This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Hilton Park Care Home has a Review Score of 9.7 (9.659) out of 10, based on 32 reviews in the last 2 years. Over all time Barchester Hilton Park Care Home has 107 reviews.
Review from H R (Daughter of Resident) published on 30 November 2022
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Overall Experience
5.0 out of 5
Reply from Geanina Tinca, General Manager at Barchester Hilton Park Care Home
Thank you for your lovely feedback. We will pass your kind words on to the team.
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Review from Pauline D (Daughter of Resident) published on 22 November 2022
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5.0 out of 5
Reply from Geanina Tinca, General Manager at Barchester Hilton Park Care Home
Thank you very much for your feedback. We will pass your kind comments on to the team.
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Review from R G (Brother of Resident) published on 2 November 2022
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3.0 out of 5
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Review from S C (Friend of Resident) published on 28 October 2022
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3.0 out of 5
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Review from S M (Daughter of Resident) published on 28 October 2022
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5.0 out of 5
Reply from Geanina Tinca, General Manager at Barchester Hilton Park Care Home
Thank you for your lovely feedback. We are so pleased your Dad is happy here at Hilton Park.
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Review from M B (Daughter of Resident) published on 9 August 2022
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5.0 out of 5
Reply from Geanina Tinca, General Manager at Barchester Hilton Park Care Home
Thank you for your lovely feedback. We will pass your kind comments on to the team.
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Review from D R (Daughter of Resident) published on 2 August 2022
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5.0 out of 5
Reply from Geanina Tinca, General Manager at Barchester Hilton Park Care Home
Thank you for your review and kind words. The team are very touched by your lovely feedback.
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Review from Teresa S (Daughter of Resident) published on 30 June 2022
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5.0 out of 5
Reply from Constance Randles-Mills, Administrator at Barchester Hilton Park Care Home
Thank you for your excellent feedback. We are delighted your dad is enjoying life at Hilton Park and will be sure to pass your kind words on to the team.
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Review from Robert M (Partner of Resident) published on 23 June 2022
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5.0 out of 5
Reply from Constance Randles-Mills, Administrator at Barchester Hilton Park Care Home
Thank you so much for your kind words. We are so pleased that your partner is enjoying life at Hilton Park, and the team are very touched by your review.
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Review from C W (Resident) assisted by family/friend published on 1 April 2022
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Overall Experience
4.0 out of 5
Reply from Constance Randles-Mills, Administrator at Barchester Hilton Park Care Home
Thank you so much for your lovely feedback. The staff are very pleased that you enjoyed your time here. It was a real pleasure having you stay with us.
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Review from Geoff W (Brother of Resident) published on 16 March 2022
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5.0 out of 5
Reply from Constance Randles-Mills, Administrator at Barchester Hilton Park Care Home
Thank you so much for your lovely review. The team are very touched by your kind words. It was truly a pleaseure to care for your brother in his final days.
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Review from J P (Husband of Resident) published on 21 September 2021
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4.0 out of 5
Reply from Daniel Richardson, Administration Manager at Barchester Hilton Park Care Home
Many thanks for your kind words, I am so glad that your wife's stay with us was pleasant! We shall take note of your reservations and ensure that these are looked into, thank you for highlighting how we can improve the service we deliver! Many thanks.
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Review from Lorna W (Wife of Resident) published on 9 September 2021
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Overall Experience
5.0 out of 5
Reply from Dan Richardson, Administration Manager at Barchester Hilton Park Care Home
Thank you for your kind words! We are incredibly proud of our team and the care they provide at Hilton Park and I am so glad that this came across during your husbands stay with us!
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Review from T F (Son of Resident) published on 16 July 2021
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1.0 out of 5
Reply from Daniel Richardson, Administration Manager at Barchester Hilton Park Care Home
We are sorry to hear that your experience with Hilton Park Care Home did not meet your expectations. We are aware that you had raised concerns with the home during your relative's stay and these were looked into and discussed with you at the time and we were under the impression they had been resolved. If you did have any outstanding concerns and would like to raise them with us we would welcome the opportunity to look into these and discuss with you further. You can contact us via Phone: 01223 811256 or email: hiltonpark@barchester.com.
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Review from L W (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Daniel Richardson, Administration Manager at Barchester Hilton Park Care Home
Dear LW, thank you so much for your kind words. I will pass them to the team as they deserve every praise for their kindness and dedication. Thank you again, Dan
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Review from Julie C (Daughter of Resident) published on 5 June 2021
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5.0 out of 5
Reply from Daniel Richardson, Admin Manager at Barchester Hilton Park Care Home
Thank you so much for your kind feedback. It has been an absolute delight working with your relative and we are so glad that we have been able to make a difference!
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Review from Susan (Niece of Resident) published on 18 May 2021
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Overall Experience
5.0 out of 5
Reply from Daniel Richardson, Administration Manager at Barchester Hilton Park Care Home
Hello Susan, Thank you so much for your kind words, I will pass your thanks onto our amazing care team! The support of families and friends means the world to us and keeps us focused on providing the very best of care!
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Review from Hayley F (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Daniel Richardson, Administration Manager at Barchester Hilton Park Care Home
Thank you so much for your kind words about Hilton Park. Family is so important to us all, especially during these difficult times and anything we can ever to help loved ones stay in touch will always be the highest priority!
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Review from H P (Daughter of Resident) published on 19 March 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Daniel Richardson, Adminsitration Manager at Barchester Hilton Park Care Home
Thank you so much for your kind words. This last year has been a challenge to us all and we are glad that our efforts have had a positive impact on our residents and their families!
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Review from D J (Resident) published on 29 January 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Daniel Richardson, Administration Manager at Barchester Hilton Park Care Home
Thank you so much for your kind words, I will pass your thanks onto the team!
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The Review Score of 9.7 (9.659) out of 10 for Barchester Hilton Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.659 for Barchester Hilton Park Care Home is calculated as follows: ( (279 Excellents x 5) + (75 Goods x 4) + (7 Satisfactorys x 3) + (6 Poors x 2) + (5 Very Poors x 1) ) ÷ 372 Ratings = 4.659
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Hilton Park Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 31 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Nov 2018
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Job Title: General Manager
Joined: 2017
Hello, my name is Geanina, and I am General Manager here at Hilton Park Care Home.
I qualified as a Nurse over 14 years ago and joined Barchester as General Manager in 2017.
Caring for frail older people has always been very close to my heart, and my team are committed to ensuring that all of our residents receive the highest quality care at all times.
It is hugely rewarding to be able to support our residents and help them to lead fully enriched lives in their new homes. I cannot praise my team enough and it gives me great pleasure to help mentor and develop their nursing careers with Barchester too!
I have always believed in a very “hands-on” approach to running a home, as I feel that it is the best way to build relationships and get to thoroughly know our residents even more.
My door is always open to anyone, even if only for a cup of tea and a chat! If I can be of any help with your care enquiry, please do not hesitate to contact our home and I will do my utmost to assist you in whatever way I can.
Job Title: Acting Deputy Manager
Joined: 2017
Hello, my name is Adriana and I am the Acting Deputy Manager at Hilton Park.
I began my career with Barchester in 2017 as a carer, throughout this time I have progressed and in 2023 I completed the CP programme. This led to me working within the home as a Care Practitioner.
I pride myself on my ability to build great relationships with our residents and relatives alike.
Job Title: Clinical Lead
Hello, my name is Cati and I am the Clinical Lead at Hilton Park. I was previously the Community Manager for our Kings community.
Since qualifying as a Nurse, I have always had a kind and caring approach, putting our residents’ needs first and leading the team in a professional manner which is reflected in my day-to-day work.
Job Title: Administrator
Joined: 2009
Hello, my name is Connie and I am the Home Administrator at Hilton Park.
I have been part of the Hilton Park team for many years, having previously worked as an Admin Assistant. I use my many years of experience and knowledge to support everybody who needs my help and this often includes offering to make hot drinks for our residents.
Job Title: Home Services Advisor
Joined: 2024
Hello, my name is Denis and I am the Home Services Advisor here at Hilton Park.
I joined Barchester in 2024 and I am here to ensure that the process of moving your loved one into Hilton Park is as straightforward as possible.
I have previous experience in this role and one of the most satisfying parts of my job is seeing our new residents settle into their new home. The relationship that I build with the residents and their families is priceless and to be part of this journey is a genuine privilege.
Job Title: Activity Lead
Joined: 2020
Hello, my name is Jenelyn and I am the head of activities here at Hilton Park.
Having started my Barchester journey as a carer back in 2019, I have gained good experience working closely with our residents. After being a carer I then moved onto the Activities team and thoroughly enjoyed working as an Activities co-ordinator, which led to my promotion to Activity Lead.
Nothing makes me happier than seeing the smiles on our resident's faces.
Job Title: Head of Maintenance
Joined: 2015
Hello, my name is Derek and I have worked as part of the Barchester maintenance team since 2015.
With my previous years of knowledge and experience, I have been able to build a good relationship with our residents and fellow colleagues. I was absolutely thrilled when I was offered the role of Head of Maintenance.
Job Title: Head of Housekeeping
Joined: 2011
Hello, my name is Jester and I am the Head of Housekeeping at Hilton Park.
I initially joined the company in July 2011 and worked my way up the ladder to the Head of Housekeeping by January 2016. My role is to manage the housekeeping and laundry team and although I am still relatively young, I am extremely ambitious and have managed to build a strong team who have tremendous pride in their work.
Job Title: Community Manager
Joined: 2019
Hello, my name is Alina and I am the Nursing Manager for our Trinity Community.
With several years of knowledge and experience, I am able to lead the Trinity Community with a caring and compassionate approach and I ensure that my team all share the same standards as I do.
Job Title: Nurse
Joined: 2008
Hello, my name is Sonny and I am a Nurse in the Trinity Community at Hilton Park.
I began my journey with Trinity Community in 2008 as a Care Assistant, and over the years, I’ve had the privilege of growing within the team to become a Team Leader and most recently a Nurse. My passion for providing exceptional care has driven me to ensure that both our residents and staff are always supported and valued.
With over 15 years of experience in the care sector, I’m committed to upholding the highest standards of care and creating a positive, nurturing environment for everyone at Trinity Community. I’m dedicated to continuous learning and professional development, ensuring I can provide the best possible support to both my team and the people we care for.
Job Title: Team Leader
Joined: 2004
Hello, my name is Doris and I am a Team Leader at Hilton Park.
I’ve proudly worked at Hilton Park for 20 years, starting in 2004 as a Care Assistant. Over the years, I’ve grown within the team and now hold the role of Team Leader. I’m passionate about providing high-quality care and supporting both our residents and my colleagues.
I’m also working towards becoming a Care Practitioner, continuing my journey of professional development.
Hilton Park has been my home for two decades, and I’m committed to making a positive impact every day.
Job Title: Dementia Champion
Joined: 2019
Hello, my name is Sarah and I am a Carer, Dementia Champion and Activities Team Member at Hilton Park.
I’ve been part of the Hilton Park team since 2019, starting as a Care Assistant. In 2022, I became a Dementia Champion, and alongside my caring duties, I’m now also part of the Activities Team.
As a Carer, I’m dedicated to providing compassionate and personalised care to our residents. In my role as a Dementia Champion, I focus on raising awareness and promoting best practices for supporting those living with dementia, ensuring they receive the care and understanding they deserve. Additionally, being part of the Activities Team allows me to organise and lead activities that bring joy, engagement, and connection to our residents, helping to enhance their daily lives.
I’m passionate about making a difference across all my roles, and I’m committed to delivering high-quality care while helping our residents live fulfilling active lives.
Job Title: Care Practitioner
Joined: 2003
Hello, my name is Anna and I am one of the longest-serving members of staff, having started my journey back in 2003 as a carer.
I have recently progressed within Hilton Park and have now completed the CP programme, meaning I now work as a Care Practitioner in our Queens community.
You will always be greeted by my warm and happy smile!
Job Title: Team Leader/Admin Assistant
Joined: 2019
Hello, my name is Corina and I am a Team Leader/Admin Assistant at Hilton Park.
I joined Hilton Park in 2019 as a Care Assistant and have since progressed to Team Leader. Recently, I’ve also taken on the role of Admin Assistant, where I help with administrative tasks alongside my leadership duties.
As a Team Leader, I guide the care team to ensure we provide high-quality, person-centred care to our residents. In my admin role, I assist with scheduling, record-keeping, and supporting the smooth running of our care services. I’m passionate about making a positive impact in both roles every day.
Job Title: Admin Assistant
Joined: 2020
Hello, my name is Lily and I am the Admin Assistant/Receptionist at Hilton Park.
Mine is the first friendly face you'll see as a visitor to our home and having previously worked as a carer at our sister home, Oaklands, I am delighted to be a part of the team here at Hilton Park.
Job Title: Gardener
Hello, my name is Sean and I am the Gardener at Hilton Park.
I have always been a wildlife enthusiast and work very hard to maintain our beautiful gardens. Rain or shine you will spot me outside, keeping on top of the lawn or flower displays that we have.
