Review from Kevin H (Son of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience

Dad arrived at Aria Court due to him being too difficult for his previous care home not being able to meet his needs. Aria Court assessed Dad and took him into their care. Whilst Dad sadly passed away in January 2023 due to illness, whilst at Aria Court, he was treated with the utmost respect and dignity.

All staff - carers, management, nurses, catering and reception - were kind, helpful, efficient and professional towards my sister and me. I have nothing but the highest praise. Thank you.

Reply from Mr Abhilash Gopi, General Manager at Aria Court Care Home

Dear Kevin, thank you for your kind review, and we will share it with all our staff who cared for Dad. I am sure they would really appreciate such positive feedback. Wishing all is well with you and your family.

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Review from Ken M (Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience

We thoroughly enjoyed our evening at Heron Aria Court when they held a three-course 'Little Italy' meal where the service, attention and assistance were absolutely first class with the meal being of brilliant quality and a wonderful tasteful experience both in preparation and taste. It was a lovely

opportunity to spend a marvellous evening with family and friends.

Reply from Mavrick Feast, General Manager at Aria Court Care Home

Thank you so much for your feedback, it means the world to everyone here at Aria Court. It's always our aim to make sure that every experience is positive and every opportunity is maximised for everyone's benefit. Thank you for choosing Aria as your home and helping to be part of a fantastic place to be.

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Review from Ellie S (Daughter of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience

Mum is very well looked after and always spoken to in a friendly manner with compassion and empathy with extreme patience. Mum is very confused and staff always go the extra mile to calm her down and ensure she is comfortable and allay any fear she has. She loves the food!

Reply from Mavrick Feast, General Manager at Aria Court Care Home

It is a pleasure to be able to care for your mother, the entire team aim to make sure each encounter is unique and supportive; it means the world to know you see this too.

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Review from S H (Granddaughter of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience

A great idea 'Little Italy' to bring us together as a family. The manager is always polite and attentive and the staff tonight have been fantastic. Nan looks well and seems happy, that's good enough for me!

Reply from Mavrick Feast, General Manager at Aria Court Care Home

Thank you very much for your kind words, we loved the "little Italy" evening too. What a triumph! To be able to bring families together is something close to our hearts. We look forward to the next one.

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Review from S R (Daughter of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience

Always a pleasure to come and see Mum with friendly and helpful staff.

Reply from Mavrick Feast, General Manager at Aria Court Care Home

Thank you for your feedback on the home and the team, the home always endeavours to ensure that all parties have a pleasant experience of the home and demonstrate that through everything we do.

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Review from Sarah R (Granddaughter of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience

Lovely evening and food on Italian night. So grateful to be able to spend time with my nan in such a lovely setting. Staff were super friendly and attentive.

Reply from Mavrick Feast, General Manager at Aria Court Care Home

Thank you for taking part in our restaurant night, it was a pleasure to be able to support you to bring your family together for the evening and see all the laughter and smiles.

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Review from Martin M (Husband of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience

My wife has been in care now for 6 years and she is very settled in Aria Court. The staff treat the residents with a friendly attitude and are very approachable and conscientious. All her needs are catered for without any issues. I receive constant feedback straight away if there are any issues with

her health and mobility.

Reply from Mavrick Feast, General Manager at Aria Court Care Home

Thank you for your feedback on the care your wife receives, it is our mission to make sure we deliver excellent standards in care. I will be sure to share your feedback with the broader team.

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Review from Lucy B (Granddaughter of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience

Wonderful day for the platinum jubilee, BBQ, and street party at Aria Court. Food was lovely, lots of choice. Management were present and all staff were very friendly and up dancing. Managers came and introduced themselves which was a lovely touch. Very welcoming and all the residents were having a

lovely time and in really good spirits. Brought Nan's friend along for the day and she was welcomed and also had a lovely time. Great atmosphere on the day and the entertainment was really good.

Reply from Mavrick Feast, General Manager at Aria Court Care Home

Thank you for your kind feedback on the home. It's fantastic to hear that you and your family had a great time at one of our recent open days, please do continue to join us on our future open days. I will be sure to share your feedback with the team.

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Review from Zac R (Grandson of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience

Came to pick Nan up to take her for dinner. Carers brought her to reception and she was all ready to come out and looked lovely. Staff were very friendly when I was there. Nan was telling me about the activities she had been doing that day and that she always gets involved and has a great time doing

different things each day. Also told me how lovely the food was that she had been having and that the chicken casserole was lovely!

Reply from Mavrick Feast, General Manager at Aria Court Care Home

Thank you for your review of the home and the care your loved one receives here at Aria Court. I will be sure to share your feedback with the team.

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Review from Dean R (Grandson of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience

Was greeted at the door by a member of staff who was very friendly and helpful, she had my nan dressed and ready for our family gathering and made sure she had all our bits for the day. We were also greeted on our return which made my nan very happy and comfortable, she made sure she got a nice cuppa

tea and PJs ready for bed as she had a long day.

Reply from Mavrick Feast, General Manager at Aria Court Care Home

Thank you for your feedback of the home and the care your grandmother receives. It's always our aim to make sure that those in our care receive exemplary standards from morning to night. I will be sure to share your feedback with the team.

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Review from Alex E (Daughter of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience

Since the new manager came the home is now doing more than ever. The home is cleaner, better organised, better communication, more helpful and above all the care is outstanding. I'm so thankful for the support myself and my dad have received. Thank you Aria Court.

Reply from Mavrick Feast, General Manager at Aria Court Care Home

Thank you for your kind words in reviewing the support you and your father have received. It's a pleasure to work with you to reach mutually agreed outcomes and deliver quality care for your father. I will be sure to share your feedback with the team.

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Review from David R (Son of Resident) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience

Great management and staff, always willing to help. Good activities and very good care.

Reply from Mavrick Feast, General Manager at Aria Court Care Home

Thank you for your kind feedback on the home. If you feel you would like to meet with me to review where the home could improve, please do let me know.
I will be sure to pass your feedback to the team. Thank you.

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Review from John N (Husband of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience

My wife is looked after very well, she is spoilt sometimes. I have always been pleased with the staff and help given to me.

Reply from Mavrick Feast, General Manager at Aria Court Care Home

Thank you for your kind feedback on the home and the care and support provided to your wife. I will ensure your feedback is shared with the team. Thank you.

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Review from Charles E (Husband of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience

This is the best home I have come across for my wife. She has been in it for 3 and a half years and seems to be very happy.

Reply from Mavrick Feast, General Manager at Aria Court Care Home

Thank you so much for your feedback on the home, I would love the opportunity to be able to discuss the facilities the home can offer and any other domains you feel the home could improve upon. We are always striving to strengthen our practice and deliver excellence. Please do feel free to come and see me next time you are visiting. Thank you again.

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Review from Linda C (Niece of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience

Excellent communication between unit staff and ourselves regarding health issues. All staff are polite and helpful including reception and management. A very friendly and homely atmosphere. Pleasant gardens and excellent activities. I would be quite settled in this environment.

Reply from Mavrick Feast, General Manager at Aria Court Care Home

Thank you for your kind review of the home and the provisions we deliver. I will ensure your feedback is shared with the team.

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Review from Jackie B (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience

My mother has been at Aria Court Care Home for the last 5 years, in that time she has come to regard her community as her home. Very happy to stay there, she absolutely loves all the extra activities that are laid on by the staff, admittedly her favourite is the gardening club, now named the happy potters.

Singing, baking, and painting are just a few of the numerous things they do to fill the residents' time. Staff are friendly and willing to assist in any requests that the family has. From the moment you walk through the front door of Aria Court you are met by people who are friendly and professional, exceedingly helpful, and very reassuring. The in-house catering is exceptional as mum loves her food this is a big bonus. It gives us the family such peace of mind to know that not only is mum being well looked after by kind people but that she is so happy. The home is well maintained and smells clean, we can not thank the whole team enough for such a brilliant outcome to mums twilight years.

Reply from Mavrick Feast, General Manager at Aria Court Care Home

Thank you for your review of Aria Court. It's so lovely to hear that you and Mum have a positive experience of the home and those that work within the team. Thank you again for your kind words - I will ensure it is shared back with the wider team.

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Review from J H (Partner of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience

My husband has been in Aria Court for a few months now and I cannot praise the home and all the care staff enough. They have made his transition from “home to home” so smooth not only for him but also for myself and my family too. He enjoys every aspect of the home from the wonderful nutritional meals

to the daily activities they provide, even a lovely walk around the town on the last bank holiday to see the street party. We would recommend Aria to anyone needing this transition.

Reply from Mavrick Feast, General Manager at Aria Court Care Home

Thank you for your review of Aria Court. It's lovely to hear that your partner has settled into the home well and that you have felt included in that too. As a home, we continue to aim to ensure the environment is of the same standard as the care we provide; always striving for excellence in all domains. I will share your feedback with the team; which I'm confident will be warmly received. Thank you.

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Review from Janet C (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience

It was a desperately sad situation putting our mum into care, but in the end, we had no choice; we could not cope at home. We chose Aria Court because a family friend's mother was a resident and recommended. Three of us came to March and were shown around. Everything almost felt too good to be true,

it was so good. But it pretty much turned out to be true. The manager and reception staff are professional, friendly, helpful and reassuring. Good first impression. The staff on Heron are kind to our mum - they look after her - we know that it is not easy because of the challenges she presents. The only concern we have had was the use of agency nurses. There was a huge gap in continuity. They got to know the residents as they moved on to their next post. The new arrival didn't know our mum's "normal", so didn't necessarily recognise her being unwell. The arrival of a permanent nurse is we believe the missing link. Thay you to all at Aria Court - you are appreciated.

Reply from Mavrick Feast, General Manager at Aria Court Care Home

Thank you for the kind feedback and review of the home and the care provided to your mother.
Much like the rest of the country, we have had difficulties with Nursing Recruitment; however, with new team members set to join and complement the existing team, we are confident that those concerns will soon disappear. As always, if there is anything you want to chat about, please feel free to send me an email so we can set up a meeting or pop into the office next time you visit the home.

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Review from R B (Daughter of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience

My family's association with Aria Court started in June 2021. The accommodation (ie rooms and communal areas) have all been updated and are comfy and airy and relaxing. The care shown has been excellent and accommodating in sometimes difficult circumstances. I'm happy to have found Aria Court and feel

my relative has benefitted from the care and safety the home offers.

Reply from Mavrick Feast, General Manager at Aria Court Care Home

Thank you for your review of Aria Court. It's lovely to hear that you and you and your family have found the experience of the home positive. As a home, we continue to aim to ensure the environment is of the same standard as the care we provide; always striving for excellence. I will share your feedback with the team; which I'm confident will be warmly received. Thank you.

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Review from Georgina S (Daughter-in-law of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience

When we were faced with the difficult decision of placing my father-in-law in a home for end-of-life care it was very difficult to make the call of taking him from his home and all his belongings. I cannot explain the help and support that we received from all members of staff in this transition. I

recommend this home to all who are going through this tough time as they truly do care.

Reply from Mavrick Feast, General Manager at Aria Court Care Home

Thank you for your kind feedback on the home and the service we provide, it's always our aim to work to the individual needs of each family member and resident. I will make sure your feedback is shared with the team.

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Aria Court Care Home

Care Provided by Aria Court Care Home

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Funding & Fees Guide for Aria Court Care Home

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