Ford House

140 St Neots Road, Eaton Ford, St Neots PE19 7AL
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8.0 14 Reviews
  • Ford House, St Neots
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Care Provided by Ford House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 46 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Valerie Redman (Manager)
  • Admission Criteria
    • Not EMI mainly 65 & over
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Ford House Reviews (14)

8.0

Ford House has a Review Score of 8.0 (8.009) out of 10, based on 2 reviews in the last 2 years. Over all time Ford House has 14 reviews.

Overall Experience

  • 12
  • 2
  • 0
  • 0
  • 0

Date Published

14
0
0
2
12

Review from David A (Husband of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife arrived into the care home I have found the staff to be very kind, considerate and caring towards her they have helped her to settle in with minimum fuss. She is happy and content is eating and drinking well staff are doing a great job in looking after her needs staff are friendly towards
myself and my family who are more than happy with the care and kindness shown.

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Review from Tony P (Brother of Resident) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the standard of care that is given at Ford House. Whilst it may not look like a five-star hotel from the outside, the care and compassion is definitely five-star. The home has risen to the many challenges my brother has presented with professionalism and compassionate care.

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Review from Anthony R (Son of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite my father only being here for a short space of time. I found the staff to be very professional and caring. The current level of support and understanding was always given. I would highly recommend Ford House to anybody wanting a calm and dignified time to see out their years.

Reply from Valerie Redman, Manager at Ford House

Thank you very much for your kind feedback. I will pass this on to the staff. Val


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Review from Dawn B (Daughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Ford House for 5/6 weeks before his passing. I will never forget the kind caring warmth of all the staff there. They certainly went above and beyond to ensure I got quality time with my father which I will never forget. I felt such relief knowing that my father was being well cared
for. The food choices was excellent and would always ensure my father got his favourites. My Father's personal care was to a very high standard, he always looked clean. His room was spotless. The manager was amazing enabling me and my father during exceptional times to be together. She is easy to communicate with and very knowledgeable always there to help. I will never forget Ford House, it really is a special home.

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Review from I A (Son of Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old father spent the last 10 months of his life in Ford House. It is never easy to give up your home but his health was such that he needed to be looked after. The kindness, consideration and thoughtfulness was amazing. Nothing was too much trouble. All of staff are willing to go the extra
mile for the residents. As a frequent visitor, the home was spotlessly clean always a happy atmosphere. Plenty going on for the residents if they wanted to take part in activities. The food was freshly prepared and always presented well. Thank you for looking after my father.

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Review from Debbie P (Daughter of Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at Ford House in the last few months of her life and was very poorly with cancer and vascular dementia. The care she received in this time was exceptional, kind, attentive and warm. I found the team really approachable and welcomed visits at any time at all. The service manager is knowledgeable
and caring and I felt reassured that Mum was in safe hands. Staff are sensitive to the feelings of family and include you in as many decisions as possible, always make time to chat and offer tea. The carers made those last days as comfortable and enjoyable for mum as possible and supported her to start painting and drawing again. It was incredibly moving to see her quality of life being enhanced this way. The home itself is comfy and homely with a beautiful garden and lots of additional activities and therapies on offer. It has been six months since Mum passed which has given me time to reflect and process and I can honestly say how happy I am that we found her Ford House.

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Review from M A (Son of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the end of 2018 beginning of 2019, my mother aged 90 and suffering with dementia was admitted to hospital with pneumonia. She was discharged into Ford House, very frail and not expected to survive for more than a few weeks. Due to the excellent care provided, the skill and attitude of all the staff,
she actually lasted for nearly a year and was kept comfortable and happy during this time.

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Review from Gordon L (Son of Resident) published on 15 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received end of life care at Ford House at the end of 2019. The standard of nursing and personal care provided was first class, enabling her to experience a pain-free, calm and dignified end. The levels of kindness, sympathy and support shown, both to my mother and the family, by all the
staff at Ford House were exemplary.

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Review from C E (Nephew of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ford House provided wonderful care for my aunt for over 3 years. She was very happy and contented in the home and often commented on how lucky she was to be there.
The last few weeks of her life were very difficult for everybody concerned but all of the staff were truly magnificent.

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Review from R B (Son of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my father was only in Ford House for 5 weeks, the care and attention he received meant that the last few weeks of his life were as comfortable as possible. The staff's attentiveness made us confident that he was happy and relaxed.

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Review from Karen M (Sister-in-law of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff know residents well and have a high standard of care. They have worked very hard together with the local GP to address her complex needs. Her overall health has improved greatly since she moved to Ford House. Some facilities/design/layout is dated, but more than made up by the high level of
care she receives. There is a very "homely" atmosphere.

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Review from Steven G (Son of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased that Dad was able to call this his home for the final eleven months of his life. He settled in very quickly and enjoyed the company of other residents and the staff. We found that Dad was treated with respect, great care and friendliness by all staff at every level.
There was a
range of interesting and stimulating activities and events provided throughout the year which family members were encouraged to attend. Dad particularly enjoyed the food. As a family, we could not have made a better choice

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Review from Richard (Son of Resident) published on 11 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

First impressions were good. It was very clean. The room seemed brand new with great ensuite toilet and shower. The staff were helpful and seemed attentive. Will update later but for now, I'm happy my mother is at Ford House.

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Review from Sue W (Daughter of Resident) published on 20 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been at Ford House for a year this month, and I would like to say that ALL the staff at Ford House have been nothing short of amazing throughout her time with them. They are caring, considerate, helpful and respectful. They have been wonderful with mum, nothing is too much trouble. I would
recommend this Care Home unreservedly to anyone who was looking for somewhere for a loved one, safe in the knowledge that they will be well looked after and treated as an individual, with respect and dignity. Thank you to the manager, and your wonderful team.

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Current Review Score: 8.0 (8.009)

Overview of Review Score

The Review Score of 8.0 (8.009) out of 10 for Ford House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Ford House is calculated as follows: ( (17 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.342 Points relating to the number of positive Reviews for Ford House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 2 Positive Reviews ÷ 9.2 = 0.217

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Ford House

What types of Care is Ford House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ford House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Ford House have?

There are 38 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Ford House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ford House to the centre of St Neots?

0.5 mile(s) as the crow flies, distance by road may be significantly further.