.


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Current Review Score: 9.9 (9.928)

Overview of Review Score

The Review Score of 9.9 (9.928) out of 10 for Etheldred House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.928 for Etheldred House is calculated as follows: ( (316 Excellents x 5) + (14 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 335 Ratings = 4.928

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Etheldred House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2017

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (2)

Santall

Santall Horn

Job Title: General Manager

Joined: 2008

Santall has been the General Manager at Etheldred House since November 2008. Santall began her career in management in 2004 as a Residential Care Manager and has been a Home Manager since October 2006.
Santall holds numerous qualifications relating to care including Registered Managers Award.


Enrica

Enrica Linao

Job Title: Care Manager

Joined: 2008

Enrica became the Care Manager at Etheldred House in November 2008 and is a Registered General Nurse.
Enrica is responsible for the running of the home in the absence of the Manager.