Etheldred House

Clay Street, Histon, Cambridge CB24 9EY
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9.9 127 Reviews
  • Etheldred House, Cambridge
Etheldred House is a purpose-built care home, providing nursing and residential person-centred care to adults aged 65+ including those living with dementia.

The care home, which offers long term and respite care is situated in the village of Histon with good access to local shops and a library. Cambridge city centre is five miles away.

Etheldred House is divided into four houses over two floors, Apple, Pear, Cherry and Strawberry, each with its own communal lounge, dining area, kitchenette and bathroom facilities.

All bedrooms are single occupancy with en-suite facilities. The upper floor is accessed by stairs or a lift.

Other facilities at Etheldred House include a café and a children's play room.

Etheldred House provides:

•        Care and support 24 hours a day
•        Housekeeping including a laundry service
•        Traditional home-cooked meals, using fresh ingredients prepared by chefs
•        Meaningful activities and outings planned through a programme following discussions with the people living in Etheldred House and their families
•        Enclosed, landscaped gardens with wheelchair access

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Care Provided by Etheldred House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 94 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Santall Horn (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (94)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Etheldred House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,795
    • Self-Funded Nursing Dementia Care from £1,895
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,795
    • RESPITE Self-Funded Nursing Dementia Care from £1,895

  • All nursing fees include FNC which currently is £219.71
  • (these prices are only a guideline, please contact Etheldred House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Etheldred House Reviews (127)

Total of 127, showing 81-100
9.9

Etheldred House has a Review Score of 9.9 (9.928) out of 10, based on 28 reviews in the last 2 years. Over all time Etheldred House has 127 reviews.

Overall Experience

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Review from A F (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Etheldred House since April 2012. During her time at the home, she has been well cared for and treated with dignity and respect by all members of staff. My father is now also a resident since October 2018.
The staff not only look after the residents but also members
of the family. I very much appreciate their support and advice in dealing with a difficult and distressing situation.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.


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Review from T D (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at the home for nearly 5 years.
Have had no concerns. Care has always been top class.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.


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Review from P C (Son of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally pleased with level of care.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.


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Review from Roger L (Son of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, caring staff and atmosphere. Great communication.
Always staff on hand to help residents and family/visitors.
Good, wholesome food.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.


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Review from N D (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for patients and their families.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.


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Review from R B (Nephew of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are very kind and care is first class.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.


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Review from Yvonne P (Wife of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comment.


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Review from K F (Husband of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good at everything.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.


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Review from M U (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother received in the care home. Staff is very friendly and give the best care to my mother.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.


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Review from E K (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though mum wants to take dad home every day we couldn't be happier with the care he gets at Etheldred House. Caring staff and a lovely "homey" environment.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comment.


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Review from G W (Wife of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff take really good care of my husband in a calm, friendly, efficient atmosphere. Relatives are always welcome and supported. It is a great relief to me, our family and friends that such good care and support is provided.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.


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Review from Philip C (Son of Resident) published on 24 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother is being cared for very sensitively.
Staff are very helpful and attentive.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comment.


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Review from E W (Daughter of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father needed a nursing care place on discharge from the hospital. Dad did settle remarkably quickly. I have been impressed with how quickly his carers/nurses have got to know of and manage his idiosyncrasies. Unfortunately, he does not take part in any activities and refuses to eat cooked food.
My choices below reflect what I have seen with other patients. This is an expensive care home but it is well worth the cost. Note, staff like working there - excellent calm and competent manager.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comment.


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Review from Linda I (Daughter of Resident) published on 10 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has advanced dementia and his behaviour can be somewhat difficult at times. The staff are compassionate not only towards him but to us as a family. They have ensured that all needed professionals are involved and we are kept fully updated about all of his care needs. I would recommend Etheldred
to anyone looking for care as they always go above and beyond.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comment.


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Review from W R (Grandson of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, kind to residents, lots going on. Food excellent.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comments.


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Review from V P (Resident) assisted by family/friend published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers at Etheldred look after me really well. There's always someone to talk to, something to do or somewhere to go.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comments.


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Review from I R (Granddaughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love visiting Grandma. She's always happy in the home and there's always biscuits. Staff are always friendly and take good care of her - it's clearly important to them that she is content and their cheerfulness makes Etheldred a joy to visit. I know Grandma appreciates it too - she is always talking
about the nice things going on.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comments.


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Review from F P (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Kind, caring staff, fantastic facilities.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comments.


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Review from Fiona Y (Daughter-in-law of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is happy and safe. She's eating more and has gained weight. Staff are lovely and always helpful. Mother-in-law is safe, we worried about her wandering, she's happy - I didn't see her as often as I should but knew she's being cared for.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comment.


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Review from Lynda T (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In April a family crisis meant that my elderly father could no longer stay at home waiting for an operation as my mother was no longer able to care for him. The staff at 8 responded with compassion and great efficiency over 2-3 days to offer him a place to stay while we waited for an operation date.
I cannot say how grateful my family is for the care and support we have received now over several weeks as we have navigated difficult times for my elderly and frail parents. We have nothing but praise for the manager and the whole team!

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comments.


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Current Review Score: 9.9 (9.928)

Overview of Review Score

The Review Score of 9.9 (9.928) out of 10 for Etheldred House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.928 for Etheldred House is calculated as follows: ( (316 Excellents x 5) + (14 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 335 Ratings = 4.928

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Etheldred House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2017

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (2)

Santall

Santall Horn

Job Title: General Manager

Joined: 2008

Santall has been the General Manager at Etheldred House since November 2008. Santall began her career in management in 2004 as a Residential Care Manager and has been a Home Manager since October 2006.
Santall holds numerous qualifications relating to care including Registered Managers Award.


Enrica

Enrica Linao

Job Title: Care Manager

Joined: 2008

Enrica became the Care Manager at Etheldred House in November 2008 and is a Registered General Nurse.
Enrica is responsible for the running of the home in the absence of the Manager.