Barchester Hilton Park Care Home

Bottisham, Cambridge CB25 9BX
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9.7 107 Reviews
  • Barchester Hilton Park Care Home, Cambridge
Barchester Hilton Park Care Home makes the most of pleasant grounds, in the beautiful location of Bottisham, and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Care Provided by Barchester Hilton Park Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Geanina Tinca (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (88)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (29)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Funding & Fees Guide for Barchester Hilton Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.


  • (these prices are only a guideline, please contact Barchester Hilton Park Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Hilton Park Care Home Reviews (107)

Total of 107, showing 101-107
9.7

Barchester Hilton Park Care Home has a Review Score of 9.7 (9.659) out of 10, based on 32 reviews in the last 2 years. Over all time Barchester Hilton Park Care Home has 107 reviews.

Overall Experience

  • 73
  • 27
  • 5
  • 0
  • 2

Date Published

107
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75
Overall Experience  Overall Experience 4.0 out of 5

My mother was resident at Hilton Park for more than four and a half years until her passing in December 2016. At the start of her stay, she was an active participant in everything on offer at the home and enjoyed the full range of activities. In the early days, she looked forward to every day and was
fully supported by the excellent staff, facilities and organisation. Unfortunately, as time went on her personal health deteriorated and she found herself bed-bound for basically the last two years. With her deterioration, the care required from the staff obviously increased and we were very grateful for their professionalism and understanding. During the latter part of her stay, she was in need of constant attention with special medical and dietary needs. All aspects of these requirements were comprehensively covered right up to the end. There is no doubt in our minds that Hilton Park is a first class, well run care home and would receive our recommendation and endorsement to any friends or family if they needed any similar care. It is good to find an establishment that is not tarnished by the negative press often handed out to this type of service provider.

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Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for 2 years and her care is without fault. The home is clean and attractive, the food excellent and all the staff treat my mother with respect and kindness. There is nothing my brother and I can find to fault.

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Overall Experience  Overall Experience 5.0 out of 5

Since moving to Hilton Park, dad is happier than at any time since the death of mum, over a year ago. Hilton Park Care Home staff have worked hard to make dad feel comfortable and the family welcome.

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Overall Experience  Overall Experience 5.0 out of 5

Both parents visited for two weeks respite and stayed for four. Both parents were very happy with all aspects of the home, and would visit again.

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Overall Experience  Overall Experience 5.0 out of 5

It was reported to us by the lady we had come to see that quite often her food is put down out of reach and when she asks the person bringing her food to move it nearer, their English is limited so all they can say is I'll bring a nurse! who doesn't come? My friend doesn't like to keep on ringing this
is bad for care and health of people in your care.

Reply from Tom Holloway, Senior Digital Marketing Executive at Barchester Hilton Park Care Home

Thank you for your feedback. Please get in touch with us to provide some more details on your comments. Whilst we do have staff who are from overseas, they all have an acceptable level of English and are able to communicate with our residents. Our Nursing team are responsive and our residents are encouraged to ring for assistance when they need it. We look forward to hearing from you.


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Overall Experience  Overall Experience 5.0 out of 5

Mum was very settled from the day she arrived. Every effort was made to make her feel at home and very welcome. The staff were very caring and thoughtful, always very cheerful and went "The extra mile" for not just mum but us as a family, asking how we were and how dad was coping. They made a difficult
time a better experience. Thank you to them all.

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Overall Experience  Overall Experience 5.0 out of 5

My uncle spent the last three weeks of his life at Hilton Park in Bottisham. He was moved from hospital to the home within 24 hours of my contact with the manager. He loved it from the first moment he moved there. The manager was efficient and caring and I found her very supportive initially and during
his stay. The room he was allocated was wonderful, bright, clean every facility he needed plus it overlooked a beautiful garden. All the staff with out exception were excellent, very caring and understanding, kind and considerate in all ways. He was given all the medial treatment he required and was allowed to spend the last few weeks of his life with dignity fully supported and cared for by the staff around him. I shall always be grateful to them. I would highly recommend this home.

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Current Review Score: 9.7 (9.659)

Overview of Review Score

The Review Score of 9.7 (9.659) out of 10 for Barchester Hilton Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.659 for Barchester Hilton Park Care Home is calculated as follows: ( (279 Excellents x 5) + (75 Goods x 4) + (7 Satisfactorys x 3) + (6 Poors x 2) + (5 Very Poors x 1) ) ÷ 372 Ratings = 4.659

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Hilton Park Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (16)

Geanina

Geanina Tinca

Job Title: General Manager

Joined: 2017

Hello, my name is Geanina, and I am General Manager here at Hilton Park Care Home.


I qualified as a Nurse over 14 years ago and joined Barchester as General Manager in 2017.


Caring for frail older people has always been very close to my heart, and my team are committed to ensuring that all of our residents receive the highest quality care at all times.


It is hugely rewarding to be able to support our residents and help them to lead fully enriched lives in their new homes. I cannot praise my team enough and it gives me great pleasure to help mentor and develop their nursing careers with Barchester too!


I have always believed in a very “hands-on” approach to running a home, as I feel that it is the best way to build relationships and get to thoroughly know our residents even more.


My door is always open to anyone, even if only for a cup of tea and a chat! If I can be of any help with your care enquiry, please do not hesitate to contact our home and I will do my utmost to assist you in whatever way I can.


Adriana

Adriana Pana

Job Title: Acting Deputy Manager

Joined: 2017

Hello, my name is Adriana and I am the Acting Deputy Manager at Hilton Park.


I began my career with Barchester in 2017 as a carer, throughout this time I have progressed and in 2023 I completed the CP programme. This led to me working within the home as a Care Practitioner.


I pride myself on my ability to build great relationships with our residents and relatives alike.


Ecaterina

Ecaterina Marin

Job Title: Clinical Lead

Hello, my name is Cati and I am the Clinical Lead at Hilton Park. I was previously the Community Manager for our Kings community.


Since qualifying as a Nurse, I have always had a kind and caring approach, putting our residents’ needs first and leading the team in a professional manner which is reflected in my day-to-day work.


Connie

Connie Randles-Mills

Job Title: Administrator

Joined: 2009

Hello, my name is Connie and I am the Home Administrator at Hilton Park.


I have been part of the Hilton Park team for many years, having previously worked as an Admin Assistant. I use my many years of experience and knowledge to support everybody who needs my help and this often includes offering to make hot drinks for our residents.


Denis

Denis Green

Job Title: Home Services Advisor

Joined: 2024

Hello, my name is Denis and I am the Home Services Advisor here at Hilton Park.


I joined Barchester in 2024 and I am here to ensure that the process of moving your loved one into Hilton Park is as straightforward as possible.


I have previous experience in this role and one of the most satisfying parts of my job is seeing our new residents settle into their new home. The relationship that I build with the residents and their families is priceless and to be part of this journey is a genuine privilege.


Jenny

Jenny Szabo

Job Title: Activity Lead

Joined: 2020

Hello, my name is Jenelyn and I am the head of activities here at Hilton Park.


Having started my Barchester journey as a carer back in 2019, I have gained good experience working closely with our residents. After being a carer I then moved onto the Activities team and thoroughly enjoyed working as an Activities co-ordinator, which led to my promotion to Activity Lead.


Nothing makes me happier than seeing the smiles on our resident's faces.


Derek

Derek Beatens

Job Title: Head of Maintenance

Joined: 2015

Hello, my name is Derek and I have worked as part of the Barchester maintenance team since 2015.


With my previous years of knowledge and experience, I have been able to build a good relationship with our residents and fellow colleagues. I was absolutely thrilled when I was offered the role of Head of Maintenance.


Jester

Jester Liwag

Job Title: Head of Housekeeping

Joined: 2011

Hello, my name is Jester and I am the Head of Housekeeping at Hilton Park.


I initially joined the company in July 2011 and worked my way up the ladder to the Head of Housekeeping by January 2016. My role is to manage the housekeeping and laundry team and although I am still relatively young, I am extremely ambitious and have managed to build a strong team who have tremendous pride in their work.


Alina

Alina Banica

Job Title: Community Manager

Joined: 2019

Hello, my name is Alina and I am the Nursing Manager for our Trinity Community.


With several years of knowledge and experience, I am able to lead the Trinity Community with a caring and compassionate approach and I ensure that my team all share the same standards as I do.


Sonny

Sonny Dionisio

Job Title: Nurse

Joined: 2008

Hello, my name is Sonny and I am a Nurse in the Trinity Community at Hilton Park.


I began my journey with Trinity Community in 2008 as a Care Assistant, and over the years, I’ve had the privilege of growing within the team to become a Team Leader and most recently a Nurse. My passion for providing exceptional care has driven me to ensure that both our residents and staff are always supported and valued.


With over 15 years of experience in the care sector, I’m committed to upholding the highest standards of care and creating a positive, nurturing environment for everyone at Trinity Community. I’m dedicated to continuous learning and professional development, ensuring I can provide the best possible support to both my team and the people we care for.


Doris

Doris Radoc

Job Title: Team Leader

Joined: 2004

Hello, my name is Doris and I am a Team Leader at Hilton Park.


I’ve proudly worked at Hilton Park for 20 years, starting in 2004 as a Care Assistant. Over the years, I’ve grown within the team and now hold the role of Team Leader. I’m passionate about providing high-quality care and supporting both our residents and my colleagues.


I’m also working towards becoming a Care Practitioner, continuing my journey of professional development.


Hilton Park has been my home for two decades, and I’m committed to making a positive impact every day.


Sarah

Sarah Stearn

Job Title: Dementia Champion

Joined: 2019

Hello, my name is Sarah and I am a Carer, Dementia Champion and Activities Team Member at Hilton Park.


I’ve been part of the Hilton Park team since 2019, starting as a Care Assistant. In 2022, I became a Dementia Champion, and alongside my caring duties, I’m now also part of the Activities Team.


As a Carer, I’m dedicated to providing compassionate and personalised care to our residents. In my role as a Dementia Champion, I focus on raising awareness and promoting best practices for supporting those living with dementia, ensuring they receive the care and understanding they deserve. Additionally, being part of the Activities Team allows me to organise and lead activities that bring joy, engagement, and connection to our residents, helping to enhance their daily lives.


I’m passionate about making a difference across all my roles, and I’m committed to delivering high-quality care while helping our residents live fulfilling active lives.


Anna

Anna Seton

Job Title: Care Practitioner

Joined: 2003

Hello, my name is Anna and I am one of the longest-serving members of staff, having started my journey back in 2003 as a carer.


I have recently progressed within Hilton Park and have now completed the CP programme, meaning I now work as a Care Practitioner in our Queens community.


You will always be greeted by my warm and happy smile!


Corina

Corina Artieni

Job Title: Team Leader/Admin Assistant

Joined: 2019

Hello, my name is Corina and I am a Team Leader/Admin Assistant at Hilton Park.


I joined Hilton Park in 2019 as a Care Assistant and have since progressed to Team Leader. Recently, I’ve also taken on the role of Admin Assistant, where I help with administrative tasks alongside my leadership duties.


As a Team Leader, I guide the care team to ensure we provide high-quality, person-centred care to our residents. In my admin role, I assist with scheduling, record-keeping, and supporting the smooth running of our care services. I’m passionate about making a positive impact in both roles every day.


Lily

Lily Ashley

Job Title: Admin Assistant

Joined: 2020

Hello, my name is Lily and I am the Admin Assistant/Receptionist at Hilton Park.


Mine is the first friendly face you'll see as a visitor to our home and having previously worked as a carer at our sister home, Oaklands, I am delighted to be a part of the team here at Hilton Park.


Sean

Sean Ripsher

Job Title: Gardener

Hello, my name is Sean and I am the Gardener at Hilton Park.


I have always been a wildlife enthusiast and work very hard to maintain our beautiful gardens. Rain or shine you will spot me outside, keeping on top of the lawn or flower displays that we have.