Etheldred House

Clay Street, Histon, Cambridge CB24 9EY
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9.9 127 Reviews
  • Etheldred House, Cambridge
Etheldred House is a purpose-built care home, providing nursing and residential person-centred care to adults aged 65+ including those living with dementia.

The care home, which offers long term and respite care is situated in the village of Histon with good access to local shops and a library. Cambridge city centre is five miles away.

Etheldred House is divided into four houses over two floors, Apple, Pear, Cherry and Strawberry, each with its own communal lounge, dining area, kitchenette and bathroom facilities.

All bedrooms are single occupancy with en-suite facilities. The upper floor is accessed by stairs or a lift.

Other facilities at Etheldred House include a café and a children's play room.

Etheldred House provides:

•        Care and support 24 hours a day
•        Housekeeping including a laundry service
•        Traditional home-cooked meals, using fresh ingredients prepared by chefs
•        Meaningful activities and outings planned through a programme following discussions with the people living in Etheldred House and their families
•        Enclosed, landscaped gardens with wheelchair access

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Care Provided by Etheldred House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 94 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Santall Horn (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (94)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Etheldred House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,795
    • Self-Funded Nursing Dementia Care from £1,895
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,795
    • RESPITE Self-Funded Nursing Dementia Care from £1,895

  • All nursing fees include FNC which currently is £219.71
  • (these prices are only a guideline, please contact Etheldred House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Etheldred House Reviews (127)

Total of 127, showing 101-120
9.9

Etheldred House has a Review Score of 9.9 (9.928) out of 10, based on 28 reviews in the last 2 years. Over all time Etheldred House has 127 reviews.

Overall Experience

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Review from Stephen T (Husband of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is the third member of our family in Etheldred over the years and I've never been able to find faults. All staff are polite/friendly - they do above and beyond the call of duty whenever needed.


110% given at all times.


Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comments, we appreciate it.


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Review from Sandra C (Daughter of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff very friendly and helpful, keeping me informed at all times. More importantly, my father finds the staff very friendly and helpful and enjoys his time here.

Reply from Joanne King, Regional Head of Business & Marketing at Etheldred House

Thank you for your comments.


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Review from Maryanne M (Daughter of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away at 2.30am on this Monday 1st May. She has lived at Etheldred House for five years and was very happy there. The care she has received this past month has been fantastic and her end of life was managed professionally and sensitively. The whole family were welcomed and able to share
in her care at this very sad and difficult time. I cannot recommend this care home and it's staff highly enough. A real family environment with professional standards.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comments. You and your family will continue to be welcome at the home.


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Review from Marcus S (Son of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked in the door we have always felt this is the best place. The staff are so friendly, positive and caring. We also could not praise the management enough here they show the residents and visitors total dignity. My mother is so happy now and this means so much to me. The rooms
are lovely and homely. Very clean and everything is very well maintained. The food is good, in fact, the mashed potato was better than in a well-known celebrities restaurant. Please please keep up the very high standards you have.

Reply from Santall Horn, Home Manager at Etheldred House

We appreciate your lovely comments. Thank you.


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Review from Susanne W (Daughter of Resident) published on 10 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in this care home for many years. She has multiple medical issues that mean she has often been difficult to deal with. I have been constantly impressed by the care she has been shown, the patience with which her needs have been addressed, and the respect that underlies
that care. I have never had cause to question the cleanliness of the home, the quality of the meals or the professionalism of the staff. What makes this home stand out for me is that all of the staff - from the nurses to the cooks and cleaners - know my mother's name and greet her when they see her.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comments.


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Review from Robin V (Son of Resident) published on 10 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the standard of care to be excellent, both sympathetic and encouraging. The communication with the manager and her staff is responsive, helpful and timely. Any problems encountered are communicated in an effective and caring manner. The staff and carers all seem dedicated and caring offering
the patients much dignity. The patients are given some leeway to allow them to pursue their interests and retain as much independence as is practical. The food is of a high standard. The bedrooms and communal areas are clean and very presentable.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comments.


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Review from Oscar H (Son-in-law of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well run home with everything and more you would want from a care home. Both me, my wife and daughter cannot express how grateful we are to the staff for the amazing job they do day in and day out.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comments.


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Review from Josie B (Granddaughter of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can speak for myself and my family to say what a wonderful place Etheldred is. My Nan is safe, secure and truly loved by all the staff. I could not recommend this home more to anyone considering care for a loved one. The staff are fully trained to understand dementia and are able to make a clear connection
with all residents I see in their care.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comments.


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Review from Jayne S (Sister of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the Etheldred staff enough for looking after my brother who has had several strokes and cannot do anything for himself. All the nursing staff are so amazing with him and we could not ask for anything better. They are caring and so attentive that they treat him as though he is a member
of their own family. We as a family know that he would thank each and every one of you for his care if he could so we are doing it on his behalf. Everyone plays their part in making it a very special place to come to visit and over the years we have been to a few care homes but none come anywhere near Etheldred. Thank you also for organising the special events such as Xmas party, Easter Egg hunt for the children and Easter raffle for everyone, summer barbeque and all the other wonderful events you do. So once again I would like to say a big thank you on behalf of my family to you all for looking after my brother. You are all amazing in all our eyes.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comments.


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Review from James B (Grandson of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, from management to cleaners, are highly professional. The carers are extremely friendly and very approachable. Dignity is respected at all times. My Grandfather was also in this home and I wouldn't want my Grandmother to be anywhere else.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comments.


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Review from Jeff T (Grandson of Resident) published on 4 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot compliment this home enough. Above and beyond for everyone. A very special home with very special staff. Could not ask for better care for a loved one.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for the lovely comment.


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Review from Michael R (Son of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very good home and staff are very friendly. My mother is very happy. She prefers it as she gets to see more people.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comments.


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Review from Patrick S (Friend of Resident) published on 4 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been visiting Etheldred for a couple of years now and have always found the staff and management to be extremely professional, courteous and friendly.
I have, as part of my job, visited several care homes in the Cambridge area, and Etheldred is quite clearly outstanding for the care and facilities
offered to residents.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comments.


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Review from Finley L (Grandson of Resident) published on 4 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad is looked after extremely well and I would recommend this care home to friends and other relatives.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comments.


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Review from Ernie B (Husband of Resident) published on 3 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's excellent. You cannot fault it in any way, that includes managers, staff and everybody. My wife lives here and when I became poorly the staff went out of their way to help me get better by letting me stay and ensuring that they picked me up so that I could still visit my wife. I feel we are one
big happy family. My wife and myself have been highly looked after for the 9 years that she has been here. They always make sure that she has everything that she wants.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comments.


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Review from Catherine P (Friend of Resident) published on 1 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On all my visits to the home, the staff are nothing but polite. All residents are well cared for and appear happy. Activities are organised in the home and everyone gets involved.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comment.


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Review from Rachael W (Granddaughter of Resident) published on 1 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma was at Etheldred House for 2 years and during this time she was loved comforted and well cared for. My grandma was always clean and well presented and all of her choices were always respected. When she was not eating well, the kitchen went above and beyond to give her the food of her choice
such as salmon, jelly and tomato and salt sandwich which has always been her favourite. I would recommend this home to anyone looking for care for a loved one.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you for your lovely comment.


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Review from Elizabeth S (Granddaughter of Resident) published on 10 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is clean and tidy and all staff are friendly and caring. Couldn't ask for any more from a care home.

Reply from Santall Horn, General Manager at Etheldred House

Thank you for the lovely comment.


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Review from Gabriel W (Grandson of Resident) published on 10 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandma has settled in well at Etheldred House. She is very happy and enjoys all the activities that happen here. She really enjoys the banjo man who they ensure that they get here on a regular basis. Staff are friendly and always seem to be having fun.

Reply from Santall Horn, General Manager at Etheldred House

Thank you for your lovely comments. We always strive to meet everybody's needs and welcome any comments to improve our service.


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Review from Susan B (Daughter of Resident) published on 10 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are fantastic. My father previously lived here and I felt like the staff went above and beyond to help him. Since then my mother has moved in and she is loving her time her and I feel she is much happier than she was. The carers make her laugh every day.

Reply from Santall Horn, General Manager at Etheldred House

Thank you for the lovely comment. Thank you for your trust, we feel privileged to have had your father and now your mother living with us at Etheldred House.


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Current Review Score: 9.9 (9.928)

Overview of Review Score

The Review Score of 9.9 (9.928) out of 10 for Etheldred House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.928 for Etheldred House is calculated as follows: ( (316 Excellents x 5) + (14 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 335 Ratings = 4.928

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Etheldred House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2017

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (2)

Santall

Santall Horn

Job Title: General Manager

Joined: 2008

Santall has been the General Manager at Etheldred House since November 2008. Santall began her career in management in 2004 as a Residential Care Manager and has been a Home Manager since October 2006.
Santall holds numerous qualifications relating to care including Registered Managers Award.


Enrica

Enrica Linao

Job Title: Care Manager

Joined: 2008

Enrica became the Care Manager at Etheldred House in November 2008 and is a Registered General Nurse.
Enrica is responsible for the running of the home in the absence of the Manager.